WasteOnline Reviews 1,149

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting efficient delivery and collection processes. Many people appreciate the helpful and courteous staff, noting their professionalism and accommodating nature. Consumers also find the pricing to be competitive, especially given the high level of customer service received. However, some customers also noted issues with unexpected additional charges and delays in collection. A few people were dissatisfied with the communication regarding delivery schedules and felt there was a lack of flexibility or willingness to resolve problems.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the punctuality of both... See more

Service

Customers had positive experiences with service, often praising the efficiency, promptness, and helpfulness... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and courtesy. Many... See more

Price

Reviewers highlight positive aspects of price. Many customers found the pricing to be reasonable and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, friendly, and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Would just like to say a massive thank you to all the team, service was outstanding! Literally needed a skip for a couple of days as needed driveway back asap. Sam tried his upmost to make this ha... See more

Company replied

Rated 5 out of 5 stars

Called up to run through some concerns about access and had a very helpful chat and booked on the phone. Ordered it only a couple of days in advance and the skip arrived on time. It was also removed o... See more

Company replied

Rated 5 out of 5 stars

The skip arrived as promised. It was clean and positioned ready to use easily, in the correct place. It was collected only 1 day later than the approximated collection date given. The collection driv... See more

Company replied

Rated 5 out of 5 stars

Let's start from communication: If you are looking for a company that knows what after sales it's means, this is the right ones! Prompt and clear answers if you have any doubt on what you can throw... See more

Company replied


Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. House Clearance Service

About WasteOnline

Written by the company

WasteOnline is a market leading skip and waste management company, servicing the whole of the UK. We have designed a quick and easy way to hire a skip, or man in van, services with a focus on the end user experience to ensure you have a simple, and efficient, process from start to finish when looking for "skip hire near me". If you need to rent a skip in the UK, such as Edinburgh, Bristol, Leeds, Birmingham, Manchester or London, WasteOnline provides online skip hire and rubbish removal nationwide, with our 20+ years of experience and the use of 2000+ trusted, local suppliers available at competitive prices. WasteOnline is committed to the responsible handling of your waste as we strive forward to recycle more waste streams, including domestic, green, construction, commercial and more. For affordable skip hire, book a skip online today with WasteOnline! ---------------------------------------------------- Why Choose us? ✔️ Choice of skip hire or van rubbish removals ✔️ Instant online pricing and booking system ✔️ Dedicated on-hand customer service team ✔️ Registered licensed waste carriers ✔️ Competitive prices, nationwide ✔️ Pay in 3 interest free installments. Klarna now available.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company when im needing a skip

Great company when im needing a skip , very easy to order the size i need online and is delivered on time and the day requested.

September 10, 2025
WasteOnline logo

Reply from WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. 💙

Rated 5 out of 5 stars

Great service

Great service

April 7, 2026
WasteOnline logo

Reply from WasteOnline

We really appreciate you leaving us a review, thank you for placing your order through Waste Online 💙

Rated 5 out of 5 stars

Positive experience (Bristol)

Called up to run through some concerns about access and had a very helpful chat and booked on the phone. Ordered it only a couple of days in advance and the skip arrived on time. It was also removed on the day requested, which I know isn’t always the case with skip hire. The driver didn’t have the easiest time with the limited turning circle, but he did a great job. Would definitely use again.

April 2, 2026
Unprompted review
WasteOnline logo

Reply from WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. We look forward to working with you again soon! 💙

Rated 5 out of 5 stars

Nice honest people to deal with

Nice honest people to deal with. Drop off and collection were on time.
Professional and courteous drivers.
Thanks guys.

April 5, 2026
WasteOnline logo

Reply from WasteOnline

Thank you so much for your review and placing your order through WasteOnline. I will pass on your positive feedback to the team. 💙

Rated 5 out of 5 stars

Excellent service all round.

Excellent service. Skip delivered and collected on scheduled dates. Placed and picked up with care for driveway and pavement by drivers. Thank you.

April 2, 2026
WasteOnline logo

Reply from WasteOnline

Thank you for taking the time to leave us a review, it's great to hear you were happy with the service. 💙

Rated 5 out of 5 stars

Very helpful when I needed my skip…

Very helpful when I needed my skip collected

March 30, 2026
WasteOnline logo

Reply from WasteOnline

We really appreciate you leaving us a review, thank you for placing your order through Waste Online 💙

Rated 1 out of 5 stars

Waasteonline.uk is worth the name

Waasteonline.uk is worth the name, it is waste company and dumbest of all. They haven't booked my delivery because they wanted to know if the skip is going on driveway which was clearly mentioned in the mick george form when I ordered, and they didn't even bother to call and let me know. One of the stupid companies ever to deal with. Waste of time and money.

March 27, 2026
Unprompted review
WasteOnline logo

Reply from WasteOnline

Hi, as discussed, your order wasn’t placed directly through us, and we contacted you several days before the requested delivery date to obtain information that hadn’t been passed on to us and was required to complete your booking.
We’re sorry to hear that you found this unsatisfactory.💙

Rated 5 out of 5 stars

I gave this company five stars because…

I gave this company five stars because the skip came on the day requested and left within the specified days. The staff took care landing it and retrieving it. The staff were courteous. I thought it was quite costly, but then I have not ordered a skip before and so was not aware of the market. I would use them again because they were cheaper than others quoted.

March 21, 2026
WasteOnline logo

Reply from WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. We look forward to working with you again soon! 💙

Rated 5 out of 5 stars

Fantastic service

Absolutely brilliant I had to give specific delivery instructions as the yard is difficult to find but they listened arrived at the time they where supposed to and removed the skip on time.
Excellent service from start to finish

March 21, 2026
WasteOnline logo

Reply from WasteOnline

Thank you for taking the time to leave us a review and for placing your order through WasteOnline. It’s great to hear you were happy with our services. We look forward to working with you again soon!💙

Rated 5 out of 5 stars

Good service

Good service. Polite, efficient and reasonably priced.

March 21, 2026
WasteOnline logo

Reply from WasteOnline

Thank you for taking the time to leave us a review, it's great to hear you were happy with the service. 💙

Rated 4 out of 5 stars

Painless experience!

The website was easy to follow and I was kept up to date with the progress. The driver was very efficient which made the whole process straightforward.

March 21, 2026
WasteOnline logo

Reply from WasteOnline

Thank you so much for your review and placing your order through WasteOnline. I will pass on your positive feedback to the team. 💙

Rated 5 out of 5 stars

Great service

Great service. On time delivery and collection. Smooth process from start to finish

March 11, 2026
WasteOnline logo

Reply from WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. 💙

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt delivery and collection. Helpful and friendly customer service too

March 7, 2026
WasteOnline logo

Reply from WasteOnline

Thank you so much for your review and placing your order through WasteOnline. I will pass on your positive feedback to the team. 💙

Rated 5 out of 5 stars

Excellent service all around

Excellent service all around

March 6, 2026
WasteOnline logo

Reply from WasteOnline

Thank you so much for your review and placing your order through WasteOnline. I will pass on your positive feedback to the team. 💙

Rated 5 out of 5 stars

Skip was dropped off and collected on…

Skip was dropped off and collected on the expected days and the driver was very good at manoeuvring the drop off /pick up lorry.

March 4, 2026
WasteOnline logo

Reply from WasteOnline

We really appreciate you leaving us a review, thank you for placing your order through Waste Online 💙

Rated 5 out of 5 stars

Excellent

Delivered and collected exactly as booked which was a Friday to Monday using a neighbour's allocated parking space so I couldn't have asked for more - thank you!

February 28, 2026
WasteOnline logo

Reply from WasteOnline

Thank you so much for your review and placing your order through WasteOnline. I will pass on your positive feedback to the team. 💙

Rated 5 out of 5 stars

Competitive rates, convenient service

Competitive rates, clear communication, all straightforward, hassle free and convenient service.

February 26, 2026
WasteOnline logo

Reply from WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. 💙

Rated 5 out of 5 stars

I had a bit of a complex situation…

I had a bit of a complex situation removing rubbish from a property of someone I support. WasteOnline were fantastic and understanding and made an above and beyond response with getting it removed in a timely manner. I cannot recommend them enough

February 25, 2026
Unprompted review
WasteOnline logo

Reply from WasteOnline

Thank you so much for your review Mark and placing your order through WasteOnline. It’s great to hear you were happy with our services. 💙

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look