Warehouse Stationery Reviews 

I’ve been meaning to write this review for quite a few months. The female staff in New Plymouth Warehouse Stationery are lovely, very helpful, efficient and friendly. However, the sullen, unfriendly, very matter of fact, personality and warmth deficit manager is terrible. I don’t know how he has stayed in that role for so long. I guess you can’t train a person to be friendly and warm. A shame as he is working in customer service. Try a bit harder and learn from your female staff! I try to avoid him now.

First time user and unsuccessful at printing photos at Blenheim Rd, Riccarton branch today.
Staff member Shavaughn took over and willingly did the job with step by step direction as she did this.
All done in a patient, friendly and smiling manner. Full credit to Shavaughn for outstanding customer care skills.

Worst experience ever. Waited 10min in a line to be told to go to the line next to that one, waiting 10 more minutes and when we got to the front being told the person that needs to help us just went on a break to wait for another 20min. No wonder the Warehouse is going under if this is your customer service!

We went to the Silverdale stationary warehouse, inside the Warehouse, and they were really great! Really friendly and helpful! After some miserable visits to the Albany branch I was pleasantly surprised. Will definitely be going there again!

I went to Riccarton W/Stationary twice. Each time I dealt with Shavaughn. She was A1. She helped me. She is qualified & she is proficient & sh takes time. I recommend her in every way.
Phil

I had one photo enquiry. I stood in a queue for some time to ask this question only to be told by the staff member the other staff member (there were 2 of them) would know the answer.
I then queued up again and was waiting 2nd to be served. After about 15 minutes I gave up and left.

Looking at the reviews of WS I am not surprised.

Worst customer service at Lunn Ave warehouse...

My daughter and I visited the Sylvia park Warehouse stationery where we were met by, I'm assuming is one of your staff members. He was a male who was wearing a turban.

His customer services or lack thereof was a horrible experience. Because of his extreme rudeness towards my daughter and I is unacceptable, we left and purchased what we needed from The Warehouse where we were greeted with excellent customer services.

As someone who is in business, that guys definitely losing you income that pays his wages. Disgusting behavior.

The kiosk system is a joke. You can't print a certain size picture even if you're willing to trim it yourself... I uploaded the exact size images I need printed and they came out oversized.
The kiosk wouldn't tell me how big an individual picture was so I had to just hope it came out correct. How hard would it be to add some customisation to the kiosk a simple "7.5cm x 5cm". There are apps on the internet that are free that can size things accurately from pixels. Yet they cannot make a system where you can customise your photos.

A joke won't be going back.

I went to Hamilton Warehouse stationary in the city to print out my son's Passport photo from a USB. They advised me to use the kiosk. Unfortunately, the machine was not letting me to crop the image and ended with some error. I asked a female staff member in the store for assistance, but she said they can't come to help with the Kiosk and suggested bringing my son to the store to take the photo instead. I spent longtime there and tried my best, but with no luck. No one offered assistance or even asked if I needed help. If they can't at least come and look at the error, what's the point of having the machine there and advertising it on their website that- In store printing

"Use our in store photo kiosks to print your photos direct from your smartphone, or via a USB. We offer a variety of sizes to suit your printing needs.

There are photo kiosks in every Warehouse Stationery store ready for you to get printing today!"

Ugliest, most disgusting passport photo i have ever had taken. They don't even show you the photo or ask if you're happy with it. While it was accepted by the passport office, I now have a passport that gets rejected at egates and when used as ID because apparently the photo looks nothing like me. Considering how expensive the passport was, I can't afford to have it redone, but it's basically unusable because the photo is so bad. If you get a photo taken here, I recommend you demand to see it and make them retake it until you are happy with it. I wish I had. I'm so upset and disappointed with this terrible photo and service.

I'm elderly, looking after grandchildren while their Mum was abroad. 9 year-old was going on a school camp (around 20 February 2024) and I needed to put 36 name tags onto her clothes. I bought a Dymo label maker from Alex , with iron on label cassette, and head home at 5 pm - delighted. I used Dymo in my youth sp I was confident.
I was back at 08.30 pm. I could not make it work. Audrey tried to help me , but in the end she called Alex who was off duty. He CAME BACK TO WORK. He did what was necessary to let the Dymo machine churn out labels and I was able to go home and get everything ironed on before I went to bed. I have never had better customer service anyhere in my life and I'm 79 y.o.

The reason it's taken so long for me to get this done is that I haven't yet worked out how to do your QR scan method for reviewing!!!

Well done, Warehouse Stationery in Whanganui...

Inspirational. Thank you.

AMAZING service. So impressed with staff at Royal Oak branch. The laptop I wanted was not in stock, they took the time and effort to track down the product in another stock & had it put aside for me. Several of the staff were involved and I felt they cared for me as a customer, even though the $800 sale occurred in another branch. VERY IMPRESSED with the service!! I have had good experiences here in the past - the staff here really care. Much appreciated!

Lol I ordered a print job online for a couple of photos on October 21 2023, and I've only just got the email today 11 Jan 2024 saying it's being printed 😂😂😂 I went elsewhere way before that and got my photos done on the same day a couple days after i ordered originally Damn that sh*it service, won't be picking them up as I don't need them

Dear WWW,

Is there even anyone at these franchise who check and update these unclaimed sites?
We, the paying customer deserve to be given critical feedback if so, to validate our concerns and reviews.

Signed
Just getting started

Crock

This laptop has been away for a month being 'fixed'.
They didn't honour the extended warranty for the last one.
Buyer beware!!!

Ordered a Christmas gift to post. They said 5-7 working days. Still waiting and it’s been 10 days. Don’t order if you need it in a specific time frame.

Terrible customer service from the manager at Warehouse stationary St Lukes. Told me I would get a 20% discount for printing and laminating for a sports charity notice board. Then on the day I was ready to print said no discount as I didn’t need enough pages printed and laminated. Really rude and said I could go elsewhere

Overpriced for the chinese rubbish being sold