Walker Slater Reviews 3,525

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the attention to detail, superior fabric, and craftsmanship. Many people appreciate the prompt and speedy delivery service, with items often arriving faster than expected and well-packaged. The service is frequently described as exceptional, with staff providing great advice and assistance, making the overall shopping experience easy and satisfying. However, some customers also noted that sizing can be inconsistent, with garments sometimes running small or not being true to size, requiring adjustments. A few other people also felt that customer service could be improved, mentioning unanswered emails and difficulties with tracking information or obtaining updates on specific items.

What people talk about most

Product

People report positive experiences with product quality, often praising the excellent craftsmanship,... See more

Quality

Customers consistently note positive experiences with quality, praising the stylish, timeless, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional service and prompt... See more

Order

Consumers generally report positive experiences with their orders, often highlighting excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. Product quality is excellent with wonderful attention to detail. Fabric, design, stitching are all top-notch. Excellent, responsive customer service as well. Prompt, reliable, speedy sh... See more

Company replied

Rated 5 out of 5 stars

Walker Slater is a brand with rare character, an eye for honest tradition and a skilled hand. Every item is beautifully and honestly crafted by real craftsmen. To be able to enjoy a brand such as this... See more

Company replied

Rated 5 out of 5 stars

Exceptional service by Evie. I couldn’t fault her knowledge of enthusiasm to help me find the best fit. I went in for a Ronay Shetland Tweed jacket, she helped with colour matches and fit and I left t... See more

Company replied

Rated 5 out of 5 stars

I love Walker Slater. They make grid quality products at reasonable prices. Plus their ready to wear suits happen to fit me almost perfectly. It has always been a pleasure to communicate with their cu... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Fashion Accessories Store
  3. Women's Clothing Store

Written by the company

Walker Slater was founded in the Scottish Highland town of Laggan, 1989. A year later we opened our first store in the heart of Edinburgh’s Old Town—the picturesque Victoria Street. Our once small shop has grown gradually, flourishing into a thriving menswear flagship. Upon this journey we tried out a rail of ladies garments, which gradually became a whole section and later a dedicated store! At Walker Slater, we take the traditional and breathe new life into it. Our main inspiration is our heritage and Scotland’s natural beauty. At the core of our collections is tweed; from the hardest wearing Harris Tweed to the softest blend of cashmere wool. Alongside it we use a selection of fine materials such as lambswool, silk and linen to create traditional clothing with a modern edge. We believe in quality, timeless clothing and work hard to develop looks that are beautiful and functional. Our hand-picked selection of complementary accessories from British and European manufacturers are sold in every store, just in case you need that finishing touch.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent quality at a reasonable price.

Ordered on Wednesday night, my purchased reached me trans-Atlantic on Friday. Walker Slater always has high quality wool products in a variety of interesting patterns at reasonable prices.

April 9, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your review. That is fantastic news it made it to you so soon. We look forward to welcoming you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Shipping was fast

Shipping was fast. Communication was great. Packaging superb. And the jacket and pants fit was spot on, per recommendation. The quality makes the purchase an excellent buy.

March 25, 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your lovely 5 star review. We really hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

The Best!

The best materials and models!

Lovely customer support team who truly wants to help!

I would shop here every day if financially I could! Great experience!! I always go back!

April 7, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review. We are so glad to hear you are happy with our all round service. We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Exceptional

Exceptional. Well packaged and safely delivered. Great quality item and loads of compliments wearing it on day one. I bought the components of the suit separately and the fabric matches spot on. Actually herringbone on. Walker Slater does not disappoint.

April 6, 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your positive review. Wonderful to hear you matched up a suit and receiving compliments. We look forward to welcoming you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

So happy with this

So happy with this! The colours in the fabric are true to the online photo which I was really depending on. Quality is exceptional.

April 6, 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your great review. We are so glad your order lived up to expectations. In future we can send out fabric samples if needed. Please just contact us via customerservices@walkerslater.com

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

As always, world-class service

Fast, customer friendly/oriented, reliable

April 4, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your positive comments- great to hear and hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

It’s got to be Walker Slater.

This was my forth pair of trousers from WS. The fabric and fit perfect and the service second to none. Apart from the usual measurements the all important “rise” is provided. Have no hesitation in recommending WS.

March 28, 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful, detailed review- we cant wait to welcome you back for hopefully your 5th pair of WS trousers.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Lovely shirt

Lovely shirt. Just as expected

April 3, 2025
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Reply from Walker Slater

Good afternoon,

Thank you for your positive review- we hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 4 out of 5 stars

Very good

Very good. 2 ties are not as described on your website regarding dimensions.

March 3, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your review. I have passed these comments on so the size charts can be reviewed. We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Very responsive customer service

Very responsive customer service! And the quality of the product is superb. Even my tailor was admiring the construction and material!

April 2, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your review. We are so happy to hear your positive comments and hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Tweed

Great cap made of quality tweed

April 2, 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your lovely 5 star review. We really hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Harris Tweed

Qualità e puntualità.

March 31, 2025
Walker Slater logo

Reply from Walker Slater

Thank you so much for your 5 star review!

Rated 5 out of 5 stars

Exceeded expectations

The ordering process is straightforward and shipping was faster than expected. I was pleased with the quality of my suit and it exceeded my expectations. The fit was as I expected from the measurements on the website.

March 30, 2025
Rated 5 out of 5 stars

practically perfect in every way

online shopping was practically perfect in every way. The only thing I regret was that this time I couldn’t go to the Edinburgh branch and enjoy the impeccable service I have always encountered there. Horray for Walker Slater!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt service

Prompt service, excellent quality jacket (Murrayfield tweed jacket). Good fit. Very pleased. Shame the weather is so warm just now!

March 28, 2025
Rated 5 out of 5 stars

I love my new linen suit

I love my new linen suit! It’s a beautiful colour and the fit is so flattering. I appreciate that Walker Slater hemmed the trousers for me at no cost. Really looking forward to wearing this suit this summer. A real great find 😊

March 26, 2025
Rated 5 out of 5 stars

Harris tweed jacket

This was the first time I have been a customer of Walker Slater, and having read the reviews I was expecting the Jacket to fit well and be of good quality. I must say I was not disappointed: the jacket is well made and fits beautifully. The delivery time was excellent and the jacket well protected during transit.

March 25, 2025

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