WatchExclusive Reviews 

800
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the excellent product quality, often noting items arrive brand new, well-built, and exactly as advertised. Consumers frequently highlight the fantastic pricing, finding products significantly cheaper than other options. The ordering process is often described as easy and smooth, supported by excellent communication and updates. Delivery is generally fast, efficient, and well-packaged, with good tracking. However, some customers experienced delays in delivery, with a few shipments taking longer than expected or lacking proper tracking information. Additionally, some people mentioned that dispatch could be slow or that delivery efficiency was not always consistent.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality, design, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Price

People report positive experiences with price, consistently finding great deals and competitive prices, often... See more

Order

Users describe positive interactions with order, often highlighting the ease of the ordering process and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, faultless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bargain prices and easy to order from. I paid £190.70 for my Casio Edifice EFK 100D, the same watch in Blighty cost around £250 on average (if it's available). WatchExclusive also ensured I didn't... See more

Rated 5 out of 5 stars

This was my very first purchase from WatchExclusive, and I couldn’t be happier with the experience. The Citizen Promaster BN0269-50W arrived brand new, fully sealed, with all original tags and pac... See more

Rated 5 out of 5 stars

Ordered a casio watch ,the one I wanted was out of stock.so they got in touch gave us some options,waited till was back in stock.Everytime I contacted them they answered straight away kept telling me... See more

Rated 5 out of 5 stars

Once I made my purchase they sent me an email immediately advising they will need to reach out to their supplier for my watch which would delay the shipment for a week and they gave me the option to w... See more


Company details

  1. Watch Store

Written by the company

Since 2007, WatchExclusive has been built by passionate watch enthusiasts into a trusted online destination for original, high-quality timepieces from well-known watch brands. Our carefully curated portfolio reflects a strong focus on craftsmanship, reliability, and timeless design, ensuring that every watch meets the highest standards of quality and authenticity. Through long-standing personal relationships with manufacturers and official authorized distributors, WatchExclusive guarantees that every watch we offer is 100% authentic and sourced through verified supply chains. This direct access allows us to provide genuine luxury and premium watches at fair, transparent, and competitive prices. Our dedication to authenticity, expert selection, and customer satisfaction has earned WatchExclusive the trust of collectors and everyday watch enthusiasts worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

800 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(800)

121 reviews in the last 12 months

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Rated 4 out of 5 stars

The service surprised me a little as…

The service surprised me a little as I've never used the services of WathExclusive before.
Whilst delivery took longer than I would expect, it was relatively smooth without issues and provided good communication and updates.

August 28, 2025
Rated 2 out of 5 stars

Hidden Customs Fees Made the Watch More Expensive

I recently purchased a watch from this store, and while the initial price seemed good, I had to pay an additional 40 euros in customs fees when the watch arrived. This extra cost was not mentioned at the time of purchase, and it made the watch more expensive than I had initially expected.

It feels like the watch is priced lower just to attract customers, but the hidden customs fees make it less of a deal in the end. I would have appreciated more transparency regarding additional costs.

September 19, 2025
Unprompted review
WatchExclusive logo

Reply from WatchExclusive

Dear Customer,

Thank you for your feedback.

We’re sorry to hear about your disappointment regarding the customs fees. All information regarding shipping, customs, and import duties is clearly stated on our website.

As we ship to outside the EU, import duties or customs fees may apply depending on the destination country's regulations. These charges are the responsibility of the customer and are not included in the product price.

We strive to be as transparent as possible, and we always recommend that customers review our shipping and customs policy before placing an order. If you have any further questions or need assistance, feel free to reach out to our support team — we're here to help.

Best regards,
The watchexclusive.eu Team

Rated 5 out of 5 stars

Very transparent

Once I made my purchase they sent me an email immediately advising they will need to reach out to their supplier for my watch which would delay the shipment for a week and they gave me the option to wait or cancel my order. I waited and I got the watch I wanted a Citizen Series 8 890. Multiple emails came to give me updates on my watch.

July 18, 2025
Rated 5 out of 5 stars

Faultless service all the way through

Faultless service all the way through. Brilliant tracking i knew where watch was from the moment it left watch exclusive to my door and only 4 days from Slovakia to uk. All that and are cheaper than anyone i found. 5 stars well deserved and i love my mudmaster.

July 17, 2025
Rated 5 out of 5 stars

An excellent product

An excellent product, quality through and through and fantastic customer service. This was my fourth purchase and each time the watches were delivered quickly and safely

July 9, 2025
Rated 5 out of 5 stars

Great experience …

Great experience from ordering to delivery contact all the way and when I received my watch it was already set up so I had nothing to do
I will definitely be using Watch Exclusive again
Thank you from a very happy customer

June 19, 2025
Rated 5 out of 5 stars

They were a little bit slow to dispatch…

They were a little bit slow to dispatch my order, but once dispatched. The item arrived surprisingly fast. The watch is perfect. I’m very happy with it. I would definitely recommend WatchExclusive. Service good, updates and tracking info good. I’ve given five stars as ultimately I’m happy with my experience. Thanks WatchExclusive!

June 30, 2025
Rated 5 out of 5 stars

An absolutely faultless service all the…

An absolutely faultless service all the way through. Like free delivery and just 4 days from Slovakia to uk. Also the best value!! watches your find end of. Love my mudmaster thank you watch exclusive.

July 19, 2025
Unprompted review

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