Watchtrader & Co Reviews 846

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions pleasant and informative. The products are frequently highlighted as being in excellent condition and accurately described, often exceeding expectations. Many people appreciate the competitive pricing and the overall efficient and straightforward service. However, some customers also noted issues with customer service, mentioning unresponsiveness, unfulfilled promises regarding communication, or a lack of follow-up. A few people reported problems with product aftercare, such as difficulty obtaining invoices for insurance purposes or watches malfunctioning shortly after purchase.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the team's professionalism,... See more

Product

Users describe positive interactions with the product. Many customers are delighted with their purchases,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and professionalism.... See more

Price

Consumers find price to be positive, often describing them as competitive, fair, and reasonable. Many... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Recently Sold a watch to Watchtrader & Co, fantastic experience. Responsed to enquiry swiftly, gave an estimate of price. Handled all of the postage, updated me within 24 hours of the tracking showing... See more

Company replied

Rated 5 out of 5 stars

Fantastic these guy work hard and are very good at what they do and deserve good reviews. I was very worried with parting my money online as before gone through really bad experiences but these... See more

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Rated 5 out of 5 stars

My husband and I were in London three different times throughout our month long vacation while looking at watches at different shops.My husband found watchtrader Co online, and presided to the loca... See more

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Rated 5 out of 5 stars

I can't believe I purchased a Rolex from Watchtrader by email. I made my enquiry on a bank holiday, and I was amazed to get an immediate response. After several emails back and forth with Ben, I don't... See more

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Rated 5 out of 5 stars

Amazing purchasing and trading experience. From the second I walked in I was made to feel welcome. Friendly and knowledgeable staff (chatted watches for over an hour) who obviously care about the cu... See more

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Rated 5 out of 5 stars

Jon and the team are a friendly, approachable and fair team to work with. Initially looking to sell an old family watch, Jon then assisted me in purchasing a watch i'd had my eye on for quite... See more

Company replied

Rated 5 out of 5 stars

Great experience great staff and trustworthy which I frown upon for online shopping. Ben was awesome and will be shopping with them in the future. I wanted some serious answers after asking over 20 qu... See more

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Rated 2 out of 5 stars

Review from a sellers experience WatchTrader, good comms - speedy response However the valuation of a 2017 18ct Gold Navitimer was insultive. Genuinely 50% lower than a better known online watc... See more

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Rated 5 out of 5 stars

The watch trader team were very friendly and helpful after I emailed interest in a coupe watches. Ben took the time to call me directly and explain the condition of both which helped me decide. The... See more

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Rated 5 out of 5 stars

Dealt with Joe. Great prices coupled with a fantastic, quick and extremely efficient service. Paid for the watch on a Tuesday afternoon and the watch (which had also been adjusted for me) was on my wr... See more

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Rated 5 out of 5 stars

I put in an offer for a Breitling which fortunately for me was accepted and watch arrived today by special delivery. It doesn’t matter how much you spend, it’s the service and keeping in touch with yo... See more

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Rated 5 out of 5 stars

I have bought watches from Ben in the past before and this was my first experience of selling a watch with them..!! The process was simple & flawless, from getting the watch to them, having great comm... See more

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Rated 5 out of 5 stars

Great set of lads, no-pressure sales, and genuinely good chat and banter. The whole experience felt easy-going and relaxed, with none of the usual pushiness you sometimes get elsewhere. Would happily... See more

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Rated 5 out of 5 stars

Being honest, I wasn’t perhaps the easiest customer Jon had dealt with, due to a change of mind after purchase. Jon was extremely accommodating and an alternative purchase involving a PX was complete... See more

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Rated 5 out of 5 stars

Cracking service yet again from Josh and the team hence why I’m a repeat customer. Ordered a Rolex Explorer and Omega Speedmaster yesterday, both arrived this morning in immaculate condition. Great va... See more

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Rated 5 out of 5 stars

Ordered my watch and it was delivered within 24 hours, had great service from Josh who handled everything via Whatsapp, sent me pictures and videos and maintained great communication throughout. Order... See more

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Rated 5 out of 5 stars

If you want to purchase a luxuary watch look no further than Watch Traderin Jesmond. Joe went abive and beyond to find mr the Rolex i was interested in, he was a pleasure to deal with and i cannot rec... See more

Company replied

Rated 5 out of 5 stars

Just so pleased to have discovered Watchtrader A group of genuine and friendly individuals that make the whole process straightforward and transparent. Well done to you all. Jon, you’re a great... See more

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Rated 5 out of 5 stars

Just received my new watch today. Absoutely delighted. Very easy transaction and bought at a very reasonable price. They seem to have a lot of unworn stock which is exactly what I wanted. Thanks Ben... See more

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Rated 5 out of 5 stars

Absolutely great team! I sold my watch at the London branch through Guv, and he’s been there every step of the way, helping me with its worth and guiding me through the steps for the payment. The tim... See more

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Rated 5 out of 5 stars

I can’t praise Watchtrader enough for my first time buying from them. Billy made it an easy transaction, gave fair prices for trade ins and kept great communication the whole way. I look forward to... See more

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Rated 5 out of 5 stars

We started communication and negotiations about Tudor BB Pink and Flamingo before my UK holiday with Ben.Everything was as said and easy.I will visit again in all my holidays. Thanks a lot Ben

Company replied

Rated 5 out of 5 stars

Sold my watch through Watchtrader's consignment method. Process was straightforward and made so by dealing with Jon McShane. Communication was good by email and WhatsApp, so no problem. Price was... See more

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Rated 5 out of 5 stars

Watched the guys journey on YouTube for a while and couldnt resist a great value Daytona, couldn’t get to the store in person but Josh helped sort it all via watsapp, ordered late afternoon and it arr... See more

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Rated 5 out of 5 stars

I purchased a Rolex from Watchtrader yesterday. From start to finish, the service was excellent, from all the team. The watch was delivered in super quick time this morning and I am delighted with... See more

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Rated 5 out of 5 stars

I sold my Rolex Submariner to Watchtrader. Very professional team! The whole process went very smoothly. They offered me the best price for my watch by far, and the payment was fast and on time. Highl... See more

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Rated 5 out of 5 stars

Fantastic service from Joe. Contact from him within the hour of ordering, sized and shipped out less than an hour later and with me less than 24 hours after ordering. Highly recommend them.

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Rated 5 out of 5 stars

Excellent service from first making contact to actually owning my new watch . Staff were very helpful guiding me through the process of buying a new Rolex watch. Their service was impeccable. The wer... See more

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Rated 5 out of 5 stars

We used Watch Trader consignment service which proved to be straight forward and trouble free, very clear transactions and prompt payment, they exceeded our expectations and would definitely be using... See more

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Rated 5 out of 5 stars

A massive thanks to Joe And Billy for the amazing service I received throughout the purchase of my Rolex GMT-II watch. Just so polite and gave the best advice in helping me to choose my special prezz... See more

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Rated 5 out of 5 stars

the lads at watchtrader are the very best at what they do ,they talk you through evreything and are honest i dealt with jon he is so helpful and nothing is any trouble if you are buying or selling go... See more

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Rated 5 out of 5 stars

Friendly & helpful set of lads. Smooth watch transaction with various options and zero pressure. Definitely would recommend and worth a visit : ) Cheers!!

Company replied

Rated 5 out of 5 stars

Called on a whim with the possibility of doing a part / ex. Genuinely thought, should the watch in question still be for sale that I would not be in a position to do a deal until early spring at the e... See more

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Rated 5 out of 5 stars

I recently sold a watch to Watchtrader & Co, and the experience was absolutely seamless. Jon, Joe, Dan, and the rest of the team have been outstanding from start to finish. As it was my first time... See more

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Rated 5 out of 5 stars

Brilliant service from watchtrader and co. Went through the information on WhatsApp. They helped me straight away. Jon dealt with everything and gave a ballpark estimate, then Guv ant the London b... See more

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Rated 5 out of 5 stars

Saw Hendo hanging out of the back of a lass on Brigg Market on a Saturday night. Shouted over to him if he had any date just in stock and he shouted "I'll sort you out on Monday mate". Absolutely... See more

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Rated 1 out of 5 stars

Not impressed, Ignored me when asking a question lost a customer

Company replied

Rated 5 out of 5 stars

First time selling a watch for me and the whole experience was simple and painless. I dealt with Jon at the Newcastle store and he was professional and friendly, he offered me a fair price for my Ta... See more

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Rated 5 out of 5 stars

Dropped in on-spec to discuss possible sale and/or exchange. I was met by Jon and, following an appraisal of my watches, he offered me what I considered to be a fair amount (My personal note for... See more

Company replied

Rated 5 out of 5 stars

I’ve dealt with Watchtrader several times this year for both purchases and sales, and have found the team — particularly Ben & Jon McShane — to be professional, responsive and transparent. Commun... See more

Company replied

Rated 1 out of 5 stars

The watch was described as being in excellent condition but the strap was split. I was informed over WhatsApp that they would send me a replacement strap but since then I have not received it and my m... See more

Rated 5 out of 5 stars

Outstanding Service from Start to Finish I recently purchased a Breitling from WatchTrader, and the entire experience was exceptional from start to finish. I dealt primarily with Ben, who... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed dealing with Jon & Joe at Watchtrader. Part exchanged watches for something else I wanted, which was delivered really quickly. Watch is in perfect condition and I’m really happy. Tha... See more

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Rated 5 out of 5 stars

There was an issue with the watch but they contacted me and made it right. I wish it wasn't needed, but mistakes do happen and they owned to it and made it right out of their own pocket. So my review... See more

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Rated 5 out of 5 stars

If you’re looking for the best offer for your watches or where to take good care after them, just reach out to Jon. It was a stress free transaction and I’m so happy with the transaction and the look... See more

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Rated 1 out of 5 stars

Watch finder in jesmond I found them dishonest said my watch was only worth 1k yet they selling it for over 2k sorry but atleast be honest with customers

Company replied

Rated 1 out of 5 stars

Bought a Cartier from here for my wife, stopped working within a month, took it for a repair which took weeks, stopped working again within a day - told me I’m not eligible for a refund. I have taken... See more

Rated 5 out of 5 stars

John made this an easy transaction. Spoke to him on Friday, package arrived (paid for) on Saturday morning! I returned my watch and he managed to get the deal paid out in no time! Great service from J... See more

Company replied

Rated 5 out of 5 stars

It's clear that WatchTrader prioritises customer satisfaction, and Victoria exemplifies that commitment. Her swiftness to providing the service I experienced reflects positively on the entire team... See more

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Rated 1 out of 5 stars

Use with caution, this company recently valued a Rare watch for me and completely low balled me. I had previously had 2 other quotes on the same set and these guys offered me over £25k less than th... See more

Company replied


Company details

  1. Watch Store

Written by the company

Watchtrader & Co is an established buyer and seller of luxury pre-owned timepieces with a boutique shop based in Newcastle upon Tyne. Our branch in London means you can buy, sell or upgrade your watch in a location that is convenient for you. With years of experience in the trade, we stock an impressive range of the hottest timepieces from leading luxury brands such as Audemars Piguet, Rolex, Patek Philippe, Richard Mille, Cartier, Tudor, and more. The long-standing relationship that has been created between ourselves and a network of established suppliers enables us to source high-end watches and other luxury pieces at unbeatable prices. We are committed to guiding our clients through all of their watch requirements in the most financially efficient way. Please contact us to discuss any requirements you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

846 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Friendly, supportive and incredible value

Jon and the team are a friendly, approachable and fair team to work with.

Initially looking to sell an old family watch, Jon then assisted me in purchasing a watch i'd had my eye on for quite while. No pressure, no stress - full support.

They've also helped me later on with maintenance support too.

Highly recommend and you wont get better value elsewhere.

December 13, 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for the feedback Sal.
Watchtrader team

Rated 5 out of 5 stars

Fantastic service from Joe

Fantastic service from Joe. Contact from him within the hour of ordering, sized and shipped out less than an hour later and with me less than 24 hours after ordering. Highly recommend them.

December 12, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for the feedback.
Watchtrader team

Rated 5 out of 5 stars

Watch Sale

Recently Sold a watch to Watchtrader & Co, fantastic experience. Responsed to enquiry swiftly, gave an estimate of price. Handled all of the postage, updated me within 24 hours of the tracking showing they had the watch to confirm the price (exactly what was offered in estimate, no silly knocking back on price). Then funds were received well within the 'agreed' payment terms. Great team of people to deal with, would happily use again.

November 25, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for the feedback Nigel.
Watchtrader team

Rated 5 out of 5 stars

Great service and customer care.

Dropped in on-spec to discuss possible sale and/or exchange.
I was met by Jon and, following an appraisal of my watches, he offered me what I considered to be a fair amount (My personal note for sellers; it's not the best time to be selling watches if you want big returns. A loss is pretty much inevitable after the highs of the recent years. However, pre-owned watch prices have also dropped accordingly).
There was no pressure for me to accept the sum offered but I was interested in buying. I decided to part exchange with a monetary difference to be paid to me.
As I was uncertain exactly what watch I wanted, Jon showed me everything I wanted to look at. Watches were correctly sized so I could get a true feel of each model; nothing was too much trouble. Again, there was no pressure to buy.
I'm very happy with my new watch and the monetary settlement was in my bank the next day. That's great service.
In summary, it was a pleasure dealing with the Watchtrader team and look forward to dealing with them again.

December 1, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for the feedback Gordon.
Watchtrader team

Rated 5 out of 5 stars

Saw Hendo hanging out of the back of a…

Saw Hendo hanging out of the back of a lass on Brigg Market on a Saturday night. Shouted over to him if he had any date just in stock and he shouted "I'll sort you out on Monday mate".

Absolutely top notch service would definitely deal with again

November 15, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for the feedback Solomon.
Watchtrader team

Rated 2 out of 5 stars

Box not delivered

Ben, of Watchtraders, brought the watch to me, we made an appointment for the ‘hand-over’ at Schiphol .
So far so good, but I’m still waiting for the box, which he promise to send afterwards. Sent several messages regarding this, now the company doesn’t even respond anymore…
So two stars, it would be only one if they didn’t provide the service to fly to The Netherlands for delivering the watch.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Sold 3 if my watches to these guys and…

Sold 3 if my watches to these guys and all in all a very smooth experience. Prices offered to me were really reasonable and payment was made once they received and checked the watches. Highly recommend!

November 12, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Abdul.
Watchtrader team

Rated 5 out of 5 stars

John made this an easy transaction

John made this an easy transaction. Spoke to him on Friday, package arrived (paid for) on Saturday morning! I returned my watch and he managed to get the deal paid out in no time! Great service from John and the team! A***

November 14, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Wez.
Watchtrader team

Rated 5 out of 5 stars

5 stars all the way ⭐️⭐️⭐️⭐️⭐️

I recently sold a watch to Watchtrader & Co, and the experience was absolutely seamless. Jon, Joe, Dan, and the rest of the team have been outstanding from start to finish. As it was my first time selling a high value watch, I was a bit unsure/apprehensive at first - but from speaking with Dan on the phone to arriving at their shop for the first time, I knew I was dealing with a professional, trustworthy, and successful establishment.

The team walked me through the process with clarity and confidence, making everything incredibly straightforward and reassured me. I was so impressed and assured with the service that I’ve actually now used their secure postal service to sell a second watch - something I wouldn’t have done previously, and I have to say that the postal service is just as smooth and efficient.

I highly recommend to anyone looking for a safe, stress and scam-free way to sell their watch. Five stars all the way!

August 30, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Sue.
Watchtrader team

Rated 5 out of 5 stars

Great set of lads

Great set of lads, no-pressure sales, and genuinely good chat and banter. The whole experience felt easy-going and relaxed, with none of the usual pushiness you sometimes get elsewhere. Would happily buy from them again — and recommend them to anyone looking for a friendly, trustworthy team who make the process enjoyable."

November 11, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Chris.
Watchtrader team

Rated 5 out of 5 stars

Smooth, transparent and professional experience throughout

I’ve dealt with Watchtrader several times this year for both purchases and sales, and have found the team — particularly Ben & Jon McShane — to be professional, responsive and transparent.

Communication was clear at each stage, valuations were realistic, and payments were processed as agreed. They handled both consignment and outright sales efficiently.

A trustworthy and well-organised company — happy to recommend Watchtrader & Co for anyone looking to buy or sell luxury watches confidently.

November 12, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Sanjiv.
Watchtrader team

Rated 5 out of 5 stars

Five star service ⭐️⭐️⭐️⭐️⭐️

I can’t praise Watchtrader enough for my first time buying from them.
Billy made it an easy transaction, gave fair prices for trade ins and kept great communication the whole way.
I look forward to doing future deals with this great company.

November 6, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback John.
Watchtrader team

Rated 5 out of 5 stars

I’ve had a few dealings with the lads…

I’ve had a few dealings with the lads at Watchtrader and they have been great every time. Very accommodating and easy to deal with. I will definitely be back again!!

October 30, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Mark.
Watchtrader team

Rated 5 out of 5 stars

Great service

Great service, communication throughout. The watch i purchased was in stunning condition

October 20, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Michael.
Watchtrader team

Rated 5 out of 5 stars

Excellent service from Ben

Excellent service from Ben. The watch was in excellent condition as advertised.

November 4, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Lloyd.
Watchtrader team

Rated 5 out of 5 stars

Rolex Date Just Purchase

If you want to purchase a luxuary watch look no further than Watch Traderin Jesmond. Joe went abive and beyond to find mr the Rolex i was interested in, he was a pleasure to deal with and i cannot recommend Watch Trader and Joe enough. Five star service

November 3, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Leanne.
Watchtrader team

Rated 5 out of 5 stars

Excellent first class service and rapid next day delivery.

The watch trader team were very friendly and helpful after I emailed interest in a coupe watches. Ben took the time to call me directly and explain the condition of both which helped me decide.
The watch arrived well packaged and in incredible condition which was exactly as described.
Top service and rapid next day delivery.

October 29, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Steve.
Watchtrader team

Rated 5 out of 5 stars

Rolex Skydweller

I walked into the shop looking to part-ex my Rolex Sub for a Skydweller. Whilst I wasn’t spending huge amounts of money, for me, it was. The lads were great. I was treated superb with zero pressure on me. We were able to come to a deal and I walked out a happy man. Top service. Thank you 👌🏽

October 17, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Mark.
Watchtrader team

Rated 5 out of 5 stars

Excellent service from first making…

Excellent service from first making contact to actually owning my new watch . Staff were very helpful guiding me through the process of buying a new Rolex watch. Their service was impeccable. The were polite and courteous at every stage. Their professionalism shone through. I would unreservedly recommend this company to anyone contemplating a new watch purchase.

October 1, 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Terry.
Watchtrader team

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