I ordered a bag 22nd may and immediately it arrived I knew it was not for me. Tried to get an address to return it to for 6 weeks - no luck. Finally asked Barclaycard to help. I then got a response an... See more
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See what reviewers are saying
I had an issue with returning a Debenhams partnera item. The link provided in the email sent me to Evri, however Evri did not have the partnera retailer listed, so I couldn't actin my return. Contacte... See more
One star is being generous… Do not purchase from them. I am still awaiting a refund despite chasing. Lack of customer service staff and have had to resort to messaging through Instagram but then ofte... See more
Ordered a set for a wedding which looked beautiful online but was, sadly, very different in reality. The blazer was oversized to a comedic degree and the jumpsuit featured very structured, stiff legs... See more
Company replied
2.3
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very efficient and helpful,
Very efficient and helpful,
Replied in a short time,
Her advice was useful,
And friendly customer service,
Thank you Dorothy A.
December 20, 2023
Unprompted review
Superb
Every single encounter I've had with Warehouse is so helpful and efficient - they respond promptly to emails and provide excellent customer service. The best I've experienced in all my years of shopping online, a shout out to Carl!
December 19, 2023
Unprompted review
Amazing fast resolution of my refund…
Amazing fast resolution of my refund issue by Mary Jane. Delighted, thanks again!
December 18, 2023
Unprompted review
Great customer service experience…
Great customer service experience contacted them through Apple messages about some issues with my returns not being refunded properly. Sahel got back to me within 15 minutes and sorted my problem out immediately - fantastic customer service which more retailers were like this!
December 15, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unhelpful
My ‘next day’ order went completely missing for ten days and turned up way later than I needed it. I then still had to pay extra for the return! Customer service awful.
December 2, 2023
Unprompted review
Reply from Warehouse Fashion
Hello Laura, thank you for taking the time to leave a review regarding your recent experience with our brand. We really appreciate you taking the time to help us assist in improving our service/brand in the future.
I'm sorry to hear your order did not arrive for 10 days however I would love to look into this further for you. Please can you respond to the Trustpilot request so we can get this return charge also looked into for you.
Many thanks and take care -Millie
Issue rectified swiftly
The button on the coat came off. I received a quick response from Leah to rectify the situation and she will be sending another coat.Feel very relieved everything sorted out quickly.Will definitely recommend this Co.
December 9, 2023
Unprompted review
I had an issue with a return
I had an issue with a return not being processed so I sent a txt and got a reply within seconds to say I was in a queue then I got response from agent Mary Grace saying she had found my return and had refunded back to account and would reflect on my Klarna account by next day
Amazing service Mary Grace x
December 10, 2023
Unprompted review
Excellent and speedy customer service…
Excellent and speedy customer service from Christian A to resolve a missing refund. All sorted in a matter of minutes! Thank you
December 10, 2023
Unprompted review
Great response from Charise
Great response from Charise! Very fast response… fresh!
December 9, 2023
Unprompted review
Maria G sent a speedy reply and…
Maria G sent a speedy reply and actioned my concerns super quickly.
Great customer service.
December 4, 2023
Unprompted review
Super helpful customer service from…
Super helpful customer service from Yvonee
December 3, 2023
Unprompted review
Reply from Warehouse Fashion
Hello LD, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!
I'm so glad to hear Yvonne provided helpful, 4 star customer service for you today. We can't wait to see you shopping with us again soon!
Kind regards and have a great rest of your day -Millie
Fantastic customer service
Fantastic customer service, item was faulty and they refunded immediately and told me to donate to charity rather than go to landfill which I really thought was brilliant to consider sustainably. Nico was a very friendly advisor and I will most certainly shop again
December 2, 2023
Unprompted review
Reply from Warehouse Fashion
Hello Kate, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!
I'm so glad to hear Nico was able to resolve your defective item query for you. We can't wait to see you shopping with us again soon!
Kind regards and have a great rest of your day -Millie
Help with return
I was unable to process a return using the order number so contacted the help chat and Liselle A was fantastic, she took my details and sent me a QR code by text so I was able to return the items and
December 2, 2023
Unprompted review
Reply from Warehouse Fashion
Hello Lucy, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!
I'm so glad to hear Liselle was able to resolve your return query with their fantastic customer service. We can't wait to see you shopping with us again soon!
Kind regards and have a great rest of your day -Millie
Zyrexon was great when solving my issue…
Zyrexon was great when solving my issue with a faulty order!
December 1, 2023
Unprompted review
Reply from Warehouse Fashion
Hello Egle, thank you for taking the time to leave a review today regarding your recent experience with our brand. We appreciate all feedback to help better our brand/service in the future so your kind words are much appreciated by us all!
I'm so glad to hear Zyrexon was able to resolve your defective item query quickly for you. We can't wait to see you shopping with us again soon!
Kind regards and have a great rest of your day -Millie
Returned an item as it didn't fit and…
Returned an item as it didn't fit and the courier lost it.
I emailed about the situation and warehouse processed a refund straight away, no dramas at all. No waiting around for the claim to be made against courier. Micheal handled my query quickly and politely, processing the refund immediately. Thank you Micheal ⭐
November 29, 2023
Unprompted review
Reply from Warehouse Fashion
Hi Charlie
Thanks for taking the time to leave a review for us and I'm sorry to hear about the returns issue. It's so nice to hear that Micheal was able to resolve this so well, they'll be happy to see your kind feedback! Have a great day - Dean
Perfect customer service
Carl and Bryan you rock! Thank you for the fabulous customer service and smoothly progressing my refund when I got in touch to enquire if my return had been received despite not showing as such in the tracking link.
November 29, 2023
Unprompted review
Reply from Warehouse Fashion
Hi May
Thanks for taking the time to leave a review for us and I'm sorry to hear about the returns issue. It's so nice to hear that Carl and Bryan were able to resolve this so well, they'll be happy to see your kind feedback! Have a great day - Dean
💕SUPERB CUSTOMER CARE 💕
Miguel from customer services was a total legend and solved my problem quickly & efficiently. I’m giving you ⭐️⭐️⭐️⭐️⭐️ for your commitment to customer care! A rare thing these days! I’ll be back 💕 x
November 24, 2023
Unprompted review
Reply from Warehouse Fashion
Good morning Kerry,
This is really great to hear and we appreciate you taking the time to leave Miguel a review regarding their service.
I’m really pleased all has been resolved with your query and I'll be sure to pass this review over on your behalf.
Thank you for your lovely feedback and I hope you have a wonderful day, take care! - Jade J
Had a faulty item and my query was…
Had a faulty item and my query was resolved very quickly.
Very happy
November 23, 2023
Unprompted review
Reply from Warehouse Fashion
Hi Roena,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your faulty item.
We hope to see you shopping with us again soon!
Take care,
Amelia
Really responsive and helpful.
November 23, 2023
Unprompted review
Reply from Warehouse Fashion
Hi Emma,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the help you needed!
We hope to see you shopping with us again soon!
Take care,
Amelia
I had an issue with a return recently…
I had an issue with a return recently and Juniena was really quick to respond and resolved the issue for me! Thanks Juniena!
November 23, 2023
Unprompted review
Reply from Warehouse Fashion
Hi Megan,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your returns issue from Juniena.
We hope to see you shopping with us again soon!
Take care,
Amelia
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