Watch It Shine Reviews 91

TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

I got a Watch It Shine kit for Christmas a couple of years ago amd I really enjoyed it. I bought my daughter a Tudor watch for her birthday and bought her the female oriented cleaning kit. Pink cloth,... See more

Rated 3 out of 5 stars

Would rate higher but buying replacement items costs more than buying a complete cleaning kit. Purchased 3 kits so far but only needed some of the items. Last purchase was only for replacement cloths... See more

Rated 5 out of 5 stars

Exactly what the watch market needs. I haven’t found a product to use to clean my watches so I’ve always used warm soapy water like google suggested. It’s not effective whatsoever. This pr... See more

Rated 5 out of 5 stars

Well I’m not gonna lie I was sceptical… However the free of charge sample I picked up at the London Watch Show was hugely impressive. So I’ve bought the kit and I’m now having great fun rejuvenating o... See more

Company details

  1. Watch Store

Information provided by various external sources

Watch It Shine is a 7 piece watch and jewellery cleaning kit. Our kit includes a natural self powered foaming cleaning solution, a high quality shine spray, a luxurious leather cleaning/protector, a specifically designed cleaning brush, high pile microfibre cloth and 2 luxury polishing cloths.


Contact info

4.2

Great

TrustScore 4 out of 5

91 reviews

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Rated 5 out of 5 stars

Top job 👏

Having my late father watch and took a lot of pride in it gives me a immense pleasure to keep it in mint condition just watch it shine ✨

November 30, 2021
Rated 5 out of 5 stars

If you own a watch, you need this.

Exactly what the watch market needs.

I haven’t found a product to use to clean my watches so I’ve always used warm soapy water like google suggested. It’s not effective whatsoever.

This product is exactly what I was looking for and if I could have created something myself, it would have been this.

This should be five star as I cannot imagine someone using this and it not doing exactly what is says it will.

Highly recommend!!

September 21, 2021
Unprompted review
Rated 5 out of 5 stars

My order was delivered incorrectly

My order was delivered incorrectly, but one email and the error was corrected immediately. Great service and a fabulous product - jewellery cleaning kit. I would highly recommend this company.

September 14, 2021
Rated 1 out of 5 stars

Thiefs - No customer service - Be Aware

I will not bother you with how many mails I wrote to their delivery partner and them. I purchased 2 watch it shine kits & I payed custom taxes (25€). The order is in Holland since one month now beacause apparently there are missing information. the delivery company says the only people who can help me out is watch it shine, from witch i don't even get anwsers on my mails. This is really a shame and i their silence makes me doubting if this is a legit compagny.
It is difficult to accept that i just lost 135 euros!!!!!!
-----------------------------------------------------
response to their unbelievable response. 1. I did pay the taxes and have proof of it. The problem was you didn't fill the correct information. 2 there is no mail back and forth with you as they only replied to one mail and i have proof of it. this i will never get back. 3. i got a refund only because i made a complaint via my creditcard. 4. Via delivery service show the product returned. Last but not least and this is the worst part watch it shine contradict my complaint and that i have to pay for a product I will never see. I have proof of everything so how do you dare? this is above bad customer service this is a scam.

May 20, 2021
Watch It Shine logo

Reply from Watch It Shine

Hi, I can confirm emails have gone back and forth with this customer and a refund has been issued.

Please understand due to Brexit their is local duty/tax to be paid when accepting goods into Europe from the UK. The customer did not pay the duty/tax and therefore the goods where not released. As a result of this we lost the 2 items and refunded the customer in full.

Thank you

Rated 5 out of 5 stars

Got the kit for my 2020 Rolex Yachtmaster and it is as advertised

I have a newer 2020 MY Rolex Stainless/Everose Gold 40MM Yachtmaster and the Everose gold part of the band had picked up hairline scratches over the past few months. I had heard good things about Watch It Shine and decided to give it a try. Just got the kit in yesterday and cleaned my watch today. It is as advertised. I did not even need to use the "Restore" spray. All I did was use the "Clean" spray solution along with the provided brush, then gave the watch a thorough rinse with lukewarm water. Then patted it down with the included plush microfibre cloth. The watch looks brand-new again and all the hairline scratches are gone. Again, this was just using the "Clean" solution. The "Restore" spray not quite necessary yet given that my watch is still relatively new. Highly recommend this kit for anyone looking to keep their watches looking like new.

April 3, 2021
Rated 5 out of 5 stars

Yesterday

Yesterday, I received a sweet box having raping, opening it found a Titan-Watch. My wife surprisingly gifted it to me.. I loved the watch and heard that she bought that from this website.. I am so thankful to this website for the excellent watch with great brand..

April 2, 2021
Unprompted review
Rated 1 out of 5 stars

Late with shipping, extremely poor customer support.

Placed an order on 16/02/21 04:22am SGT (GMT+8), which got shipped only on 26/02/21.
During 10 days I sent 2 emails, WhatsApp messages, 2 calls on indicated phone numbers. Received absolutely zero reply until I send an angry message to WhatsApp chat.
Person who's on that chat promised to send tracking number and never did.
No email with shipping information, have to go to the website to find out about the status.
Finally after all that effort they kindly shipped my order on 26/02/21 and I received it on 01/03/21.
Do not recommend to anyone. Spoiled the whole experience.

March 2, 2021
Watch It Shine logo

Reply from Watch It Shine

Hi, thank you for your feedback above.

We have looked into this and are unable to see any orders placed by yourself on 16th, the only order we can see is on 15th. Your order arrived with you on 26th of the same month. Your order took 11 days in total to arrive from the UK to Singapore. I would say with the current delays due to both Covid & Chinese new year this is more than acceptable. As a company we received 1 angry WhatsApp message followed by 3 missed calls @ 8am GMT whilst on a conference. Despite customer services being busy a valid tracking link was sent to the customer within 3 minutes, which indicated the item had already been delivered to the customer.

Edit: customer above has since edited their review 3 times after our response

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