Wallmur Reviews 780

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the wallpaper, noting its excellent material, vibrant colors, and ease of installation. Many consumers are thrilled with the stunning results, often highlighting how well the murals fit and enhance their spaces. The delivery service is frequently described as prompt and efficient, with many orders arriving quickly. Additionally, the customer service team is often commended for being helpful, responsive, and providing excellent communication throughout the process. However, some customers experienced issues with their orders, including receiving wallpaper that was short of the required measurements or had quality imperfections like marks or poor adhesive. A few people also noted that the paper quality for peel-and-stick options was thin and prone to tearing. Furthermore, some international customers were surprised by unexpected customs fees upon delivery, which added to the overall cost.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the high quality of the wallpaper,... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of the... See more

Order

Consumers find order to be ambiguous. Many reviewers praise the easy ordering process, fast fulfillment, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpful, kind, and... See more

Based on these reviews

Rated 5 out of 5 stars

We recently purchased the Golden Age Large and Dark Floral wallpaper for our living room renovation. We got the premium textured and I adore the thick fabric feel of them and the stunning image is a b... See more

Rated 5 out of 5 stars

THIS WAS THE BEST EXPERIENCE IHAVE EVER HAD WITH ONLINE PURCHSES. THEY SOLVED MY PROBLEM WITH MY DOORS ANS SENT THE PAPER EXACLTY AS PROMISED AND IT LOOKS PERFECT! THE SEAMS MATCH FLAWLESSLY. IT CAME... See more

Company replied

Rated 5 out of 5 stars

From start to finish the communication from the team was excellent. We ordered the Leopards on a Branch mural for our kitchen and we are thrilled with the results. We were slightly nervous having t... See more

Rated 5 out of 5 stars

The designers noticed my dimensions looked off and contacted me before printing so we could fix it! And then the product showed up and my contractor said the materials was the best he’d seen from a qu... See more


Company details

  1. Wallpaper Store

Written by the company

Your wall your imagination. Choose wallpaper murals customized, wall decals and decoration for your taste on wallmur.com. Stunning designs collection. Free expedited delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

780 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great Customer Service

I submitted my order incorrectly, and the team was very helpful in rectifying it quickly.

They also prepared a rendering of the order before finalizing it, which made me realize I had to adjust the print dimensions.

Overall great communication and speedy service.

February 2, 2025
Unprompted review
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Reply from Wallmur

Thank you, Alex! We're pleased to hear that our team could assist you in adjusting your order and ensuring the perfect fit. Customer satisfaction and clear communication are our priorities. We appreciate your support and hope to work with you again in the future!

Rated 5 out of 5 stars

Ordering custom print and they were…

Ordering custom print and they were great helping me understand the image vs wall size!

January 1, 2025
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Reply from Wallmur

Thank you for your kind words, Dawn! We're delighted to hear our team could assist you in navigating the custom print process and ensuring the perfect fit for your wall. If you need further support, we're always here to help!

Rated 5 out of 5 stars

Very good service!

November 28, 2024
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Reply from Wallmur

Thank you, Yan! We're glad you had a great experience with our service. If you need any assistance in the future, we're here to help!"

Rated 5 out of 5 stars

Received my wallpaper quickly but came…

Received my wallpaper quickly but came with the wrong instructions. Reached out to them and they sent me the correct one via email.
The wallpaper is great quality and looks beautiful.

December 31, 2024
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Reply from Wallmur

Thank you for sharing your experience, Tania! We're glad to hear you received your wallpaper quickly and found it to be of great quality. We apologize for the mix-up with the instructions, but we're happy we could resolve it promptly via email. If you have any further questions or need assistance with your project, don't hesitate to reach out!"

Rated 5 out of 5 stars

High quality product

High quality product, looked exactly like the mural shown online. Measurements were accurate and shipped/arrived very quickly!

December 30, 2024
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Reply from Wallmur

Thank you for your feedback, Perasanya! We're delighted to hear that the mural met your expectations in quality, design, and accurate measurements. It's wonderful to know that it arrived quickly as well. If you need assistance with future projects, feel free to reach out—we’d love to help!

Rated 1 out of 5 stars

Unresponsive

Did not respond to my problem

December 30, 2024
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Reply from Wallmur

Thank you for your review, Thomas. We’re sorry to hear about your experience and would like to clarify. We reviewed your order and found no issues, and we’ve already responded to your inquiry. Perhaps our response didn’t reach you due to a technical issue. Please check your email (including spam/junk folders) or reach out to us again. We're here to assist and ensure your satisfaction. If you contact us again, we’ll gladly work together to find a suitable solution.

Rated 5 out of 5 stars

Great service & product

Very quick service, helpful and fast delivery. Great product (peel & stick wallpaper)

December 27, 2024
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Reply from Wallmur

Thank you, Josie, for your wonderful feedback! 🌟 We're delighted to hear that you found our service quick and helpful, and that the peel & stick wallpaper met your expectations. Your satisfaction is our priority, and we're thrilled to have delivered a great experience. Should you need anything else or have future projects, we’d be happy to assist! 😊

Rated 5 out of 5 stars

The wallpaper is the most beautiful…

The wallpaper is the most beautiful piece of art I’ve ever owned. I’m not a wallpaper person but when I received it and opened it up I instantly fell in love. The quality is amazing. The feel of the wallpaper is so smooth and pleasant. The colors are warm and bright. Spectacular!!! I love it!!

December 27, 2024
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Reply from Wallmur

Thank you, Taiesha, for such a glowing review! We're overjoyed to hear that you fell in love with your wallpaper and that it exceeded your expectations. Knowing it feels smooth, has warm and bright colors, and brings such joy to your space truly means the world to us. Your kind words inspire us to keep delivering spectacular designs. If you have more projects in mind, we’d love to help bring them to life! 😊

Rated 5 out of 5 stars

The best adhesive wallpaper

The best adhesive wallpaper. This is my second time ordering, this time I chose a custom image I purchased, it came out perfectly and looks stunning. Too bad I can't share a picture here.

December 27, 2024
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Reply from Wallmur

Thank you, Kacie, for your wonderful review! We're thrilled to hear that your second experience with our adhesive wallpaper, especially with your custom image, turned out perfectly and looks stunning. It’s always rewarding to hear about happy customers returning for more! If you'd like to share a photo of your beautiful project, feel free to email us or tag us on social media—we’d love to see it! 😊

Rated 5 out of 5 stars

Fast and easy

January 2, 2025
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Reply from Wallmur

Thank you, Derek, for your positive feedback! We're glad to hear you found the process fast and easy. If you need assistance or have any future projects in mind, feel free to reach out!

Rated 5 out of 5 stars

Highly recommend

Highly recommend. This was the easiest sticky wallpaper I've used out of 4 other companies! Went on so easy and well. Definitely recommend them!

November 15, 2024
Unprompted review
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Reply from Wallmur

Thank you for your wonderful feedback, Heather! We're thrilled to hear that you found our peel-and-stick wallpaper easy to use and that it stood out compared to others you've tried. Your recommendation means a lot to us. Should you need anything for future projects, feel free to reach out—we’d be happy to help!

Rated 5 out of 5 stars

I was scared I didn’t measure correctly…

I was scared I didn’t measure correctly or that what I ordered wasn’t sent - but everything was perfect! I had to trim off a little from the bottom - but the panels fit together perfectly! I put it up all by myself. I am very pleased with the end result!!!

December 28, 2024
Unprompted review
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Reply from Wallmur

Thank you for sharing your feedback, Linda. We are delighted to hear that everything fit perfectly and that you were able to install the wallpaper successfully on your own. It’s wonderful to know that you’re pleased with the final result. Should you have any further needs or questions, we’re here to assist you. Enjoy your beautifully transformed space!

Rated 5 out of 5 stars

The greatest gift I've ever given…

The greatest gift I've ever given myself. Not only was this so easy to do, this is the most beautiful wallpaper I have ever seen. This has completely transformed my room.

December 26, 2024
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Reply from Wallmur

Thank you for sharing such a heartfelt review, Keri! We're delighted to hear that the wallpaper has transformed your room into something truly special. Knowing that it was easy to install and brought so much joy makes our day!

If you ever have more rooms to transform, we're here to help make it just as beautiful. 😊

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Greg was so helpful and gave me a greater …

Greg was so helpful and gave me a great preview of my order

December 26, 2024
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Reply from Wallmur

Thank you, Jennifer! We're thrilled to hear that you were provided with a great preview of your order. Ensuring you feel confident and supported during the process is our top priority.

We hope you love the final result and look forward to helping you with future projects! 😊

Rated 5 out of 5 stars

10/10

10/10! I’ve been eyeballing this wallpaper for almost a year and once they had their Black Friday sale I decided to go for it! I must say it did not disappoint! There are a few things I learned from the experience of installing the paper…one do not do it alone if you don’t have to! lol…secondly it is not recommended to put the peel and stick on any textured walls…I did so anyway resulting in a few hiccups….but that was completely my fault for not taking the extra steps….the good news I was able to remedy it and the paper has held up beautifully and has really elevated my space!! Love it!! I will definitely order again!

December 12, 2024
Unprompted review
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Reply from Wallmur

Thank you for sharing your amazing experience! We're thrilled that you finally decided to go for the wallpaper you've been eyeing and that it met your expectations. 😊 Your tips about the installation process are spot-on, and we're glad you could resolve any hiccups from textured walls to achieve such a beautiful result.

It's wonderful to hear that the wallpaper has elevated your space! We're so excited to have been part of your project and can’t wait to assist you with your next order. Let us know whenever you're ready to start your next transformation! 🖼️✨

Rated 5 out of 5 stars

Looks great

Looks great! Was happy to find they were 5 separate panels to hang versus a whole piece!

November 28, 2024
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Reply from Wallmur

Thank you, DJ Sayles, for your positive feedback! We're thrilled to hear that you were pleased with the separate panel design—it truly makes the installation process more manageable and seamless. It’s always our goal to create products that are both visually stunning and user-friendly.

We’re delighted that the wallpaper met your expectations and enhanced your space. Should you need assistance or decide to work on another project, we’d be more than happy to help! 😊

Rated 1 out of 5 stars

Never again

Never again

November 26, 2024
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Reply from Wallmur

We’re truly sorry to hear about your experience, Kayla, and we appreciate your feedback. We understand how frustrating it can be when expectations aren’t met. After receiving your initial concerns, we proposed a solution and reached out to offer assistance. Unfortunately, it seems we didn’t hear back from you, which might have led to unresolved feelings about the situation.

Our goal is always to ensure our customers are satisfied, and we’re still here to help if you’d like to revisit the matter. Please feel free to contact us, and we’d be happy to assist further in addressing your concerns. Your input is valuable, and we’d love the chance to turn this around for you.

Rated 4 out of 5 stars

The color came out a little lighter…

The color came out a little lighter than expected, but overall very pleased with the product. Would definitely buy again.

November 25, 2024
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Reply from Wallmur

Thank you for your feedback, Ramby! We’re sorry to hear the color turned out lighter than expected—sometimes screen settings and lighting can affect how colors are perceived. However, we’re delighted that you’re happy with the overall product. Your satisfaction means a lot to us, and we’d be thrilled to assist you with your next project!

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