Washington Brown Reviews 1,162

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the entire process smooth and stress-free. Many people highlight the prompt response times and the reasonable pricing of the services. Consumers also appreciate the clear, detailed, and comprehensive reports provided, often noting the ease of the user experience. However, some customers also noted that the company was quite pushy when it came to "signing up" for their service. A few other people also felt that follow-up emails were sometimes required to track the progress of the report preparation.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and expertise.... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Customers consistently praise the prompt... See more

Price

Reviewers consistently express satisfaction with the pricing. Customers frequently mention competitive and... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers found the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly, accommodating and professional staff at competitive prices, were just the icing on the cake at Washington Brown. The cake itself is glorious. They will not charge you if what you claim is le... See more

Company replied

Rated 5 out of 5 stars

Staff at Washington Brown were easy to contact, clearly understood my requirement and were proactive during the time of any interaction that I have had. I wanted to get my dep schedule and this was my... See more

Company replied

Rated 5 out of 5 stars

Fast, easy process with good communication from staff via phone calls. It was great that they were able to conduct their assessment without a site visit and passed on the savings in the report fee.

Company replied

Rated 5 out of 5 stars

Washington Brown is very helpful and prompt responding to my email or calls. Everyone from the team helps me to complete the depreciation report in a timely manner also guide me through what documents... See more

Company replied


Company details

  1. Quantity Surveyor
  2. Property Investment
  3. Real Estate Surveyor

About Washington Brown

Written by the company

Get Your Free Depreciation Quote

Washington Brown are experts in preparing depreciation schedules across Australia.

Each year, we prepare more than 13,500 reports, delivering $1.5 billion in depreciation savings.

Whether your property is a house, apartment, office suite or factory, Washington Brown can prepare the right depreciation schedule for you.

To find out how much depreciation you could be claiming, get a Quick Quote above.

One of our team will send you an obligation-free quote, as well as your estimated deductions if requested.

When Maximising Deductions Matters

Written by the company

Industry Experts
We know how to maximise your depreciation deductions, with over 40 years of experience and more than 227,500 depreciation schedules prepared.
Fast Turnaround
With one of the largest databases of construction projects across Australia, we aim to complete your report in less than a week from receiving your information.
Inspection-Free Options
If an inspection won't increase your deductions, we don't charge you for one! Visit our website to see why an inspection isn't always beneficial.

Upside Only

Double Your Fee or It's Free

Double Your Fee or It's Free
If we can't achieve at least double our fee in the first full year of deductions, then there is no cost to you!

Contact info

Promotion box for Washington Brown

Maximise Your Depreciation Deductions

Our Clients Claim an Average of $55,381 Over the First 10 Years.

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Detailed depreciation schedule

Detailed depreciation schedule which is very easy to understand and apply the relevant calculations.

May 28, 2025
Unprompted review
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Reply from Washington Brown

Hello S Raja, Thank you so much for taking the time to leave your review!

We’re thrilled to hear that you found your depreciation schedule clear, detailed, and easy to understand — that’s exactly what we aim for. Our goal is to make things as straightforward as possible so you can confidently maximise your deductions without the guesswork.

Thank you for choosing us for your tax depreciation needs!

Regards, The Washington Brown Team

Rated 5 out of 5 stars

Great service

Great service everything mentioned in details. Highly recommended Washington brown .

May 21, 2025
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Reply from Washington Brown

Hello, Thank you for the review and recommendation! We’re so glad you felt everything was clearly explained and that the service met your expectations. Providing detailed, transparent reports and making the process smooth for our clients is something we truly pride ourselves on.

If you still have any further queries or concerns, please don't hesitate to reach out to us.

Regards, The WB Team :)

Rated 5 out of 5 stars

Self service and super simple to use…

Self service and super simple to use portal

May 19, 2025
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Reply from Washington Brown

Hi Nma, thank you for the valuable feedback. We appreciate it! The team is thrilled to hear you found the self-service and online portal simple and easy to navigate. Wishing you all the best on your investment journey,

Regards, The WB Team :)

Rated 5 out of 5 stars

Great service

Great service, easy to get a full quote. Good schedule and easy to deal with.

May 20, 2025
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Reply from Washington Brown

Hi There, Thank you for the lovely review!

We’re happy to hear that you found our service smooth and straightforward. Our team always tries to ensure we're making the process as easy and efficient as possible, and it’s great to know we delivered.

If you ever need support with future properties or have any questions, we’re always here to help.

Regards, The WB Team :)

Rated 5 out of 5 stars

Amazing service

Amazing service - great communication at every stage .thank you Liz and Joe

April 30, 2025
Unprompted review
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Reply from Washington Brown

Hi Adam,

Thank you for our 1000th Trustpilot review!

It was a beautiful house, though a very tough depreciation report to prepare!

Thanks for your spreadsheet efforts, too :)

I'm glad we could get such great deductions for you.

Thanks,
Joe

Rated 5 out of 5 stars

Great service

I placed all my information online and was very prompt in getting a depreciation schedule in a timely matter have used them in the past and will use them in the future. Great service.

May 1, 2025
Unprompted review
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Reply from Washington Brown

Hi David, Thank you for the wonderful review. We appreciate it! We are thrilled to hear you had a seamless and prompt depreciation report experience with us and that we could execute it in a timely manner. If you have any further queries or concerns, please don't hesitate to reach out to us. Regards The WB Team.

Rated 5 out of 5 stars

Highly recommended from repeat customer

Thanks to the team for their responsiveness and accurate work. My highly experienced accountant has given praise and this is why I’m a multi-repeat customer.

April 2, 2025
Unprompted review
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Reply from Washington Brown

Dear Stan, Thank you for the great review. We are delighted to hear we could provide you with an accurate, experienced and prompt depreciation report. We try our best to be as responsive and prompt with our clients, and we are glad that is reflected in our services. Thank you for choosing us for your tax depreciation needs! Regards The WB Team :)

Rated 5 out of 5 stars

Washington Brown tax depreciation report review

Liz was a great help and stepped me through the process of producing an accurate and comprehensive tax deprecation report for my newly acquired investment property. Washington Brown got the report done on time. Everything was clear and listed in order for claiming over the next several years. I am looking forward to tax time and claiming all the deprecation benefits. Highly recommended if a tax deprecation report is what you need at tax time!

May 1, 2025
Unprompted review
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Reply from Washington Brown

Hi Andrew, Thank you so much for your wonderful review!

We’re so pleased to hear that Liz was such a great help and made the process smooth and easy for you. It's always our goal to deliver clear, thorough reports on time, so it's lovely to know that we've met your expectations. Warm Regards, The Washington Brown Team :)

Rated 5 out of 5 stars

The service received from Washington…

The service received from Washington Brown was excellent with a very extensive report which I am sure will help me with the most beneficial aspects of my unit.

May 6, 2025
Unprompted review
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Reply from Washington Brown

Hello Ed, Thank you for the valuable feedback. We are thrilled to hear you had a great depreciation schedule experience with us. Helping you get the most out of your investment is what we’re all about, and it’s great to know the report will support the best outcomes for your unit. Regards, The Washington Brown Team.

Rated 5 out of 5 stars

A very prompt response

A very prompt response. Exact prediction of the building costs. There was a follow up phone call from a very knowledgeable advisor to consolidate the information they apparently had already, the aim was to maximize the depreciation.

April 1, 2025
Unprompted review
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Reply from Washington Brown

Hello Yakep, Thank you so much for the valuable feedback. We are so thrilled you had a five-star depreciation schedule experience with us! The team tries their best to provide clients with a prompt, efficient and professional depreciation report process and we're happy we were able to reflect that in our services. Thank you for choosing us for your tax depreciation needs. Regards, The Washington Brown Team :)

Rated 5 out of 5 stars

Very professional service…

I found Washington Brown extremely easy to deal with.
They are extremely professional and provided me with a comprehensive depreciation report which will save me many thousands of $s for years to come
The service provided was very prompt and reasonably priced

April 4, 2025
Unprompted review
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Reply from Washington Brown

Hi Michelle, Thank you for the excellent review! We appreciate your valuable feedback. We're absolutely thrilled to hear our team could assist in providing you with a professional, comprehensive and reasonably priced depreciation report. Thank you for choosing us for your tax depreciation needs! If you have any further questions or concerns, please don't hesitate to reach out to us. Regards, The Washington Brown Team :)

Rated 5 out of 5 stars

One of the best specialists in Property Depreciation matters out there

The team is approachable and quite agile.
The report is user friendly.
They are flexible and get report adaptable to reflect the changes at client's smile

April 15, 2025
Unprompted review
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Reply from Washington Brown

Hello Nelson, thank you so much for your kind words! We're pleased to hear you had such a positive experience with our team. It means a lot to us that you found our service approachable, flexible, and user-friendly — that’s exactly what we aim for! Regards,
The Washington Brown Team

Rated 5 out of 5 stars

Fast and efficient service at a good…

Fast and efficient service at a good price.

April 1, 2025
Unprompted review
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Reply from Washington Brown

Hi Jay, thank you for your feedback. We appreciate it! We're so glad to hear you found our service fast, efficient, and great value for money. Our team prides itself on providing clients with services that are not only efficient but prompt as well. Regards, The Washington Brown Team :)

Rated 5 out of 5 stars

Washington brown and Liz higgins was…

Washington brown and Liz higgins was amazing to deal with
Excellent service and knowledge made it so easy for me with my brand new rental property
Thank you Liz for a easy experience and all your help

April 10, 2025
Unprompted review
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Reply from Washington Brown

Dear Luisa, thank you for your valuable feedback! We're so happy to hear that you had a great experience, especially with Liz :) We’re lucky to have her on our team!

Wishing you all the best on your investment journey, and we’re always here if you need us again! Regards The WB Team.

Rated 5 out of 5 stars

Helpful and fast

April 10, 2025
Unprompted review
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Reply from Washington Brown

Hi Kurt, thank you for your review. We appreciate it! So glad the team could provide you with the assistance you needed to ensure your depreciation report process went as smoothly and seamlessly as possible. Regards The WB Team.

Rated 5 out of 5 stars

Great assistance in updating schedule

Great assistance in updating schedule

March 30, 2025
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Reply from Washington Brown

Hi There, thank you for the feedback. We appreciate it! We're so glad you had a great experience with us and that our team could assist you in updating your depreciation schedule. Thank you for choosing us for your tax depreciation needs! Regards Tyron Hyde (CEO) and WB Team.

Rated 4 out of 5 stars

Great & Friendly Service

Great, quick and friendly service. I was a little taken aback from the results as I was hoping for higher figures, but that's not something they or I have full control over, I guess.

March 25, 2025
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Reply from Washington Brown

Hi Najee, glad you like the service! I personally just re-reviewed your report, and yep, that's as high as we would go. It's incredible, looking back now, what they used to be able to build for back in 1997! All the best with the investment Regards Tyron Hyde CEO

Rated 5 out of 5 stars

Easy process

Easy process and quick turnaround, good email communication as well.

March 15, 2025
Unprompted review
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Reply from Washington Brown

Hi Wen, thank you for the amazing review. We appreciate it! That is great news to hear. We're so delighted we could provide you with a simplified depreciation schedule process, clear communication and a speedy turnaround time. Thank you for choosing us for your tax depreciation needs! Regards Tyron Hyde (CEO) and WB Team.

Rated 5 out of 5 stars

Fantastic staff, fantastic service. A most pleasurable experience.

I found the staff to be very friendly and approachable. On every occasion that I spoke with staff, they were polite and professional and were very knowledgeable with outstanding communication, being able to easily convey the plethora of financial jargon in a way that made perfect sense to me. They gave me prompt advice that not only helped me to make the most informed decisions on my current financial circumstances but also offered me options which will help guide and empower me to decide on the best outcomes to match my future financial objectives.

February 26, 2025
Unprompted review
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Reply from Washington Brown

Hi Michael, thank you for the great feedback! We're delighted to hear that our team’s friendliness, professionalism, and clear communication made your depreciation schedule experience a positive one. It’s wonderful to know we could help you make informed decisions for both your present and future financial goals. Thank you for choosing us for your tax depreciation needs! Regards Tyron Hyde (CEO) and WB Team. 😊

Rated 5 out of 5 stars
Washington Brown logo

Reply from Washington Brown

Hello, thank you for your review. We appreciate it! That truly brings a smile to our faces, knowing that we could provide you with a detailed and prompt tax depreciation report. Thank you for choosing us for your tax depreciation needs! Regards Tyron Hyde (CEO) and WB Team

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