Ordered coat from certeira 9 days ago #1400. Have had no communication from courier or from certeira despite having mailed them 3 times. Having now looked at trust pilot score for this courier I am no... See more
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Review summary
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Based on these reviews
WNBAA0440070186YQ. I have emailed this company multiple times with no answer. I ordered a package from Aliexpress. I was getting consistent updates up until 10 days ago when the tracking stopped updat... See more
Company replied
Wouldn't choose to select 1 star except a zero star option is not available. I received a delivery this evening of an order placed on Amazon UK. It was a 12" x 12" piece of acrylic used for photogr... See more
Company replied
SCAM SCAM SCAM! I ordered weeks ago and the package still hasn’t left the facility. No tracking updates or communication. I ordered some pieces through Amazon and paid for express delivery. Be careful... See more
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Company details
Written by the company
Freight forwarding company specialising in imported goods to be sold online, working with many of the largest online marketplaces and providing fast and efficient transport for goods around the world. UK operations based in our new warehouse in Ipswich, Suffolk.
Contact info
Units 49-51 Cranes Business Centre, IP3 9SQ, Ipswich, United Kingdom
- 01473928094
- wanbexpress.com
1.2
Bad
552 reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Tracking said item was delivered
Tracking said item was delivered. I was home all day of the alleged delivery. Doorbell never run. No package on doorstep nor on those of the neighbours either side of us. No way of contacting them to determine who allegedly delivered the package. Smells of a scam.
March 6, 2025
Unprompted review
Reply from Wanbexpress
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you have experienced with your delivery. We take such matters very seriously and will investigate this issue immediately to determine what went wrong.
To assist us in resolving this matter, could you please provide us with your tracking number and any additional details about the delivery? We will also contact the carrier to clarify the situation and ensure that your package is located or a replacement is arranged.
We appreciate your patience and understanding as we work to resolve this issue. Please feel free to reach out to us directly if you have any further concerns.
False delivery confirmation
This company marked an item bought on eBay as delivered but it has not been delivered. No proof of delivery, not even confirmation of the delivery address. No way of contacting them to investigate or complain. eBay won't allow a negative response against this supplier because they are taking this companies word against mine, which means that this could have happened multiple times without customers being made aware. It was suspicious because the Chinese supplier put the order through as 5 separate orders, knowing that eBay only refunds 1 order for cases raised for none delivery.
Edit - response to Wanb Express - the order number is WNBAA0338284472YQ.
It is marked as delivered on the link eBay provided (tracking.wanbexpress.com)
But as in transit on what appears to be the UK version, which has the same tracking history (ordertracker.com)
Is there an email address that I can send the details to?
February 17, 2025
Unprompted review
Reply from Wanbexpress
Dear Customer,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you have experienced with your delivery. We take such matters very seriously and will investigate this issue immediately to determine what went wrong.
To assist us in resolving this matter, could you please provide us with your tracking number and any additional details about the order? We will contact the carrier to clarify the situation and ensure that your package is located or a replacement is arranged. Additionally, we will review our processes to prevent such issues from occurring in the future.
We appreciate your patience and understanding as we work to resolve this issue. Please feel free to reach out to us directly if you have any further concerns.
Best regards,
No customer support
My tracking 4C002087548US shows “Package failed to be delivered. Customer is not reachable”. I cannot seem to contact this company at all for support. I’ve never had any issues with other companies at all delivering my packages. Terrible company. Should be banned from operating in the USA.
February 27, 2025
Unprompted review
More BS than results
My item was supposedly shipped from the US to my address in the US. It is now Feb. 21st and the item was picked up on Jan 30th. It has been in "ready to hand over to distributor" for almost a week. I think this company and the company I bought the shoes from are a scam.
February 21, 2025
Unprompted review
Claims to have delivered package at…
Claims to have delivered package at 7am. Nobody came to the door. Waited 6 weeks and still no item. Dodgy tracking site. Would not recommend.
January 9, 2025
Unprompted review
Item from China according to tracking…
Item from China according to tracking arrived in UK and was out for delivery. It was allegedly delivered at 05.22 a.m. !REALLY!. It would not fit through a letterbox so when proof of delivery was requested there was no response. There was no ticket to say it had been left in a safe place and of course, at that time of day , we were at home. Do NOT buy from a company that uses this courier
February 14, 2025
Unprompted review
Reply from Wanbexpress
"I'm truly sorry to hear about the frustrating experience you've had with your delivery. It's completely understandable that you're upset, especially when a package is marked as delivered but there's no evidence of it being received.
We take your concerns very seriously and apologize for any inconvenience caused. It sounds like there may have been a miscommunication or an issue with the courier's handling of your package. We will investigate this matter further with our courier partner to understand what went wrong and to prevent similar situations in the future.
If you could provide us with your order number or tracking details, we would be happy to look into this further and provide you with an update. Your feedback is incredibly important to us, and we are committed to improving our service based on your experiences.
Thank you for bringing this to our attention, and we sincerely hope we can resolve this issue for you promptly."
Walmart order states 3 day delivery but…
Walmart order states 3 day delivery but has been stuck in transit for 7 days now:
Package status: In transit (7 Days)
Country: United States -> United States
2025-02-07 15:46 United States, Parcel is ready for hand over to distributor
2025-02-06 06:57 United States, Parcel departure in Sorting Centre.
2025-02-06 05:31 JAMAICA NY 11434, Shipping Label Created, USPS Awaiting Item
2025-02-06 05:19 United States, Parcel received at Sorting Centre.
2025-02-05 15:53 United States, Parcel picked up
2025-02-05 09:53 Parcel Data Received
Avoid any company using this shipping.
February 12, 2025
Unprompted review
Reply from Wanbexpress
"We sincerely apologize for the delay in your Walmart order. We understand how frustrating it is when a package is expected to arrive in 3 days but remains in transit for 7 days. We take full responsibility for this inconvenience and are actively working with our logistics partner to understand the cause of the delay and to prevent similar issues in the future. Your satisfaction is our top priority.
Please provide your order number and tracking details so we can investigate this further and provide you with a detailed update. We are committed to resolving this promptly and ensuring a better experience for you moving forward. Thank you for your understanding and patience."
Ive just had a parcel ship…
Ive just had a parcel ship internationally sent from jovs using Wanb express from china to the United Kingdom with royal mail as last mile courier. I was really worried after reading reveiws but decided there was no point unless something went wrong Obviously I can only comment on my experience. My tracking updated every other day and I was able to follow it at each step and once it arrived in the united Kingdom at the airport it cleared customs in one day and about 6 hours later it was passed to royal mail in which I received it today. I received my royal mail tracking number in the tracking on wanb express. For me it's was a really positive experience and went smoothly from start to finish so I'm relieved and over the moon! Because of all the bad reveiws I wondered if when people do receive a parcel if they leave a reveiw and since reading the reveiws and the worry I felt after I thought id leave a reveiw of my experience so 10 out of 10 for me
February 3, 2025
Unprompted review
Reply from Wanbexpress
Thank you so much for sharing your positive experience with us! We're thrilled to hear that your parcel arrived safely and smoothly, despite the concerns you had after reading other reviews. Your feedback is incredibly valuable to us, and we're glad to know that your tracking updates were consistent and that the customs clearance and final delivery with Royal Mail went without a hitch. Your 10 out of 10 rating means a lot to us, and we'll continue to strive to ensure that all our customers have a similarly positive experience. Thank you again for choosing us and for taking the time to leave such a wonderful review!
Walmart product stuck in LA 2 weeks
Walmart product stuck in LA 2 weeks. this was a US to US shipment..the total ship time should have under a week
February 2, 2025
Unprompted review
Reply from Wanbexpress
"We sincerely apologize for the delay in the delivery of your Walmart product. We understand how frustrating it must be to wait so long for a package that should have arrived much sooner, especially for a US-to-US shipment. We are deeply sorry for the inconvenience and disappointment this has caused you.
We have taken immediate action to address this issue. Our team is in contact with the transportation partners to understand why the package has been stuck in LA for two weeks. We are committed to resolving this as quickly as possible and ensuring that your package reaches you without further delay.
To better assist you, we kindly ask for your order number or tracking number so we can provide you with the most accurate updates on the status of your package. Your feedback is very important to us, and we will share your experience with our team to prevent similar issues in the future.
Thank you once again for your patience and understanding. If you have any questions or need further assistance, please do not hesitate to reach out to us. We will work diligently to resolve this promptly and ensure a better experience for you moving forward."
My package was supposed to be here two…
My package was supposed to be here two weeks ago ordered on December 29. It’s now 21 January and all the website says is #DATA was received no tracking information since then horrible how can you say seven day delivery when it’s already been over that and said it was delayed and should be delivered today and it’s still not here Total BS company. Hey Customer Service, yeah right
December 29, 2024
Unprompted review
Reply from Wanbexpress
"We are truly sorry for the significant delay in your package, which was ordered on December 29 and was expected to arrive much sooner. We understand how frustrating it is to wait so long, especially when there has been no tracking information provided since the data was received. This is not the experience we want our customers to have, and we sincerely apologize for the inconvenience and disappointment caused.
We are actively working with our logistics partner to understand the cause of this delay and to resolve it as quickly as possible. Your experience is important to us, and we are committed to making things right. Please send us your order number and any tracking details you have, and we will personally look into this matter and provide you with an update as soon as we have more information.
We appreciate your feedback and understand how disappointing this situation must be. We are dedicated to improving our service and ensuring a better experience for you in the future. Thank you for bringing this to our attention, and we will do everything we can to resolve this promptly."
Probably the worst logistics company…
Probably the worst logistics company I've ever dealt with, tracking doesn't change for days and when it does the information seems to be incorrect, bought a product online was meant to be 2 day shipping, 14 days later and it still says the package is in China despite suggesting Evri now had it. I'm not holding my breath to actually get what I've ordered, as a result the retailer I bought from has now issued a full refund. Avoid this company if you can
January 2, 2025
Unprompted review
Reply from Wanbexpress
"We are truly sorry to hear about the frustrating experience you’ve had with your order. We understand how disappointing it is when tracking information is delayed or inaccurate, especially when you’re expecting a package within a specific timeframe. The situation you’ve described is not the standard we aim to provide, and we sincerely apologize for the inconvenience caused.
We are actively working with our logistics partner to understand the cause of this delay and to resolve it as quickly as possible. Your feedback is extremely important to us, and we will share it with our team to improve our tracking accuracy and communication. Please let us know your order number and tracking details, and we will personally look into this matter and provide you with an update as soon as we have more information.
We appreciate your patience and understanding, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to resolve this promptly for you."
Scam
When once it failed delivering a package, sent it back without communicating with the receipt or offering other options for delivery. There's no service, it's scam. For my third order, I receive nothing!!!
January 11, 2025
Unprompted review
Reply from Wanbexpress
"We are extremely sorry to hear about your experience with your delivery. It is never our intention to leave our customers unsatisfied, and we sincerely apologize for the failure in communication and handling of your package. We understand how frustrating it must be to not receive your order, especially after multiple attempts.
We take your feedback very seriously and are committed to addressing this issue. We are currently reviewing our procedures to ensure that our customers are always kept informed and provided with options in case of delivery issues. This is not the standard of service we aim to provide, and we will work diligently to prevent such incidents in the future.
For your specific case, we would like to investigate further and resolve this promptly. Could you please provide us with your order number or tracking details? We will personally look into this matter and ensure that it is handled appropriately. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you moving forward."
I ordered 8 ceramic flower pots from…
I ordered 8 ceramic flower pots from EBAY and they shipped thru WANB I got an email stating it was delivered to my mail box (which is a SLOT) so NOT THERE. Never got them at all and they told me to check with my post office who says they NEVER had them at all is still under WANB shipping number and that they say its a scam, have had quite A LOT OVER Christmas
DO NOT ORDER FROM EBAY AND FOR SURE DO NOT LET ANYONE SHIP THRU THIS WANB EXPRESS
IM GOING AFTER THEM THRU MY CREDIT CARD AND BANK
January 5, 2025
Unprompted review
Reply from Wanbexpress
"We are deeply sorry to hear about the troubling experience you’ve had with your order. It’s extremely disappointing when a package is reported as delivered but never arrives. We take your concerns very seriously and sincerely apologize for the inconvenience and distress caused.
We understand that the situation has been escalated to a scam allegation, and we are committed to investigating this thoroughly. Please provide us with your order number and tracking details so we can look into this matter urgently. We will work closely with our logistics partners and eBay to get to the bottom of this and assist you in resolving the issue.
We also urge you to report this to the relevant authorities and your bank or credit card provider to ensure your protection and to take appropriate actions against any fraudulent activities.
Thank you for bringing this to our attention. We will do everything we can to support you in this matter and to prevent such incidents in the future."
Very very poor service
If I could give it zero I would. Never received my parcel. Hasn't updated since 19 December. Emailed 3 times no reply. Would not have used if I had known it was coming from China. William Brown Liverpool which I stupidly thought was UK based are useless, won't give me refund until I send parcel back. How can I when I've never received it.
December 19, 2024
Unprompted review
Reply from Wanbexpress
"We are truly sorry to hear about the poor experience you’ve had with your delivery. We understand how frustrating it must be to not receive your parcel and to receive no updates since December 19th. We also regret that your emails have gone unanswered, which is not the standard of service we aim to provide.
We take full responsibility for ensuring your order reaches you, and we are actively working to resolve this issue. We will immediately look into your case and ensure that you receive a prompt response. Please provide us with your order number and tracking details so we can investigate further and assist you with the refund process.
We sincerely apologize for the inconvenience caused and for any confusion regarding the origin of the shipment. Your satisfaction is our priority, and we will do everything we can to resolve this promptly. Thank you for bringing this to our attention."
Ik order on gardenfeel.nl and nothing…
Ik order on gardenfeel.nl and nothing deliver and on thé site from it it says deliverd and send mail but no response even call has nu use
December 28, 2024
Unprompted review
Reply from Wanbexpress
"We are truly sorry to hear about the difficulties you have experienced with your order from Gardenfeel.nl. It is extremely frustrating when you do not receive your package despite being notified that it has been delivered. We understand how disappointing this situation must be for you.
We take your concerns very seriously and will immediately look into this matter. It seems there may have been a miscommunication or an issue with the tracking updates. We will contact the relevant parties to get more information about your order and ensure that this issue is resolved as quickly as possible.
In the meantime, if you could provide us with your order number or tracking details, it would help us expedite the process. We will keep you updated on the progress and work towards a resolution that satisfies you.
Thank you for bringing this to our attention. We are committed to resolving this promptly and ensuring a better experience for you in the future."
Totally rubbish avoid at all costs over…
Totally rubbish avoid at all costs over 3 weeks for delivery said it was attempted which it was
Tracking says delivery has been made then changes to ready to collect the company is over 60 miles away and is listed as a removal company. PayPal has ruled in their favour as they supplied a tracking number out of pocket and no item avoid avoid avoid
November 29, 2024
Unprompted review
Reply from Wanbexpress
"We are truly sorry to hear about the frustrating experience you’ve had with your delivery. It’s completely unacceptable for a delivery to take over three weeks, especially when the tracking information is inconsistent and misleading. We understand how distressing it is to be told that delivery was attempted when it clearly was not, and to find out that the tracking details point to a company that is both far away and unrelated to the service you expected.
We take full responsibility for ensuring that your order reaches you promptly and accurately, and we have failed in this instance. We are actively investigating this matter with our logistics partners to understand what went wrong and to prevent such issues in the future. Your feedback is incredibly important to us, and we are committed to improving our processes based on your experience.
We are also very sorry to hear about the outcome with PayPal. We understand how frustrating it can be when the resolution does not seem fair, especially when you have not received the item you paid for. We will do our best to assist you in any way we can, whether that’s providing further information to support your case or working with the relevant parties to find a resolution.
Please let us know your order number and tracking details, and we will personally look into this and provide you with an update as soon as possible. We sincerely hope we can resolve this to your satisfaction and regain your trust.
Thank you for bringing this to our attention. We apologize once again for the inconvenience and disappointment caused."
I ordered a Christmas gift from Wowcher…
I ordered a Christmas gift from Wowcher who said delivery date 14.12.24 but the delivery company (WanB) said delivered on or before 19.12.24 and on the tracking info they gave me it must just keep going round the world cos I still have not received it, I will never use this company again wish I had known about all the bad reviews before ordering and I had never heard of the delivery company before. I have complained to both Wan B and Wowcher but just keep being told by Wan B to keep tracking it and I have not heard from Wowcher so my advice is do not use either that are not worth the trouble
December 28, 2024
Unprompted review
Reply from Wanbexpress
"I'm so sorry to hear about the trouble you've had with your Christmas gift. I can only imagine how disappointing it must be to wait for something so special, only to find it hasn't arrived as promised. Christmas is a time for joy, and I'm really sorry that your experience has been so frustrating.
I want to assure you that we're taking this very seriously. I'll personally look into the issue with your order and the tracking details you mentioned. It sounds like things have gone terribly wrong, and I'm determined to get to the bottom of it and find a solution for you.
I understand how upset you must feel about the lack of communication from both WANB and Wowcher. I'll make sure to keep you in the loop every step of the way and not let you down like they have. Your order number and tracking details would be really helpful right now, so I can start working on this for you.
Again, I'm truly sorry for the inconvenience and the stress this has caused you. I'll do everything I can to make this right and get your gift to you as soon as possible. Thank you for reaching out, and please know that I'm here to help."
Ordered a stray kids hoodie off of…
Ordered a stray kids hoodie off of Amazon and wenbang Express what's the delivery company I don't know what they handed over here in the US UPS FedEx United States Postal Service I don't know what they handed it off to it's been out for delivery for 3 days says to delivery attempts now it's out for delivery again this is Saturday December 28th 2024 it was supposed to be delivered on the 26th and the 27th those are the days that it said was out for no delivery truck has showed up at my apartment complex I haven't got any of my package tried to call this phone number for wenbang Express all their phone numbers are dead no such phone number you go to the website there is no Live customer service chat there is an email address but they don't answer emails I'm at a loss to what to do cuz what if my hoodie don't show up again today I don't get it we even waited outside in front of our apartment complex for 3 hours the last 2 days waiting for this delivery company and nobody showed up my landlord said there is nobody that came in with packages for us is this company noted for this? This the tracking number for my package WNBAZ0000117583AZ
December 26, 2024
Unprompted review
Item 'signed for' but never received it
Hoping to potentially get a response as some people have on here but not holding out hope since those all seem to be from 2023.
Ordered through an ebay seller who used wanb express, tracking number WNBAA0328971783YQ. Item was listed as delivered and signed for but I never received the item.
December 24, 2024
Unprompted review
Reply from Wanbexpress
"We are truly sorry to hear that you never received your item despite it being marked as delivered and signed for. This must be incredibly frustrating, and we understand your concerns. We apologize for any inconvenience caused.
We take this matter very seriously and will investigate it immediately. It’s important to us that you receive the item you paid for, and we will work with our logistics partners to understand what happened. Please rest assured that we will do everything we can to resolve this for you.
In the meantime, please let us know your order number and any additional details you can provide. This will help us expedite the investigation and find a solution as quickly as possible. We will keep you updated on the progress and work towards a satisfactory resolution.
Thank you for bringing this to our attention. We appreciate your patience and will do our best to assist you."
This is probably the worst Chinese…
This is probably the worst Chinese courier on the planet.
Ordered a Christmas present from magic styler (found out they are an USA based Co.) who are using this crap company Wanabexpress.
Had I known that, wouldn't have placed my order.
Ordered 02 Dec paid for special delivery *shipping in 1 to 2 business days)
Received order today 20 Dec 2024 in UK via EVRI.
I see that lots of people don't actual receive their goods even though Wanbexpress say they have been delivered.
If you DON'T get your delivery, call your credit card company and ask for a Charge Back. (Orders under £100 are not covered by UK Credit Agreement law)
If enough people complain then the company you are buying from could lose their right to take Credit Card Payments.
December 20, 2024
Unprompted review
Reply from Wanbexpress
"We are truly sorry to hear about your experience with your delivery. It is never our intention to cause such frustration, especially with an important order like a Christmas present. We understand how disappointing it must be to wait so long for your package, and we sincerely apologize for the delay.
We take full responsibility for ensuring your order reaches you promptly and safely. It seems there was a significant issue with the handling of your package by our carrier partner. We are currently investigating this matter thoroughly to understand what went wrong and to prevent similar incidents in the future.
We appreciate your feedback and understand the importance of timely deliveries. If you have any further details or your order number, please let us know, and we will personally look into this matter to see what can be done to resolve it. Your satisfaction is very important to us, and we are committed to improving our service.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you."
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