Since partnering with Wakephone in February, I’ve been thoroughly impressed with their service and product quality. As a mobile phone store owner in Hungary, I appreciate their reliable refurbished ph... See more
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See what reviewers are saying
Big scam, when you have some problems with your phones they will ignore you, is not a real company, at the first time the phones looks good but internally the components are so poor, they use cheap ba... See more
I have ordered 50pcs iPhone 8 64GB from them and the grading is accurate, phones are carefully tested with diagnostic software. If they can arrange shipment faster, that would be perfect. Given that C... See more
This company is scam !!! If You need proof's I have film with opening their phones, (in film is delivery documents from manchester an invoice from them) all phones have not original screen , they wri... See more
Company replied
Company details
Written by the company
As a leading used mobile phone wholesaler, we source directly from top tier carriers, phone auction houses to ensure consistent quantities and quality, we sell iPhone、Samsung、Huawei and Xiaomi phones.
Contact info
Unit 1619, Metro Center 2, Kowloon Bay, Kowloon, Hong Kong, 00852, Kowloon Bay, Hong Kong
- support@wakephone.com
- wakephone.com
3.8
Great
31 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Since partnering with Wakephone in…
Since partnering with Wakephone in February, I’ve been thoroughly impressed with their service and product quality. As a mobile phone store owner in Hungary, I appreciate their reliable refurbished phones, which consistently meet high standards. Their customer service is exceptional, always responsive and accommodating. While I'm satisfied with the current pricing, I hope for more competitive rates as our partnership grows. Wakephone is a trusted supplier, and I highly recommend them for anyone needing quality second-hand mobile phones.
May 21, 2024
Don't trust this company!
Don't trust this company!
They don't deal with complaints, and they will keep your money for a long time (scam seller).
Whoever wants I will send him a full deposit with a conversation from Whatsapp.
March 26, 2024
Unprompted review
Recently purchased a batch of used…
Recently purchased a batch of used iPhones from this wholesaler and I'm extremely satisfied with the quality. Each phone had undergone professional software testing, ensuring reliable performance. The condition of the devices was impressive. Although the shipping took a bit longer than expected, it was well worth the wait. I'm looking forward to establishing a long-term partnership with this supplier for future needs.
January 23, 2024
Unprompted review
Extremely satisfied with my purchase!
This was my first time purchasing from this iPhone wholesaler, and the experience has set a high bar. The quality of the phones, thanks to the professional software testing, was top-notch. They arrived in better condition than I anticipated. The delivery time was manageable, and I appreciate the wholesaler's efficiency. Their commitment to quality and reliability makes me optimistic about a long-term business relationship.
January 24, 2024
Unprompted review
Big scam
Big scam, when you have some problems with your phones they will ignore you, is not a real company, at the first time the phones looks good but internally the components are so poor, they use cheap battery, cheap screens, cheap cameras.... dont buy here is a biggest scam, they clean carefully the phones for it looks good but they sold phones with problems and when you contact them only received a BIG IGNORE. IS A SCAM AND FALSE COMPANY
February 23, 2022
Unprompted review
Thank you Wakephone
Thank you Wakephone! I have ordered 30x Iphone 11 pro, today I got the items -on time! You are amazing, many thanks
December 9, 2021
Unprompted review
Reply from Wakephone
Thank you Ulrike, we are glad to hear you're satisfied :) If there's anything else that we can help you with, please feel free to contact us at support@wakephone.com and we'll be more than happy to help! Best wishes!
I bought phones for my shop
I bought phones for my shop. I received exactly what I have ordered. Easy transfer and the shipping without problems. Thnx again
December 9, 2021
Unprompted review
Reply from Wakephone
Hello Julia, thank you very much for your feedback! It is a pleasure to work with you. If there is anything else that can help you, please feel free to contact us at support@wakephone.com, we will be happy to help you! Wish you all the best!
I never had any issues
I never had any issues, great prices, Shipping on time... Been their customer for 2 years now and
December 9, 2021
Unprompted review
We cooperate with Wakephone since march…
We cooperate with Wakephone since march 2020 and are really glad that we found them. Until now we haven´t issues because we had and we still have a great communication with Elena. Would strongly recommand
November 26, 2021
Unprompted review
Reply from Wakephone
Hi Irmtraut Hentschel, thank you very much for choosing Wakephone as your wholesale partner! It's our pleasure to serve you. If you need further assistance you can always find us at support@wakephone.com, we will be happy to help you!
Wish you all the best!
A trustworthy wholesaler
Bought 20 x iPhone x 64, 30 x iPhone xr 128 from wakephone. Accurate grading and fast delivery. Good communication with Elena
November 2, 2021
Unprompted review
Reply from Wakephone
Hi Shum, thank you very much for choosing Wakephone as your wholesale partner! It's our pleasure to serve you. If you need further assistance you can always find us at support@wakephone.com, we will be happy to help you!
Wish you all the best!
Wakephone, well receipt of phones
Just on Wakephone a few days ago, bought wholesale iphone, today received! Efficient delivery, high quality than expected. Certainly I will buy again soon!
May 26, 2021
Unprompted review
Reply from Wakephone
Hi Alexander, thank you very much for choosing Wakephone as your wholesale partner! It's our pleasure to cooperate with you. If there is anything we can help you with, please feel free to contact us at support@wakephone.com, we will be happy to help you!
Have a nice day!
They receive my payment from 3 weeks
They receive my payment from 3 weeks, they give fake tracking number, they scam me.
All day cloud huang from Wakephone said me ship tomorrow and no ship from 3 weeks
Stay away !!!
May 1, 2021
Unprompted review
Reply from Wakephone
Dear Gaetan,
Thank you for your comment and sorry for the inconvenience caused.
For a long-term business, we try to provide a stable logistic delivery to our valued customers. However, due to the recent delay of your country's customs clearance, plus the holiday break of International Labour Day, we were no able to get the latest information and updated to you in time. Thus we are facing some hard time with the logistic control.
I trusted that you have already received your parcel in couple of days right after you left this comment, and seeing that you forgot to come back to end the story, we sincerely hope that you could allow us to write the end here.
We believe our wholehearted services could bring you a better experience next time! We sincerely sorry about the delay in delivery, and we will try our best to maintain better communication and improvement in customer service.
Thank you again for your comment and the chance to let us feedback here.
We are sincerely sorry about the delivery delay.
Best regards
Wakephone team
Still waiting my iPhone...
I had the same bad experience of Antonio who wrote the last feedback two days ago. I paid my order 15 days ago and i didn’t have information about my tracking number yet. I’m writing every day to the customer support by WhatsApp but the answer is always the same... “yes darling i will let you know...” I try to call the customer support but they don’t answer at the phone.... The way how they support me until Today is not professional and my feeling is that this is a fake company. I think I will never receive my iPhones. However, I will update you how it will end this story....
January 26, 2021
Unprompted review
Reply from Wakephone
Dear Piergiorgio,
thank you for your comment and sorry for the inconvenience caused.
For a long-term business, we try to provide a stable logistic delivery to our valued customers, however, due to the recent situation of COVID-19, we are facing some hard time with the logistic control.
I trusted that you have already received your parcel the day right after you left this comment, and seeing that you forgot to come back to end the story, we sincerely hope that you could allow us to write the end here.
I would also like to take this chance to clear up that the order is 12 days ago (not 15) while you wrote this review, as your order is not fully in stocks, we spent much time on sourcing as well, so as we could provide the best items for you, I do believe that quality is very important too. I could understand how urgent you could be, but we are also urging the delivery too. We worried as much as our clients do because we care!
We believe our wholehearted services could bring you a better experience next time! We sincerely sorry about the delay in delivery, and we will try our best to maintain better communication and improvement in customer service.
Thank you again for your comment and the chance to let us feedback here.
We are sincerely sorry about the delivery delay.
Best regards
Wakephone team
The worst experience shopping in an…
The worst experience shopping in an online store in my entire life. I've felt worse than when you get ripped off. I placed an order 15 days ago and I still have not received the tracking. I've been talking to support for several days and they always write me the same message that I should wait 24 more hours. Even without knowing if my order will arrive or not and if they will keep my money or not, what has bothered me the most has been the poor customer service and I feel as if I were talking to robots. I do not know if they will be able to solve the situation, if they succeed I will update your opinion. Thanks for reading me.
January 24, 2021
Unprompted review
Reply from Wakephone
Dear Antonio,
I am sorry to know that you have gone through such a bad experience. As we mentioned on whatsapp with you, we have faced a global logistic problem and we tried our best to solve the problems.
Unfortunately, the unpredictable logistics created trouble for you, and we know we have a misunderstanding in sending you the tracking number.
As per conversation, you have the refund last week with the bank proof, please again accept our apology.
We hope to have a long-term relationship with our clients, and we ensure we will have an improvement in our customer service from your experience.
Thank you for your review
Best regards,
Wakephone team
Been their customer for years now
Been their customer for years now, always buy in bulk, and never had any issues. Service is great. Will continue business with them. Strongly recommend.
January 13, 2021
Unprompted review
Reply from Wakephone
Hi Vaidas,
Thank you very much for choosing Wakephone as your wholesale partner!
It's our pleasure to cooperate with you. If there is anything that can help you, please feel free to contact us at support@wakephone.com, we will be happy to help you!
Have a nice day!
good phones
Ordered a refurbished iphone xr 64 GB in very good condition. And was pleasantly surprised at the overall quality of the phone for the price. Phone was fully functional. Overall, the product was in excellent condition and worth the money. And I will certainly recommend others seeking a refurbished iphone to consider ordering from this site. Tracking information was also provided with regular updates on the shipping of the product.
January 11, 2021
Unprompted review
Reply from Wakephone
Dear Moncef, thanks so much for your feedback about our products! Glad to hear you're satisfied :)
If there's anything else at all that we can help you with, please feel free to contact us at support@wakephone.com and we'll be more than happy to help! Best regards
Good option for online purchase
Good option for online purchase - found the phone I wanted for about 15% cheaper.
January 9, 2021
Unprompted review
Reply from Wakephone
Hello Sir, thank you very much for your feedback on Wakephone! It is a pleasure to work with you. If there is anything else that can help you, please feel free to contact us at support@wakephone.com we will be happy to help you! Best regards
I had ordered iphone in bulk and order…
I had ordered iphone in bulk and order received on time. Order was perfectly packed and delivered. All phone are great and exactly as described.
January 7, 2021
Unprompted review
Reply from Wakephone
Dear Priyanka Tibrewal, thanks so much for your feedback about our phones! Glad to hear you're satisfied :) If there's anything else at all that we can help you with, please feel free to contact us at support@wakephone.com and we'll be more than happy to help! Best regards
Shipping on time
Shipping on time. Safe and secure. I ordered loads of mobile phones for business. Testing accuracy. Great, thanks.
January 5, 2021
Unprompted review
Reply from Wakephone
Hi Nomi, thank you very much for choosing Wakephone as your wholesale partner! It's our pleasure to cooperate with you. If there is anything that can help you, please feel free to contact us at support@wakephone.com, we will be happy to help you!
Have a nice day!
Great wholesaler to deal with
Great wholesaler to deal with. I bought phones for my shop. Items exactly as described.
October 30, 2020
Unprompted review
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