Convenient and economical. If I use the lab associated to my Dr office I never know exactly what it will cost. They give an estimate but many times the estimate is under the actual cost because they s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Through the years, doctors would always tell me not to worry about something and not to bother getting tested. 3 years ago I decided to become a “citizen scientist” and started ordering my own labs. W... See more
Company replied
Walk-In-Lab has been a game changer for me. It is beyond convenient ordering the blood work that supports my health goals rather than relying on my doctor to order them for me. Heck, if I won't take a... See more
Company replied
I have used walk-in-lab to get my blood work in between my doctors appointments for 5 years now and am very happy with the process , You just simply scroll through the many different labs that are off... See more
Company replied
Company details
Written by the company
We offer guaranteed-lowest online pricing for direct-access lab testing services. Purchase any lab tests online or call 800-539-6119 to place an order by phone. Visit local lab near you and receive your results usually within 1-2 days. We provide the doctor's order that the lab requires. Convenient.......Affordable.....Confidential!
Contact info
PO BOX 898, 70422, Amite, United States
- 800-539-6119
- contact@walkinlab.com
- walkinlab.com
4.8
Excellent
6K reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
D-Dimer test
This lab was the only lab that offered the D-Dimer test and I am very grateful for the offering and the ease of using their service.
August 1, 2025
Unprompted review
Reply from Walk-In Lab
Hello,
Thank you for reviewing our service and rating us with 5 stars. We are pleased that you were able to get your testing done easily through our service. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab.
Thank you,
Melinda L.
Customer Service Assistant Manager
Not a good experience at all.
Not the greatest experience I’ve had and I would give them a 0 star if I could. My last call with customer service ended with the lady talking over me constantly when I’m trying to explain my problem, but that was only the last straw.
I kept being given reorders (six or seven times!) for one lab test out of three that they could never get right or damaged the sample. While the reorders were free, my time was wasted as I kept having to go back to get the orders redrawn and they wanted me to go to another drawing site, but guess what, that’s a whole other hour away from where I live!
In short, the customer service kept pinning my reoccurring issue on the drawing site, the drawing site kept pinning it on the lab, and the lab kept telling customer service something else and now the I’m getting the whole “we can’t do anything else deal.” For weeks this went on!
I was understanding the first few times, but it hits the point where I know that no one is doing their job and I’m the one stuck with the short end of the stick. All I can say is they have lost a customer and if they had done their done correctly they would have made a lot more money off the me from all the tests I needed instead of giving me reorders. I prefer having my actual lab results over freebies!
August 8, 2025
Unprompted review
Reply from Walk-In Lab
We're truly sorry to hear about your experience and the frustration it caused. This isn’t the level of service we strive to provide. We appreciate your feedback and regret that we weren’t able to deliver a better experience. I’d welcome the opportunity to speak with you directly. Please contact us at 800-539-6119 and select option 2 to reach the Results Department.
Thank you,
Lacey T.
Results Department Manager
Walk-In-Lab is great
Walk-In-Lab is great; always reliable and efficient. They immediately provide a digital order with all relevant details. Furthermore, it has been invaluable in terms of being able to use abnormal labs to advocate for myself when dealing with my HMO healthcare providers. Prices are great, and they frequently offer discount promo codes. Additionally, they have a points reward system that seems to add up pretty quickly, allowing for a $20 discount on a few lab orders this past year. Result turnaround times are reasonable and comparable to labs done through my healthcare provider; this also depends on type of assay and processing speed of chosen lab(Quest or LabCorp).
July 10, 2025
Unprompted review
Reply from Walk-In Lab
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you've found Walk-In-Lab reliable and efficient, and that our services have helped you advocate for your health. We appreciate your support and are glad you’ve taken advantage of our rewards program and promotional offers. If you ever have any questions or need assistance, please feel free to reach out!
Thank you,
Laura C.
Customer Service Specialist
I love Walk-in Labs
I love Walk-in Labs! They’re so easy and quick. I use them all the time.
July 22, 2025
Unprompted review
Reply from Walk-In Lab
Hi Marie,
Thank you so much for your wonderful review. We’re thrilled to hear that you find Walk-in Lab easy and quick to use. Your support means a lot to us, and we look forward to continuing to serve you!
Thank you,
Laura C.
Customer Service Specialist
Order your bloodwork here!
The best prices are here and a huge variety of test combinations with helpful info inside each form. Fast results and i like not having to worry if a DR would send in the correct tests or even approve it, plus any location is also wonderful i was able to get one long overdue issue out while traveling. thanks
July 28, 2025
Unprompted review
Reply from Walk-In Lab
Hi KG,
Thank you for reviewing our service and rating us with 5 stars. We are pleased that you found our variety of tests helpful and our service fast to take care of your testing needs. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab.
Thank you,
Melinda L.
Customer Service Assistant Manager
Easy and Affordable!
It was so easy and affordable!! I had my results..and piece of mind within 24 hours! :)
July 22, 2025
Unprompted review
Reply from Walk-In Lab
Hi Kathy,
Thank you so much for your wonderful review. We're thrilled to hear that you found our service easy and affordable, and that you received your results within 24 hours! Your peace of mind is our top priority, and we appreciate your feedback. Thank you for choosing Walk-In Lab!
Thank you,
Laura C.
Customer Service Specialist
Reply from Walk-In Lab
Hi Joanne,
Thank you for your fantastic review! We’re delighted to hear that you found our delivery process fast and our website easy to use. Your feedback inspires us to continue improving our services. We truly appreciate your support!
Thank you,
Laura C.
Customer Service Specialist
Walk-in Lab best
It's very simple. Used Walk-In lab many times and totally comfortable, easy to use to get the required tests done either at Quest or LabCorp Diagnostics. Even the results were also quicker and received them 1 day after collecting my blood sample. Thank you Walk-In lab.
July 11, 2025
Unprompted review
Reply from Walk-In Lab
HI Raja,
Thank you for taking the time to share your wonderful experience with Walk-In Lab! We're thrilled to hear that you found our services easy to use and that you received your results promptly. Your satisfaction is our priority, and your feedback reaffirms our commitment to providing excellent service. We look forward to assisting you with your future testing needs!
Thank you,
Laura C.
Customer Service Specialist.
This is the first time I have used Walk-In-Lab
This is the first time I have used Walk-In-Lab. Everything went according to plan. I will surely use them again.
July 17, 2025
Unprompted review
Reply from Walk-In Lab
HI Tony,
Thank you for taking the time to share your positive experience with Walk-In-Lab. We’re delighted to hear that everything went smoothly for you and that you plan to use our services again. Your satisfaction is our priority, and we look forward to serving you in the future. Best regards.
Thank you,
Laura C.
Customer Services Specialist
all around great
Easy to schedule, accurate, easy to use portal, good all around system. Also, It is wonderful to be able to privately have testing that may confirm or rule out things when doctors are unaware or unable to seek testing. Very helpful when seeking second opinions, to be able to say to a second opinion doctor you are trying to be seen with, "My doctor said it could not be X, and would not test for it, but I have this test from WalkInLab that confirms X absolutely, so may I consult with you?" Also, conversely, good for peace of mind to rule out certain conditions.
July 1, 2025
Unprompted review
Reply from Walk-In Lab
Hi Anne,
Thank you for sharing your experience! We're delighted to hear that our testing options have provided you with valuable insights and peace of mind in seeking a second opinion. Empowering our customers with accessible, private testing is at the heart of what we do. We appreciate your kind words and support!
Thank you,
Laura C.
Customer Services Specialist
I get my test done ahead of my doctor visit so if there is a problem it can be addressed immediately.
Very easy to order my own lab tests from Walk-In-Labs. I highly recommend using this company.
July 7, 2025
Unprompted review
Reply from Walk-In Lab
Hi Ruth,
Thank you for reviewing our service and rating us with 5 stars. We are pleased that you found our service easy and quick to take care of your testing needs. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab.
Thank you,
Melinda L.
Customer Service Assistant Manager
It's fast and convenient.
June 3, 2025
Unprompted review
Reply from Walk-In Lab
Hi Pui,
Thank you so much for your wonderful review. We’re thrilled to hear that you found our services fast and convenient. Your satisfaction means a lot to us as we strive to provide a seamless experience. We appreciate your feedback and look forward to continuing to serve you!
Thank you,
Laura C
Customer Service Specialist
Reply from Walk-In Lab
Hi
Thank you for your wonderful review. We’re thrilled to hear that you received your results the very next day, as we strive to provide timely and efficient service. Your feedback inspires us to continue delivering excellent experiences for all our customers.
Thank you,
Laura C.
Customer Service Specialist
easy to order
June 26, 2025
Unprompted review
Reply from Walk-In Lab
Hi Deborah,
Thank you for reviewing our service and rating us with 5 stars. We are pleased that you found our service easy and efficient to order your testing. You are valued as a customer and we wish to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab.
Thank you,
Melinda L.
Customer Service Assistant Manager
I'm so glad this option exists!
I'm so glad this option exists!
I see several specialists, and one of them did a great job ordering a lot of essential tests. However, she left out some tests I felt were important, and refused to order them. For example, she wouldn’t test my Vitamin D levels, which I knew could be an issue. When I finally tested it myself, it came back at 36.9. Technically “normal,” but definitely not optimal and something I need to monitor and address more aggressively.
I didn't want to wait and risk delays asking one of my other providers, so I decided to order the tests myself. The process was super easy and convenient. The actual appointment at the lab was just five minutes. I was impressed with how quick and hassle-free it was. Plus, I received my results the very next day.
I’m very happy this option is available for proactive patients like me who want to take control of their health!
June 16, 2025
Unprompted review
Reply from Walk-In Lab
Hi Whitney,
Thank you for taking the time to share your experience with us! We're thrilled to hear that our services provided you with an easy and efficient way to take charge of your health. It’s important to us that patients have access to the tests they need, and your feedback reinforces our commitment to supporting proactive individuals like you. If you ever have more insights to share, we’d love to hear them!
Thank you,
Laura C.
Customer Service Specialist
The whole process from ordering
The whole process from ordering, downloading my order and receiving my results could not have been any better. Easy system to navigate and quick, too.
June 18, 2025
Unprompted review
Reply from Walk-In Lab
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our ordering process easy to navigate and that you received your results quickly. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
Thank you,
Laura C.
Customer Service Specialist
Site very easy to navigate
Site very easy to navigate. Customer service by email was very courteous and helpful
June 16, 2025
Unprompted review
Reply from Walk-In Lab
Hi Romeo,
Thank you so much for your kind words about our website's navigation. We’re thrilled to hear that you found it easy to use. Your feedback inspires us to continue improving our services. We appreciate your support and look forward to serving you again in the future!
Thank you,
Laura C.
Customer Service Specialist
Easy and reliable and cost-effective.
May 30, 2025
Unprompted review
Reply from Walk-In Lab
Hi,
Thank you for reviewing our service and rating us with 5 stars. We are thrilled that you found our service easy, reliable and cost-effective to take care of your testing needs. You are valued as a customer and we hope to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab.
Thank you,
Melinda L.
Customer Service Assistant Manager
Reply from Walk-In Lab
Hi Dee,
We are pleased that you found our service quick and easy to take care of your testing needs. Thank you for taking the time to review our service and rating us with 5 stars. You are valued as a customer and we wish to serve your testing needs in the future. Thank you for choosing Walk-In Lab.
Thank you,
Melinda L.
Customer Service Assistant Manager
Reply from Walk-In Lab
Hi Rozain,
Thank you for reviewing our service and rating us with 5 stars. We are excited that you found our service to help take care of your testing needs. You are valued as a customer and we hope to serve your lab testing needs in the future. Thank you for choosing Walk-In Lab.
Thank you,
Melinda L.
Customer Service Assistant Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.