If I could give o stars I would
If I could give o stars I would. I bought a fountain from manomano M240672652976. It cost 1558.90€. Showed as delivered 28 March but only got it today. Sent email to manomano which got directed to Wanda Collection who were the supplier. They have been dealing with the delivery since. One driver arrived today and dropped it outside my house on a pallet. I cannot move it. It was not advertised as being heavy, in fact, there was no mention of weight. I expected it to be unpacked and installed. Contacted Wanda customer service. What a waste of time. Such poor service. Their replies “ Hello
our delivery services include a deposit on the property limit.This means that the driver will leave your fountain at the entrance of your house.” After I replied to say they had not advised of this when I ordered I got the following response “ Good afternoon,
We are sorry for the inconvenience.
I take note of your comment to improve our product sheets.
We have not received any message from you about product information where we could have been more available to you: We are sorry for that because the satisfaction of our customers is the priority.
The product has been delivered compliant and as part of a withdrawal, the return costs are the sole responsibility of customer.
Try to see if people around you can help.
Best Regards
customer service”
Reply from Wanda Collection
Good morning,
Thank you for sharing your experience with us.
We always take opinions, even negative for the continuous improvement of our services.
As we have written to you, our standard delivery services are limited to property: This implies that the driver will leave your order at the entrance of your house. It may be that the driver agrees to help you but know that it is absolutely not guaranteed since it is not in their contract.
If you wish to return the product as you have written to us, we have sent you our return conditions.
We indicate that the fountain is made from a mixture of resin, fiberglass, cement and hardener to make the object as robust as possible.
Your fountain is 120 cm long and 210 cm high as indicated in the product description.
We remain open and available to find a solution with you.
Regards
Customer Service