Walt Reviews 

The response was fast, and they followed up to know whether I needed more help. Really appreciate this.

I had many questions and the help support team responded and it was reassuring to know my concerns were lifted. Amazing job.

TON Wallet is great and also developer friendly.
Highly recommended.
Keep up the excellent work.

I am very happy with you 😊 Your work is simpler and better than other wallets . Thank you 🙏🙏

Last year i've been doing send some crypto from Wallet in telegram, and then im very dizy when i was know if my Transaction is wrong address, then i choose to not thinking about it.
Im curosity about my transaction, then i search, i cant do anything good in html, then i decide to help in customer service. About 3 days of process, my problem is absolutely clear. I receive refund in my wallet, im so glad and grateful.

I had an issue during my P2P trade where the seller didn’t send the USDT at first. However, the support team handled the situation quickly and resolved it in a fair way. I really appreciate their professionalism and efficiency. Everything was sorted out smoothly, and I’m satisfied with the outcome. Five stars from me! ⭐⭐⭐⭐⭐

The Telegram Wallet Support Team (but also the general Telegram Support Team) have been very kind and very swift to answer my questions, help me find the necessary options to contact further and instruct me on my request about uploading a tree gift certificate to the right address :)

They've also taken the time to write a very lovely and heartwarming message and really paid attention to every detail. And that in less than 2 hours total (I must say I was the one who took longer to answer, haha, apologies!)

@the_Teams behind Telegram and Telegram Wallet: Thank you very much! You've been wonderful! I am recommending Telegram to everyone I know since I trust your amazing services!

Even though I don't understand and can't read the language the app requires, I will try to find a way to use it.

They have good support team slow yeah but they are effective they are not bots nor AI which is the best part because I am sick of companies thinking we need bots or AI to solve our problems plus they are friendly even when you ask stupid things:) and in almost 99% you finish the problem in less than one hour really amazing support members hope they get a raise not a replace.

I contacted support about a transaction. The response was good but a little confusing at the beginning. Apart from that the inquiry was resolved within a reasonable time and I thank the Specialist and response team for doing so.

My query of transfer my wallet to different account after telegram freeze my account which have my wallet
After briefly telling them every that happened to my main account and giving the necessary details which they need from my side they resolve my issue under 5 day's it can be fast if i try ontime which i can't do because of my busy schedule

One thing I want to telegram wallet that they should create a seperate web page also so if this kind of issue happened to any user they can access there crypto on web not in telegram Bot because telegram restricted everything after account freeze and it's bad for any organization because user lost trust and assets (money) so they prevent other's and not recommend and it's make company reputation as bad

Its very helpful for soul my issues, only thing that less ome start they are little busy but also respond well.

Order: OB-T1D4M3RYRS (29 Aug 2025)
Offer: Receive fiat within 60 minutes. Buyer’s instructions listed two options — SEPA Instant — name & IBAN or Wise tag & name. I provided my Revolut NL IBAN.

What happened

- The buyer first asked for my IBAN (I provided it).

- Then he sent a screenshot saying (in Russian) “The bank is checking for sanctions; please provide your country-of-passport and date of birth so they send funds to your account.” That raised red flags, so I paused ~1 hour to verify if this is legitimate.

- After that hour he clicked “I paid” and attached the same pre-payout Wise screen asking for my personal data. I immediately opened an appeal.

- He replied along the lines of:
• “Cancel your appeal — I’ll cancel the order.” → then “Can’t do that.”
• “The bank won’t cancel the payment without your data.”
• “We handled such cases with support before; I can show other orders/chats.”
- He provided an old unrelated receipt and a blurry video; links and sources weren’t visible.

- He also shared a Wise shareable link that showed “Your money’s on its way” (amount €470.00 vs order €470.01, no SEPA E2EID/UETR).

- As of 5 September, the Wise link still shows IN_PROGRESS / “Your money’s on its way”. No funds were credited to my NL IBAN.

Why this matters

“Your money’s on its way” in Wise usually means the sender chose a Low-cost route. In short:

1. Sender creates a transfer in Wise.

2. Sender tops up Wise via SEPA to Wise (can take hours/days, especially weekends).

3. When Wise receives the money you see “We received …”.

4. Wise does AML/conversion and queues the payout → status “Your money’s on its way.”

5. Only after Wise sends the payout to my bank (SEPA) the status becomes Paid out / Completed and a SEPA E2EID/UETR appears.

6. My bank credits the incoming payment.

So a pre-payout screen and IN_PROGRESS link do not justify pressing “I paid”, and certainly do not justify asking the recipient’s DOB/passport country in trade chat. Claiming that “the bank won’t cancel without your data” is also illogical: if the transfer is not Paid out yet, the sender cancels it inside Wise without involving the recipient’s personal data.

Support experience

Despite the offer’s 60-minute promise, the order stayed frozen far longer. Most replies were templates such as “we’re checking with the buyer’s bank; please wait”, without a deadline and without requiring verifiable proof of payout (Wise PDF receipt with Completed, Paid-out shareable link, or SEPA E2EID).

What would improve P2P safety

1. Verifiable proof only: Wise PDF (Completed/Paid out), Paid-out shareable link, or SEPA E2EID. Screenshots or “processing/on the way” should not count.

2. Enforce the 60-minute payment window (cancel for non-payment if there’s no payout in time).

3. Don’t allow “I paid” unless there’s an actual payout event.

4. Fast escalation to a supervisor when a buyer stalls or requests personal data in chat.

I can share redacted screenshots: the offer (with Receive fiat within 60 minutes), the buyer’s pre-payout Wise screen asking for my data, the IN_PROGRESS Wise tracker (no E2EID, €470.00), and my Revolut statement (no incoming).

Excellent customer service

Am happy for ur helpfull feedback
I was served very quickly
Actually u helped me understand a little bit of trade i thought it was the other way round i pay kes500 i get kes67......🤔🤔🤔🤔 But now i know thank you

They are very kind even though I am from another country and have different customs, they were kind, attentive gentlemen.

Great service much easier to navigate very pleased

Give 5 star if I don’t know this legit or I have earn but I try

The way try to solve dispute makes me more trustful on this platform
They are exact medicines for cheaters and scammers
Thank you

Amazing work, they took my issue seriously and got it fixed within a reasonable time. Would just like to advice to perform some updates to reassure the person that you are continuing to work on the case.

No matter what, highly recommend their services.