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Rated 5 out of 5 stars

I absolutely love this water and the company! Our second time ordering, we never received our order and found out the box was damaged while being shipped! They had a replacement sent out the next day... See more

Rated 4 out of 5 stars

We ordered two dozen one-liter bottles. They arrived quickly, but one box containing a dozen bottles was damaged and half of one bottle had leaked out soaking and weakening the box. We live in t... See more

Rated 5 out of 5 stars

I'm required by my nephrologist to drink 64 ounces of water per day. Drinking Waiakea makes it easy. There is no bloating and filling feeling from drinking that much water. I feel energized right afte... See more

Rated 5 out of 5 stars

My mom and I have been watching are warriors games. We been seeing Klay Thompson #11 drinking this water called Waiakea in commercials promoting about it. So we wanted to try it so we ordered on S... See more

Company details

  1. Food, Beverages & Tobacco

About Waiākea

Information provided by various external sources

Waiakea Hawaiian Volcanic Water

Completely isolated from the rest of the world, Waiākea® offers purity in its ultimate form. Located just outside the quiet town of Hilo and surrounded by rich, bio-diverse forest preserves, a deep well source sits at the eastern base of the Mauna Loa volcano, one of the purest environments on Earth. Originating atop the volcano as rain and snowmelt – the water slowly filters through thousands of feet of porous, volcanic rock, re-emerging at the surface as refreshingly crisp, naturally alkaline water. Created in 2012, Waiakea was made with the purpose of being the first premium sustainable bottled water of its kind. Putting people and planet before profit, Waiākea is a naturally alkaline, Hawaiian volcanic water, that gives clean water with each purchase.

Taste the Difference
What Is Volcanic Filtration

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

963 reviews

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Rated 2 out of 5 stars

The water is great

The water is great, as always. But the delivery was unfortunate. The FedEx guy put a VERY heavy box of water bottles in right front of my front door so I couldn't open the screen to get out of my house and get the box. Very stupid customer service and gratuitous inconvenience on the part of the delivery guy. I had to get help. Then I broke two fingernails trying to get the box open. It is now sitting in the middle of my kitchen floor like an ugly toad until I use up enough of the bottles to be able to move it. Never again. I don't know why I just can't get it from your local distributor, one or two bottles at a time like it used to be.

June 3, 2023
Rated 4 out of 5 stars

I purchased some of this product during…

I purchased some of this product during my recent trip to Hawaii and was excited to order more. When the box came the inside cardboard holder was damaged and there was only 5 bottles in the box instead of 6. Other than that I love the concept and the product.

June 1, 2023
Rated 5 out of 5 stars

Very quick response

My order was damaged during transit and it was sent back, I contacted customers services they promptly responded and sent me an replacement order, very quick turn around, I'm very pleased😊

June 1, 2023
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE !!

Your customer service was extremely helpful . We are seriously considering getting a monthly subscription for this great water. Only thing is here on the mainland we can only get it from certain Target stores but was told the marketing department is working on expanding it …i sure hope so !!

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

Scorpio ♏️ 1

I had bought a bottle out of the store. When I tell you this is the most refreshing good tasting water 💦 I have ever tasted . Then I went on the website and bought a case the delivery was fast . I will be buying more water 💦

May 2, 2023
Rated 1 out of 5 stars

Most of all my water was broken at the…

Most of all my water was broken at the top of the lid slowly leaking out , my box was falling apart and wet -Labels were on all over the place on the bottle .

May 1, 2023
Waiākea logo

Reply from Waiākea

Aloha Angela, we apologize for any inconvenience caused! We'll be in touch over email. Mahalo! 🌺

Rated 5 out of 5 stars

Tastes very good

Tastes very good, I bought the boxed version and love that it has a build in spout. Wish you had a non-plastic option or at least a BPA FREE option. I would buy this regularly if you did.
*** updated review: the recycled bottles they use ARE in fact BPA free! Changing the review to 5 stars!

April 26, 2023
Waiākea logo

Reply from Waiākea

Aloha Karen, thanks for your feedback! We'll be in touch over email. Mahalo! 🌺

Rated 4 out of 5 stars

Damaged and leaking on delivery

We ordered two dozen one-liter bottles. They arrived quickly, but one box containing a dozen bottles was damaged and half of one bottle had leaked out soaking and weakening the box.

We live in the Southeast US but work for a client in Honolulu. We started buying Waiakea water and really like the smooth taste, so we placed the initial order to see if we want to get it over a local water that we really like.

Hopefully our next order will be delivered intact.

April 29, 2023

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