Walt Reviews 

I had an issue with a stuck payment into my wallet and contacted the Wallet Support today, asking for help. They immediately started to check the problem and solved within a few hours. Absolutely phantastic. A BIG THANK YOU!

After my Telegram account was hacked on August 2, 2026, the attacker changed the phone number and took full control of my original account, my channel with over 8,000 subscribers, and the associated Crypto Wallet.
When I try to log in with the phone number that was linked to the account until the day of the hack, Telegram creates a completely new empty account. The original account (with the channel and wallet) remains under the attacker’s control.
I contacted Crypto Wallet support requesting the complete deletion of all my personal data from the previous account. From the very beginning I clearly explained the hack situation and that I do not want to restore anything — I only want the data deleted.
Their response has always been the same:
In order to process the deletion, they require me to create a new Crypto Wallet account and complete the verification process (KYC). Only after that can their system “match” the data and proceed with the deletion.
I have repeatedly stated that:

The original account was hacked, not deleted by me.
I do not want to restore the account.
I refuse to create a new account or submit identity documents in a compromised context.
There were never any funds in the custodial wallet.

Despite this, they refuse to process the deletion without me completing verification. They argue that Crypto Wallet is a completely separate application from Telegram and that they have no control over messenger account hacks.
The end result is that after a hack, the only way to request deletion of your data is to submit your identity again through KYC. If you refuse, the data remains retained (according to their policy, for up to 5 years).
The experience has been frustrating, opaque, and shows little respect for the right to data erasure when an account has been compromised. I do not recommend using Crypto Wallet if you value control over your personal information.

UPDATE – 5 August 2026
Reply to Wallet in Telegram
Your response confirms exactly the problem I described.
You say you need “additional verification” to confirm I am the original owner. The only verification method you accept is that I create a new Crypto Wallet account and complete full KYC.
That is the core issue:

My original account was hacked.
The attacker still controls it.
I still own the original phone number.
I do not want to restore anything.
I only want my personal data deleted.

You are forcing a victim of a security breach to submit identity documents again just to exercise the right to erasure. If I refuse to create a new account and go through KYC, you simply keep the data (for up to 5 years according to your own policy).
Calling this “security steps” does not change the reality: after a successful account takeover, the only path you offer to delete data is to re-identify myself in a new account. That is not protection of the user — it is retention of data under the pretext of security.
I have already explained the situation multiple times. I will not create a new account nor submit documents. The data should be deleted because the original account was compromised and I no longer control it.
Your reply does not solve the problem. It only restates the same circular requirement.

I had one of the worst experiences with Wallet in Telegram. The other party claims that they successfully sent the transfer to my account, but I have never received the funds. As far as I can see, the money has simply disappeared.

Order ID: OS-XL1CRFXWXV

I contacted customer support multiple times, but instead of providing a clear explanation or resolving the issue, I received slow, generic, and unhelpful responses. It is completely unacceptable for a financial service to leave customers without answers or any transparency about what happened to their funds.

This situation has caused serious inconvenience and completely destroyed my trust in this platform. A financial service should investigate transactions properly, provide timely support, and keep customers informed. Wallet in Telegram has failed to do so in my case.

Until this issue is fully investigated and resolved with a clear explanation, I cannot recommend this service to anyone. Think twice before trusting this platform with your money.

Wallet Support team made my work smooth as butter and easier , I really appreciate support team. thanks

Telegram Wallet AML Review – Request for Transparency

My Wallet currently has approximately $4,000 USDT frozen during an AML review.

I fully support AML and KYC procedures and have no objection to compliance checks.

To better understand the situation, I independently reviewed the blockchain history of the incoming funds.

The analysis shows that the funds originated through wallets identified on TronScan as infrastructure associated with Bybit, OKX, Bitget, and a high-volume service wallet that receives liquidity directly from Binance Hot Wallets.

Based on the publicly available blockchain data, I could not identify any connection with mixers, sanctioned entities, darknet markets, or other obviously illicit services.

If there is a specific transaction that triggered the compliance review, I respectfully ask Wallet to identify it so I can provide additional documentation or clarification.

I am fully willing to cooperate and provide proof of identity, source of funds, transaction explanations, or any other documentation necessary to resolve this matter.

I hope this case can be resolved through constructive communication and transparency. @krip2025

Please help me earning wallet

Support was good but charges for P2P transaction is too much

I paid for an order which incidentally timed out on receipt upload and consequently, was cancelled after payment was already completed. Honestly, I could have lost my funds if I had not reported to the support team. Support immediately swung into action and now am glad to testify that my order has been credited . Thanks to the Support team for their dedication, selflessness, transparency, resilience and integrity. Their honesty and prompt response is unequalled. The security framework is second to non. In fact the wallet platform is very reliable. Thanks.

I am first time Telegram support team to contact but very careful I am very very happy and thank you

Extremely reliable support service. Real people you can count on. Great job!

I’ve been trying to withdraw my TON to an external wallet for several hours but it won’t work. Then I try to contact support and I only get generic answers from a bot. How do people actually get responses from support?

The fantastic support experience! ⭐️ I’ve got a problem at the last step of receiving the crypto - my seller stoped replying and the transfer haven’t been confirmed 😱 so I contact to the support and got the live reply immediately, they requested me to make video screencast and in 10 mins closed my transaction with sending money to my acc.. the good thing that I trusted them and didn’t contact to the bank yet, because have no chance that bank could solve it sane quick and easy. ☺️👍

I made a transfer into my wallet through a wrong network and I contacted them. They reversed it faster than I expected

Best services , they behave with us friendly.

Update 6/6/2026

Telegram wallet is a confirmed scam,

their trick, put your account under review forever, and keep the funds

account review should result in two things right, either success full or failed, i specifically asked them to tell me what will happen to my funds if the review fail, no matter how many times you ask they will never reply.

i asked them to fail the review and then tell me what will happen to my funds, they refuse to answer, since they cant close your account and outright steal your funds.

they use this review process trick to keep the funds indefinitely, its intentionally done scam business model, tell everyone, we should get them shut down, join groups, all sorts of legal trouble coming their way, all victims of telegram wallet stand together....

Original post

My experience with Telegram Wallet has been extremely concerning.

My funds are already settled in my account, but my account has been restricted and I cannot access or withdraw my own money. This is not a normal pending transaction issue. The money is already in my wallet balance, but I am blocked from using it.

Support keeps giving general AML/KYC explanations, but they still have not clearly answered the basic question:

What happens to my settled funds if I cannot provide the exact document they are asking for?

They asked me for a formal worker contract/client agreement. I explained that my income comes from informal freelance work arranged directly with clients, and that I do not have formal written contracts for every job. I cannot provide a document that does not exist.

I offered alternative evidence such as payment records, transaction history, bank/payment statements, and written explanations of the work performed. Instead of clearly explaining what alternatives they will accept, it feels like they are saying my funds will remain frozen until I somehow magically produce documents in the future that do not exist.

In my opinion, that is deeply unfair and extremely worrying. Compliance checks are one thing. Freezing a customer’s settled balance with no clear timeline, no clear offboarding process, and no direct answer about how the funds can be released is something completely different.

Based on my experience, it feels like the practical result is: if a customer cannot provide the exact document they ask for, the account remains frozen and the customer is left unable to access their money. That is why this situation feels unsafe and unacceptable to me.

I have also seen many other public complaints from users describing similar issues with frozen accounts and inaccessible funds. Affected users should document everything, submit formal complaints, seek independent legal advice, and look into whether there are grounds for collective legal action.

Until Telegram Wallet clearly explains what happens to restricted customer balances and provides a fair withdrawal/offboarding process, I strongly warn others to be extremely careful about keeping funds here.

Absolutely unacceptable behavior from Wallet.tg. My account was restricted under clause 5.5, and they have effectively frozen 56.0653 TON (approx. 5,400 UAH) with no way to withdraw.

In their official response (Ticket: 49156E-5ED3W), support explicitly admitted that the funds belong to me and are still on my account, but they 'cannot be withdrawn' due to internal regulations. This is a blatant violation of property rights.

You cannot simply 'freeze' a user's private property indefinitely without legal charges. If you stop providing services, you are OBLIGATED to return the assets. Keeping my money locked while admitting it’s mine is nothing short of theft under the guise of 'compliance'.

I demand a one-time withdrawal window to move my assets to a non-custodial wallet. I will continue to update this review and escalate the matter to consumer protection authorities until my funds are returned.

Avoid this service if you value your money

UPDATE: The company replied with a generic template, avoiding the fact that they are holding my funds. My ticket [49156E-5ED3W] is still ignored. They admit the assets are mine but refuse to let me withdraw. This is not help, this is a formal excuse to keep my property. I demand a withdrawal window immediately!

MAY 7 UPDATE: Still no real response from Wallet. Meanwhile, the value of my 56 TON has grown to 7,000 UAH. You are holding a significant amount of my money hostage while admitting it belongs to me. I will not stop until I get a withdrawal window. Ticket [49156E-5ED3W]

FINAL WARNING (MAY 12): It has been almost a week of total silence since your last template response. My assets (Ticket [49156E-5ED3W]) are still locked without any legal basis. I am now preparing a formal complaint to the relevant financial regulators and consumer protection agencies. You have 24 hours to provide a withdrawal window

I had a very negative experience using this Wallet.

I am an experienced trader and use Interactive Brokers, so I clearly understand how markets and execution should work.

Here is what happened:
• I bought MicroStrategy and placed a stop-loss at $125
• On Sunday (when stock markets are closed), during their technical maintenance, my position was liquidated at $117
• This price did not exist in the real market
• My stop-loss did not work correctly

After maintenance ended, the price returned to around $125, but it was impossible to re-enter the position at the same level.

This alone is already unacceptable.

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But the bigger issue is systematic:
• The price you see is NOT the price you get
• Buy orders are always executed higher
• Sell orders are always executed lower

I observed gaps of:
• up to 3–5% on stocks
• consistent spreads on crypto as well

This is far beyond normal slippage.

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In addition:
• There are hidden fees, including liquidation fees not clearly disclosed
• Leverage costs are extremely high (in my case ~50%+ annualized), while presented as “minor fees”
• Pricing during weekends appears artificial and not linked to real markets

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Overall, this platform shows:
• unreliable execution
• lack of transparency
• misleading pricing

I strongly advise others to be extremely careful.

Based on my experience, this is not a system suitable for serious trading.

Great effort and dedication to solve my problem. Super attentive.

Best review system. Someone try to scam but support helped me a lot.