We don't really have any other choices in water deliver companies, however Primo has been very good. The delivery drivers are kind and professional. All instructions are followed. The cost is highe... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I have been with Primo for several years because they bought out my original provider. Normally if I have a good driver everything is smooth but recently Primo merged with another... See more
Company replied
When we signed up for the service, we were told that we would be given a $50 gift card. We have communicated several times, promised it would be sent, but now told we will have to go to our local C... See more
Company replied
It was okay until it wasn’t. At first their billing was terrible and random. I had no idea when I was going to pay. Then the weather got bad one time and they just kept rescheduling but each day it ca... See more
Company replied
Company details
Written by the company
Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Contact info
United States
- water.com
High-Quality Water Delivered.
3.6
Average
9K reviews
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Reply from Primo Water
Hi Ethel, thank you for the wonderful rating and for sharing that your delivery arrived right on time. It is great to hear the service met your expectations. We appreciate you taking a moment to share your experience with us.
Good quality water
Good quality water. However, delivery service was
not reliable. They missed the delivery days, without notified customers. It makes inconvinient
to customers.
April 9, 2026
Reply from Primo Water
Hi Jung, thank you for sharing your thoughts regarding the water quality and the delivery timing concerns you mentioned, including missed delivery days and lack of notification. We can see your account information and have shared the details with our team so they can review the delivery activity more closely. An agent will be reaching out to follow up and assist further.
great delivery staff
April 9, 2026
Reply from Primo Water
Hi Elizabeth, thank you for the great rating and for highlighting our delivery team. Your kind words mean a lot and will be shared with the crew. We appreciate your support and are glad to be part of your routine.
Stay Away from Primo Water/Brands, ReadyRefresh, Blue Titon and Water.com
Customer for over 25 years until they sent me different water than what I have been getting for years and ordered. The new water Zephyrhills tastes horrible and after the fact I was told they "discontinued" the spring water I have been buying for years. There are higher charges and fees also. All without notice! Was wondering why I couldn't get ahold of my regular delivery man also. This merger with Blue Titon is a disaster and there are two class action suits as a result. One is consumer and the other is securities related. Customer service has disconnected me about a dozen times in the last week and they refuse to satisfy a long time customer. SHAME!
April 15, 2026
Unprompted review
Reply from Primo Water
Hello David. We hear your concerns over incorrect orders, poor product quality, and poor customer service. We would like to get in contact so we can have these issues properly addressed. Please email PBonlineReviews@primobrands.com referencing your review and include your account info so the team can look into this and follow up. Thank you!
Reply from Primo Water
Hi! We're so happy to hear you've found ordering delivery so easy. It's our pleasure to provide a simple, satisfactory experience for you!
When I see the delivery man
When I see the delivery man, he is always friendly and helpful
April 9, 2026
Reply from Primo Water
Hello there! We are so happy that our delivery team provided such a positive experience for you. We'll continue to bring you the best service that we can!
Reply from Primo Water
Hello Barry! We're so happy to hear you're enjoying your service with us. We'll continue to do our best to serve you. Thank you for your kind review!
Reply from Primo Water
Hi Alice! We're pleased to hear that our delivery team could provide such a wonderful experience for you. Thank you for sharing your positive feedback!
Reply from Primo Water
Hey there! We're so pleased to hear we're a reliable service that runs efficiently. We'll continue to do our best for you, thank you for sharing!
Reply from Primo Water
Hi Magdalena. We're so happy to be a service you can depend on! We'll continue to do our best to serve you.
Wonderful service!
April 9, 2026
Reply from Primo Water
Hello Dorothy! We're so grateful for your kind words, it's our pleasure to provide wonderful service for you. Thank you for sharing your feedback with us!
it's ben good
April 9, 2026
Reply from Primo Water
Hi Hector. We're so happy to hear you've enjoyed your time with us. Thank you for sharing this positive review!
Reply from Primo Water
Hello Oscar! We're so pleased to hear you've enjoyed your service. We hope to continue to please!
The delivery driver was very nice
The delivery driver was very nice! Arrived early, which I really liked.
April 9, 2026
Reply from Primo Water
Hello Lois! We're so pleased to hear that we could provide a positive experience for you with an early delivery. We appreciate your positive feedback!
Primo Water makes staying hydrated feel…
Primo Water makes staying hydrated feel easy and reliable. The service runs smoothly, and the water quality is consistently good. It’s a convenient solution for homes or offices that want dependable drinking water without the fuss.
December 9, 2025
Unprompted review
Reply from Primo Water
Hi Madeline! We're so pleased to hear that you're enjoying your service with us, and we always strive to be the most dependable option for you. Thank you for sharing your positive experience, we'll continue to bring you high quality service!
I would prefer to get a call so I know…
I would prefer to get a call so I know approximately when they’re coming so I could be home. Difficult for me to take 45 gallon jugs from the outside of my house to the inside ofmy garage.
November 11, 2025
Reply from Primo Water
Hello Cheryl. We hear your concerns with anticipating delivery and we appreciate you bringing this to our attention. Please email PBonlineReviews@primobrands.com referencing your review and include your account info so the team can look into this and follow up. Thank you!
There’s been a few issues since Primo…
There’s been a few issues since Primo has merged with Sierra Springs. I was delivered the wrong size bottle so scheduled the truck to pick up and replace immediately. Truck drove right by my house and did not pick up. Called Customer service and later that day another truck brought the correct size and returned 5 gallon. There was a mix up on delivery dates but now that seems to be okay so far.
April 9, 2026
Reply from Primo Water
Hello Diane. We hear your concerns surrounding incorrect product delivery and driver issues. We're happy to hear we could get your correct delivery to you! We appreciate you bringing this to our attention and we'll make a note to improve for the future. Thank you!
Reply from Primo Water
Hey there! We're happy to hear you've enjoyed your customer service experience. We'll continue to do our best to provide high quality service!
Delivery Experience
Drivers are polite and friendly. They deliver my water bottles promptly and put them on the front porch.
April 9, 2026
Reply from Primo Water
Hello Lori. It's our pleasure to provide you prompt deliveries with friendly service! Thank you for sharing your feedback, we'll continue to do our best to serve you!
Excellent service fabulous driver
April 9, 2026
Reply from Primo Water
Hi Robert! We're so pleased to hear that our driver provided quality customer service. We appreciate you sharing your positive feedback with us!
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