I just opened a Telegram Wallet but had a problem finding how to make a Bank purchase. The help and guidance given helped me significantly.in the end it was found out that my Country is not support... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid for an order which incidentally timed out on receipt upload and consequently, was cancelled after payment was already completed. Honestly, I could have lost my funds if I had not reported to th... See more
Company replied
I reached out because I needed support with an issue that was affecting my account, and I honestly wasn’t sure how long it would take to get clarity. The team responded in a very reassuring and pr... See more
Company replied
The fantastic support experience! ⭐️ I’ve got a problem at the last step of receiving the crypto - my seller stoped replying and the transfer haven’t been confirmed 😱 so I contact to the support and... See more
Company replied
3.7
Average
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
So satisfied
I love how telegram wallet have improved over just little years and their customer service attendant are the best.
December 18, 2025
Unprompted review
Reply from Walt
Hello,
We’re glad that you’re satisfied with our customer service and shared your feedback with us.
Our Support Team always strives to provide the best possible service, and your kind words mean a lot to us.
unique experience 🔥🔥
December 15, 2025
Unprompted review
Reply from Walt
Hello,
We appreciate your feedback, and we are glad you had a unique experience with our service.
Reply from Walt
Hello,
Thank you for giving us a 5-star rating.
We’re pleased that our service met your expectations.
Reply from Walt
Hello,
Thank you for rating our service!
For quick assistance regarding any issues, please contact our Support Team via Telegram at @wallet_supportbot.
We’ll be happy to help!
Great help by the support team
December 2, 2025
Unprompted review
Reply from Walt
Hello,
We appreciate you leaving us a high score!
We’re glad that our Support Team was able to help. If there’s anything we can do to make your experience even better, just let us know.
When I bought 50 usdt from one celler
When I bought 50 usdt from one celler, after I pay him he can't confirm the payment. Then I appeal to the the wallet support team, they asked me video datas about the payment account and process, after that the team solved my problem with in a short period of time.
December 1, 2025
Unprompted review
Reply from Walt
Hello,
Thank you for sharing your positive experience!
We’re committed to delivering a secure and seamless experience for our users, and your feedback really means a lot to us.
If you ever need assistance, our Support Team is always ready to help.
Excellent Support Team
November 29, 2025
Unprompted review
Reply from Walt
Hello,
We appreciate your feedback! Our team is always here to help.
Reply from Walt
Hello,
Thank you for your kind words, we really appreciate your feedback.
If you have any issues, please reach out to us — our Support Team will be happy to look into the problem and help.
Wallet recovery issue
- I contacted you because a recovery issue with my Ton Wallet.
- It was resolved quickly as expected.
- Of course I'll recommend you to my family and friends.
Thanks for your assistancel
November 24, 2025
Unprompted review
Reply from Walt
Hello,
Thank you for your kind review — we’re glad we could assist you, and truly appreciate your recommendation!
Reply from Walt
Hello,
We’re delighted that you enjoy using our service.
Thank you for leaving us such a great rating!
Reply from Walt
Hello,
We truly appreciate your positive rating, and we’re happy to hear you had a good experience with our service!
diasxx_s2 tudo certo.!
November 19, 2025
Unprompted review
Reply from Walt
Hello,
Thank you so much for leaving us a 5-star rating! We’re glad to hear that your experience was positive.
If you ever have any questions or need assistance, our Support Team will be happy to help at any time!
Best customer support ever
November 19, 2025
Unprompted review
Reply from Walt
Hi,
Thank you for the amazing compliment!
It means a lot to our team to know you consider our support the best. We truly appreciate your feedback.
Our team is always here whenever you need help.
Reply from Walt
Hello,
It's great to know about your positive experience with our service.
We appreciate your review, and our Support Team is always here to help whenever you need assistance.
Reply from Walt
Hello,
We’re grateful for your high rating! It’s pleasing to hear that our Support Team was able to assist you quickly and effectively.
Your kind words motivate us to keep providing helpful and reliable support.
Quick action
Quick action, guide me to the correct
way to find out solution for an
unbelievable case happened in a
Computer system, thank you very much.
November 18, 2025
Unprompted review
Reply from Walt
Hello,
We appreciate that you're sharing your experience. It's great to know that our Support Team guided you quickly and helped you find the solution for your situation.
Your feedback means a lot to us, and we’re committed to keeping your experience positive.
Thank you for your efforts to recover…
Thank you for your efforts to recover my fund in the p2p marketplace—so quickly. I really appreciate it
November 17, 2025
Unprompted review
Reply from Walt
Hello,
Thank you for your kind feedback! We’re glad our Support colleagues could assist you with the P2P Market operation so quickly.
We appreciate that you gave us a high rating, and our team is always ready to help you.
Absolutely terrible experience with “Wallet in Telegram.”
I trusted this custodial crypto wallet with my funds, and they blocked my money without any explanation. I submitted every possible document they asked for — my ID, employment certificate, work contract, proof of income, full correspondence — yet they still refuse to unblock my funds.
Their support is unresponsive, unprofessional, and completely unwilling to help. Instead of solving the issue, they just copy-paste the same generic messages and keep stalling. It feels like they simply don’t care about users at all.
This service is dangerous, unreliable, and lacks transparency. They hold your money hostage and provide zero accountability. I strongly advise anyone thinking about using “Wallet in Telegram” to stay away. There are many better and safer alternatives — don’t risk losing access to your own funds like I did.
1/10 — avoid at all costs.
November 13, 2025
Unprompted review
Reply from Walt
Hello,
We’re sorry to hear about your experience. We understand how important it is for the issue to be resolved both efficiently and accurately.
Please rest assured that our team takes every case seriously and is fully committed to providing professional support. Helping our users and delivering a high-quality service is our top priority, and we are already actively reviewing your situation to find the best solution.
To move forward, we do need your cooperation. Please follow up with us in the chat: https://t.me/wallet_supportbot.
This will help us access your case directly and ensure it is handled by the right specialists.
We are focused on resolving your issue fairly and as quickly as possible.
I was a bit freaked out
I was a bit freaked out , I had lost my staked ethena , and my ton wallet address, so I quickly spoke to support , and I sent screenshots of the situation
, they very quickly responded and clarified what probably had happened , and very helpful and reassured me. It was recovered very quickly for a Sunday morning ! Thank goodness!
November 9, 2025
Unprompted review
Reply from Walt
Hello,
We truly appreciate you leaving us a high rating and sharing your experience with us.
We understand that this situation could be confusing, and we’re glad you reached out to us directly. It’s wonderful to know that our Support Team responded quickly and helped you understand what happened.
Our Support colleagues are always happy to assist whenever you need help — please feel free to get in touch. Our team always does their best to make you feel comfortable and supported.
The funds have been frozen
The funds have been frozen, the investigation has been ongoing for five days, and they haven't given any timeframe. How long will the investigation continue?
I have provided documents confirming the funds are my salary from work.
November 2, 2025
Unprompted review
Reply from Walt
Hello,
We truly apologize for the delay — we understand that you would like this issue to be resolved as quickly as possible.
The time required to investigate the issue depends on its nature and complexity.
You can find more information about the transaction review process in our FAQ section: https://help.wallet.tg/article/238-transaction-review
Our Support specialists informed us that you were provided with a reply regarding your inquiry.
If there are any further questions left, our Team is always ready to respond: https://t.me/wallet_supportbot
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