Ordered coat from certeira 9 days ago #1400. Have had no communication from courier or from certeira despite having mailed them 3 times. Having now looked at trust pilot score for this courier I am no... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
WNBAA0440070186YQ. I have emailed this company multiple times with no answer. I ordered a package from Aliexpress. I was getting consistent updates up until 10 days ago when the tracking stopped updat... See more
Company replied
Wouldn't choose to select 1 star except a zero star option is not available. I received a delivery this evening of an order placed on Amazon UK. It was a 12" x 12" piece of acrylic used for photogr... See more
Company replied
SCAM SCAM SCAM! I ordered weeks ago and the package still hasn’t left the facility. No tracking updates or communication. I ordered some pieces through Amazon and paid for express delivery. Be careful... See more
Company replied
Company details
Written by the company
Freight forwarding company specialising in imported goods to be sold online, working with many of the largest online marketplaces and providing fast and efficient transport for goods around the world. UK operations based in our new warehouse in Ipswich, Suffolk.
Contact info
Units 49-51 Cranes Business Centre, IP3 9SQ, Ipswich, United Kingdom
- 01473928094
- wanbexpress.com
1.2
Bad
552 reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m still waiting for my package.
I’m still waiting for my package and it has over 15 days. It’s arrived in California then departed and now it’s been 4 days in flight after leaving California.
September 11, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter. Thank you for bringing this issue to our attention. We will prevent such incidents from occurring in the future.
They don’t deliver parcels
This company could improve by delivering parcels . The seller assured me that my parcel was delivered on 3rd Sept it’s now the 25th and still no parcel how do I get compensated as I’ve paid for the goods and have nothing to show for it. I am getting nowhere with the seller so will have to suffer the loss.
September 3, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter and determine what we can do to resolve it. Thank you for bringing this issue to our attention. We will do our best to assist you in this matter and prevent such incidents from occurring in the future.
So angry
So angry. Says my parcel was delivered to back porch.. I don't have a back porch. I have tried to get my money back from company as it was not a cheap item. They are blaming Wanb Express, There was not proof of delivery, no signature, no photo, nothing. I can't even contact Wanb Express either!! absolutely disgusting couriers. Tracking number is WNBAA0380081710YQ
September 3, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter and determine what we can do to resolve it. Thank you for bringing this issue to our attention. We will do our best to assist you in this matter and prevent such incidents from occurring in the future.
Had 5+ packages missing
Had 5+ packages missing. All said “help for pickup” the. “Delivered” the next day. Not receiving a single one of them.
August 24, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter and determine what we can do to resolve it. Thank you for bringing this issue to our attention. We will do our best to assist you in this matter and prevent such incidents from occurring in the future.
Wrong address
WNBAA0379969395YQ claiming that my address was not found since its funny ive been using my address for years this is a joke
September 10, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused. Upon checking your tracking number, our system indicates that we have not received your parcel, though the tracking information shows it has been returned. In this instance, we advise you to contact the seller, who will liaise with us accordingly.
Parcel from Amazon was found half way…
Parcel from Amazon was found half way down the street on the payment, by a kind neighbour. It had been raining and the parcel was soaked . Fortunately the item was undamaged
September 7, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter. Thank you for bringing this issue to our attention. We will prevent such incidents from occurring in the future.
2 of my packages are apparently…
2 of my packages are apparently ‘delivered with signature’ to my ghost probably because I didn’t receive anything.
My last parcel got ‘delivered’ on Sunday which is impossible because deliveries don’t take place on Sunday in Germany. Why would you lie about deliveries?
My last package has tracking number WNBAA0380355269YQ
September 8, 2025
Unprompted review
Reply from Wanbexpress
Hello. Thank you for bringing this issue to our attention. We sincerely apologize for your experience. We have checked your tracking number in our system and found that your parcel has been successfully delivered on 6th September. It would be helpful to contact your local carrier if you still haven't received the parcel. The contact details can be found below:
Tracking number of last-mile delivery:
Tel:+49 (040) 593 551 111
Never received my package
Never received my package, obviously it’s been delivered to the wrong address. Very unprofessional driver. Really not happy about losing my parcel as it is really important stuff
September 2, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter and determine what we can do to resolve it. Thank you for bringing this issue to our attention. We will do our best to assist you in this matter and prevent such incidents from occurring in the future.
They are supposed to deliver by 21st August then it was changed to 26th August still no package terrible service don't know why people use this form of delivery disgusting service
They are supposed to deliver
August 26, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter and determine what we can do to resolve it. Thank you for bringing this issue to our attention. We will do our best to assist you in this matter and prevent such incidents from occurring in the future.
Packige 25 days in transit no update
My package already 25 days in Transit. LR532219785NL No update! Wanb express doesnt reply on Emails or phone calls! Awful experience!
August 25, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
Thank you for bringing this issue to our attention. We sincerely apologize for your experience. We have checked your tracking number through our system, but no relevant information was found. In this case, we recommend that you confirm with the seller. If you have any further questions, please feel free to contact us.
If I could give negative 100 stars
If I could give negative 100 stars, I would. One day my package said held for pickup and provided no contact information for said pick up or customer service. Then, the next day it says it was delivered, and it was not delivered. Why do they lie??! Does anyone ever get their packages with this courier?? Deserves all the negative reviews, in my opinion.
August 21, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can look into the matter and determine what we can do to resolve it. Thank you for bringing this issue to our attention. We will do our best to assist you in this matter and prevent such incidents from occurring in the future.
I paid extra to get this item quicker…
I paid extra to get this item quicker BUT still no package. I think they make you pay more for quicker delivery but have no intention of actually doing so!!
My tracking no; WNBAA0378394677YQ
Miss k geotgr
101 granville road
NR310BY chip co
August 19, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
Thank you for bringing this issue to our attention. We sincerely apologize for your experience. We have checked your tracking number through our system and confirmed that your parcel arrived at our warehouse on 21 August and finished customs clearance yesterday. Please be patient.
Was supposed to arrive today but it’s…
Was supposed to arrive today but it’s not here and it says “Was expected Thursday” but today is Thursday. It says it was out for delivery yesterday but I still havnt gotten it. I checked my tracking info and it hasn’t moved from the same place in a few days. Am I ever going to get this package?? Tracking number is WNBAA0375431804YQ
August 21, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
Thank you for bringing this issue to our attention. We sincerely apologize for your experience. We have checked your tracking number through our system, but it only shows that the data has been received, which means that we have not yet received the parcel. In this case, we recommend that you confirm with the seller. If you have any further questions, please do not hesitate to contact us.
Hi said I had my delivery at 03.25am…
Hi said I had my delivery at 03.25am 16/08/25 I have had no delivery especially that time of the morning my tracking number is WNBAA0375848845YQ disappointing there is no way of contacting anyone in the UK about who delivered my item
August 20, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
Thank you for bringing this issue to our attention. We sincerely apologize for your experience. We have checked your tracking number through our system, but it only shows that the data has been received, which means that we have not yet received the parcel. In this case, we recommend that you confirm with the seller. If you have any further questions, please do not hesitate to contact us.
My order WNBAA0373694534YQ has been…
My order WNBAA0373694534YQ has been waiting to be picked up by the carrier for almost 20 days. Can yall just pick it up and send it already its been taking forever.
August 19, 2025
Unprompted review
Reply from Wanbexpress
Hi there,
Thank you for bringing this issue to our attention. We sincerely apologise for your experience. We have checked your tracking number through our system but have not received any notification of pickup. In this case, we recommend that you confirm with the seller.
My delivery went to another address
My delivery went to another address - again. The item shows 'Delivered' yet not to my address. Someone in my road passed the item to me.
How can I stop this happening in the future? Address is correct yet the driver does not deliver to the correct address.
UPDATE: Tracking details: 'Delivery By Wanbang Express Tracking ID: WNBAA0375858449YQ'
August 16, 2025
Unprompted review
Reply from Wanbexpress
Hi there. We sincerely apologize for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will do everything we can to prevent such incidents from occurring in the future.
WANBEXPRESS lied about delivery
Tracking says that the package was delivered on 5th August, but it was not. Tracking number IT526305581GB. What are you going to do about it, WANBEXPRESS?
Update; Since I posted this review WANBEXPRESS has posted a reply, see below. They have told me to phone an Italian postal service. I do not live in Italy, I live in GB. (the clue is in the tracking number !). This is a scam company
August 5, 2025
Unprompted review
Reply from Wanbexpress
Hi there. Thank you for bringing this issue to our attention and we sincerely apologize for your experience. We have checked your tracking number through our system and confirmed that your parcel was successfully delivered on August 5. If you still have not received your parcel, we recommend that you contact your local courier company. Their contact information is as follows:
Poste Italiane Tel:803.160 or 800.316.181
Still not delivered
Tracking said that the package had been delivered but it wasn't. Still waiting
July 26, 2025
Unprompted review
Reply from Wanbexpress
Hi there. Thank you for bringing this to our attention. We sincerely apologize for your experience. We take such matters very seriously and will investigate this issue immediately to determine what went wrong. It will be helpful if you can provide us your tracking number.
Delivered and nowhere to be found
After 3 days of Amazon saying "arriving today" I knew today, Friday, should be the actual day. I refreshed the tracking info on Amazon and on a tracking website all day. At 4pm it said it was delivered at 8:59am (or even 4:59am on a different site) But it's literally nowhere to be found!! Not even when my spouse left this morning at 9:30. No photo of it delivered. WNBAA0369909252YQ are you able to find out who was the actual delivery company that "delivered" the item? thanks.
July 25, 2025
Unprompted review
Reply from Wanbexpress
Hi there. Thank you for bringing this issue to our attention. We sincerely apologize for your experience. We checked your tracking number through our system, in this case, we recommend you to contact your seller. We will follow up with your seller.
Reply from Wanbexpress
Thank you very much for your positive feedback! Your satisfaction is our top priority and we will always strive to maintain this level of quality. Thank you for choosing our service and we hope to serve you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.