After searching many sites i found Wallplanks to have exactly what i needed and the generous discount was appreciated. Never bought this wall product and never installed peel and stick before, even th... See more
Company replied
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The "3 Free samples" is not free. It isn't just 'shipping' it's a discount. Starting off a business relationship with more than one lie is appalling. Sadly I'm a real estate developer and a builder wi... See more
Company replied
We were looking for something that would accent our new finished basement and I found this company online and was impressed what we saw. So I ordered the Backcountry Originals Hardwood Planks... See more
Company replied
I am trying to upgrade my family room and I would like to use your product. I was pleased that you offer free samples, however, shipping was charged, which I can understand if some one was not serio... See more
Company replied
Company details
Information provided by various external sources
Genuine engineered hardwood wall planks with adhesive peel and stick backs. Available in many styles and colors, shop peel and stick wood wall planks today.
Contact info
United States
- wallplanks.com
4.4
Excellent
914 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
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I asked to cancel an order minutes…
I asked to cancel an order minutes after I accidentally placed the ordered. I never received a reply. Then, Wallplanks shipped the order.
June 6, 2022
Reply from wallplanks
We’re sorry your experience didn’t match your expectations. This is not the experience we want you to have and please note that we always do right by our customers by providing fair solutions for any issues that come up. We are trying to reach out to you but your email is rejecting our messages. Please feel free to email us info@fromtheforest.com with any further comments, or concerns, you wish to share. We would love to make things right if you give us another chance.
Wall planks has an excellent product…
Wall planks has an excellent product and customer service. I will DEFINITELY order from them again.
May 27, 2022
Reply from wallplanks
Hello Saffron, we are happy to hear about your experience and thank you so much for your business!
Excellent customer service
Excellent customer service. Very professional and helpful during the entire transaction.
May 23, 2022
Reply from wallplanks
Hi Tim! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to doing business with you again.
Reply from wallplanks
Thank you Mark for your nice feedback and for sharing your experience! We hope you love our product. We look forward to doing business with you again.
Very responsive to my needs.
May 20, 2022
Reply from wallplanks
Hi Gary, we are so happy to hear about your experience and thank you for the review! Feel free to reach out for any questions or concerns you may have by emailing us at info@fromtheforest.com
Shelle was very helpful.
May 19, 2022
Reply from wallplanks
Shelle is really awesome and we are so glad that she is part of the team and giving her all to ensure you get the best experience possible. Feel free to reach out for any questions or concerns you may have.
Boards are VERY rough
I ordered 3 boxes of the unfinished walnut planks. A few were cracked, or had a very visible line on them. I oiled them with Danish oil, and they were so rough that bits of the lint-free rags I was using stuck all over them. I had to wait for them to dry, and then spend hours sanding all the boards smooth, and re-oiling them. They look decent now, but I didn’t appreciate the hours of extra labor, and the price of more supplies. Paying $500 for the wood to do a tiny bathroom ceiling was a lot for me, but I thought it was worth it. It definitely was not. Wallplanks please sand the boards before shipping, or warn customers that they are unsanded. Had I known I would’ve sanded them first, or just ordered your prefinished planks.
May 13, 2022
Reply from wallplanks
Hi Jennifer, we apologize as this isn't the experience we wanted you to have, some SKUs especially our Unfinished ones are made for those who choose to stain and paint but they don't necessarily need to sand them down, are you able to provide pictures of the rough bits if you were able to save any? If not we'd appreciate if you could reach out by emailing us at info@fromtheforest.com and so we can work something out for you at least for your efforts and still being able to use our product.
Excellent
Excellent, helpful customer service support from John. He Answered all my questions thoroughly.
May 10, 2022
Reply from wallplanks
Thank you for your feedback and for sharing your nice experience with us. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to doing business with you again.
Great customer service
April 29, 2022
Reply from wallplanks
Hello! We are so happy to know that you had a good experience with us. Feel free to reach out for any questions and concnerns you'd have about our products. Thank you!
Reply from wallplanks
Thank you Randi! Please reach out if you have questions or concerns and we'd be happy to help out!
Great Idea but…
First, one of the sample pieces was split down the middle. It’s hard to imagine that the person who packed this didn’t see it and I don’t think it was done in the mail b/c the box was quite sturdy. But still I was hopeful. Then when I peeled the backing off one, it is obvious that the wall planks are thin. Maybe that would work if you intended to put nothing on the wall once the planks were installed. But that was not my plan. Lastly, when I did the calculations, it came out to be pretty expensive just for an accent wall. So not for me. I replied to the email which you sent me and expressed my issue, particularly with the damaged sample. All she/he said was “sorry you had a bad experience.”
April 26, 2022
Reply from wallplanks
Hi Susan, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that we take all customer inquiries, requests, and comments seriously and do our best to serve you better next time.
Please feel free to reach out to info@fromtheforest.com with any further comments, concerns, you wish to share. We would love to make things right if you give us another chance.
Our wall turned out beautiful
Our wall turned out beautiful! The product is very easy to work with. Customer service is great! My only critique is that some of our boards were damaged. It is a little pricey, but worth it.
April 25, 2022
Reply from wallplanks
Thank you for your feedback and for sharing your nice experience! We hope you love the product. When you are done installing, we would love to see photos if you can share them with us!
Great concept but many defects and price warrants a higher quality product
About 20% of the planks I ordered were dented on the edges or had blemishes on them. I got a quick response from customer service and they offered to give me a 40% discount on a new box. But since the website offered a 30% discount the refund was only 10% or about $25 on the new box. The next box also contained planks that were dented and the adhesive on the box wasn’t nearly as strong. Two planks crashed down the evening I installed them. While this product is a great idea, and super convenient to install, for the almost $1000 investment I made I fear I will have to rip it out and have a contractor install traditional shiplap.
April 24, 2022
Reply from wallplanks
Hi Jen, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that we take all customer inquiries, requests, and comments seriously and do our best to serve you better next time.
Please check your inbox as we sent you a text message regarding this issue and feel free to reach out to info@fromtheforest.com with any further comments, concerns, you wish to share. We would love to make things right if you give us another chance.
Beautiful
Beautiful ! I did not finish my project yet but so far it is just what I wanted.
The finish is beautiful and the thickness of the wood is perfect and sturdy.
April 23, 2022
Reply from wallplanks
Hi Elizabeth! We are excited for you to finish your and we are glad to know that you like our product. Feel free to let us know if you have questions or concerns.
Super easy and loved the samples.
April 21, 2022
Reply from wallplanks
Hi Francis, we are happy to hear about your experience! Please reach out should you have questions or concerns.
Awesome Product and Company... Highly Recommend them!!!
We were looking for something that would accent our new finished basement and I found this company online and was impressed what we saw.
So I ordered the Backcountry Originals Hardwood Planks. The product was delivered to our house in 5 days after the purchase. (super fast delivery):), and I installed it following their easy step by step instructions.
We our so pleased with the product and how it makes our basement look!!!!
Thank you,
David and Susan Wilson
April 19, 2022
Unprompted review
Reply from wallplanks
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we are happy to be part of your house and hopefully be part of others too. We would love to see photos if you can share them with us!😍
Love love my new wood plank wall
Love love my new wood plank wall! I am not a very crafty person and this was actually pretty easy to do. My husband did help with cutting the wood pieces but otherwise I did a lot on my own and it was very rewarding! Already planning my next wall in another room.
April 19, 2022
Reply from wallplanks
Wow! We are grateful and honored with your words and review! Thank you for sharing your nice experience. We are happy to be part of your house and hopefully be part of others too. We would love to see photos if you can share them with us!😍
The planks look great and the service I…
The planks look great and the service I received in placing my order was fantastic!
April 18, 2022
Reply from wallplanks
Wow! We are grateful and honored with your words and review! We are happy to be part of your project and hopefully be part of others too. We would love to see photos if you can share them with us!😍
Reply from wallplanks
Thank you for your feedback and for sharing your nice experience! We hope you love the product. When you are done installing, we would love to see photos if you can share them with us!
Very good customer service.
April 13, 2022
Reply from wallplanks
Hi James, we are happy to know that you had a great experience with us. Please don't hesitate to reach out if you have questions or concerns.
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