I ordered a bag 22nd may and immediately it arrived I knew it was not for me. Tried to get an address to return it to for 6 weeks - no luck. Finally asked Barclaycard to help. I then got a response an... See more
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See what reviewers are saying
I had an issue with returning a Debenhams partnera item. The link provided in the email sent me to Evri, however Evri did not have the partnera retailer listed, so I couldn't actin my return. Contacte... See more
One star is being generous… Do not purchase from them. I am still awaiting a refund despite chasing. Lack of customer service staff and have had to resort to messaging through Instagram but then ofte... See more
Ordered a set for a wedding which looked beautiful online but was, sadly, very different in reality. The blazer was oversized to a comedic degree and the jumpsuit featured very structured, stiff legs... See more
Company replied
2.3
Poor
2K reviews
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Thanks so much Rheda for sorting my…
Thanks so much Rheda for sorting my enquiries out today much appreciated.
October 13, 2023
Unprompted review
Reply from Warehouse Fashion
Hello Philomena,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Rheda, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Victoria was very helpfull
October 12, 2023
Unprompted review
Reply from Warehouse Fashion
Good afternoon,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear that Victoria was helpful when you reached out to us for assistance, I will be sure to pass your kind feedback over to her too.
Have a great weekend and take care,
Fiona
Great customer service from Kenneth
Great customer service from Kenneth. Dealt with the issue really quickly & positively. Thanks Kenneth!!
October 11, 2023
Unprompted review
Reply from Warehouse Fashion
Good afternoon Lucy,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear of the efficient and positive service you received from Kenneth when you contacted our team for assistance, I will be sure to pass your kind feedback over to him too.
Take care,
Fiona
Quick resolution to return
Quick resolution to return, provided me with several options - Mary Rose was very helpful.
October 11, 2023
Unprompted review
Reply from Warehouse Fashion
Good afternoon Catrina,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear of the quick and efficient resolution to your issue, I will be sure to pass your kind feedback over to Mary Rose too.
Have a great weekened and take care,
Fiona
No refund no way of contacting Warehouse
I’ve returned my order almost two weeks ago and had absolutely no correspondence from warehouse.
I’ve tried emailing but it bounces back as blocked. I’ve tried messaging but even after 5 days there’s no answer.
There’s no phone number.
My parcel has been received as I’ve tracked it.
I have the app but nothing shows on my account as being returned.
No chat option which is weird.
My refund is over £140.00
Absolutely shocking service from what I thought to be a trusted brand.
Will avoid at all costs in the future.
Warehouse if you respond please provide an email address where I can easily contact you so I can get this resolved.
September 29, 2023
Unprompted review
Reply from Warehouse Fashion
Hello Nicola,
thanks for taking the time to leave this review, I'm sorry to hear you're yet to receive your refund for your return and you're struggling to get in touch with us.
Rest assured, I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
Amazing customer service on faulty…
Amazing customer service on faulty item. Paula was super helpful, will shop again
October 9, 2023
Unprompted review
Reply from Warehouse Fashion
Good morning,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding Paula's service.
I'm pleased they were able to assist with your faulty item and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J
Excellent customer today from Marriah …
Excellent customer today from Marriah regarding a refund
Very efficient, helpful and resolved quickly
Thank you!!
October 7, 2023
Unprompted review
Reply from Warehouse Fashion
Hi Steph,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your refund from Marriah.
We hope to see you shopping with us again soon!
Take care,
Amelia
Great customer service received from Lenny
Lenny sorted my issue out in no time at all. Very pleased with the customer service I received from Lenny. Best customer service I’ve received for a long time. Cheers Lenny!
October 7, 2023
Unprompted review
Reply from Warehouse Fashion
Hi Natalie,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed from Lenny!
We hope to see you shopping with us again soon!
Take care,
Amelia
customer service makes a mockery of me and refuses to help with my return issue
First I haven't received any updates about my order, if it was dispatched and when will be delivered. When parcel finally came it turned out that item was way too big despite I ordered my regular small size. I wanted to proceed with the return, and it requires to fill some online form in order to generate the label. However, the system doesn't recognize my order number. It keeps showing my order doesn't exist. I sent a few emails over this whole week, and then finally after 4 days I received a reply. However, this person from customer service kept asking me over and over the same question. In a few emails asked me about my order details, so I provided all the details for her a few times in each of the emails. Their system sill doesn't recognize my order number so I can't proceed with the return, but this person from their company just makes a mockery of me by still refusing to fix the issue or provide me with the return label. She only keep asking same questions she has got answer to. In the last email she just replied with the formal statement that I have these many days to return and need to complete the online form, but she suppose to help me to fix my issue. I still can't log in the return and generate the shipping label. Name of this person from customer service is Theresa H.
October 6, 2023
Unprompted review
Reply from Warehouse Fashion
Update: Thank you for sending this over. I wasn't able to locate an order on our system matching the information you have provided which is very unusual. So I can get this sorted for you, I've gone ahead and have emailed you directly about this. Rest assured, we will get this sorted for you and will not refuse any return to be made due to this issue. Our returns policy is 28 days and we do fully expect to get this resolved well within this timeframe for you.
Thanks - Dean
------------
Hi Diana
I'm really sorry to hear you are having some trouble logging your return. I'd love to look into this further for you but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.
Thank you
-Stacy
Easy fault fix!!!
Using the messaging feature, shaban processed my refund very fast and easily! Thanks for your help!
October 5, 2023
Unprompted review
Reply from Warehouse Fashion
Good morning Charlotte,
Thank you for taking the time to leave your review, we do appreciate your feeback and custom.
It's great to hear of the quick and efficient service you receiveed from Shaban with your refund query. I will be sure to pass your kind feedback over to them too.
Take care,
Fiona
Refund not received
I had not received a refund although I knew Warehouse had received my return a while ago. On questioning this with Customer Service I received a very quick response from Julie in Customer Care who sent apologies and arranged immediate refund to my account. Very pleased with this response and action. Thank you Julie.
October 4, 2023
Unprompted review
Reply from Warehouse Fashion
Hello Gd,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Julie, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Paula assisted with my enquiry in swift…
Paula assisted with my enquiry in swift and diligent manner. Best level of customer service I have received in a long time!
October 3, 2023
Unprompted review
Reply from Warehouse Fashion
Hello Carolyn,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Paula, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Faulty item
I recently had an issue with an item. Lorraine responded quickly and was able to resolve the issue promptly. She’s a credit to warehouse 😊
October 2, 2023
Unprompted review
Reply from Warehouse Fashion
Good morning Karina,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding Lorraine's service.
I'm pleased they were able to assist with the issue with your item and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J
Theresa S dealt with a refund request…
Theresa S dealt with a refund request so efficiently after the colour in my new dress ran. Hassle free and a refund in my bank account within days
September 30, 2023
Unprompted review
Reply from Warehouse Fashion
Hello there, thank you for taking the time to leave a review today regarding your recent experience with our brand.
I'm so glad to hear Theresa was able to provide 5 star customer service for you today in regards to your query and we can't wait to see you shopping with us again!
Kind regards and have a great rest of your day - Millie
Good customer service via facebook
Giving it a 4/5 as initially the refunded me the wrong amount and it was missing £44, so please check your refunds.
However I sent a message via facebook and Erick resolved my issue within 20minutes, and I received the full refund.
Also generally warehouse quality is not as good as it used to be.
October 1, 2023
Unprompted review
Reply from Warehouse Fashion
Hello PK, thank you for taking the time to leave a review today regarding your recent experience with our brand.
I'm so glad to hear Erick was able to provide 4 star customer service for you today in regards to your incorrect refund query and we can't wait to see you shopping with us again!
Kind regards and have a great rest of your day - Millie
Great customer service via iPhone…
Great customer service via iPhone messenger and prompt resolutions.
Thank you Rose B! 🙏🏽
September 29, 2023
Unprompted review
Reply from Warehouse Fashion
Hello Genevieve, thank you for taking the time to leave a review today regarding your recent experience with our brand.
I'm so glad to hear Rose was able to provide 5 star customer service for you today in regards to your query and we can't wait to see you shopping with us again!
Kind regards and have a great rest of your day - Millie
Cassandra was more than helpful with my…
Cassandra was more than helpful with my return.
Top notch service!!!
September 29, 2023
Unprompted review
Reply from Warehouse Fashion
Hello Vanessa, thank you for taking the time to leave a review today regarding your recent experience with our brand.
I'm so glad to hear Cassandra was able to provide 5 star customer service for you today in regards to your query and we can't wait to see you shopping with us again!
Kind regards and have a great rest of your day - Millie
Very quick response time
Messaged the customer service team to get an update on my returns refund, Skye replied instantly and was very helpful.
September 23, 2023
Unprompted review
Reply from Warehouse Fashion
Hello IR,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Skye, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Reply from Warehouse Fashion
Hello Konstantina,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Ansa, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Excellent customer service
Excellent customer service. I used messenger to ask about a problem with a dress I’d bought. I sent the message later on in the evening and expected a reply the day after. I got an immediate replies from Diane to resolve my problem. Then when I messaged again in the morning Beth replied within minutes. My problem was sorted v quickly.
September 21, 2023
Unprompted review
Reply from Warehouse Fashion
Good morning,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your dress so quickly from Diane and Beth.
We hope to see you shopping with us again soon!
Take care,
Amelia
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