WatchExclusive Reviews 

800
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the excellent product quality, often noting items arrive brand new, well-built, and exactly as advertised. Consumers frequently highlight the fantastic pricing, finding products significantly cheaper than other options. The ordering process is often described as easy and smooth, supported by excellent communication and updates. Delivery is generally fast, efficient, and well-packaged, with good tracking. However, some customers experienced delays in delivery, with a few shipments taking longer than expected or lacking proper tracking information. Additionally, some people mentioned that dispatch could be slow or that delivery efficiency was not always consistent.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality, design, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Price

People report positive experiences with price, consistently finding great deals and competitive prices, often... See more

Order

Users describe positive interactions with order, often highlighting the ease of the ordering process and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, faultless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bargain prices and easy to order from. I paid £190.70 for my Casio Edifice EFK 100D, the same watch in Blighty cost around £250 on average (if it's available). WatchExclusive also ensured I didn't... See more

Rated 5 out of 5 stars

This was my very first purchase from WatchExclusive, and I couldn’t be happier with the experience. The Citizen Promaster BN0269-50W arrived brand new, fully sealed, with all original tags and pac... See more

Rated 5 out of 5 stars

Ordered a casio watch ,the one I wanted was out of stock.so they got in touch gave us some options,waited till was back in stock.Everytime I contacted them they answered straight away kept telling me... See more

Rated 5 out of 5 stars

Once I made my purchase they sent me an email immediately advising they will need to reach out to their supplier for my watch which would delay the shipment for a week and they gave me the option to w... See more


Company details

  1. Watch Store

Written by the company

Since 2007, WatchExclusive has been built by passionate watch enthusiasts into a trusted online destination for original, high-quality timepieces from well-known watch brands. Our carefully curated portfolio reflects a strong focus on craftsmanship, reliability, and timeless design, ensuring that every watch meets the highest standards of quality and authenticity. Through long-standing personal relationships with manufacturers and official authorized distributors, WatchExclusive guarantees that every watch we offer is 100% authentic and sourced through verified supply chains. This direct access allows us to provide genuine luxury and premium watches at fair, transparent, and competitive prices. Our dedication to authenticity, expert selection, and customer satisfaction has earned WatchExclusive the trust of collectors and everyday watch enthusiasts worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

800 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(800)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I received what I thought was a brand…

I received what I thought was a brand new watch but it had a scratch and thumb prints no rapping around the bracelet or watch a used wrinkled bag to cover the watch face a box that had a tear where it had been opened very disappointed this was going to be a present.

April 28, 2025
Rated 5 out of 5 stars

Great company with excellent customer…

Great company with excellent customer service.
I’ve purchased three watches now from them and had several communications overalls and adding to orders all of which they’ve been very helpful understanding and have gone out their way to fulfil my orders.
I would highly recommend if you’re looking for a Watch to contact these people offer a large catalogue a good competitive prices and a fast dispatch.
Many thanks to all the team.

April 24, 2025
Rated 5 out of 5 stars

Great service

Asked to be informed when the product I was interested in was back in stock. Communication was great, got ample warning when it would be in. After purchase it arrived well within the specified time, great service all round.

March 24, 2025
Rated 5 out of 5 stars

Lovely Experience

Lovely Experience
Ordered a lovely Citizen timepieces for myself all the way to Sydney AU. Process was smooth, no roadblocks what so ever. Reached me in the time promised, and I would recommend the service to anyone thats is looking for another watch to add to their collection or buying a timepiece as a gift.

March 20, 2025
Rated 5 out of 5 stars

Very reliable.

Excellent communication and very quick delivery. Very reliable tracking of progress. Thank you.

February 13, 2025

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