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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the travel bags and pillows, for their excellent quality and practical design. Many find the bags incredibly useful for travel, appreciating their capacity, comfort, and security features that deter pickpockets. The pillows are frequently highlighted for providing comfortable rest during long flights. However, some customers reported issues with product durability, specifically a fabric separation from a zipper. A few others expressed concerns about a changed buckle design on the strap, feeling it compromised the bag's safety. There were also instances where customers received products with packaging issues, such as extra tape and labels.

What people talk about most

Product

Reviewers express high satisfaction with the product. Many customers praise the bags for being... See more

Quality

Clients share positive opinions on quality, praising the well-constructed, water-resistant, and... See more

User experience

Customers had positive experiences with user experience. Many appreciate the versatility of being able to... See more

Order

Users describe positive interactions with their orders. Many customers express satisfaction with ordering... See more

Based on these reviews

Rated 4 out of 5 stars

I love the travel bag. It keeps everything close and it has been greatly appreciated when I gave it for gifts. The fabric on mine has separated from the zipper on the middle zip pocket which it irrit... See more

Rated 4 out of 5 stars

my bag was never delivered. i contacted customer service and was told to contact the shipper. the picture the shipper submitted was not my house!! Wander made it right! They are sending me a replace... See more

Rated 4 out of 5 stars

Good cross over travel size bag. It holds alot of stuff and can hide under my jacket.

Rated 4 out of 5 stars

Love this purse! Only one I have used for nearly 2 years but the bottom strap buckle has been changed from the first order that I got. This buckle allows the strap to come off the bag. I don’t feel... See more


Company details

  1. Medical Supply Store

Written by the company

Wander+ is a thriving brand, with a loyal following of travelers who swear by my innovative travel pillow. And while I may have started the company as a solution to my own travel woes, I'm thrilled to know that my product has made the journeys of countless others a little bit more comfortable. - Pieter


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

94 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I fell for a scam with...

I fell for a scam with Wander Plus and regretted it until I bought from the official FlyHugz site. The FlyHugz pillow is the best I’ve ever tried, and I sleep like a baby on every flight now!

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

Wander+ Travel Bag tore within 4 weeks

I bought Wander+ Travel Bag for a trip to Europe and it tore on the inseam within 4 weeks. I submitted pictures to show how much it tore (inside "satin" material). Unable to get a replacement or refund, which is really unfortunate because I love the design.

September 18, 2024
Unprompted review
Rated 3 out of 5 stars

Disappointed with poor quality

Agree with other reviews stating poor quality. The adjustable strap does not stay put. Also the strap is already fraying at top, after just a few uses.
I wanted to love this bag, but am disappointed.

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS PRODUCT

AVOID THIS PRODUCT. ORDER SOMETHING ELSE. Delivery company used by Wander+ is unreliable, and their customer service is horrible. Long wait times for phone calls, directions given to customer service do not get to drivers. After my package was lost due to delivery company, Wander+ customer service made me jump through hoops to get refund.

July 8, 2024
Unprompted review
Rated 2 out of 5 stars

Poor quality overall

I did enjoy using the bag while traveling and I loved the compartments BUT the strap started fraying away from the body and so I won’t be able to use it again.

August 9, 2024
Unprompted review
Rated 4 out of 5 stars

Functional with One Flaw

I really like the functionality of the Wander+ Anti-Theft Bag, but the adjustable strap continues to re-adjust itself. I can't rate it a 5 because of this issue. The multiple pockets allow me to store everything I need while traveling and touring. I like the hidden zippers.

July 17, 2024
Unprompted review
Rated 3 out of 5 stars

Adjustable strap does not hold position

The bag's "adjustable strap" is constantly adjusting itself and does not stay where you want it. There is obviously a defect in either the strap fabric (too slippery for the adjusting buckle to grip) or the actual adjusting metal buckle slider thing (quite flimsy). Rather disappointing for the price. The bag itself is nice, but if you put anything in it this will cause the adjustable strap to lengthen to the max.

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Delivery completely unreliable

No idea if their products are any good.
They work with a completely unreliable delivery company. After my package was lost, the company sent me a replacement, which was again not delivered. Their delivery company has 91% one star reviews on Trustpilot and cannot be reached in any way.

July 25, 2024
Unprompted review
Rated 1 out of 5 stars

This bag fell apart in a month

This bag fell apart in a month! The small zipper compartment fabric started fraying and is too small for my phone, and the strap doesn't stay in place when you adjust.

I asked for a refund and return receipt and they said that its not returnable because I didn't buy it from them, but from a 3rd party. Strange that they have their ads on FaceBook and when you select it it takes you to a 3rd party???

Beware, be very aware that they are not backing up their product. Also don't buy it because it is an inferior product.

Oh, in addition, they sent me an email from support @wandrplus.com and when I replied to it was received an email that it was "undeliverable" and the same thing happened when I replied to their email to rate their service twice! I don't know what kind of an operatioin this is but I don't trust it. I am out $25 and I know that doesn't seem like a lot of money but to me it is.

April 25, 2024
Unprompted review

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