Wall Art Central Ltd Reviews 363

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the wall art and framed prints, noting their excellent craftsmanship and appealing designs. Many appreciate the efficient delivery service and the careful packaging that ensures items arrive in perfect condition. The overall service, from ordering to communication, is frequently highlighted as exceptional. However, some customers experienced issues with delivery, including damaged items or parcels being mishandled by couriers. A few reviewers also noted minor imperfections such as grainy print quality, warped frames, or missing items in their orders. In some instances, communication regarding these issues was not satisfactory, leading to frustration.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the excellent quality of the... See more

Quality

Consumers express satisfaction with the quality of products. Many reviewers highlight the excellent quality... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising the speed and efficiency of... See more

Order

People report positive experiences with order. Customers praise the simple ordering process and the quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The wall art I bought was absolutely brilliant. And although it was broken in transit, it was immediately replaced along with a 2nd picture and frame to say sorry even though I don't think it was thei... See more

Rated 5 out of 5 stars

When my picture arrived damaged Wall Art Central could not have been more helpful. A new picture was sent out straight away. Fantastic customer service, got back to me straight away. Will definitely... See more

Rated 5 out of 5 stars

My delivery of 3 prints arrived damaged which was very disappointing, but when I contacted Wall Art the guy I spoke to was very apologetic and helpful. He arranged to have the prints re-sent immed... See more

Rated 5 out of 5 stars

I ordered over busy Xmas period so took a little longer to arrive but no problem. Delivered using DPD which is a blessing. Having ordered picture in frame it came well packaged in solid box and bubbl... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My picture arrived creased

My picture arrived creased. When I contacted them they wanted proof but due to lighting it was very hard to get a pictures. Definitely not worth the money. Won.t buy again.

January 7, 2026
Wall Art Central Ltd logo

Reply from Wall Art Central Ltd

Hi Emma,

I’m really sorry to hear your print arrived creased — that’s definitely not the experience we want anyone to have.

We do ask for photos when there’s damage reported for our records, and also so we can raise it properly with our courier and arrange a replacement as quickly as possible, but I completely understand how frustrating it can seem.

As we discussed with you when you reported this issue to us, a replacement piece of artwork would not have been an issue at all, but we would require a photo of the damage first.

Please feel free to contact me directly to arrange the replacement artwork for you

Kind Regards
Michael

Rated 5 out of 5 stars

Excellent, will use again

I purchased a picture of a border collie as a present. Such good quality l have now one of a Spaniel for myself. Highly recommend this company, fast delivery well not the Xmas one but to be expected.

January 7, 2026
Rated 2 out of 5 stars

A Review of Customer Experience is Required

Ordered 2 of the same prints - these were presents for xmas. Only one arrived yet packaging stated there were 2 in it. There is no number to call only e mail.
I received no response to my e mail and instead i got notification a new print was on its way. The fact I got no apology and they feel this is acceptable means I will not buy from them again.

January 6, 2026
Wall Art Central Ltd logo

Reply from Wall Art Central Ltd

Hi Jason,

I’m really sorry for the confusion and frustration around your order, especially as these were Christmas presents — that’s the worst time for anything to go wrong.

It looks like we dispatched the replacement straight away as soon as we spotted the issue, but you’re absolutely right — we should also have replied properly with an explanation and an apology. That’s on us, and I’m sorry you felt left in the dark.

We always aim to resolve problems quickly, but just as importantly we want customers to feel looked after, and on this occasion we clearly missed the mark. Thank you for raising it and for your honest feedback — it genuinely helps us improve.

If there’s anything further you need, please feel free to contact me directly and I’ll personally help.

Michael
Wall Art Central

Rated 5 out of 5 stars

Great Service and item

I ordered over busy Xmas period so took a little longer to arrive but no problem.
Delivered using DPD which is a blessing. Having ordered picture in frame it came well packaged in solid box and bubble wrap. The picture and frame as described. Solid well made frame, so happy customer!

January 6, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look