Watchlyx 

Couldn't give a 0 star or l would have. Bought a Emporio Armani watch for a Christmas present from these rogues, was faulty on delivery, reported the fault only to get AI or automated response, 15 emails or so and still not sorted. They said it was passed to their investigation department who sent an email then sent an email asking how satisfied l was with the outcome? They did f all and now it's April and still not sorted.
KEEP WELL AWAY.

Criminals! I ordered a watch in December - it never arrived. They took my money. Each time I message them they say they'll look into it and contact me and never do! THis has been going on for 5 months and no watch and no money.

This company are nothing other than a fraudulent organisation I paid in full for a watch I never received they told me they would cancel the order at my request as the watch was “lost in transit” they never sent me a refund so my bank fought them with my proof and got my refund to find they are now sending me threatening emails to pay for a watch I never GOT in the first place and that I never returned it even though they confirmed it was lost in transit and offered a replacement which I didn’t trust or a cancellation for refund on my order which I took they are just downright dishonest I would highly recommend that anyone thinking of purchasing from this company please DO NOT as it took over 3 months for my bank to get my full refund which had to be a chargeback as they would not refund. A pure nightmare to date still sending emails this happened in December 25 I only got my money returned to my bank end of march 26. E Devoy

Scammers!!! I was lucky to get my money back 😉 and I have a fake watch…. I’m getting threats by email 😤 you might get your watch but it’ll be 100% fake

I absolutely would never recommend this company to anyone.I have been trying to return a faulty Burberry watch since December- but as they won’t update their portal to say I ever received it, it is proving impossible. I have now been refunded by my credit card company and they are threatening me with legal action despite my many attempts to contact them to return it. What a joke! Just get replies from bots that contradict themselves. Dreadful communication and customer service.

Avoid purchasing ANYTHING from this company. I ordered at watch for my wife at a cost of over £700, the watch never arrived - they are now threatening to take me to court for not paying for the watch (they issued a refund as it was confirmed as lost in transit by the courier) I have repeatedly asked for proof of delivery which they've ignored (because it wasn't delivered so they're is no proof of delivery) their actions have caused my family nothing but stress and harassment and we're having to take the legal route to stop it - Ive never been treated like this by a company in my life, avoid!

One of the worst experiences I’ve ever had with an online company.

I ordered two watches from Watchlyx back in December and never received anything. By January, I requested a refund — and that’s when the real nightmare began. Since then, it’s been nothing but excuses, unanswered calls (to the number listed on their own website), and pointless automated emails from a bot called “Emma.”

After weeks of getting nowhere, I had to involve my bank just to get my money back, which they thankfully resolved last month.

Now, despite all this, Watchlyx keeps emailing me with threats — claiming the parcel was delivered (it wasn’t) and demanding I either return it or pay for it. They’re even mentioning debt collectors and fraud reports, which is completely baseless and frankly laughable.

Order number: 31444.

Avoid this company unless you want unnecessary stress and a complete lack of accountability.

This is a fraudulent company running a scam. They make the watches attractive so you buy, then cancel the order saying no stock or similair. They will then send you emails demanding payment for the ''delivered'' item and threaten court action. Their scam is documented and I have reported them to action fraud. Avoid them at all costs .

Fake watchs, customer services never respond. Do not buy & avoid no matter how good the deal seems. If you do buy, please use a credit card to pay so you will be protected fro this godforsaken company.

I had written a review earlier about how this company not only failed to deliver my order, but also ignored multiple messages I had sent over, including one instructing a cancellation of the order after it never arrived for over 6 weeks. With no response, I had cancelled the transaction with my credit card provider.

Months later, I received a threat from their legal team telling me that according to their independent reviews, the watch had been delivered, and I had the option to either pay or send the watch back in 14 days before they sent debt collection services. I wrote a long email back detailing our interactions and how the watch had never arrived, only for their customer sevice team to reply and tell me that the watch is actually on the way in transit! (4.5 months after I had placed my order) This company is not only fraudulent but also entirely dishonest and quite frankly runs an illegal operation. I have reported this company to Trading Standards and would encourage all to do the same.

Terrible company have written 20 emails about getting a replacement for my watch strap which broke after 3 wears and all I ever get back is someone will be in contact in 24/48 hours but they never do and when you call them it’s an automatic service that says the same thing, would never buy anything else from them , wish I had read the reviews first , they are the worse company ever, do not buy from this company

DO NOT BUY — I was scammed out of my money.

Scammers of the highest order ! No watch no communication no refund then send me invoice for item that’s no returned ! What a joke and fraudulent so called company ! There email response is AI !! Stay well clear

I bought a Burberry watch and it was faulty on the fastener I’ve been emailing daily for last 3 months saying it’s going to a specialist “Amy” is a robot on phone and email when contacting been promised a refund or replacement and it’s now been 3 months without a call from a “specialist” or any human contact will not buy again from here

Please do not order a watch from this company. I ordered my husband a Burberry watch in November 2025 for a Christmas present. It arrived in December and when I presented it to my husband the strap was too big so took to 3 jewellers all of whom confirmed the strap was faulty and I needed to go back to where I purchased from. From January 2026 to the beginning of April I have sent 18 emails. I get a response to say someone will get back to me within 24/48 hours and then I find myself chasing again. You are not able to call them as they have an automated response when you try calling their number. I have had one person respond every time called Amy who states each time I will get a response back but I have yet to receive one. I only wish I had read the appauling reviews before I ordered from this company. I am now reporting them to Trading Standards.

I ordered a watch back in June. I immediately issued a return (in accordance with their return policy), and they never sent me the return authorization. I have been writing to them for 10 months and they *do* respond but they have never sent me the return authorization, so of course I've never received a refund. At some point I initiated a credit card dispute, they wrote to me saying that in order to process my refund I would have to end my credit card dispute. I ended the credit card dispute and they never sent me the refund or the return authorization.

I also wrote a one-start review in the past on Trustpilot, and they actually sent me a letter threatening legal action against me. They managed to send that but not my refund or return authorization! If you read all the bad reviews on here you'll know they are a scam company that steals money selling mostly fake watches, never providing refunds, etc. They also extort Trustpilot to take down bad reviews so you should really be seeing a lot more bad reviews. Never ever buy from this company.

Untrustworthy 100%
4months of chasing a refund no response

Anyone with issues with this company, you have 120 days to initiate a chargeback on your debit or credit card. This is what I did as they are selling fakes, my watch was verified as fake by Tissot UK, I have my money back.

I would give zero stars if I could. This company is beyond a joke, and their customer service is an absolute mess.

I ordered a watch last year before Christmas, completely unaware of the reviews- my mistake. Since then, I’ve received nothing but frustration and harassment. The watch was never delivered, despite being given a tracking number. The so-called “proof of delivery” was just a completely blurred image, which proves nothing. I can confidently say the item was never received.

Since then, there has been no meaningful communication, only repeated attempts from them to chase me regarding goods I never received, even though I paid upfront. I’ve had no choice but to try and recover the money through my bank.

This has been an incredibly stressful and disappointing experience. Without a doubt, this is the worst company I’ve ever dealt with. I genuinely don’t understand how they are still allowed to operate.

Order no #18992
Appalling customer service. Very late delivery of product. Wrong product delivered ( cheaper watch than the one ordered and paid for). Returned watch using their process and asked for the correct watch to be sent. Instead they processed a refund and kept a 15% restocking fee. I have written to them many times asking for this fee to be refunded. They have delayed in replies consistently but when they have replied they have acknowledged their error and promised to refund the fee but then Done nothing. It is now April 11 2026. This started i. November 2025. I have emails to back up everything I say here.

What’s worse they have no started using an AI agent to respond to emails and send the same rubbish time and time again. Avoid this company like the plague - it’s not worth the hassle even if you manage to get a watch slightly cheaper than main stream outlets.