I absolutely love this water and the company! Our second time ordering, we never received our order and found out the box was damaged while being shipped! They had a replacement sent out the next day... See more
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We ordered two dozen one-liter bottles. They arrived quickly, but one box containing a dozen bottles was damaged and half of one bottle had leaked out soaking and weakening the box. We live in t... See more
I'm required by my nephrologist to drink 64 ounces of water per day. Drinking Waiakea makes it easy. There is no bloating and filling feeling from drinking that much water. I feel energized right afte... See more
My mom and I have been watching are warriors games. We been seeing Klay Thompson #11 drinking this water called Waiakea in commercials promoting about it. So we wanted to try it so we ordered on S... See more
Company details
About Waiākea
Information provided by various external sources
Waiakea Hawaiian Volcanic Water
Completely isolated from the rest of the world, Waiākea® offers purity in its ultimate form. Located just outside the quiet town of Hilo and surrounded by rich, bio-diverse forest preserves, a deep well source sits at the eastern base of the Mauna Loa volcano, one of the purest environments on Earth. Originating atop the volcano as rain and snowmelt – the water slowly filters through thousands of feet of porous, volcanic rock, re-emerging at the surface as refreshingly crisp, naturally alkaline water. Created in 2012, Waiakea was made with the purpose of being the first premium sustainable bottled water of its kind. Putting people and planet before profit, Waiākea is a naturally alkaline, Hawaiian volcanic water, that gives clean water with each purchase.
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Great Tasting and crispy water
Great Tasting and crispy water. Never had anything like it
No packages received
I have had 2 orders already charged and have received nothing. I'm extremely irritated. This is the only water i drink and yet I'm beginning to wonder if i should cancel my subscription if this is how yall are gonna do business.

Reply from Waiākea
Love the taste of ur water
Love the taste of ur water. All water don’t taste the same.
Tis water really did a number on my life.
I was visiting friends in Albuquerque NM in Mid-October. They had Waiakea Water. Of course, they offered me some. From my first swallow I was "hooked" on this water. Now that is important: I am person who never, never drank water. But in just a few weeks I became an avid water drinker l Waiakea has
messed up my former life completely...from a very good perspective of course. Now, a much better and moire healthy life.
I never received my order for the…
I never received my order for the Sparkling water!

Reply from Waiākea
Shipping was super fast, received next day!
I was astounded when my order arrived the next day after I ordered it. That is some fast shipping service! That was amazing! I did notice that it shipped from one state away from me, though. Not sure why I thought it would ship from Hawaii, but either way, I am pleased!
Excellent water!!
Water tastes CLEAN AND REFRESHING
Water tastes CLEAN AND REFRESHING. I have tried many different r rent, but Waiakea is obove all others, as I have already finished my first shipment and ready and waiting for my new shipment.
Great water and with constructive criticism
This is the best water. I tried others and always have to come back. I wish it could be much more affordable though. I appreciate that you guys donate water to others in need. A few years ago, I ordered the boxed water. Somehow, it had gotten mold or mildew once it was opened so we had to throw out much of it. I figured it was something about the way it was made to hold water might not have been a good method to keep it sterile as possible. Lastly, I wish that at least for the biggest bottles, they could come in a smaller amount. Fortunately, I have a hand truck to move them within the house now. I do feel sorry for the drivers though, to have to carry them up porch steps, etc.
This is the best water to drink while…
This is the best water to drink while working out! You can actually taste the difference and my body craves more.
Great Efforts
Really appreciate efforts on sustainability especially with bag in a box. Great tasting alkaline water. Wish you find a way to send sparkling water (love the taste) without the aluminum bottle Already have 30 and don't need anymore refillables
Excellent Customer Service!
I had recently ordered a case of the Hana Hou aluminum bottles. The shippers damaged the case in transit and sent it back to their warehouse, which updated the tracking information to "delivered". They made no attempt to issue a replacement. I contacted Waiākea about the incident, and after reviewing the information, was issued an immediate replacement, which arrived quickly. Customer Service was a true pleasure to work with. Thank you Alfie!
Excellent Product and Superb Customer…
Excellent Product and Superb Customer Service
Love the nature smooth taste with the…
Love the nature smooth taste with the electrolytes. It was recommended by our daughter and my husband love it.
Great water
Great water, love the taste for year’s. I love the fact of your professional & personal touch.
Healthy Life
Enjoying my healthy journey, feel really good thank you Waiakea keep up the great work
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