Wamos Air Reviews 205

Bit of a delayed review. I was reminded by the awful experience and had to chuckle because it can only be described as flying on the animal made aircraft in the Madagascar movie. I’m still convinced today the pilots were pedalling bicycle chains to power the propellers.

Landed awful luck as my airline replaced our journeys both ways with Wamos Air.

If you have a death wish or get off on thrills then this is the airline for you!

I was initially not very happy as we have used Etihad quite a few times from London to Manila return. I didn’t see Wamos mentioned until nearer the second leg of the flight and I was a bit concerned. However, yes the A330 plane was not as nice, but leg room was better and the staff were very attentive, pleasent and a laugh! The pilots diverted over south China city lights to avoid the bumps which was good to see… landing good. Food Ok..

Terrible service for passengers with disabilities. Despite having requested assistance in advance, my family and I flew on flight LA 710 from Chile to Colombia and felt as if we were on a bus. The aircraft was hot, and when assistance was requested, no one came or responded.

For them, the meaning of PRM or assistance for passengers with reduced mobility simply does not exist. This was the first time I flew with this airline, and it will definitely be the last. I do not recommend it.

Paid for a business class seat flying Etihad from Dublin to Manila. Small print on ticket, Flight from Abu Dhabi to Manila now being serviced by Wamos Air. Business class was an absolute disgrace, the most uncomfortable flight I have even taken. From the service, comfort, entertainment, seating crew etc. I have absolutely no positive comments about this airline. Food sub standard had a steak sandwich, the meat could have been used to repair an old boot. One flight attendant was trying her best to service the cabin with little or no help from her colleagues. They hid behind the curtains 90% of the flight. Business class seat was like a concrete block. Even with seat full reclined impossible to stretch out. Not a single seat storage pocket to put phone glasses etc so be prepared to have those in your pocket the whole trip. I booked this business class ticket as I recently I had a total hip replacement and thought that having more room to stretch out would help. Got off the plane as stiff as a board. Etihad have now lost my business. Also beware of flights to and from Manila by Air NZ and Philippines Airlines. They use this two bit airline also. What a waste of money.

Terrible experience. Manila to Abu Dhabi leg of our flight was wet leased by Etihad to Wamos Air. Snotty Spanish flight attendants who were barking orders to passengers instead of politely requesting. Just appalling service. No inflight entertainment. Cramped seating with zero leg room. Spanish passenger seated next to me disappeared mid flight & turned out to have been upgraded. Just terrible, terrible discriminating service.
- Filipino Doctor Travelling to London

Staff were rude and unhelpful, asked one flight attendant for coffee and said we should get it from the back, ourselves. Screens not working, very out of date. Was not impressed.

Flew business class from Narita to Auckland; booked with Air New Zealand but got bumped to Wamos. Bottom line is if I wanted to fly a B Grade airline, I would have booked one and probably saved some money. When one pays a premium price for a premium seat, one expects premium service. In flight entertainment consisted of a couple of moves only. No music, no TV shows. No wifi. Minimal engagement from the staff whom barely spoke english. No assistance to lower the seat.
The service was far from what I've experienced when on a proper Air New Zealand flight. Perhaps Economy is ok but they are not up to it with Business. I wouldn't fly on a Wamos flight again, at least not in Business.

We were on Flight NZ903 December 8th from Papeete to Auckland travelling in Premium Economy. (which was operated by Wamos Air)
Firstly, the plane was delayed after all passengers were on board for about 30 minutes at no time did the Captain or Crew make any announcement nor apology for the delay.
On boarding the plane, we went to our seat and were not offered a refresher towel. The entertainment system did not function in my allocated seat, so I moved and had another problem in the next seat. I noticed that other passengers were also having problems with their entertainment systems.
Once in the air the Cabin Crew had the lights set for night and offered no Water nor other Refreshments they disappeared and expected everyone to go to sleep.
The plane internals were old and worn and nowhere near the standard of the Air New Zealand craft.
No way would I travel with this airline again.

Bad food got diarrhoea 12 hours later lasting 24 hours
Uncomfortable seats
Entertainment system mediocre

The staff were extremely lazy and unhelpful. They served the meal, then sat at the rear of the plane. No water was ever brought out. When I asked for water, I was treated appallingly, saying they couldn't fill my small water bottle as they had to save water for other passengers.
The TV screens didn't even have a flight map. Luckily for us, the food was Air NZ or I can't imagine what it would have been like.

I booked BC Etihad from FRA to Manila, and I regret not noticing that the final leg from Abu Dhabi to Manila was operated by Wamos Air on an A330-200. One word: horrible! The plane was old and rusty, with many broken features, tight space, and subpar entertainment. They even ran out of food, and the flight attendants were quite snobbish.

It seemed like there was a VIP passenger on board because they kept serving him meals/drink, while the rest of us had to repeatedly ask for anything. The aircraft had a 2-2-2 configuration, and since I was traveling solo, it was very inconvenient. The passenger at the window had to practically climb over me just to get to the restroom, which was incredibly awkward.

I paid cash for this flight and skipped using points—definitely a lesson learned for future trips.

Extremely Disappointing Experience on Wamos Air (EY83 Abu Dhabi–Rome, 27th Dep 14.00)

I was deeply disappointed with my recent flight operated by Wamos Air from Abu Dhabi to Rome (EY83, 27th). The entire experience fell far below the standard one would expect from an Etihad codeshare flight.

The aircraft felt outdated and uncomfortable — the seats were cramped, the entertainment system barely worked (if at all), and the overall cleanliness was questionable. The service was equally poor: the crew seemed indifferent, with minimal attention to passengers’ needs. Food quality was subpar, and no effort was made to accommodate basic requests.

What made it worse was the lack of transparency. I booked with Etihad expecting their usual quality, but only found out at the gate that Wamos Air would be operating the flight. Had I known in advance, I would have chosen differently.

Overall, this was one of the most unpleasant long-haul experiences I’ve had. Etihad should seriously reconsider its partnership with Wamos Air if it wants to maintain its reputation for quality and comfort.

Cabin crew are not friendly! Skipped a meal for us and didn’t even apologise. Bathroom stinks! It seems like they are not cleaning and maintaining the cleanliness. If I only knew that this is not the real Etihad airlines, I will not book a flight. There’s a very big difference between Wamos and Etihad airlines. Such a poor service with wamos air. Will never book to this airline again.

Scam!! I booked via etihad and etihad airways knows how dirty and ugly wamos services are. The flight attendants are unprofessional and not even an etihad standards. Ugly aircraft and the only way i pray is to arrive in my destination safely because the whole flight was horrible and it was a nightmare. I flew from manila to Madrid via abudhabi and it was wamos took us there. When you book a fligjt make sure avoid booking via codeshare or operator by wamos because youll regret!!

I booked a Latam flight from LAX to SCL, and once I came to the airport, I realized my flight was not in a Latam aircraft but operated by Wamos Air. The experience was a real nightmare. Old plane, bad food, horrible seating experience. It would be okay for a 2 hours bus drive but not an 11+ hours flight. Avoid at any cost.

They nowadays fly for Etihad and I can only think of a single reason why that is : money. Why else would an airliner as Etihad use dinosaur planes, dirty and filthy with non-trained staff, not giving extra's where was paid for , using this carrier. A clear shame and a warning for passengers that want to fly #Etihad, that they might end up in a completely different plane that they expect and have the worst flight of their life. Going to hell and back.

I was extremely worried after Iberia changed my round trip from Madrid to the Dominican Republic and read awful reviews on this site. I have to say that besides the seats being a bit tight and the entertainment options limited, the rest was ok, including both flights being on time, WiFi available, service courteous and amenities such as pillow, blanket and toiletries available on each seat. On top of that I got a 15% discount voucher from Iberia for my next flight!

ABu Dhabi Manila flight Armrest Cover was gone it was only the bare metal where i could place my arm onto it .
Your crew is moving about 6 or 8 guests away from their seats to place them somewhere else in the plane * i understood that you needed 2 persons who sit at the emergency exit) only to see some of your crew members sleeping on the 2 newly free middle seat rows . WTF ? spanish siesta ? didnt get your crew enough sleep ? Anyhow I dont mind usually if the armrest cover was gone or your sleeping crew as long you put the saved cash into the security and maintenance of your old plane !!

I booked a ticket with Etihad to fly from Abu Dhabi to Manila but flight was flown by Wamos air. This was the worst flight of my life! The plane was dirty and old, especially the toilets. The cabin crew was rude, we got 1 meal and 1 small sandwich on a flight of 9 hours and they never came around for drinks. There were very little options on the inflight entertainment, the seat was very uncomfortable for such a long flight! An all around terrible experience and I cannot believe an airline such as Etihad would use a charter airline such as Wamos air.

*** Do not fly TUI while they are using Wamos***

Truly unacceptable experience I endured on my recent return flight with TUI (Flight TOM7353, originally scheduled for 2.05 pm on 17th September 2025).

At 11.45 pm on 16th September, less than 15 hours before departure, I received an email advising that my flight would now be operated by Wamos on behalf of TUI Airways. The email promised that the service would remain the same as with TUI, with TUI cabin crew and the same inflight standards. This assurance was completely untrue.
Delays and Poor Communication:
The original flight was scheduled for 2.05 pm but actually departed at 6.14 pm. The delay was displayed on the airport boards long before TUI acknowledged it. TUI only emailed passengers about the second delay 90 minutes later, offering a €10 food/drink voucher, which was wholly inadequate under the circumstances.
Misrepresentation of Service:
Despite being told TUI cabin crew would be onboard, all staff were Wamos employees. They were rude, unhelpful, and provided no customer care. They never smiled, never apologised, and appeared indifferent throughout the flight.
Lack of Inflight Service:
Contrary to TUI assurances, there was no inflight service. No food, snacks, or alcohol were available. Passengers were given only a half-filled paper cup of water at the start of the flight. For a journey lasting 4 hours 50 minutes (almost 6 hours onboard in total), this is wholly unacceptable. The crew made no further service rounds and were observed sitting at each end of the plane eating and drinking themselves.
Additional Expenses:
Because of the late arrival, I incurred an additional £10.50 in airport parking charges.

I, along with many other passengers, raised this matter directly with the TUI representative in the luggage claim area.

This was without doubt the worst flight and customer service experience I have ever encountered with a holiday company. Last year, I experienced a six-hour delay with Jet2 but was kept fully informed and well cared for throughout. This shows that good service during disruption is possible – but TUI failed on every count during this flight.

Passenger Rights under EC261/2004 and UK261


As TUI will be aware, under EC261/2004 and the retained UK equivalent (UK261), passengers are entitled to:
Compensation for delays of over three hours on flights departing from the EU/UK or operated by an EU/UK carrier, unless the delay is caused by extraordinary circumstances (which clearly does not apply here).
Right to care, including meals, refreshments, and communication during long delays, which was not provided adequately. A single half-cup of water on a nearly five-hour flight is unacceptable and in breach of these obligations.
We also didn’t get the extra leg room we paid for.

Given the delay length, the misleading communication regarding the operator and crew, the complete lack of inflight service, and the additional costs incurred, I have formally requested financial compensation under EC261/2004 / UK261, as well as reimbursement for my out-of-pocket expenses.

***A cynic may say that by advising of a flight time change just before midnight the night before and then there being a further delay at the airport of just under three hours on top of that TUI are playing a game to prevent having to refund passengers***