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Wallace Cotton Reviews 

6,865
•
TrustScore 5 out of 5

4.9

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,659 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beautiful design, luxurious feel, and durability. Many people appreciate the softness and comfort of items like flannel sheets, often describing them as the best they've ever purchased. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving within a few days, sometimes even the next day. Reviewers also value the excellent service, easy online ordering process, and the thoughtful packaging, which often includes reusable cotton bags. However, some people were dissatisfied with the quality of certain items, mentioning issues like poor workmanship, loose threads, and thin fabric on pillowcases. There were also instances where packages arrived partly open or with pen marks on the product, and one customer reported a delivery issue where an order went to an old address despite immediate contact.

What people talk about most

Product

People report positive experiences with product quality, often describing items as wonderful, luxurious, and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Service

Consumers consistently report positive experiences with the service, describing it as excellent, quick, and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of online ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a recent trip to Auckland, from where I live in Marlborough, I visited Wallace Cotton. I was in need of new PJ’s but had no room in my small suitcase. Once home I ordered online and went whole h... See more

Rated 5 out of 5 stars

Plush and cosy brushed cotton PJs, beautifully made, lovely fit and skin feel, fast secure ship, excellent value. I enjoyed superb customer care at the time of purchase as well - Inga was warmly pro... See more

Rated 5 out of 5 stars

Products arrived beautifully wrapped with their own drawstring bag and each tied with ribbon. Products themselves are of the upmost quality and have been beautifully designed and made with care.... See more

Rated 5 out of 5 stars

I just love Wallace Cotton bedding!!! This is our 4th set of sheets and our first Duvet cover! The bed sheets are absolutely luxury!!! Soft and comfortable!! The Flannel Duvet cover reminds me of " pr... See more

Company details

  1. Home Goods Store
  2. Bedding Store
  3. Boutique
  4. Clothing Store
  5. Linens Store

About Wallace Cotton

Written by the company

Celebrating beautiful designs, great quality and living with a little luxury every day, Wallace Cotton has been in homes worldwide for over 17 years.

Bed Linen Sleepwear Homeware Daywear

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(6,865)

1,581 reviews in the last 12 months

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Rated 5 out of 5 stars

The sheets are so pretty and fit…

The sheets are so pretty and fit perfectly to the bed size selected, which is one of the true delights of this company! (unlike so many that you have to upsize for). Delivery was made with ease. Top quality as always. If you are looking to spoil yourself or someone you love, I highly recommend their sheets.

June 14, 2026
Rated 5 out of 5 stars

Quality products

Quality products, prompt action from order to delivery AND I love the Wallace Cotton carry bags you receive with your purchase, like it's a quality bonus gift, thank you Wallace Cotton.

June 29, 2026

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