All coins change to USDC or usdt is fee! No free fees on change converter in telegram wallet. Bybit offer free converter with all coins.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been using Telegram Wallet for a while now and I'm really impressed. It's incredibly simple to use and the fact that it's embedded directly in Telegram makes everything so convenient - no need... See more
Company replied
Last year i've been doing send some crypto from Wallet in telegram, and then im very dizy when i was know if my Transaction is wrong address, then i choose to not thinking about it. Im curosity abou... See more
Company replied
I had an issue during my P2P trade where the seller didn’t send the USDT at first. However, the support team handled the situation quickly and resolved it in a fair way. I really appreciate their pro... See more
Company replied
Company details
About Wallet in Telegram
Written by the company
Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ users in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users.
Wallet in Telegram offers a dual-wallet experience with
For more information or to get started, click on t.me/wallet or tap “Wallet” in Telegram Settings.
Wallet in Telegram offers a dual-wallet experience with
- Crypto Wallet, a multi-chain wallet for trading and sending crypto to contacts;
- TON Wallet, a self-custodial wallet with access to the TON ecosystem of dApps and tokens.
For more information or to get started, click on t.me/wallet or tap “Wallet” in Telegram Settings.
Contact info
Province of Panama, district of Panama, Betania, Vía Ricardo J. Alfaro, PH The Century Tower, office three hundred seventeen (317), 0819, Panama City, Panama
- support@wallet.tg
- wallet.tg
You should know
4.1
Great
222 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst support ever
Worst support ever, i tried to secure my account, but secure with ID was not available. Now my wallet is hacked and i lost acces to my wallet, all airdrops are gone because of the most stupid wallet ever, probably telegram wallet hacked it and is getting rich now 🖕also dont trust Ukraine, cus they used ukr mail to hack my wallet, its not the Russians that are shitty but Ukraine is shitty
November 3, 2024
Unprompted review
Reply from Wallet in Telegram
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel.
To investigate this matter in detail and check all possible causes, we kindly ask you to contact our support team through the official channel: https://t.me/wallet_supportbot.
We’ll do our best to find out what happened.
UK resident
UK resident. Wallet is to be restricted for UK residents and they requested assets are moved out as they are applying to the uk regulator. Sent assets in wallet to MEXC. Unfortunately as there was no memo on one transaction it was subsequently returned to Telegram. It was in effect reversed. Despite the obviousness of the situation (matched transaction) telegram making it as hard as possible to get the funds returned. Latest is that despite sending screen shots or the tx and the MEXC application, I now need to send a video of my account details! Really??? Give my personal account information showing my name. Scam and theives.
September 29, 2024
Unprompted review
Reply from Wallet in Telegram
Hello,
Thank you for sharing your experience — and we’re truly sorry that the situation has caused so much frustration.
We understand how upsetting it must have been to go through extra steps, especially when the situation seemed clear to you.
The request for video verification was not meant to complicate things unnecessarily — but rather to ensure that the returned crypto was credited to the rightful owner.
These precautions are in place to protect all users equally, especially when transactions involve missing memos or third-party exchanges.
That said, we’re glad to confirm that your funds were successfully returned to your Wallet.
We hope this resolution, even if not as smooth as expected, shows our intent to resolve the matter responsibly.
Thank you again for your patience, and if you have any other questions regarding Wallet please feel free to reach out to our Support Team via https://t.me/wallet_supportbot.
TELEGRAM WALLET IS A SCAM!
It's literally a scam they freeze your account for absolutely no reason they ask you to upgrade your verification level after you do they ask for some other things but it doesn't matter they just say we can't reactivate your wallet for unspecified reasons and steal your funds they don't even give you an option to withdraw your funds absolute rubbish support team a bunch of thieves!
August 27, 2024
Unprompted review
Reply from Wallet in Telegram
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel.
If your issue has not been resolved, we kindly ask you to contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, it would be helpful if you could include a link to your Trustpilot review — this will allow us to identify your case more quickly and assist you as a priority.
We appreciate your feedback and genuinely want to help — once we have more details, we’ll do our best to support you.
Reply from Wallet in Telegram
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel.
If your issue has not been resolved, we kindly ask you to contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, it would be helpful if you could include a link to your Trustpilot review — this will allow us to identify your case more quickly and assist you as a priority.
We appreciate your feedback and genuinely want to help — once we have more details, we’ll do our best to support you.
SCAM project
A terrible experience using this custodial wallet for two months, even if you pass KYC it will not give you hope that you will not be simply blocked from accessing the Wallet. Support cannot clearly explain the reason for the blocking, I quote: “We cannot disclose the details of our internal checks,” that is, they directly refuse cooperation and assistance for their users. If you want to repeat the experience of the person who wrote on the forum that he lost 10k dollars, come here!
July 30, 2024
Unprompted review
Reply from Wallet in Telegram
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel.
We never take such situations lightly. If your issue is still unresolved, we kindly ask you to reach out to our Support Team via https://t.me/wallet_supportbot.
When you contact us, it would really help if you could include a link to your Trustpilot review — this will allow us to locate your case more quickly and assist you as a priority.
We genuinely want to help and hope to have the chance to look into your situation more closely.
Thank you again for your feedback — it’s important to us as we continue improving our service.
you can deposit but when you want to…
you can deposit but when you want to withdraw the scamm comes out. pay atention its totally scamm
July 10, 2024
Unprompted review
Reply from Wallet in Telegram
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel.
If your issue has not been resolved, we kindly ask you to contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, it would be helpful if you could include a link to your Trustpilot review — this will allow us to identify your case more quickly and assist you as a priority.
We appreciate your feedback and genuinely want to help — once we have more details, we’ll do our best to support you.
Absolutely awful experience that I…
Absolutely awful experience that I never ever had with any wallet. They blocked my incoming transaction and held my funds
Asked to submit KYC which I did
Then no communication from them and funds are still blocked.
I’ve been in contact with their absolutely useless support that keeps asking details of where the funds come from. I gave the info that it’s for advertising service for a company (named this company) and they still continues to ask for even more information which is super private. I asked 5-7 times about how to recover my funds and they just ignore this question. It’s been more than a week now that it’s not solved. WORST wallet ever
June 21, 2024
Unprompted review
Reply from Wallet in Telegram
Hello,
We are sorry to hear about your experience — we understand how frustrating and exhausting it must be to face delays and unanswered questions, especially when it comes to your crypto.
If the issue is still ongoing, please reach out to our Support Team via https://t.me/wallet_supportbot.
When doing so, it would really help if you could include a link to your Trustpilot review — this will allow us to identify your case faster and assist you as a priority.
We genuinely want to resolve this and ensure you feel supported throughout the process.
Thank you again for taking the time to share your feedback, as it's valuable for us to improve as a service.
Worst costumer support services and…
Worst costumer support services and worst wallet ever
June 26, 2024
Unprompted review
Reply from Wallet in Telegram
Hello,
Thank you for sharing your feedback — it’s important to us as we continue to improve our service.
We can confirm that your issue has been resolved, and full access to your Wallet has been restored. We truly regret the inconvenience you faced and understand how frustrating this experience must have been.
If you ever encounter any difficulties while using the Wallet, please don’t hesitate to reach out to our Support Team via https://t.me/wallet_supportbot.
We’re always here to help — and since your last interaction, we’ve made significant improvements to the speed and quality of our support.
We hope your next experience reflects these changes.
The wallet isn't as useful as it should…
The wallet isn't as useful as it should be their support team I would say is that a level of zero as they don't really have a support team so I don't recommend. As I added funds to the wallet multiple times and then withdrawals take way too long on top of that I started to earn with them then went through kyc with all the right documents that they asked and then suspended my account shortly after and then I cannot get hold of support at all it just takes you through the support chat bot that is useless.
June 7, 2024
Unprompted review
Reply from Wallet in Telegram
Hello,
Thank you for taking the time to share your experience — we understand how disappointing it must have felt, and your feedback truly matters to us and helps us to improve the quality of our service.
We’re sorry to hear about the trouble you’ve faced and want to assure you that we take such reports seriously.
Since your last interaction, we’ve significantly improved the quality and responsiveness of our support.
To help us look into your case in more detail, we kindly ask you to contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, it would be helpful if you could include a link to your Trustpilot review — this will allow us to identify your case faster and prioritize assistance.
We genuinely want to help and hope we can provide a much better experience moving forward.
Long lasting support case with happy end, but customer care absence
I want to leave another one review on this service without removing a previous one.
I had an issue with locking my account and funds after passing KYC without explaination and any feedback in suppor for 3 weeks.
There was no a feedback for 3 weeks, until my funds were unlocked without any notification.
I'm still not able to use their YIELD feature and for now decided to withdraw funds, at least, until the proper stability will be guaranteed.
I should also notice, that there are oficial telegram chats with users, with moderation. At least it's a way to get some confidence, that it's not a scam
But i'll return to this project later.
putting 4 , as previous rating, that i set was 1.
May 11, 2024
Unprompted review
Don't Use Telegram Wallet
Don't even try it. Your money will be frozen and trapped there forever.
May 9, 2024
Unprompted review
Reply from Wallet in Telegram
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel. Your feedback is important and helps us improve.
We kindly ask you to reach out to our Support Team via https://t.me/wallet_supportbot.
When contacting us, it would be helpful if you could include a link to your Trustpilot review — this will help us locate your case more quickly and assist you as a priority.
We genuinely want to help and hope to turn your experience around.
They banned me and did not provide any…
They banned me and did not provide any support. I have sent multiple messages to their bot, and also I have requested a refund, but they haven't.
March 25, 2024
Unprompted review
Reply from Wallet in Telegram
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel.
If your issue has not been resolved, we kindly ask you to contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, it would be helpful if you could include a link to your Trustpilot review — this will allow us to identify your case more quickly and assist you as a priority.
We appreciate your feedback and genuinely want to help — once we have more details, we’ll do our best to support you.
Customer service is silent
I used the wallet often, but I am not sure about the safety of my money. Separately, it is impossible to contact the support service, after a month, not a single answer. When I try to report this in the chats of the official channels, they just ban me, considering that I am engaged in discrediting. Wallet is convenient, but safety first, I do not recommend it.
February 28, 2024
Unprompted review
Reply from Wallet in Telegram
Hello,
We’re sorry to hear about the trouble you’ve faced and want to assure you that we take such reports seriously.
Since the moment you left your review, we’ve significantly improved the quality and responsiveness of our support.
To help us look into your case in more detail, we kindly ask you to contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, it would be helpful if you could include a link to your Trustpilot review — this will allow us to identify your case faster and assist you as a priority.
We appreciate your feedback — and truly hope we’ll be able to restore your trust by providing the support you deserve.
I'm a fresh person here and using this…
I'm a fresh person here and using this wallet first time. But the first expression is very nice, easy and friendly interface, and the wallet support team working very professionally and quick.
Only 1 disadvantage it's no so much crypto currency, there are only 3 types of the crypto at this wallet. It's needed to be added more various crypto currency.
Looking forward when the Notcoin will be added to this wallet as well. It will be a great day!!!
Thanks
January 14, 2024
Unprompted review
The best support ever
The best support ever! I had some problems with verification and p2p. All problems have been solved within 24 hours what is awesome, since on other stock you can wait like months.
Wish you all the best!
November 1, 2023
Unprompted review
problem with verifying
I had problems verifying my personal details in the Telegram Wallet. After I contacted the Wallet Support Team for assistance, staff responded in a matter of minutes and the issue was resolved. Everything friendly and helpful. Good job! Thanks!
December 23, 2023
Unprompted review
Oh You've Done a Great Job
Oh You've Done a Great Job. I'm So Glad That TON Network Works so Amazing. 🤩 😍 Thanks For All Your Effort Put At Work. And Also Agreeing To Move My Verification Over. I Must Say in the History Of Customers Service This is One Of The Greatest Service I've Received. Thank You 🙏🙏
December 16, 2023
Unprompted review
Good, easy to use, but…
It might be easy to buy cryptocurrency but when it comes to sale, it is another story. My ad for the USDT sale to EURO was there for 3 days with no results. I have 10+ trades and a 100% go-through rate. My ad was in the top 10 ads, so the price was good. So I ended up selling to sell bottom to a bit undervalued. I guess the problem is the lack of customers on some pairs.
November 1, 2023
Unprompted review
Very Bad
My wallet was blocked and I have no access to my funds. The support bot doesn't answer, I don't know what to do.
October 3, 2023
Unprompted review
Reply from Wallet in Telegram
Hello,
We’re sorry to hear about the trouble you’ve faced and want to assure you that we take such reports seriously.
Since the moment you left your review, we’ve significantly improved the quality and responsiveness of our support.
To help us look into your case in more detail, we kindly ask you to contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, it would be helpful if you could include a link to your Trustpilot review — this will allow us to identify your case faster and assist you as a priority.
We appreciate your feedback — and truly hope we’ll be able to restore your trust by providing the support you deserve.
Simple and fast way to get your first…
Simple and fast way to get your first crypto. Easy to learn how it works. Kind and awesome support! They really solve your issues. Your funds are in safe with these guys.
September 8, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.