I wanted an automatic watch after years of replacing expensive batteries. I had spent weeks searching for a stylish auto ladies watch including going to specialist retail watch stores who sold mainl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been a regular customer of THE WATCH FACTORY for a while now, and they never fail to impress! Their watches are not only fashionable but also crafted with top-notch quality. Every piece... See more
We have ordered at least 4 watches from the Watch Factory , they are quickly delivered and we love the variety of models we can choose from, price is really reasonable too. It is a Great Place to Go... See more
Awesome experience. Couldn't believe how quickly it got to me. I ordered the watch on Monday at midday. It's now Wednesday afternoon and I have the watch on my wrist! Extremely happy with how qu... See more
Company details
About The Watch Factory Australia
Written by the company
The Watch Factory is Australia’s premier online destination for fashion watches. It sells many international brands including Casio, Citizen, Seiko, Tommy Hilfiger, Hugo Boss, Coach, Swiss Military & many more.
The Watch Factory is a passionate and dedicated team focused on delivering exceptional service and great value to their customers. They are an authorised Australian retailer of all the brands they sell. All of their products are 100% genuine.
The Watch Factory offers Free Express Delivery in Australia on orders over $100 and a 30 Day returns period for everyone.
Free Express Shipping
Written by the company
- On Orders Over $100
- Don't pay a penny for shipping when your order is over $100 in Australia. Get speedy delivery in 1-3 business days in metro areas.
30 Day Returns
Money Back Guarantee
Not 100% satisfied with your purchase? No worries! Just send it back within 30 days to get a refund or exchange.
Contact info
Melbourne, Australia
- support@watchfactory.com.au
- watchfactory.com.au
4.7
Excellent
5K reviews
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Great
Great, I'll be back for more watches. I would like a tiny screwdriver included to remove some of the links. My local jeweller charges too much for this service.
October 21, 2025
Highly recommend!
The overall experience has been fantastic, from the moment of the purchase to the fast shipping. Highly recommend the watch factory.
October 17, 2025
Quick and easy to deal with
Fantastic service efficient delivery and absolutely beautiful watch true to the picture I couldn’t be happier
October 16, 2025
Everything was good and I want to…
Everything was good and I want to purchase in future.
September 7, 2025
Great Experience
Great Experience, smooth process was very easy to chose and delivery was on point
I bought the watch for my husband and he loved it.
This company is true to its advertisement, would continue to order from them.
September 4, 2025
Easy to use and find a perfect gift…
Easy to use and find a perfect gift great quality and fair price
September 2, 2025
Repeat customer
Purchased twice from this site now and both times were seamless. Had the watch I ordered within a couple of days of order and pricing was fantastic. Will definitely be back!
October 6, 2025
This is beautiful watch❤️
October 2, 2025
I got what was ordered and was kept…
I got what was ordered and was kept informed all the way. It was delivered quickly and I would recommend you highly.
October 2, 2025
Great service from order to dispatch…
Great service from order to dispatch and product is exactly as advertised
September 28, 2025
Tick.....
A good reputable company. Pricing, product, purchasing and delivery a seamless experience. Have dealt with them on 2 occasions- no problems.
September 30, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
no proper pdf sent via email when…
no proper pdf invoice sent via email when ordered...
September 29, 2025
Reply from The Watch Factory Australia
Hi Mohit,
Thank you for your feedback and for bringing this to our attention.
We’ve now implemented a download feature for PDF invoices. You can access your PDF invoice after a successful checkout via the Thank You page, Order Status page, your Account page, and in your Order Confirmation email.
At The Watch Factory Australia, we’re always striving to improve so that our valued customers enjoy the best possible shopping experience.
Thanks again for your support!
Great watch at a great price
Great watch at a great price, quick delivery time . Definitely be buying from them again .
August 19, 2025
I found very good products and budget…
I found very good products and budget friendly. Also the delivery time is very appreciated that we will get the product within a week
August 20, 2025
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