Watch Home Reviews 

133
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Fraud Alert! I ordered two watches at the end of October. I finally got a tracking number that didn't work with the link they provided. I sent a bunch of emails requesting assistance but never hear... See more

Company replied

Rated 5 out of 5 stars

I ordered the watch of my choice at a fantastic discounted price and received it within 2 days of placing order. I was consistently in touch with customer service through WhatsApp and the advisor... See more

Rated 1 out of 5 stars

Placed order on 9th August. By 13th August we still didn't have despatch confirmation so I emailed and sent WhatsApp message. No reply to either until 15th August when I git notified that bracele... See more

Rated 1 out of 5 stars

Ordered a boss watch and waiting for my parcel for the last 2 days and the tracking number they gave me shows the royal mail hasn't received the parcel. The contact no dosen't work call is not going t... See more

Company details

  1. Watch Store
  2. Fashion Accessories Store

Written by the company

Watch Home which is depending on a holding company operating in the watch industry since 1977, aims to bring consumers and quality products together. Watch Home is a retailer of luxury watches with various supply networks and points of sale in many different countries all around the world. Watch Home offers it's valuable experiences gained in e-commerce and watch industry to the customers through the world-famous brands to create a product and marketing concept in line with the dynamics of the age.


Contact info

2.8

Average

TrustScore 3 out of 5

133 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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2.8

All reviews

(133)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered the watch of my choice at a…

I ordered the watch of my choice at a fantastic discounted price and received it within 2 days of placing order.

I was consistently in touch with customer service through WhatsApp and the advisors were reassuring of dispatch and delivery times.

My watch was packaged with care and the overall quality of my Vivienne Westwood Wallace watch is 10/10 with authentication paperwork.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

I ordered a watch. It never arrived. The tracking says it was delivered, but has not. I have sent several emails and no response. SCAM!!!!
Order Number. 138617-766420

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD!!! SCAM!!!

If zero stars was an option, I'd give that. I ordered 2 watches a month ago. Tracking said they were delivered today which they weren't. Company won't answer my emails. And before the company responds and says that they dont have an order from me like they say with everyone else, here's my proof. My order number: 138617-768739

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

I order two watches

I order two watches, I even paid for the watches to be delivered faster but never received the watches . A fake tracking number was generated but when tracking my purchase it was always in the same place. It has been a month and a half. Scam be aware .

November 11, 2025
Unprompted review
Watch Home logo

Reply from Watch Home

Dear customer!
Unfortunately, we do not have an order from you for two pairs of watches.
We kindly ask you to write to our email address and send us your order confirmation so that we can investigate the matter.
Our email address is: info@watchhome.com

Rated 1 out of 5 stars

TOTAL SCAM

TOTAL SCAM. Never received the two watches I ordered. Tracking number falsely states Delivered, but I never received the watches. Customer Service has not replied.

October 17, 2025
Unprompted review
Watch Home logo

Reply from Watch Home

Dear customer!
Unfortunately, we do not have an order from you for two pairs of watches.
We kindly ask you to write to our email address and send us your order confirmation so that we can investigate the matter.
Our email address is: info@watchhome.com

Rated 1 out of 5 stars

Fraud Alert

Fraud Alert! I ordered two watches at the end of October. I finally got a tracking number that didn't work with the link they provided. I sent a bunch of emails requesting assistance but never heard anything back. In December, after waiting over a month for the watch to be delivered, I used the tracking number they provided on a different tracking website. It listed my package has having been delivered on November 28. I never received anything and they still wont answer my emails.

December 10, 2025
Unprompted review
Watch Home logo

Reply from Watch Home

Dear customer!
Unfortunately, we do not have an order from you for two pairs of watches.
We kindly ask you to write to our email address and send us your order confirmation so that we can investigate the matter.
Our email address is: info@watchhome.com

Rated 1 out of 5 stars

You sent me the wrong watch with no…

You sent me the wrong watch with no receipt and no phone number please get I touch

August 24, 2025
Watch Home logo

Reply from Watch Home

Dear Customer,
Good afternoon.
We have contacted you by email.
If you have not received the email, please contact us by email at info@watchhome.com or on WhatsApp at +44 7570 582780.
We would like to resolve the issue as soon as possible.
Best regards, Vladlina Slojinski
WatchHome Team

Rated 5 out of 5 stars

Safe site

Safe site, the delivery was very fast and with no problema. Recommended

August 5, 2025
Watch Home logo

Reply from Watch Home

Dear Customer!
We are very glad that you are satisfied with our service! We look forward to welcoming you back to our shop!
Best regards,
WatchHome TEAM

Rated 5 out of 5 stars

A new company has taken over they have…

A new company has taken over they have been in touch with me and sending me a new watch out after I purchased one last year for a birthday present and it was broken never had any reply’s from the old company and I would like to say a big thank you my dad will be pleased ⭐️⭐️⭐️⭐️⭐️

August 1, 2025
Unprompted review
Watch Home logo

Reply from Watch Home

Dear Customer! We are very happy that our new team was able to help you solve the problem. We look forward to seeing you back in our shop!
Best regards,
WatchHome Team

Rated 5 out of 5 stars

Best customer service

Hello I really appreciate Watchome service for acting quick and refund my whole money, because mission items.
I bought watch Seiko special edition 370£ for my husband 50th birthday present and found out isn't in stoke anymore. I email 📧 customer service and explained my problem and they sort it out immediately. Refund my money back - I bought from other place and happy now.
Thank you for your help and support.

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking would not use this…

Absolutely shocking would not use this company again.

I ordered a watch for my partners birthday beginning of August and it arrived faulty. The take days to reply to emails and they never answer the phone number supplied on their site. They said they would replace the watch but 3 weeks went buy without a replacement or a refund, I asked for a refund and they said because it been over a month since purchase I can’t have a refund however it’s hardly my fault? They said I hadn’t received a new one as they were waiting for it to come into stock. On the 16th october they said they were sending a new one that day, however I still haven’t received it! I sent an email on the 26th to say it’s not been received but I still haven’t had a reply. Absolutely terrible service. Out of pocket and no watch. Will never use this company again!!!!

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

All good

The watch is beautiful and delivery was quick, however I would appreciate to receive an email confirming the date of delivery. I am really happy with my purchase.

September 5, 2024

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