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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting the beautiful designs, excellent quality, and perfect fit of their custom-made dresses. Many people appreciate the attentive and helpful staff, who guide them through the process, ensuring their wishes are met and making the overall service seamless and enjoyable. The craftsmanship and attention to detail are frequently noted as exceptional, leading to stunning results that exceed expectations. However, some customers experienced issues with product quality, reporting missing jewels, loose embellishments, and poor material. A few people also mentioned that their dresses did not fit according to measurements or did not resemble the online photos, leading to disappointment. There were also instances of late deliveries and a lack of communication regarding significant design changes.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the beauty and... See more

Staff

Users describe positive interactions with staff, highlighting their kindness, helpfulness, and... See more

Quality

Clients share positive opinions on quality, with many praising the gorgeous, stunning, and beautifully made... See more

Service

Consumers find service to be positive. Many reviewers highlight the exceptional customer service, praising... See more

Order

People report positive experiences with their orders. Many customers express satisfaction with their... See more

Based on these reviews

Rated 5 out of 5 stars

I recently ordered a custom dress from this fashion house, and I couldn’t be happier with the result. The dress is absolutely beautiful, crafted with excellent quality and great attention to detail.... See more

Rated 5 out of 5 stars

Nisa was so amazing! She made my experience seamless and helped every step along the way. She showed me dresses for every occasion I mentioned and I left with 3 incredible purchases, one of which I’m... See more

Rated 5 out of 5 stars

"Dear Walone Team, I wanted to express my gratitude for Olta‘s excellent service. She was very kind and accommodating, taking care of all my wishes and helping me tailor my dress to perfection. The... See more

Rated 5 out of 5 stars

I ordered a red corseted dress from Walone and honestly couldn’t be happier. The dress itself was absolutely stunning — the fit was perfect and the quality was incredible. I received so many compl... See more


Company details

  1. Haute Couture Fashion House

Written by the company

Walone Fashion Group is a group of talented fashion designers, who design evening and bridal dresses for any special occasion for women as well as suits and tuxedos for men. Founding The company was started in 2009, by Valon Osmani and Benek Silik Osmani. The name of the brand “Walone” is based on the Founder’s and CEO’s name Valon Osmani. To make the brand sound more international and unique, they have created the brand name “Walone”. Initially, “Walone” was a retail store in Prizren, reselling evening and wedding dresses as well as high-quality fabrics, continuing a family tradition of merchandise and commerce. Development In 2015, “Walone”, opened its first shop in Prishtina and the main focus was to work on the first line, so the first little workshop with 15 square feet was established in that year. Valon and Benek employed 2 young designers, and 3 tailors, allowing them to give free reign to their imagination and talent. So, for the first time, “Walone”, started to produce its designs and most of those pieces were sold successfully. Breakthrough to Success In 2017, “Walone Fashion Group” was officially formed with a team of 15 staff members, being the first company in Kosovo to use this concept. At this time, the logo was introduced and the primary focus was on Marketing and Advertisement, to create more awareness of the brand worldwide. “Walone Fashion Group”, participated regularly at regional fashion shows like “Prishtina Fashion Nights”, “Skopje Fashion Weekend”, and “Montenegro Fashion Week”, where they presented their unique collections every season. “Walone Fashion Group” focuses on Haute Couture and Pret-a-Porter (Ready-to-wear) designs, which require exclusive fabrics and a lot of handmade details. These styles are difficult to copy and make the client feel outstanding and special. Over the years, they kept on growing as their designs were requested highly within Kosovo as well as outside the country, so they started to sell internationally for the first time in 2017, getting in touch with clients mainly through channels of Facebook and Instagram. In 2018, “Walone Fashion Group” opened the biggest showroom in the region with 1000 m2, offering the client a big choice of luxurious outfits for any special occasion and an exclusive shopping experience. This is when they defined their name in the Kosovo fashion industry. The strength of “Walone Fashion Group” Company, emerges through the fusion of talented designers, providing luxurious and extraordinary fabrics, high-quality products, and great customer service. COVID 19 Struggle In March 2020, when the pandemic started, “Walone Fashion Group”, faced the biggest challenge in their career and all of a sudden production and sales were uncertain. It was impossible to ensure that the production team could work from home. There were no weddings or parties allowed, which meant that there was no demand for luxurious evening or bridal dresses at all. During these difficult times, “Walone Fashion Group”, has launched their casual line, offering unique summer dresses and corsets. The challenges of the pandemic strengthened “Walone Fashion Group”, as a company and taught them that export is very important. In the last 9 months, the company has been recovering from the losses they faced during 2020. Today Currently, “Walone Fashion Group” is still a privately owned company proudly based in Kosovo with a qualified team of 85 members and separated into 6 (six) departments: Design Department Production Department HR Department Sales Department Finance Department Marketing Department. With sales in more than 70 countries, “Walone’s”, main focus is to grow even bigger and tell the world that everything is possible, even from a small country like KOSOVO.


Contact info

4.2

Great

TrustScore 4 out of 5

91 reviews

5-star
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Replied to 16% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The best!

The best!! great communication. Sent me videos through the process of making dress. Also it arrived on time. The dress was even more beautiful in person.

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a dress for my sister’s…

I bought a dress for my sister’s wedding in size Medium. The seller confirmed that it was “Medium,” and before shipping, they only showed a front photo, which was completely misleading.

The moment I opened the box, four pieces fell off the dress immediately. The quality is beyond terrible — everything is attached with the cheapest, lowest-quality materials.

When I tried it on, it was insanely tight. I literally couldn’t breathe or move. I am a true Medium, and this is NOT a Medium by any standard. On top of that, the dress looks NOTHING like the photo. The images are clearly edited to deceive customers.

I contacted them explaining all these issues, and instead of taking responsibility or offering any solution, they were rude, unprofessional, and completely useless.

I wish I could give zero stars. Worst experience ever. How in the world do you charge $1890for something that doesn’t even fit and falls apart? And on top of that, I’m not even able to return it.

This is 100% a scam company.

March 11, 2026
Rated 5 out of 5 stars

Dream Come True

I couldn’t be happier with my wedding dress experience! The timing was absolutely perfect. I received my custom dress in just three weeks. It fit like a dream, truly tailored to my body down to every detail. The craftsmanship was incredible.
Communication throughout the entire process was amazing. Olta was always quick to respond, super helpful, and made everything feel so easy and stress-free. I felt supported every step of the way.
I highly recommend this experience to any bride looking for something beautiful, personalized, and delivered with exceptional service!

March 20, 2026
Unprompted review
Rated 2 out of 5 stars

Pros

Pros
Quick communication
Arrived on time
Looked like the image
Customized to my measurements
Cons
The details were deplorable-I could see the plastic ties that were holding the piece together. The fabric was cheap and pieces were constantly falling from it. In the middle of the night, the corset plastic cut through the material and poked me all night-felt like a safety pin. I paid about $1,800 and I can not re-wear this dress which is absolutely crazy. I would expect this from someone copying their design. Details are super important when spending that kind of money and the video they sent prior to shipping didn't show the horrible detail work which they tried to blame on shipping. The hem was also crooked at the bottom of my dress. They offered a 10% discount on a future order. I wish I had sent the designs to a local seamstress to pay one third of the price I paid Walone. It wasn't worth it in the end.

February 13, 2026
Unprompted review
Rated 4 out of 5 stars

The dress is beautiful and looked…

The dress is beautiful and looked exactly like the site photos. It is a little
Big around the collar and a lil too tight for the glutes. I would say the dress itself runs a little small but the neck pat runs big!

January 23, 2026
Rated 5 out of 5 stars

Customer service support is amazing the…

Customer service support is amazing the way they handle everything + the design I ordered is always perfect and when it comes to creativity of how I want some details to be the make sure that they do it for me really exceptional work I love them and love working with them also on any events I have Thank you Walone 🥺❤️

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was absolutely perfect

Everything was absolutely perfect! Arnisa was amazing, and my dress was exactly how I imagined it — even better than my expectations. I couldn’t be happier. Thank you so much for such an incredible experience! ✨

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Greates purchase ever!

I ordered a red corseted dress from Walone and honestly couldn’t be happier. The dress itself was absolutely stunning — the fit was perfect and the quality was incredible. I received so many compliments all night, with people constantly asking where it was from and telling me how amazing it looked.

I also have to mention Arlinda, the designer, who was beyond patient and supportive throughout the whole process. I’ll admit I wasn’t the easiest client at times, but she was kind, understanding, and really took the time to make sure everything was exactly right. That level of care really shows in the final result.

Thank you so much — I felt amazing wearing it and wouldn’t hesitate to order again.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Best experience

I recently ordered a dress from WALONE Fashion, and I couldn’t be happier with my experience. Adelina contacted me personally, and she was incredibly kind, caring, and helpful, offering excellent advice throughout the process.
The dress itself is absolutely stunning — even more beautiful than I expected.
I truly recommend WALONE Fashion for their professionalism, quality, and exceptional customer service.

November 24, 2025
Rated 5 out of 5 stars

custom dress order

I recently ordered a custom dress from this fashion house, and I couldn’t be happier with the result. The dress is absolutely beautiful, crafted with excellent quality and great attention to detail. It fits my measurements perfectly, just as I hoped.
The only thing that could have been better was the delivery time, which was a bit slower than expected. Still, the final product was well worth the wait.
Overall, I highly recommend this fashion house for anyone looking for high-quality, tailor-made clothing!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent as always

The dress is awesome. Thank you.
And of course -Arlinda with an exceptional customer service experience. Arlinda is the best!

November 8, 2025
Rated 5 out of 5 stars

I am very satisfied with the way you…

I am very satisfied with the way you treat your customers. The reliable work and the attention to detail were perfect. My dresses turned out even more beautiful than I imagined, even though I am not the easiest customer. Everything was perfect. I would like to thank the entire Walone team. ♥️🙏🏽

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Disappointed. I sent my measurements and the dress did not fit accordingly. Many of the jewels were missing. The zipper did not zip down. The tail was excessively long. The boob area was way too wide even when the corset was tightened. Spending this much on a dress has been a huge regret.

September 29, 2025
Rated 5 out of 5 stars

Nisa was so amazing

Nisa was so amazing! She made my experience seamless and helped every step along the way. She showed me dresses for every occasion I mentioned and I left with 3 incredible purchases, one of which I’m getting custom made by the Walone team. I am so happy and had an incredible experience! I will definitely be back. Thank you!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

It was the best decision!

It was the best decision choosing Walone to make my engagement dress I got it within a month it was last minute and I’m so happy they made it in time ! It turned out so perfect! I want to thank Olta for assisting me !

September 6, 2025
Unprompted review

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