Warner Hotels Reviews 4,024

The cost has risen and the service has dropped considerably.
We arrived on a Friday and our room was not touched until Sunday we don’t expect to make our beds and go searching for replacement tea and coffee this may seem petty but when you pay for the service all the years we have been going and then it’s stopped but the prices still go up.
Also in the restaurant now everything is self service only managers special brought to table at a cost of £5 that’s what you pay up front for should not have to pay extra there were disabled people struggling with collecting food and drinks.
We four as regular visitors to Warners will no longer be booking until the standard is changed for the better of customers not Warner management.

STAFF THEIR GREATEST ASSET.
Stay at Holmes Lacy 3 to 7 November.
*Furniture tired and worn in many areas.
*WiFi poor in bedrooms and needs upgrading around the building.
*No quiet areas during quizzes etcetera.
* Unpleasant smell in our room for 2-3 days with caustic tinge?
Finally must sing the praises of Joanna (Jo) in the market kitchen.
Industrious, humorous, attentive (eyes everywhere) and professional to an end. Enough sparkle here.
Yes Jo I think the corridor needs a lighter colour pallet.
Thanks Jo ..enjoy Portugal.

Chris and Alison Turner-Robson
Room 308

PS Would not return unfortunately as WiFi is the poorest I have experienced in any hotel.

I’ve taken my Carers group on a bout a dozen Warner holidays mainly at Thorsby hall Nottinghamshire. We really enjoyed ourselves apart from the 2 visits this year 2015. October 25 the food was appealing on the first night. One of our carers became quite ill after a couple of days very poor reception when trying to contact 111 we had to relay information from the corridor to the room. Very little help from reception. Most of the rooms were closed off because of building work. You now have to pay for activities which was free a few months ago. The staff at the bar and dining room a great help. Otherwise I would have given it 0 stars. All members of my group expressed they wouldn’t go back to Warners again 23 in my group. Many others guests we spoke to also said they wouldn’t want to return

Every year we go to Norton Grange, in the Isle of Wight, I’ve tried many other Warner leisure hotels/ chalets but for me personally this is my home from home, the staff are so helpful and friendly, the venue is a bit dated but comfortable, we always feel like it’s a proper holiday because we travel from the new forest for 40 minutes to the ferry in Yarmouth, disappointed that we can’t seem to get the times we want on the ferry,but Norton grange, staff are all great food is outstanding , variety of food also great choices. Bar and cafe is great friendly staff, good food, entertainment is good, especially the later entertainment when they have shows etc, the grounds are outstanding, dining , staff are friendly and helpful, foods great excellent restaurant ,chalet’s are small but exceptional, you don’t need any more room when you’re on a short break, the town Yarmouth has nice pubs, and there’s plenty to do on the island, can’t praise this venue enough, looking forward to getting a good deal next year.thank you once again Norton grange

Thorsby hall are undergoing major building work. Sauna and steam room closed showers and changing rooms closed. Pool open but toilets are outside in hallway. Dining experience repurposed. Sound of jigger picks and drills next to eatery and adjacent to pool. Be aware .

Had a 4night stay at Littlecote House, room only serviced 2 days and even those did not fully clean the rubbish out of the bins or a mark on a side table.
We paid extra for rooms to be close to the amenities and given I am disabled, there was a very long uphill slope to catch a lift and and long walk to the room.
I have a garlic intolerance so from making the hotel booking on the phone and every staff member upon arrival/booking in , plus numerous staff members in the restaurant, I mentioned this many many times. The meals were all the same as before and virtually all of the starters and evening meals contained garlic and on the final evening I asked for cheese and biscuits as my main meal. When complaining about this at the end of our stay, was then told that I should have discussed this with the restaurant manager and prebooked a meal some time before the evening meal time. Signs were scattered around the hotel regarding food allergies stating "If you have any allergies, please speak to a member of our friendly team" I spoke to at least 10 members of their friendly team to no avail.
Absolutely disgraceful! When departing, I complained to the Duty manager again and he assured me the Restaurant manager would phone me to discuss this ; no contact ever made. We departed 25 October 2025.
We shall never go to a Warner's again.
The excessive charges made by the hotel generally for 4 nights and snacks and drinks are ridiculous for what they actually provide. The leisure centre for example needs some refurbishment due to black ingrained mould in the shower area.

Have just cancelled our booking for Thersby Hall for Oct 2026. They do not tell you when you book the hotel, or when you book your meals, that you now have to pay a daily large daily premium to use the Blue Room. I only found out by accident and having contacted Warners about it they then told me it was true. We had paid a deposit to stay in the most expensive rooms and they said we would still have had to pay!

We have just returned from Sinah Warren, this being our third visit there since 2017. Unfortunately the experience this time was way below the high standard we have come to expect at the Warners hotels.
There was obvious signs of cost cutting particularly in the restaurant. The choice of dishes was smaller and choices were repeated over the four dinners. Also, no chefs specials were offered, so all mains were self service. I even resorted to a deli salad one evening, but there was no salad leaves left! The best option for breakfast was definitely the freshly cooked omelets. The pre-cooked eggs were hard and dry.
Room service had been removed on the Tuesday so our room was only cleaned/serviced twice during our five day stay.
On the plus side, the staff were all very pleasant and helpful and the grounds were very well maintained.
Warners, you need to up your game if we are to book another break.

Booked a break at Sinah Warren and the system took the payment TWICE! Two weeks later and after 7 phone calls and online chat, NO REFUND! Now had to start legal proceedings against Warners. Absolutely Disgusting Service.

This was our third visit to Thoresby Hall (thoroughly enjoyed our first 2 stays) and the experience was SO disappointing. We appreciate that each individual disappointment was small but the accumulation of so many in such a short space of time resulted in us not wishing to book another Warners break and felt other people should be made aware.
We had our bookings for the a la carte restaurant cancelled because it was closed due to refurbishment (our only option therefore was buffet style) We hadn't realised that the bar and all adjacent rooms in the historic part of the building other than the Grand Hall would also be closed. Too many of the activites were not available so we were left with quizzes but when arriving in the Old Hall to take part, all seats were taken so the only option would have been to stand at the back of the room. When asked for more chairs the staff informed us that all the extra chairs had been removed when the refurbishment started. We returned to the restaurant area as that was the only other area available only to find that there was also no seating left there either so our only option was to sit in our room. There were staff available to take drinks orders when the quiz was on in the Grand Hall but the rest of the time there was nobody around so the only option was to try to order through the QR code on each table. Attempted this but when finally getting to the part where the bill would be added to your room the app would not recognise our name and room number so unable to order.
We'd booked the VIP experience but no notification in our room and no drinks vouchers so had to return to reception to request them.
We arrived on a Friday - no housekeeping service was provided on the Saturday so no replenishment of toiletries resulted in us being expected to use one tiny shower gel for 2 people for 2 days. When paying nearly £1000 for 2 people for a 3 night stay we feel that having our room made up and toiletries replenished on the Saturday and Sunday should not be too much to ask.
Along with the lack of activites, facilities and only buffet style dining opportunities available, this made for a very disappointing experience for the price we paid.
Customer service's response was 'we can't offer any compensation' regardless that such a suggestion had never been made!

On arrival the hallways and landings on our floor were like a building site with tools,glue, carpet and underlay. We had taken our 90 year old parents and it was positively dangerous. Workers started right outside our rooms before 8.30am. On telling reception they were dismissive and completely unhelpful, I believe because so many people had complained. The oil filled electric radiator in both rooms bathrooms were completely inadequate, leaving the bathroom to cold to take a bath in. We felt processed and rushed through our breakfasts with them turning the toaster and drinks machine off 20 minutes after our booked arrival time, the whole stay was a complete let down, we paid nearly 1200 pounds for 4 people for 2 nights, not cheap.
When I sent photos and email about our issues their best and only offer was 100 pounds discount off another 1200 pound stay. I believe that Warner's has been bought out and the new owners are cutting corners everywhere, that was certainly what we experienced

Self-service at Nidd Hall.
We have just returned from a motown weekend at Nidd Hall and were appalled at the new system at breakfast time in the main Rawson Restaurant.
Guests now have to help themselves to coffee and tea via a vending machine. This led to lots of confusion and queues.
Anybody with mobility issues has to be extra careful carrying hot drinks all the way back to their table. Likewise, you now have to make your own toast via the few very slow toasters = more queues.
Omelettes had already been cooked and placed in containers which said "freshly made" but were solid and small. The fried eggs and scrambled eggs were also hard and inedible.
Trays of food were not being replenished quickly enough as no staff were around to deal with these.
Guests still have to fetch their own juice and water so basically it is totally self-service now.
Waiting staff now just have to clear the tables and that's it!
There are no longer any specials on offer either at breakfast time or in the evening.
So Warners have increased their prices considerably but are now providing a much reduced service.

We arrived on the 24th October till Monday 27th October. This was my 70th birthday on the 25th and my wife on the 26th October 2025. What a place this is, fantastic most helpful staff from coming through the door till leaving on the Monday. Great choice of food and what we liked we were allocated our table in the restaurant which we had the whole time so no worry about where to sit each time you attended for a meal. Our waitress was Kelsey a fantastic lady please thank her from the geordie couple from Milton Keynes. We booked for the sauna session for our special birthdays what a beautiful massage we were given by Natalie and Katheryn. fantastic service. Our room was 253 well what a fantastic room very large and spacious with beautiful shower room. Can recommend this place its like anywhere you go, its what you make of it. Thank you Studley Castle

They no longer want vegans to visit as the food is dreadful. No breakfast other than bran flakes and baked beans.
The rooms are dirty and the bathroom disgusting.

Having booked, a three room party spa package break, we have tried several times to contact Warners, to book treatments. Each time we have waited over 40 minutes to get through. The last time,when we got through, we were told they were busy call back tomorrow. Here we are calling back, as I write, 40 minutes so far. We were informed we would be contacted in 24 hours to book treatments. The spa said no we normally call a couple of days before the trip! Tried chat no luck so far. Customer service obviously grossly under manned. Chat just said can't help! Not very helpful. Hope there's more staff when we get to the hotel, Heythorpe.
UPDATE
After holding for 50 minutes a message said waiting time was in excess of 30 minutes they would terminate the call and call us back. Didn't say when, still waiting!

Went to Warners Holme Lacy on 20/10/25 on the 21/10/25 when we entered the pavilion entertainment room we were informed that they had the norovirus the previous week. During the week we were given creams on our hands and the furniture around us sprayed. We got home on Friday 24/10/25. Saturday 25th my wife and I both woke with sickness and diarrhea . I would have thought a company like Warners would have informed us about the virus and given us the option to cancel our holiday. I

Beware!!! Stayed at Runnymede Hotel and you do not get same entertainment as other Warners locations. NO Daytime entertainment and charged extra for activities.
Not explained in brochures and disappointed when arrived and found this out.
Hotel itself in good riverside location and food good.
If you want usual Warners entertainment don't book here.
To be honest try Potters resorts as they offer all inclusive and free daily activities etc.As good, if not better than Warners.

Utterly Disheartened – A Far Cry from What We Expected

We returned to Norton Grange Coastal Village with high hopes after a wonderful previous stay in a Premier chalet. That experience had left us with fond memories and a sense of trust in the brand. This time, however, we were bitterly let down.

Despite booking Premier accommodation, we were given two tired, basic chalets that felt more like budget motels than the relaxing coastal retreat we’d anticipated. The rooms were stark, soulless, and devoid of any welcome touches—no warmth, no comfort, no care. It was a jarring contrast to the Premier experience we’d had before.

When we raised our concerns, we were brushed off with a vague excuse about needing to select specific rooms to get a “true” Premier upgrade—something that was never mentioned during booking and still doesn’t appear on the website. It felt like a bait-and-switch, and frankly, it was insulting. If you book Premier, you expect Premier. Full stop.

The location remains beautiful and the grounds are well maintained, but that’s where the positives end. The accommodation itself completely ruined what should have been a special getaway. We paid nearly £1000 between three of us and were genuinely excited for this trip. Instead, we left feeling cheated and deeply disappointed.

To make matters worse, one of our party has a booking for January 2026 and is now anxious about being stuck with subpar accommodation and no way to cancel. I certainly won’t be returning unless I can be absolutely guaranteed a genuine Premier chalet. This experience has shattered our trust, and it’s heartbreaking to say we regret coming back.

The rooms J5 and J6 have some defects but unable to post photo to site

If anyone is interested in why the Warner adult only hotels, etc have drastically dropped their previously good standards, just google ‘Blackstone purchase of Bourne Leisure Group’. Very sad 😔

Having booked our ‘Special Get-Away’ break we found your team’s performance at Warners Hotel in Heythrop Park a catastrophic failure, representing a profound and undeniable disappointment that will have significant negative consequences.

We left deeply disheartened, disappointed and annoyed by a total lack of empathy, insensitivity and callousouness.

Upon arrival there was no one available to assist with our luggage.

Having been loyal customers of Warner Hotels for many years we booked in early April 2025 requesting a ‘Superior Room’ as close to a lift as possible. We discovered it was 100 metres away.
Meal times were disjointed in both the ‘Travelling Duke’ and ‘Market Kitchen’. ‘Travelling Duke’ - breakfast time - we waited half an hour for toast.
‘Market Kitchen’ - dinner time - we waited for forty minutes for our order to be taken.

The staff were uninterested and upon walking to the area where ‘our name and room number had been taken’ - at which four members of staff were chatting - my wife was told “someone will be with you when they are free”!

We are disabled persons under the Equallity Act 2010.

For our special upmarket break I received scant assistance being locked in a disabled toilet against my will, leaving me in fear of my life had I fallen and been knocked unconscious - god only knows what would have happened.

The tardy response from the Hotel was disgusting, no sign was placed on the door to avoid a repetition for other disabled users, neither was a RADAR LOCK installed, merely a finger turn screw device.

The response from your team following completion of your ‘feedback form’ and subsequent telephone calls was inept, offering £100 towards another break, that worsened the situation leaving us to consider notifying the HSE for their actions.

For any Disabled persons and / or those with walking difficulties we strongly recommend not to book any form of break at Heythrop Park.