Watch Hub Reviews 

232
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable during every single interaction, making repairs seamless. Many people mention that the team is able to successfully fix issues that other traditional shops failed to resolve. Consumers are also extremely happy with the remarkably quick turnaround times and very reasonable pricing for complex watch services. People deeply appreciate how transparent communication is handled throughout the entire process, ensuring total peace of mind from start to finish. Individuals looking for reliable service regularly recommend these professionals to their friends and family members.

What people talk about most

Service

People report positive experiences with service, highlighting fast turnaround times and great workmanship.... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Product

Reviewers highlight positive aspects of product restoration, expressing great satisfaction with the... See more

Price

Clients share positive opinions on price, highlighting fair pricing and competitive quotes for repairs.... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, professional interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault Watch Hub! …really didn’t think they could repair my Casio edifice watch, with solar power. Casio quoted for a new blue tooth module and battery , watch hub challenged that and said it was... See more

Rated 5 out of 5 stars

Well chuffed with the service I received from WatchHub - logged a repair query on their website about a Casio I had issues with, and received a call from Nathan very quickly. Discussed the issue, sent... See more

Rated 5 out of 5 stars

What a fantastic job these guys did for my Tag watch .Super quick turnaround and excellent communications through out the whole process .Informed me of any issues and gave options to choose ,no press... See more

Rated 5 out of 5 stars

Having initially left 4 watches with a supposedly expert repair shop in Hatton Garden, only to have all 4 returned to me months later with various reasons why they could not be repaired, I chanced... See more


Company details

  1. Clock Watch Maker
  2. Watch Store

Written by the company

We are watch repair specialists who can perform repairs on all brands of watches. We can tailor our repair service to suit your needs. We use specialists techniques to provide a unique and professional repair service, at an affordable price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(232)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service.

I had never heard of Watch Hub. I have a Citizen Promaster which was too old for Citizen Uk to service and I googled other companies. Watch Hub came up and I contacted them. They rang me next day and explained how it worked. I posted my watch to them, they rang to confirm receipt, rang again to confirm the work was done and rang again to confirm it was being posted back. The watch arrived with me next day. In the days of live chat, email responses and automated responses it is an absolute breath of fresh to communicate by phone with a human being who is keen to help and values service. Well done Watch Hub. I will be recommending you to others.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service (again!)

Great Service (again!). Arrived with three of my wife's watches, had a Costa coffee after which two were ready and the third arrived in the post two days later, just as promised. Thank you Nathan Davies.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Faultless service

This is the third time I've used Watch Hub - absolutely faultless service. Communications are great, always clear and personalised, and turnarounds times are really sharp. My watch comes back like new every time.

Keep up the good work!

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Superb.

Starting with the service: it far exceeded my expectations. The turnround time could only have been bettered by taking my watch to the workshop in person.
And such courtesey seems to be a thing of the past. It gave me great confidence in the company to be spoken to in such a polite way. Also, communication was timely and appropriate.
Finally, the repair was faultless. My watch was returned to me in better condition than when it left.
I highly recommend this company for watch repairs and would use them again.
Thank you.
A very satisfied customer.

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Watch Hub above and beyond

The 2nd time I have used Watch Hub and the second time I have been delighted with the result. Excellent job, highly effective communication, low cost and extremely quick turn around.
Highly recommended.

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and communication

It seems rare these days to find a company that tells you what it is going to do and then does it. Watch Hub does exactly that, clear comminications and flawless execution. I strongly recommend this company to anyone in need of a watch repair or service,

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Can’t rate these guys & the service…

Can’t rate these guys & the service highly enough. Needed a new battery & reseal on my Tag but nothing was too much trouble. Emails & phone calls from start to finish, although once they received the watch it was fixed, cleaned & turned around within a day! Got it back in post 2 days later. Great service, sensible pricing & great communication, will recommend to everyone. Thank you.

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service,did an online enquiry for a price for a battery replacement & reseal on my Raymond Weil watch.
Received a call the next day with a very competitive quote,posted the watch,Received another call to confirm receipt & the price,took up the offer to have the strap cleaned too.
I Received the watch within 2 days.Would highly recommend.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

I can’t speak highly enough about my…

I can’t speak highly enough about my experience having used Watch Hub to repair my Omega watch.
First class service, quick and very efficient, price was fantastic. Will. certainly use again if and when the need arises. Will also share my experience with my relatives and friends. Well done to everyone at the company.

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

Thought my old watch was a goner.

Thought my old watch was a goner as the functions started to fail one by one. Contacted Watch Hub and was reassured they could fix it. The guy I spoke to knew the watch even though they’re not made anymore and understood the issues I was having.
I sent the watch away and they contacted me to say they’d received it and what was required to fix it.
They were very open about everything and offered me other services and were honest about the pricing.
I was billed exactly what I was quoted and the watch was returned repaired and looking great. Good for another 20 odd years.
Can’t rate them highly enough. Great service, greats communication and a great price.
Top notch.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Dunhill watch repair

I contacted the company having found them online.
They responded quickly by email and then followed up with a call to have a chat about the problem. They were confident they could repair my old dunhill watch which had sentimental value for me (as well as being a lovely watch!)
I posted it to them, got another call when they received it and we chatted about what could be done, including a much needed clean. Price was confirmed and agreed. This was on the Sunday and I received it back on the Wednesday. I’m delighted with it, it’s like a new watch. Fantastic service, would definitely recommend. Thank you!

January 29, 2023
Unprompted review
Rated 5 out of 5 stars

Seiko watch repair

Brilliant people to deal with providing a fast and professional service.Would not use anyone else for a watch repair in the future.

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

Extremely grateful for the service

Extremely grateful for the service. It was easy to follow, fast and effective. Staff were extremely helpful and polite. Would recommend the service to all, and will use again, if needed.

September 24, 2022
Unprompted review
Rated 5 out of 5 stars

I'd recommend Watch Hub to anyone

With running our own micro-brand we've worked with Watch Hub regularly throughout the past year. The guys at Watch Hub help us with everything from repairs, movement swaps, all the way through to watch assembly. They're quick and reliable and we couldn't have asked for a better company to help us with this side of the business. The price is great and so is the service - I'd recommend Watch Hub to anyone who has any issues with their watch.

September 7, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look