We found everyone in the company professional and helpful from start to finish.John our fitter was first class and went the extra mile to ensure that the installation was completed as quickly and w... See more
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See what reviewers are saying
Failed to supply screen as ordered despite salesman assuring it was available. Goods delivered without warning Fitter 2 days late kept disappearing from job to buy equipment. Job left with pipework ex... See more
Stan the fitter did an excellent job installing our downstairs walk in shower & flooring. He always kept us informed on what was happening & arrived early ready to start work. We would highly recommen... See more
Having had a new shower and bathroom units fitted by this firm I can well recommend them. The fitters did an excellent job and even recommended a better idea for the position of the shower seat and sh... See more
Company details
Information provided by various external sources
Walk in Showers and Baths for the elderly and disabled. Great finance options. Direct from Manufacturer. Immediate installation. Walk in Showers, Wet Room's and Walk in Baths.
Contact info
18, Hortonwood 33, TF1 7EX, Telford,, United Kingdom
- 0800 612 5954
- carolyn@walkinshowersandbaths.co.uk
- walkinshowersandbaths.co.uk
3.6
Average
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent Company
Excellent Company
I would recommend this Company to my family and friends. I already have.
I found them very helpful and knowledgable.
Jay
December 30, 2018
Unprompted review
Reply from Walk in Showers and Baths Ltd
Jay
This is a lovely compliment, Thank you. I do hope your friends and family feel they can come to us anytime. Do tell them to let us know you had referred them and we will send you a complimentary gift.
Thank you
Customer Services
WISAB
Temperature display on shower is not…
Temperature display on shower is not working properly and only shows half the numbers the rest you have to guess.
There is a gap between two of the wall panels wide enough to allow water to penetrate.
Walls badly fitted needing large areas of sealant to prevent water penetration at the bottom.
December 27, 2018
Unprompted review
Reply from Walk in Showers and Baths Ltd
Tony
WISAB have not been alerted to any issues regarding your installation. It is more appropriate for you to report any problems arising from your installation direct to WISAB by phoning and informing us of your problem. This way your query can be dealt with quickly and appropriately. If you would like to report your fault by calling a member of our team we will happily investigate this for you.
Thank you
Customer Services
WISAB
WISAB Very unsatisfactory experience
Poor quality of workmanship, poor communication, goods not delivered on time - delaying installation. Hot and cold feed reversed, 5 ml gap between screen and tray- causing damage to kitchen ceiling. Three visits to get work rectified. When asked for a gesture/ compensation for our aging mother she was sent a Co Op gift card after 3 attempts (sent to wrong address) it was invalid. Finally received a M&S card for £15 - some gesture for £4500 installation. Management and staff rude when dealing with a problem and engineer work shoddy.
December 21, 2018
Unprompted review
Reply from Walk in Showers and Baths Ltd
Mr & Mrs Beal
We are sorry to hear of your disappointment yet pleased your problem was resolved at the time. Unfortunately there was no request made yourselves as to which gift card you would prefer. It was after all a gesture of goodwill. You are correct that 3 separate gift cards were posted out to you, but it was only the 3rd one (which was finally sent signed delivery) that you received.
We did replace this gift card for you once you stressed that you don't shop in the Co-op, hence the exchange for a M&S gift card. The Co-op gift card was valid for £100 as this was checked by our accounts department on receipt back to us, so unsure why it appeared to you as invalid.
Our team always try and provide a friendly and helpful service. If for any reason you feel you did not receive a warm reception, it is always best to report this to us directly where it can be investigated. We always appreciate positive criticism to enable us to improve our services.
Thank you
Customer Services
WISAB
An excelleny company.
An excelleny company providing quality products and installation.
December 20, 2018
Unprompted review
Reply from Walk in Showers and Baths Ltd
Mr Barry Brown
Thank you for your time and very kind words. It is our pleasure. Thank you for giving us the opportunity to come into your home and provide our services to you.
We hope you have many happy years to come bathing in safety.
Thank you
Customer Services
WISAB
Bathing problem in new house
Having recently moved home and finding that my new home still had a bath with shower over, and being of advanced age(90) I felt that an
independent shower was more suitable for my needs than having to negotiate climbing into a bath every time,added to which, if I were
to fall, or sit in a bath I might never be able to get out again !!
I did my research for a replacement, and finally settled on WASAB
to do the work, and could not be more pleased with the result,from the initial survey to the finished result, every thing was taken care of, all i had to do was pay the bill, which was inside my budget.
I now have a shower which I can walk straight in to with no problem
and completely fills my needs.
Thank you WASAB
December 20, 2018
Unprompted review
Reply from Walk in Showers and Baths Ltd
Mr Ralph Brown
Your kind words are very much appreciated and humbling. Thank you so much for your time in writing this review. We are so pleased we were able to fulfill your requirements and needs. Most importantly you are now bathing safely and feeling a lot more confident using your bathroom adaptation.
Thank you
Customer Services
WISAB
Excellent ,clean efficient fitting and…
Excellent ,clean efficient fitting and service,very proffesional,Thank-you.
December 20, 2018
Unprompted review
Reply from Walk in Showers and Baths Ltd
Mr Peter Bartle
Thank you so much for your lovely reply. It is very kind and considerate of you to make the time in placing this rating of our Company. It is always a pleasure to have such wonderful and genuine Customers like yourself who put themselves out to say something very nice for future customers to see. Hopefully this will give them the reassurance and confidence to contact our Company with the hope and intention of having their bathroom adaptation installed by WISAB.
Thank you
Customer Services
WISAB
Bad work, worse customer service
Installation quoted as six days but took three weeks. Firm informed that installation was going wrong from week one but did not investigate until refusal to pay the final payment. Then the installation had to be taken out and put right taking another three weeks to organise
December 19, 2018
Unprompted review
Reply from Walk in Showers and Baths Ltd
Mr Donaldson
On survey, installations are given an estimated time frame in which to complete. This is a realistic and idyllic time frame. Unfortunately certain factors can prevent this from happening. It is the Company's intention at all times to keep within these time frames as not only does it cause inconvenience to the customer but there is an additional cost implication to the Company which is never imparted onto the customer.
You are correct that the installation took much longer than anticipated and as a means of an apology Mrs Donaldson received a large bouquet of interflora flowers and an amount of money in the form of a cheque was sent to you as a gesture of goodwill which you kindly accepted at the time along with a completed customer satisfaction form.
Your installation was quite some time ago and we have not heard from you directly until now. Any future concerns you have can be sent directly to our Customer Services where it will be dealt with promptly.
Thank you
Customer Services
WISAB
The bath is great but oh dear!
The bath is great, but was spoilt by the after service. The two who install the bath were excellent, but we were let down by the firm. firstly they forgot to send the end panel, we phoned to let them know, they sent a panel very quickly but it was the wrong one, after a further call we received the correct one but no screws to fix it. Fixing was left. to my 85 year husband who found it difficult as it didn’t fit properly and we still didn’t have the correct screws, the ones we could find were brass on a white bath! We have since had a carpet fitted in the bathroom, the carpet fitters were not impressed by what they called a botched job, such a shame on a expensive job.We are very disappointed .
December 19, 2018
Unprompted review
Reply from Walk in Showers and Baths Ltd
Mrs Marshal
We are very sorry to hear you are unhappy with our service.
You are correct when you say your bath end panel was not delivered along with your bath on day of installation. Unfortunately there is an element of human error thats unforeseen which resulted in your bath end panel becoming separated from your bath during delivery. The installer did inform us of this and one was posted out to you. I believe you also received a gift voucher as a means of an apology for the inconvenience. If you had advised us that you were having trouble fitting this end panel we would have certainly instructed a handy man. These end panels are a push fit so unsure what the brass screws were used for.
It's unfortunate the carpet fitters thought it was of our installers who had fitted the end panel.
If you experience any problems relating to your installation then please do not hesitate to inform us directly to allow us an opportunity to deal with the matter.
Thank you
Customer Services
WISAB
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