Warrior willpower customer service finally reached out and explained their product in detail and in fact all of my equipment is working properly. I have been using my chamber everyday and I feel am... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This Company has the absolute best customer service! I am technically challenged and they walked me through every step To have my system up and running and stay up and running! Thank you WarriorWillPower !!

Reply from Warriorwillpower
LOVE THIS PRODUCT. Use mine almost daily. Chiller does and EXCELLENT job.
HIGHLY recommend this product and company

Reply from Warriorwillpower
We LOVE our cold plunge from Warrior Willpower! We feel refreshed, better moods and an uptick in energy levels!

Reply from Warriorwillpower
I've had my Spartan Warrior Willpower ice bath since October 2023, so almost 2 years now. I've had extensive experience with the machine and also the white ice barrel. I opted out for the 1HP Wi-Fi version. My decision process was based on a few factors. One, I knew I would be using the cold plunge every day or at least every day, so I wanted something I could remote start from work and it would chill in a quick time frame. So I went with the 1HP Wi-Fi version. I work as a nurse in a hospital, and I’m on my feet all day (12 plus hours, 3-4 times a week). I tend to have a lot of swelling from work, and my plunges are essential to feeling 110%. The Spartan Warrior Willpower has done wonders for work-related inflammation and has helped tremendously for taking the edge off any aches and pains in between my 12-hour shifts. I also lift weights 5 times a week (power-bodybuilder), and the ice bath has helped speed up my recovery time from my extensive workouts a lot faster. Since my recovery is quicker from my workouts, I feel a lot more confident going into the next workout. I started to cold plunge at my brother's house before this purchase, and that's how I was exposed to cold plunging. My brother's setup was a pretty simple set up that required lots of bags of ice. Now I can cold plunge whenever I want to and not rely on filling my ice bath with expensive ice bags. The Spartan ice bath is so much more convenient, it blows me away. I love how I can turn it on and off from my iPhone and set a timer to turn on and off. On my days off, when I want to plunge when waking up, I can set the chiller to turn on a few hours before I wake up, which is plenty of time to cool the water to my temperature. The chiller is not loud at all. Sounds like a medium-sized fan when running. Among other benefits of cold plunging, I have a lot more energy, and my quality of sleep has improved. I usually plunge anywhere from 41-46 degrees Fahrenheit and stay in the barrel for 5-15 mins at a time, depending on the temperature. I also have an Apple tag inside my chiller in case someone thinks they can steal it and get away with it. It does weigh almost 100 lbs, but it's an investment, so I want to protect it. I live in North Carolina, and with the heat and humidity, my chiller can still chill quickly outside.
The large white ice barrel has been a huge leap forward in my cold plunge journey. It's a lot bigger than the small inflatable tubs you see on social media. I can stretch out finally during my ice therapy sessions. It's also durable and doesn't flex like other tubs I have had in the past. I've had zero issues with the white ice barrel, and I've had the barrel 11 months now. Again, I plunge 4 times a week. The barrel lid that comes with the barrel helps keep the water cool and keeps the dirt out. As you can see from the pictures, I wrapped the tub with 2x insulation wrap, giving it an R-Value of 32, which is huge. I wrapped the barrel with 2x 5mm of heavy-duty reflective insulation. I also found a cover for the barrel lid that I can pull over onto when I'm done with each session. ( The lid cover was found on Amazon, and insulation was ordered from the company called SealTech.) The water stays around 15 degrees Fahrenheit cooler with the insulation wrap than the ambient temperature (my ice plunge set up is outside). I tested how well it keeps cool without the wrap and with it during the same day. It definitely helps because I live in North Carolina, and we have the hottest and humid months in the summer. I also wrapped the inlet and outlet tubes and even the filter canister with insulation. Probably overkill, but it all helps during the summertime. I love my chiller/heater 1HP Wi-Fi machine, and I love the ice barrel from Spartan Warrior Willpower. I've had nothing but good experiences with both, and the company's customer service is also great. They are available 24/7, which is awesome. I've had simple questions and complex ones where they have answered in a timely manner for me. They really go out of their way to help. I enjoy cold plunging so much, and I'm so glad to have a company who made an excellent chiller and tub for my cold-water therapy sessions 🙂

Reply from Warriorwillpower
Had my cold plunge for a year now. I love it. Use it everyday. My original chiller was the .5 HP chiller. Worked great. I'm in South Florida. I switch to 1 HP chiller only because of the app. I can set my chiller and it's turns on/off when I desire. 1 HP is awesome.
My real positive review is their promise on their warrantee. After 10 months, my tub started to deflate. After some troubleshooting with their help, it was determined a new tub was warranted. The company stuck by their promise of their warrantee. Mailing of item took 1 week, and my new replacement tub is operational with zero cost. THEY BACK UP THEIR WARRANTEE!!!
Also, communication never an issue. They respond whether email or text in a timely manner.
In an e-commerce world where you only buy products via Amazon, Warrior Willpower has demonstrated that they are a reputable company that values customer service and commitment.

Reply from Warriorwillpower
Had troubles with my 0.5HP Chiller at the 8 month mark of ownership. James and Team at Warrior helped me troubleshoot it, as if right with me, on my shoulder. Sent me a new pump and eventually replaced my unit by diverting a shipment from another West Coast of N.A. destination. I'm now back up and running. Nice to know Team Warrior stand behind their products! Would definitely recommend Team Warrior.

Reply from Warriorwillpower
From the beginning Warriorwillpowers staff has been great to work with. I received my chiller exactly when they said I would receive it. Any and all questions I have had they are very responsive to assist. The chiller I purchased is Warrior Max 1HP Wi-Fi Water Chiller + Heater. It is very powerful and works perfectly for my everyday cold plunge needs. I highly recommend their products.

Reply from Warriorwillpower
Customer service has been great. Initially bought in the end of 2023 and had an issue with the chiller but they were able to fix the issue and were very understanding. They have been super responsive and helpful to subsequent emails. The chiller is great and is easy to use. Definitely worth it. This review is overdue but can't stress how happy I am with choosing to go with them.

Reply from Warriorwillpower
Brand new out of the box and the pump leaks. Company sent videos for ME to fix which did not fix the leak. Each time I have to send them a video of the leak. I told them I wanted a full refund. They gave me a $100 refund and sent me a part to have ME try to fix again. The pump still leaks after that. So now I am going on 4 weeks since received an over $2000 broken item with no resolution. I reached out again for a full refund and am waiting to hear back.
Update 2/18/2025 Company agreed to refund minus $850 for ice bath as that is not refundable due to their refund policy. Will update when I receive the refund for the ice chiller
Update 3/3/2025 Received the refund minus $850 for the ice bath.
I recommend to anyone interested in this product/company thoroughly review their return policy prior to purchasing. There is no 60 day risk free trial as stated on the website

Reply from Warriorwillpower
Have bought multiple products with Warrior Will Power now & have had good experiences. One product experienced deflating due to factory defaults but the company corrected it and sent me a new one. Great experience overall!

Reply from Warriorwillpower
I found out about Warrior willpower cold plunge chiller and portable bathtub in Dec 2024. I was looking at multiple options for a few days straight and decided to go with them because they offered a warranty, it’s portable, and fast shipping! I also plan on going to a different state for a couple months and am not able to bring a full size cold plunge with me so this was perfect
At first it seemed complicated to put together but once I watched the video tutorial provided in the manual it was pretty easy
It was a very fair price compared to my cold plunge tub and I am glad I pulled the trigger.

Reply from Warriorwillpower
I purchased a 1.5 HP unit in June 2024. First, the unit has met my expectations and is high quality. Since, I have had 3 inquiries that required customer support assistance. I have found the Warrior staff exceptionally responsive, always prompt to provide directional guidance to resolve. For instance, at purchase one of my assembly pieces had fowled threads. Within days, they had sent me replacement parts with no questions asked. Great customer service!

Reply from Warriorwillpower
Hello, my name is Safarbek,
Having used the Will Power cold plunge for over a year and a half, and overall, I’ve been really impressed. Here’s a breakdown of my experience:
Product Quality and Benefits
The cold plunge tank itself is well-designed, sturdy, and built to last. It’s spacious enough to be comfortable, yet compact enough to fit easily in my home. The insulation is excellent, keeping the water at the ideal cold temperature for a long time. Since I started using it, I’ve noticed remarkable benefits, especially in terms of health and mental clarity. Regular cold plunges have helped reduce muscle soreness and speed up recovery, which is great after intense workouts. I also feel more focused, alert, and mentally sharp, which has positively impacted my productivity throughout the day.
Health Impact
I started using the cold plunge primarily for physical recovery, but I quickly realized how much it positively affected my overall health. I've seen reduced inflammation, less muscle pain, and a noticeable boost in energy. For mental health, it’s been a game-changer—each plunge leaves me feeling mentally refreshed and centered, with sharper focus and clarity.
Customer Service and Shipping
The customer service team at Warrior Will Power has been fantastic. They were responsive to all my questions, knowledgeable about the product, and provided great tips for maximizing my cold plunge benefits. Shipping was also surprisingly quick and hassle-free. The product arrived in perfect condition, with all the setup instructions clearly laid out, which made getting started super easy.
Overall Impressions
In summary, the Warrior Will Power cold plunge has been a valuable addition to my wellness routine. The health benefits, combined with the focus and mental clarity it brings, make it well worth the investment. With strong customer support and quick shipping, I’d highly recommend it to anyone looking to boost their physical and mental health.

Reply from Warriorwillpower
Everybody is friendly when you’re buying something but the sign of a good organization is judged when there’s an issue. I had a small part break, contacted their customer service team and immediately my issue was resolved in a very easy manner. Good folks

Reply from Warriorwillpower
I recently bought an ice bath, and I’m really happy with both the product and the customer service. The team was quick to respond and made sure I had everything I needed. The ice bath itself is solid and easy to use—I keep it on my balcony on the third floor and use the drain valve at the bottom to empty and refill it. It’s super convenient, and I’ve had a great experience overall.

Reply from Warriorwillpower
Purchased a chiller last year and the company was responsive and shipping was timely. I recommend this company

Reply from Warriorwillpower
Research and information about each product was easy to find which helped narrow down which chiller would be the right one for me. Quality and value seem to be solid, the product arrived and is operating as advertised. Gets cold quick, water stays clean and it operates quietly. Good customer service as well.

Reply from Warriorwillpower
Great customer service. Responded well to my text with information requested. I highly recommend to purchase the product: fast shipping time with great customer service. My product shipped out next day. Amazing 👏

Reply from Warriorwillpower
I’ve ordered a number of chillers from warrior willpower. The chillers show up on time and customer service has been great to work with! Plus the new designed chillers are awesome. Very quiet and professional looking.

Reply from Warriorwillpower
We love our chiller. Easy assembly and love the app. Very user friendly! Well worth every dollar! Plus we only need to use our chiller 10 minutes before use due to the tub.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.