Washdrymats Reviews 427

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting the durability, non-slip features, and attractive designs. Many consumers appreciate the ease of care, noting that the items wash well and maintain their appearance. The ordering process is frequently described as straightforward, and people are satisfied with the fast shipping and timely delivery of their purchases. However, some customers also noted discrepancies between the product images and the actual item received, particularly concerning color. A few other people also felt that the sizing information provided was inaccurate, leading to products that didn't fit as expected.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its quality, appearance, and ease of... See more

Quality

People report positive experiences with quality. Customers consistently praise the great quality of the mats,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast shipping... See more

Order

Reviewers highlight positive aspects of order. Customers found the online ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

I bought my first Washdrymats from a little store in Southern OR and loved them. I went online to see what other patterns and sizes were available and recently bought two runners. They are wonderf... See more

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Rated 5 out of 5 stars

Fast shipping and great price. Had long narrow flooring area in laundry room. Thankfully there was information referencing cutting. I shortened two runners so that they met and covered perfectly.... See more

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Rated 5 out of 5 stars

Service was great! Carpet looks to be made of excellent materials. Just note that the colors may appear a little different on the actual product than they do in the picture. I'm keeping the carpet... See more

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Rated 5 out of 5 stars

Received in a timely manner and love my rugs, even had a spill and cleaned very nice with a mild soap and water. Would recommend however don’t know that they will fit in washing machine, will wash fla... See more

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Rated 5 out of 5 stars

This mat is outstanding! I've been cycling through a bunch of doormats trying to find one that looks good, doesn't move at all when the front door swings open and stands up to wiping your feet. THIS... See more

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Rated 5 out of 5 stars

Fast shipping, excellent products, exactly as described. I've been searching for rugs like this for a long time, thin enough for a door, absorbent, stays in place, and easily washable.

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Rated 5 out of 5 stars

I had order a rug that was out of stock and I was sent an email from your Customer Experience Manager Chanel Schwalm. I was able to order a new size and I received it in just a few days. I liked th... See more

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Rated 5 out of 5 stars

I stumbled upon this online store as I was searching for a specific rug. The price was significantly less than other stores for the same rug. Ordered and received it in good time. Absolutely love this... See more

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Rated 3 out of 5 stars

Although I really like the mats, I ordered one and it was a tan and navy stripe. Then I ordered another (which was called a different name) and it should have been a lighter color and navy blue strip... See more

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Rated 5 out of 5 stars

I first saw these rugs in a boutique while out of town and had to order one as soon as I got home! The non slip, low pile rugs & mats are the only type my French bulldog won't destroy. I purchased the... See more

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Rated 5 out of 5 stars

I ordered two washable doormats. They are excellent quality with a rubber backing that holds the mat in place on my wood floors. They held up well to washings. I would love to see custom sized... See more

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Rated 5 out of 5 stars

Great product and great customer service to go with it! Love our new mats. They work perfectly for us with the low profile and anti slip - we aren’t constantly fixing them after the dog does his zoom... See more

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Rated 5 out of 5 stars

I ordered a washable blue floor mat. They delivered a beige one. Now I have to go out of my way to return it. Ridiculous! Update. They called and sent the right color and told me not to bother.... See more

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Rated 5 out of 5 stars

The mat is right by a slider to our deck and sits inside quite close to the living room. It looks so much better than the outdoor mat we’ve been using - and doesn’t slide around even a little bit

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Rated 1 out of 5 stars

Why is there a cancer warning from the CA government. I received my mats today and a sticker on the back says cancer warning. I looked it up and apparently your mats have a toxic chemical. Is this t... See more

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Rated 5 out of 5 stars

Mats exactly as advertised. Price is extremely reasonable. Have only had them a few days so durability unknown but they feel solid.

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Rated 5 out of 5 stars

This is my second purchase of your mats. They arrived quickly and colors were as they are portrayed online. One of them is being used in my kitchen, and one in a half bath. I washed and dried them... See more

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Rated 5 out of 5 stars

I love that these rugs are american made. They are great quality and reasonable priced. They come in multiple sizes and colors which I greatly appreciate. The rugs look great and lay perfectly. I ne... See more

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Rated 5 out of 5 stars

The rugs are very durable and attractive. Easy to care for, they wash up nicely. They are tough rugs, picking up the dirt and absorbing my pups wet paws. Have them in front of the doorways to the outd... See more

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Rated 5 out of 5 stars

I love these mats, particularly this pattern. You can WASH them. I'm a wash-aholic, and I love that you can clean the very thing people rub their dirty shoes on. Easy to care for and really nice looki... See more

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Rated 5 out of 5 stars

I ordered 2 mats, a doormat and a runner. They were delivered very quickly, and I'm pleased with them. I've not washed them yet, so hopefully my good experience with them continues.

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Rated 5 out of 5 stars

Love the mats, great quality, quick shipping, and wonderful packaging. Will order again. Can't wait to see how well they stand up to being washed!

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Rated 5 out of 5 stars

Always so happy with the product, quality, and especially speed of delivery! Thank you for making great products.

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Rated 5 out of 5 stars

Just received and put into use another rug - a runner for in our RV. We already have two in use in the house. We love these due to their ease of cleaning. The low pile and rubber back are a real pl... See more

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Rated 5 out of 5 stars

These mats are low profile so I won't trip on them, and super non-skid, so they won't slip. They also are very good looking in my bathroom!

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Rated 5 out of 5 stars

I just love these rugs! They have cute styles and patterns and they wash so well. I have them in my laundry room, kitchen and our sunroom. Easy to care for, stylish and always delivered quickly.

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Rated 5 out of 5 stars

Oh WOW! Found this amazing runner on hugely discounted and ordered it. It came quickly and is PERFECT and makes quite a statement walking in from the garage. Oh, yes and washable.

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Rated 5 out of 5 stars

This is the 4th rug I have ordered from them. Always on time with delivery and if it didn't work out there was no hassle returning it.

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Rated 5 out of 5 stars

Highly recommend these rugs. Hold up well wash after wash. Recommend to my clients. More small sizes is my only request.

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Rated 5 out of 5 stars

These are always the best rugs. Always recommend them to friends. They wash beautifully and just hang to dry for an hour or so

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Rated 5 out of 5 stars

Shipped and arrived fast! Very pleased with the cool gray color and the size of each mat is perfect for my designated areas.

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Rated 5 out of 5 stars

So far so good. Mats seem to be of exceptional quality. I'm looking forward to the day I wash and dry them as to how well they hold up long-term.

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Rated 5 out of 5 stars

Now that I have purchased these rugs, I will continue to purchase and give as gifts!!

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Rated 5 out of 5 stars

This mat lies so flat and is absolutely slip-proof. Just what we needed on our hardwood floor in front of the door.

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Rated 5 out of 5 stars

I love the design! It’s unique and different and made of good quality materials ❤️

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Rated 5 out of 5 stars

Great customer service. I really appreciate the quality and service. Will only purchase from this company!!!⭐️⭐️⭐️⭐️⭐️

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Rated 5 out of 5 stars

Order arrived on time. Looked very much like the picture and color was good. Quality seems great. Have not had a chance to wash rug as yet.

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Rated 1 out of 5 stars

I ordered a beautiful mat that I was really excited about, but unfortunately, it arrived one inch shorter than what was listed in the product description. Because of the size discrepancy, it does... See more

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Rated 5 out of 5 stars

Excellent. The people there were very helpful with an issue I had. The mats are great.

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Rated 5 out of 5 stars

Quick service...beautiful product. Will purchase again.

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Rated 5 out of 5 stars

Rug is just as pictured and described! Doesn’t move and I love that it is washable!

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Rated 5 out of 5 stars

Great selection, wonderful product. Easy online ordering and my runner arrived quickly!

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Rated 5 out of 5 stars

I love these rugs! They do not slip and are washable. Have had some over the years and they never fade.

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Rated 1 out of 5 stars

The color of product was nothing as shown in the picture. Very disappointing!

Company replied


Company details

  1. Rug Store

Written by the company

Wash+Dry™ Machine Washable Rugs, Mats & Runners: Attractive and high-performing, our functional washable mats trap dirt and moisture, grip the floor, won't jam doors or don't fall apart. Use them, wash them, dry them repeat! We're so confident in our mats, rugs and runners that all of our products come with a competitive guarantee.

The World's Best Washable Floor Mats, Rugs and Runners

Written by the company

We hope you are satisfied!
We deliver a product that will enhance the appearance of your interior floors. Machine Washable and Dryable for a deep clean. Reinforced Rubber Backing reduces creeping and rippling. Low, Slim-line Profile stops doors from jamming. Traps Dirt & Moisture to keep your floors consistently spotless.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Inaccurate Sizing and Costly Return

I ordered a beautiful mat that I was really excited about, but unfortunately, it arrived one inch shorter than what was listed in the product description. Because of the size discrepancy, it doesn’t fit the space I purchased it for. I attempted to return it through UPS, but the return shipping cost was $29 — making it unreasonable and cost-prohibitive to send back.

I’m very disappointed that I’m now stuck with a product that doesn’t work due to inaccurate sizing information, and a return policy that doesn’t account for seller error. I would appreciate it if you could provide a prepaid return label, as I don’t believe I should be responsible for return costs when the item received did not match the description.

At this time, I would not recommend this company to others based on my experience, but I’m hopeful this can be resolved.

July 8, 2025
Washdrymats logo

Reply from Washdrymats

Hi Jessica, I apologies for the mat not turning out to being what you fully expected. Have you emailed our customer service mats@washdrymats.com to discuss the situation? Please contact us and we will see how we can help you. Thank you! - Amanda

Rated 5 out of 5 stars

Sent Wrong Color

I ordered a washable blue floor mat. They delivered a beige one. Now I have to go out of my way to return it.
Ridiculous!

Update. They called and sent the right color and told me not to bother. Sending the other one back so I am not put out. Excellent customer service to resolve the issue. Thank you.

July 5, 2025
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Reply from Washdrymats

Our apologies for the mistake, I hope that our resolution has set things right. Thank you. - Amanda

Rated 5 out of 5 stars

Service was great

Service was great! Carpet looks to be made of excellent materials. Just note that the colors may appear a little different on the actual product than they do in the picture. I'm keeping the carpet I ordered because it is very nice but I wish the color was more like it appeared online.

June 25, 2025
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Reply from Washdrymats

We are glad you are enjoying the mats, our apologies that they did not turn out the exact color but unfortunately it's hard to calibrate for each individual screen. I hope that you enjoy it for many years to come and remember, the more you wash the better they start to look! Thank you! - Amanda

Rated 1 out of 5 stars

Having a very difficult time trying to…

Having a very difficult time trying to return a rug purchased on line!

July 1, 2025
Unprompted review
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Reply from Washdrymats

Hello, We apologize for the difficulty you are having trying to return the order you received yesterday. We have emailed you requesting further information. Thank you.

Rated 5 out of 5 stars

Great looking and very functional

The mat is right by a slider to our deck and sits inside quite close to the living room. It looks so much better than the outdoor mat we’ve been using - and doesn’t slide around even a little bit

June 19, 2025
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Reply from Washdrymats

That is great to hear! We are glad you are enjoying the mats and that they are doing their job. Thank you so much!

Rated 5 out of 5 stars

Easy care!

I just love these rugs! They have cute styles and patterns and they wash so well. I have them in my laundry room, kitchen and our sunroom. Easy to care for, stylish and always delivered quickly.

June 16, 2025
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Reply from Washdrymats

We are so glad you are enjoying our mats and washing them! Thank you for your order.

Rated 5 out of 5 stars

Order arrived on time

Order arrived on time. Looked very much like the picture and color was good. Quality seems great. Have not had a chance to wash rug as yet.

June 12, 2025
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Reply from Washdrymats

We are happy you are enjoying our Canvas Taupe mats! They are a favorite among our customers. Thank you so much for your purchase!

Rated 5 out of 5 stars

Great entry mat.

Love the modern design. Came quickly!

June 4, 2025
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Reply from Washdrymats

We are glad you love our Brentwood design! Thank you so much for your purchase!

Rated 5 out of 5 stars

Received in a timely manner and love my…

Received in a timely manner and love my rugs, even had a spill and cleaned very nice with a mild soap and water. Would recommend however don’t know that they will fit in washing machine, will wash flat as l did for spill.

May 28, 2025
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Reply from Washdrymats

We are grateful you are loving our Arthur Neutral mats! Please share your washing experiences with us in the future!

Rated 5 out of 5 stars

Mats exactly as advertised

Mats exactly as advertised. Price is extremely reasonable. Have only had them a few days so durability unknown but they feel solid.

May 28, 2025
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Reply from Washdrymats

Thank you David, for your Monotone purchases! We are sure you will enjoy them for a long time!

Rated 5 out of 5 stars

Second purchase

This is my second purchase of your mats. They arrived quickly and colors were as they are portrayed online. One of them is being used in my kitchen, and one in a half bath. I washed and dried them as directed and they came out beautifully. Very happy with this purchase.

May 27, 2025
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Reply from Washdrymats

Hi Mary! We hope you enjoy your mats and thank you so much for being a repeat customer!

Rated 5 out of 5 stars

Rug is just as pictured and described

Rug is just as pictured and described! Doesn’t move and I love that it is washable!

May 16, 2025
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Reply from Washdrymats

Hi Danielle, we are so glad you like our mats! Arthur Neutral is one of our new designs and its always great to see a glowing review on it. We appreciate your order!

Rated 5 out of 5 stars

I love that these rugs are american…

I love that these rugs are american made. They are great quality and reasonable priced. They come in multiple sizes and colors which I greatly appreciate. The rugs look great and lay perfectly. I need to order more. Thank you!!

May 5, 2025
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Reply from Washdrymats

We are glad you are enjoying your mats! This mat was actually made in Poland but we are an American owned company and headquartered in LaGrange, Georgia. We have facilities that manufacture all over the world.

Rated 5 out of 5 stars

Love the mats

Love the mats, great quality, quick shipping, and wonderful packaging. Will order again. Can't wait to see how well they stand up to being washed!

April 14, 2025
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Reply from Washdrymats

So glad you are happy with our Mats!

Rated 5 out of 5 stars

Wash & Dry Mats corrected sending out…

Wash & Dry Mats corrected sending out the wrong rug & sent correct one. Thank you

April 1, 2025
Unprompted review
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Reply from Washdrymats

Our apologies for the mistake, I am glad that everything has worked out. Thank you so much for your very kind review. - Amanda

Rated 1 out of 5 stars

Sent wrong rug

Sent wrong rug, I sent it back & it has been over a week & I have not received a replacement. M.Laman

March 20, 2025
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Reply from Washdrymats

Our apologies for your experience. We know about the issue and it is something you should have not had to deal with. We understand and deserved this review for the mistakes we made on this order. Again, our sincere apologies. - Amanda

Rated 5 out of 5 stars

They stay put

The mats are nice and thin and I love that they stay put when you walk on them. My dog loves them too.

March 24, 2025
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Reply from Washdrymats

So glad you and your fur baby like our mats! - Amanda

Rated 5 out of 5 stars

I ordered another mat because these…

I ordered another mat because these mats are pretty and easy to clean. I received the mat quickly. I highly recommend Wash & Dri mats to my family & friends.

March 17, 2025
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Reply from Washdrymats

Hi! Thank you so much for your purchase and review! Enjoy your mats!

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