I ordered a bag 22nd may and immediately it arrived I knew it was not for me. Tried to get an address to return it to for 6 weeks - no luck. Finally asked Barclaycard to help. I then got a response an... See more
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See what reviewers are saying
I had an issue with returning a Debenhams partnera item. The link provided in the email sent me to Evri, however Evri did not have the partnera retailer listed, so I couldn't actin my return. Contacte... See more
One star is being generous… Do not purchase from them. I am still awaiting a refund despite chasing. Lack of customer service staff and have had to resort to messaging through Instagram but then ofte... See more
Ordered a set for a wedding which looked beautiful online but was, sadly, very different in reality. The blazer was oversized to a comedic degree and the jumpsuit featured very structured, stiff legs... See more
Company replied
2.4
Poor
2K reviews
No recent history of asking for reviews
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Excellent communication and customer service
Excellent customer service -many thanks to Diana and Ivy for their friendly & prompt resolution of a faulty item - will happily continue as a Warehouse customer. Susan
June 17, 2024
Unprompted review
Reply from Warehouse Fashion
Hello Susan
Thank you for taking the time to leave us your review. I am so pleased to hear Diana and Ivy resolved your faulty item quickly and provided a positive experience with us.
We hope to see you shopping with us again soon,
Thank you
Aimee
Excellent service from Dolores
Excellent service from Dolores. Thank you
June 13, 2024
Unprompted review
Reply from Warehouse Fashion
Good afternoon Lindsay,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear of the quick and efficient service you received from our team when you reached out to us for assistance, I will be sure to pass your kind feedback over to them too.
Take care,
Fiona
❗️Terrible returns process - more hassle than it’s worth ❗️
❗️Terrible returns process❗️
I used to shop at Warehouse fairly regularly, really liked their clothes, however since being taken over by the company who owns Debenhams etc they have gone to pot. The returns process is terrible, long and drawn out unnecessarily with absolutely no communication. I’ve had to contact them to find out if they received my return, again to find out when the return would be processed and again because it hasn’t been processed by the date they said it would. Don’t believe the information on the website which says “we’ll keep you in the loop…” 😂
Who has time for all of this extra admin chasing companies for refunds ⁉️ I’ll stick to my usual (ASOS, John Lewis etc) in future who don’t mess about like this with refunds.
‼️ AVOID ‼️
June 14, 2024
Unprompted review
Reply from Warehouse Fashion
Hi Kate
Thank you for this review, I'm sorry to hear you feel this way about our returns.
Due to the volume of returns received, we ask to allow 15 days from the date of posting for any return to reach us and be refunded. An email will only be sent once the return has been processed by the returns team, and details the refund issued. If you haven't received a refund after this time, if you let us know we will get this sorted for you.
This information is available on our returns information page at all times and this can be found here:
https://www.warehousefashion.com/pages/informational/returns
Have a great day - Dean
I ordered 2 dresses at the beginning of…
I ordered 2 dresses at the beginning of May 2024 and returned them on the same day they were received. Warehouse confirmed they have received the dresses back on then10 May 2024 and stated that a refund was processed on 22 May 2024. I have messaged them this morning as no refund has been credited to my account, and they have responded back with that the matter will be referred to the finance department and provided me with yet another date of 10 June.
Shocking service, I will never use them again.. I have also asked them to provide with details of their complaints department and I have had no response.
All I want is my refund credited to my account.
Bhav Mistry
May 10, 2024
Unprompted review
Reply from Warehouse Fashion
Hello Bhav,
Thank you for taking the time to leave us your review. I am sorry to hear you have not yet received your refund.
I am pleased to hear our Customer Service team have raised the refund over to our Finance Team as this will ensure your refund is with you as soon as possible.
We will always provide a review date that is likely to be longer than the amount of time it takes for our team to resolve the issue, this allows for busy periods where requests do take a little longer.
Our finance team will reach out to you directly on your email once the refund has been resolved and issued so do keep an eye out for this.
With regards to our complains process, all complaints are to reported to Customer Service and our Customer Service team are fully trained to respond and deal with these to full resolution.
Thank you
Aimee
Was struggling to return an item but…
Was struggling to return an item but Maria S was super helpful via the text message system and got everything resolved. Thank you for your prompt and detailed response!
May 27, 2024
Unprompted review
Reply from Warehouse Fashion
Hello Gemma, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help our brand/service going forward into the future.
I'm so glad to hear our Maria was able to provide super helpful service when you reached out to her and ensure your query was resolved to a 5 star level! Amazing!
We can't wait to see you shopping with us again soon!
Have a great rest of your week and take care! - Millie
Great customer service
The text message system of getting in touch with customer service was very prompt and efficient, no waiting for hours listening to music! El and Cherry were very helpful when it came to returning items. I’ve given 4 stars instead of 5 because of having to go to customer service in the first place, it should have been quick and easy to return but I had been locked out of my account.
May 16, 2024
Unprompted review
Reply from Warehouse Fashion
Hi Rebecca, thanks for you feedback regarding your experience with our customer service team. We're so happy to hear that El and Cherry stepped in and was able to fix the issue for you so well. Thank you for the four stars and I hope we see you again soon, take care for now. - Jack
Rey B was really helpful and resolved…
Rey B was really helpful and resolved my issue very quickly.
May 16, 2024
Unprompted review
Reply from Warehouse Fashion
Good morning Imogen,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding Rey's customer service.
I'm pleased they were able to assist with your query and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J
Don’t waste your time, or your money!
I will never purchase (or attempt to anyway) another item from Warehouse.
Ordered a dress for a wedding, well over a week ago. Chose 5-7 day shipping option and waited patiently for my purchase to arrive.
Never saw a dispatch email coming through, so dropped them a message a week later to query. Was told they could see this would be getting dispatched shortly and to keep an eye out for my email, but if nothing came through to message again a couple days later as this would be the 7 days up.
After chasing again today, I have been told today that my order has been cancelled by the warehouse team a day ago as they couldn’t fulfil my order and my refund has already been issued. I received no notification of this, no email, nothing. Disappointed!
To add insult to injury, they have offered free next day delivery on my next order… assuming that one won’t be fulfilled either.
May 15, 2024
Unprompted review
Reply from Warehouse Fashion
Hello Claire,
Thanks for reaching out and leaving this review, I am sorry to hear your parcel has cancelled, this can happen for a number of reasons such as the item being out of stock and also with issues with the order not pulling through to the warehouse.
If you have any further questions in regards to this or ordering again, please don't hesitate to reach back out to our customer service team, we'll be more than happy to help.
Thanks
Samantha
Very please with everything .I had to…
Very please with everything .I had to do a return as one of the dresses was too small and was easy to do and I had a quick reply back. Thanks and look forward for more shopping. Ansa was very helpful to send me a response back,
May 1, 2024
Unprompted review
Reply from Warehouse Fashion
Hey Adriana, thank you for taking time to leave a five star review and sharing feedback on Ansa 's amazing service! We're so happy that our team were able to fix the issue for you. Thanks for shopping with us and I hope we see you again soon, take care for now. - Jack
My customer service agent Richard made…
My customer service agent Richard made sure my concerns were addressed and dealt with appropriately 😍😍
April 18, 2024
Unprompted review
Reply from Warehouse Fashion
Hey Cassandra, thank you for taking time to leave a five star review and sharing feedback on Richard's amazing service! We're so happy that our team were able to fix the issue for you. Thanks for shopping with us and I hope we see you again soon, take care for now. - Jack
Not impressed!
Ordered two items from Warehouse = not good
No email to confirm order?
Items arrived separately from different suppliers not Warehouse?
1 item arrived without paperwork & online returns portal does not accept order number? So how am I suppose to return the item?
No reply to emails?
April 12, 2024
Unprompted review
Reply from Warehouse Fashion
Hello Jo,
Thank you for taking the time to leave us your review, I am sorry to hear you have not been able to log your return with us.
I would love to help here, so I have sent you a message here on TrustPilot so you can provide your order number.
Thank you
Aimee
Save yourself from this trash website
Save yourself from this trash website. I was dumb enough to order something else with store credit after I purchased the first (bad quality) thing and returned it. Surprise! No returns if you shop with store credit, even if it’s partial store credit plus more of your money. Customer service went dark. Avoid like the plague.
April 8, 2024
Unprompted review
Reply from Warehouse Fashion
UPDATE; Thank you for further details.
Your email address is not linked to any orders in our system. For further help, please reach out to our customer service team here - https://www.warehousefashion.com/pages/informational/contact-us
Please provide your order number (beginning with WUK or DUX followed by 9 digits) the email address linked to the order and your full address.
Thank you and take care.
-Stacy
--------------------------------------------------------------------------
Hello Megan,
Thank you for taking the time to leave us your review. I am sorry to hear you have not received your full refund.
I would love to help here, so I have sent you a message here on TrustPilot so you can provide your order number.
Thank you
Aimee
Avoid! Shocking returns process.
I had an extremely frustrating experience with the returns process. Firstly, I was sent the wrong item.
Then the lack of personalisation and efficiency put a damper on what should be a straightforward transaction. Being charged to return the wrong item adds insult to injury, especially when there's no one available to address the issue directly.
It's disappointing that the item I ordered didn't arrive in time for such an important occasion. And that I wasted hours in communication, time in finding an inpost locker and money lost to return.
Hopefully, Warehouse can improve its processes to ensure smoother experiences for its customers in the future. I won’t be one of them.
April 11, 2024
Unprompted review
Reply from Warehouse Fashion
Hello HS,
Thank you for taking the time to leave us your review. I am sorry to hear you had a frsutrating experience with your recent return.
We do offer our customers various options for returning including diffferent couriers that may work best for you. We do also have the option to cancel and reset a return, so if you do log your return for In Post for example and wish to change this to an alternative courier, we can assist in doing this.
Your feedback is much appreciated and rest assured we remain fully committed to providing the best possible service and quality for our customers.
Thank you
Aimee
Prompt customer service with no fuss
Prompt customer service with no fuss - brilliant 🙌🏻Liselle was fantastic & should be given a huge bonus 😊
April 2, 2024
Unprompted review
Reply from Warehouse Fashion
Hello Claire, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service and we love hearing about all the positive experiences our customers have had!
It's great that Liselle was prompt and fantastic when assisting with your query! We can't wait to see you shopping with us again soon!
Kind regards and have a great rest of your week! - Millie
Helpful and fast customer service!
I recently purchased a dress online and when it arrived it was the wrong size, a mix up in labelling and the tag. I contacted customer service and Renzo helped me quickly, getting me a free return label and sending a new one out quickly! Amazing support and much appreciated!
March 17, 2024
Unprompted review
Reply from Warehouse Fashion
Hello Michelle,
Thanks for reaching out and leaving this review, it's great to hear about the service provided by Renzo who helped with the item that you received that arrived in the wrong size.
I'll be sure to pass this feedback on.
Thanks
Samantha
Excellent customer service
When I placed my order I accidentally used an incorrect character in my email address which meant I had to way to track my order. I contacted customer services on the warehouse website, which was so easy to use and also a very quick and smooth process. I spoke to someone called Darius and Mei who were both very helpful and helped to completely resolve my concerns.
March 9, 2024
Unprompted review
Reply from Warehouse Fashion
Good morning Benny,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding Darius & Mei's customer service.
I'm pleased they were able to assist with your order query and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J
Quick delivery and great customer…
Quick delivery and great customer service from Liselle A!
March 11, 2024
Unprompted review
Reply from Warehouse Fashion
Good morning Suzie,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding our delivery & Liselle's service.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J
Avoid this company
Hi, i returned the item and the company did not refund me. They asked me to wait over 2 months. Everytime I contacted the customer service team, they gave me a deadline to wait. I passed their deadlines 3 times and have not got the money back until now. Please avoid this company.
January 10, 2024
Unprompted review
Reply from Warehouse Fashion
UPDATE: Thank you for sending this over. I'm sorry this has taken as long as it has to be resolved but I can confirm our Finance Team have manually issued this refund for you on the 1st March and this will show on your account by the 8th March at the latest if not already. rest assured, this is not a regular occurrence with our orders.
Thanks - Dean
----------
Hello Lynne
I'm sorry to hear your refund is yet to come through for you.
I'd love to look into this further, but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your account.
Thank you.
-Stacy
Awfully slow with returns and now you…
Awfully slow with returns and now you have to pay for them, shows the low level of respect and confidence of this brand in their customers, wont shop there again!
February 22, 2024
Unprompted review
Reply from Warehouse Fashion
Hi there.
I'm sorry to hear you are not happy with our return timeframe.
We do ask to allow up to 15 days from your posting date for your return to reach us and a refund to be issued. If after this time you have not had notification of your return being received, please reach out to our customer services and we can take a closer look for you.
We have made the decision to charge a small return fee due to the rising cost of shipping. This has meant that we will be applying a charge of £1.99 for returns.
We want to continue to offer great products at affordable prices to you, and do this in a more sustainable way. There will be no upfront cost to you, you can still return your items as normal, and the fee will be deducted from your refund when it’s issued.
For regular customers we do offer an Unlimited service, where for a one off fee, customers receive a whole year of free deliveries. free returns as well as exclusive offers and promotions.
https://www.warehousefashion.com/pages/informational/unlimited-delivery
Thank you and take care.
-Stacy
Still waiting on a refund over a month later. Terrible.
Returned an order from Warehouse and heard nothing for weeks. Contacted their customer service team who confirmed they had received the return and would make sure to now process the refund within a week.
I waited the week and no refund, contacted them again for them to say the refund hadn’t gone though, and it would be a further 8 working days to hear something further. It’s now been over a month since my return and nothing.
I’ve also not been able to log onto the app/my account, and was told I needed to create an Boohoo to fix the problem. Absolutely terrible customer service. Have regularly brought from warehouse previously and never had this experience before.
February 23, 2024
Unprompted review
Reply from Warehouse Fashion
Hello there, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.
I am sorry to hear this is not yet back with you Dee, please do be assured you have our full attention into this. Please can you respond to the Trustpilot request sent so we can locate the order and look into this for you.
Kind regards -Millie
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