Watchesgalo Reviews 5

This company has zero competence when it comes to delivering their watches to the customer. They missed numerous self-imposed deadlines to ship, then chose a disaster of a firm as the courier. Tracking information was repeatedly wrong and the day of delivery my package showed it was in Pennsylvania when I live in Seattle. The flip side--the reason I revised this review to 3 stars--is that the watch is truly a work of art. Very well conceived and finished. If Galo can address their shipping issues (most people would pay $50 to get the piece in a timely manner) they would be off to the races. So...great product, not so great execution of delivery.

Excellent watch, and my first one had a couple of issues which I had a moan about and sent a couple of photos and they sent a new one out really quickly with no drama.
Definitely recommend.

Galo makes beautiful, high quality wachtes that are, in general, well worth the money. There are two BUTs though, that led me to deduct points here.

First, they are using the miyota 9039 movement which ensures a slim profile and is capable of precise timekeeping. However in my specific timepiece the movement doesnt seem to have been well regulated, if regulated at all, leaving me with a +35-40 seconds per day outcome. Not a deal breaker, but it's a shame because the movement itself can do so much better.

Second, the watch should've come with a tropic rubber strap as well as a beads of rice bracelet. However, AFTER the purchase was done, Galo informed customers, that the bracelets had some quality control issues coming from the manufacturer and will be shipped seperately later. Galo was very transparent in the process and even said to provide a free leather strap in the end for the inconvenience, which I highly appreciate. Also its worth mentioning, that wanting to deliver a high quality product that meets their and their customers standards, should be valued higher than a quick shipment. However from a purchase in August we're now almost in December, still no shipment of the bracelet, which is just too long. In general I'm not a fan of selling something that you are not 100% sure of you can deliver. We're not a kickstarter campaign here.

I ordered the Super 200 Dark Edition, and the watch itself is genuinely excellent. Great finishing, solid build, and a design that punches above its price. No complaints on the watch head at all.

However, the experience with the Beads of Rice bracelet has been extremely disappointing.

My order included both the watch and the bracelet. The watch arrived on time. The bracelet… never did.
What followed was two months of shifting timelines and repeated promises:

“Shipping 25th September”

“Third week of October”

“First days of November”

“First two weeks of November”

Every time the date reached, it slipped again with a new explanation attached. “Final refinements,” “end links being adjusted,” “handmade processes,” “assembly aligned with the next launch,” and so on.

As of 20 November, the bracelet has still not shipped, and there’s been no firm date, no tracking number, and no resolution. Just rolling estimates that come and go.

I’ve now asked Galo to take the entire order back and refund me in full, because the patience required has gone far beyond reasonable.

The watch is a 5-star product.
The fulfilment and communication around the bracelet have been a 1-star experience.

If you’re considering Galo, be aware: the watch may be great, but if your order includes the bracelet, you might be in for a long and frustrating wait.

— Yousuf M. (UK)

I bought a watch and received it over a month late. When it arrived, I discovered it had QC issues (the dial and glas was not symmetrically inline). I've been trying for over three months to get it repaired or returned. The owner responds occasionally, only to disappear for weeks or even a month (Im still trying but with no answer).

The watch is supposed to have a 24-month warranty, but since it's impossible to get in touch with them, it's a complete scam!

Do not buy from them!"