While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.6

Average

TrustScore 3.5 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast response when we needed it most

Our Hobart dishwasher stopped mid-service at our Ponsonby restaurant, which is always stressful. We called Washpro and they managed to get a technician out quicker than expected.

The issue was diagnosed properly and fixed on the spot, which saved us from a very messy service. The technician also gave a few maintenance tips which we’ve started following.

Overall really solid experience, especially under pressure.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

washpro.co.nz

washpro.co.nz
Sale commercial kitchen equipment new and used.
Situated at
71 Station Road, Penrose, Auckland
The Owner nick name is Robin, Indian origin.

About a year ago I bought a second hand Starline commercial dishwasher, it come with 3 months warranty, at a whopping price of NZD$4,500 including the side banch/sink. The washing machine was shipped to a pacific Island, after installing it and use it for 4 months the machine start to have problems, I contacted Robin, and the first time he was harsh saing that the warranty was over, and I needed to pay for parts, so I did, the heater elements needed to be replaced, then after 3 more months, the solanoid valve, after an other month the thermostart, after an other month the pressure valve, to make the long story short, I endup spending thousands of dollars on repairs and parts, some parts I have to find it by my self because Robin after selling me the first 2 parts, hardly ever answered the phone e or email.
After about one year of purchasing the dishwasher, it has been working only 3 months, and now the washing machine is not working anymore.

Beware of this company, even if you buy new equipment, the after sale customer service is terrible,
I will never buy from them again.

April 13, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look