Wanbexpress Reviews 552

Reply from Wanbexpress

Mar 18, 2025

"We sincerely apologize for the inconvenience caused by the delay in receiving your package (Tracking Number: WNBAA0286421462YQ). We understand how frustrating it must be to see that your package was marked as “delivered” but has not yet arrived.
We know that every package you order is important to you, and we are truly sorry for not meeting your expectations this time. Please rest assured that we have immediately launched an investigation to understand what went wrong and are in close contact with our shipping partners and the seller to resolve this issue as quickly as possible.
Your trust is very important to us, and we will not ignore your concerns. We will keep you updated with any new information and ensure that this matter is handled promptly.
Once again, we sincerely apologize for the inconvenience caused and thank you for your patience and understanding."

Reply from Wanbexpress

Mar 18, 2025

"Thank you for bringing this matter to our attention. We understand the frustration and disappointment you must be feeling after not receiving the products from two different orders, both of which were marked as “delivered.” We sincerely apologize for the inconvenience this has caused you.
We have taken note of your concerns regarding the orders from Glov Beauty and Dooemn. We will immediately investigate the status of these orders and work closely with the relevant sellers and our internal teams to verify the actual delivery status. We will also actively coordinate with the sellers to ensure that your refund requests are processed as soon as possible.
We deeply regret that our responses to your inquiries have not been timely. We will ensure that your concerns are addressed promptly and that we provide you with a better service experience moving forward.
Once again, we sincerely apologize for any inconvenience caused and thank you for your patience and understanding. If you have any other questions or need further assistance, please do not hesitate to reach out to us. We are committed to resolving this issue for you."

Reply from Wanbexpress

Mar 20, 2025

We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand how important it is to receive your package, and we regret that this has not been the case for you.
Regarding your tracking number WNBAA0285968631YQ, we would like to investigate this further. While the status shows "delivered," we understand that you have not received your package. We recommend checking with neighbors or household members to ensure the package was not accepted on your behalf. If the package is still missing, please contact us directly with your order details, and we will work with our logistics partners to resolve this issue as soon as possible.
We value your feedback and are committed to improving our service to prevent such issues in the future. Thank you for bringing this to our attention, and we hope to resolve this matter promptly for you.

Reply from Wanbexpress

Mar 20, 2025

We’re really sorry to hear that you haven’t received your item despite being told it was delivered by the courier. It’s incredibly frustrating when you’re expecting a package and it doesn’t arrive, especially when the order number can’t be found on the courier’s site.
We understand that you’ve already reached out to Amazon, which is definitely the right step to take. They should be able to help you investigate further and provide more information about what might have happened. If there’s anything specific you need from us or if there’s a way we can assist in the meantime, please let us know.
Thank you for bringing this to our attention. We hope Amazon can help resolve this for you soon.

Reply from Wanbexpress

Mar 18, 2025

"We are extremely sorry to hear about the frustration and disappointment you have experienced with your recent order. We understand how upsetting it is to see a package marked as “delivered” when you have not actually received it, especially at an unusual time like late at night.
We have taken note of your shipping number (WNBAA0282717239YQ) and will immediately contact our shipping partners to investigate the status of your package. We will also look into why the delivery status indicated a nighttime delivery, which is not typical.
To help resolve this quickly, please check with your neighbors or family members to see if the package was delivered to them by mistake. Rest assured, we will continue to follow up on this matter and ensure that we provide you with a clear resolution. If necessary, we can also assist with arranging a replacement or a refund.
Once again, we sincerely apologize for the inconvenience caused. Your feedback is very important to us, and we will share your experience with our team to prevent similar issues in the future. If you have any questions or need further assistance, please do not hesitate to reach out. Thank you for your patience and understanding."

Reply from Wanbexpress

Mar 20, 2025

We sincerely apologize for the inconvenience and frustration you've experienced with your delivery. We understand how important it is to receive your package on time, and we regret that this was not the case for you.
Regarding the status showing "delivered" at an unusual time, we agree that deliveries at midnight are highly unusual. We would like to investigate this further to understand what happened. Could you please confirm if you have checked with neighbors or household members in case the package was accepted on your behalf?
In the meantime, we recommend contacting the local carrier directly for more information, as they may have additional details about the delivery attempt. If the package cannot be located, please reach out to us again, and we will assist you in resolving this issue, including exploring options for a replacement or refund.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.

Reply from Wanbexpress

Mar 20, 2025

We are extremely sorry to hear about the distressing situation you have encountered with your package and the subsequent misuse of your contact information. It is completely unacceptable for your personal details to be mishandled in this way, and we understand the concern and frustration this has caused you.
Firstly, we apologize for any inconvenience and worry caused by the publication of your phone number on our website. This was not intentional, and we will take immediate action to remove your contact details from our website to ensure your privacy is protected.
Regarding the package you sent to Bella Barnett at Unit 49&51 Crane Boulevard, Ipswich, we understand that the item was delivered but could not be accepted due to the recipient no longer being at that address. We will work with our team to locate the package and arrange for its return to you as soon as possible. Please rest assured that we take this matter very seriously and will prioritize resolving it promptly.
We also understand that you have involved the police, and we will fully cooperate with any requests they may have to assist in resolving this issue. Your package contains a return address, and we will ensure that it is returned to the correct location as per your instructions.
Again, we sincerely apologize for the inconvenience and any distress caused. We will keep you updated on the progress of the package return and the removal of your contact details from our website. If you have any further concerns or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.

Reply from Wanbexpress

Mar 20, 2025

We are truly sorry to hear about your negative experience with your purchase and the issues you have encountered with the delivery. It is extremely disappointing when a package is marked as delivered but does not arrive, especially after such a long wait.
We understand your frustration and would like to assist you in resolving this issue. Please know that we take your concerns very seriously and will investigate this matter immediately. We will work with our logistics partners to determine what happened to your package and provide you with a clear update as soon as possible.
In the meantime, if you have any additional information or documentation related to your order, please share it with us. This will help us expedite the process and ensure that we can address your concerns effectively.
Thank you for bringing this to our attention. We hope to resolve this matter promptly and ensure that you have a better experience moving forward.

Reply from Wanbexpress

Mar 20, 2025

We are truly sorry to hear about the difficulties you have experienced with our service. It is extremely disappointing when you do not receive the support you need, especially when tracking information is unavailable and communication seems impossible.
We sincerely apologize for the inconvenience and frustration caused by the lack of updates and assistance. Please know that we are here to help and will do our best to resolve this situation for you. We have noted your tracking number (WNBAA0273963153YQ) and will immediately look into the status of your shipment.
In the meantime, if you have any specific questions or need further assistance, please do not hesitate to reach out to us directly. We will keep you updated on the progress and work towards ensuring that your shipment reaches you as soon as possible.
Thank you for bringing this to our attention, and we hope to resolve this promptly for you.

Reply from Wanbexpress

Mar 20, 2025

We are truly sorry to hear about your frustrating experience with the delivery of your remote jockey wheel. It is extremely disappointing to wait so long for an item, especially when the tracking information is inconsistent and communication feels unhelpful.
We understand your frustration and want to help resolve this issue. Please know that we take your concerns seriously and will look into this matter immediately. It seems there may be some confusion or delays in the logistics process, and we will work with our partners to clarify the situation.
In the meantime, if you have any additional information or specific questions, please let us know. We will keep you updated on the progress and do our best to ensure that your order reaches you as soon as possible. Thank you for bringing this to our attention, and we hope to resolve this promptly for you.

Reply from Wanbexpress

Mar 18, 2025

"Dear customer,
We are truly heartbroken to hear about your experience. The feeling of being let down after waiting so long and reaching out multiple times is incredibly frustrating, and we are deeply sorry that you have had to go through this.
We will immediately look into your order and work closely with the seller, Botiany, and our shipping partners to get you a clear answer as soon as possible. If necessary, we will also help you bring this to Facebook’s attention to urge them to better manage sellers on their platform.
Your feelings matter a great deal to us, and we will do everything we can to resolve this issue and try to make things right. Once again, we sincerely apologize for the inconvenience and disappointment you have faced. If you have any questions or need further assistance, please reach out to us anytime.
Best regards,
Wanb Express Customer Service Team"

Reply from Wanbexpress

Mar 20, 2025

We are truly sorry to hear about the frustration you have experienced with the delay in your package and the lack of communication from our side. It is completely unacceptable for your inquiries to go unanswered, and we understand how concerning it must be to not receive updates on your shipment.
We sincerely apologize for the inconvenience caused and want to assure you that we are taking immediate action to address this issue. Your tracking number (#WNBAA0269400169YQ) has been noted, and we will investigate why there has been no movement in the past two weeks. We will also ensure that your emails are promptly responded to and that you receive the necessary assistance in English.
We will update you on the status of your package as soon as we have more information and will work diligently to resolve this delay. If you have any further questions or need additional support, please do not hesitate to reach out to us again.
Thank you for bringing this to our attention, and we hope to resolve this matter for you as quickly as possible.

Reply from Wanbexpress

Mar 20, 2025

We are truly sorry to hear about your experience and the difficulties you encountered with your order. It is very disappointing when products do not meet your expectations, and we understand how frustrating it can be when the return and refund process is not straightforward.
We apologize for the inconvenience and any confusion caused by the automated email service. We will look into this matter immediately to ensure that your concerns are addressed promptly. In the meantime, if you would prefer to speak with a representative directly, please let us know, and we will arrange for someone to contact you as soon as possible.
We take your feedback very seriously and are committed to improving our processes to ensure a better experience for all our customers. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.