Water Babies - Birmingham Central Reviews 

23
TrustScore 4.5 out of 5

4.3

Water Babies Office, DE13 9NH Burton-upon-Trent, Birmingham Central, GB


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Rated 5 out of 5 stars

Idrees loves coming to his class, it’s a happy friendly and familiar environment our teacher is fab and watching him learn new things is amazing! Thank you water babies

Company replied

Rated 5 out of 5 stars

We love our splish splash experience with Water Babies at Pedmore — Anne Marie is absolutely brilliant! She’s warm, encouraging, and truly brings out the best in the babies (and the parents!). Our l... See more

Company replied

Rated 5 out of 5 stars

Been taking my son since he was around 3 months old. Water babies has supported him to be able to swim un aided over 20m at the age of 4. My son is able to swim safely, confidently giving him skills f... See more

Company replied

Rated 4 out of 5 stars

Really engaging lessons, fun activities, small class sizes, warm pool. Only small negative is classes don't run in school holidays so my little one lost some confidence BUT has been given some extra... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies - Birmingham Central

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, DE13 9NH, Burton-upon-Trent, Birmingham Central, United Kingdom

  • 01283 814 766

4.3

Excellent

TrustScore 4.5 out of 5

23 reviews

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1-star

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4.3

All reviews

(23)

928 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent swimming classes …

My granddaughter love her swimming classes. Her teacher Emily is excellent.

June 28, 2026
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Reply from Water Babies - Birmingham Central

We couldn't ask for a better review! Thanks for the lovely feedback

Rated 5 out of 5 stars

Idrees loves coming to his class

Idrees loves coming to his class, it’s a happy friendly and familiar environment our teacher is fab and watching him learn new things is amazing! Thank you water babies

June 28, 2026
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Reply from Water Babies - Birmingham Central

Thank you for the wonderful feedback, we are thrilled that you are enjoying the classes so much x

Rated 5 out of 5 stars

My 7m old absolutely loves her classes

My 7m old absolutely loves her classes, especially her teacher Emily.
I'm sure it's her favourite time of the week.
The classes are so well thought out and structured for the little ones.

May 17, 2026
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Reply from Water Babies - Birmingham Central

What a lovely review - we are so pleased you are enjoying your classes! x

Rated 5 out of 5 stars

Lovely interactive swimming lessons…

Lovely interactive swimming lessons that discreetly teach future skills for swimming and water safety.

March 29, 2026
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Reply from Water Babies - Birmingham Central

Thank you for your feedback!

Water Babies

Rated 5 out of 5 stars

It has been wonderful taking my…

It has been wonderful taking my daughter each week to water babies. It has been amazing to see the progress that she has made- she absolutely loves the water and the repetition and songs have really helped her learn new skills. It’s a shame it has got to come to an end.

March 22, 2026
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Reply from Water Babies - Birmingham Central

Thanks for the lovely review, we are so pleased you have enjoyed the lessons. We teach 7 days a week though, so feel free to get in touch with the office to see if there's an alternative class, that way it doesn't have to come to an end ;)

Rated 1 out of 5 stars

The instructor was great

The instructor was great , I have no issues with the sessions my daughter really enjoyed it but the facilities and the changing areas are not set up for parents. There’s so many ways it could be better but as you are in a primary school it doesn’t work well for ease at all. Far too many people using a small changing area. For the price you pay, you expect better,

February 1, 2026
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Reply from Water Babies - Birmingham Central

It's great to hear that you enjoyed the lessons so much but I'm sorry the facilities have made you feel that we are only worth 1 star.

We use school pools because the water is so much warmer, which makes them ideal for baby swimming lessons but we do then have to negotiate smaller changing rooms. Our price is based on the content of the lessons, which we are pleased you were happy with, but we do understand that the environment can impact your experience. We are always happy to look at alternative options for you though, you just may have to travel to find a pool you are happier with.

Rated 5 out of 5 stars

Teach you babies to swim with confidence no matter how young :)

Been taking my son since he was around 3 months old. Water babies has supported him to be able to swim un aided over 20m at the age of 4. My son is able to swim safely, confidently giving him skills for life. The early days are all about water safety and teaching the parent how to be confident taking their little one in the water and giving them freedom to learn to swim way before most swimming lessons even start as most are from age 4. Couldn’t recommend enough. From Laura this in the office to Emily in the pool, these guys always deliver the best service :)

November 16, 2025
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Reply from Water Babies - Birmingham Central

We really couldn't ask for a better review! Thank you so much xx

Rated 5 out of 5 stars

Brilliant

My son loves his swimming lessons with water babies. Emily is fantastic at keeping him engaged and introducing swimming techniques making the learning process easy and fun!

December 7, 2025
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Reply from Water Babies - Birmingham Central

We couldn't ask for a better review! Thanks so much x

Rated 3 out of 5 stars

The class itself was amazing but changing facilities were poor

The class itself was amazing , leo loved it and we had some really special moments made which I'll never forget however the facilities were not very baby friendly. Firstly having to leave the pram outside was less than ideal especially during the winter months as even a rain cover didnt prevent it from getting cold and after swimming the last thing I wanted was to put my baby into a cold material. Also the changing facilities were very unsafe for babies , the small benches which backed onto a concrete wall made getting leo changed or entertained whilst I got myself dressed very stressful. Once leo became more mobile this task was almost impossible as he would try to get himself up off bench or wiggle and constantly nearly hitting his head off the wall. I strongly feel this should be looked at given the cost of the lessons I believe changing mats would not be a big ask and would make a massive difference especially for younger babies.

November 23, 2025
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Reply from Water Babies - Birmingham Central

Thanks for the feedback, we're so pleased that you and Leo enjoy the classes!

It's always tricky balancing the facilities, to get the super warm pools we have to often use school pools, which can be dated and set up for school children rather than babies.

Unfortunately we are unable to provide changing mats as it then becomes our responsibility to keep them at the high standard we would want, this isn't possible when we are in the pool and cannot see the changing rooms and how our equipment is being looked after, sadly not everyone treats items the way we would want them treated.

We do recommend bringing your own and always say the safest place to change your little one is on the floor x

Rated 5 out of 5 stars

Dottie's teacher Becky

Dottie's teacher Becky is so good with her and Dottie looks forward to seeing her.
Becky makes being in the water fun.

November 9, 2025
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Reply from Water Babies - Birmingham Central

Thanks for the great review - we are so pleased that you are enjoying the classes so much x

Rated 1 out of 5 stars

Appalling company very amateur

Absolutely awful company the amount of times they cancelled due to there pool not being warm enough sometimes 5 minutes before I got there then the water being to cold my son was screaming to get out!
When I addressed this and told them I want to leave they said I was in a contract and by no means willing to return my money for the future lessons that was already taken out of my account which we will no longer be using
Appalling company very amateur Do not recommend!!

October 6, 2025
Unprompted review
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Reply from Water Babies - Birmingham Central

Hi,

Firstly we're very sorry that you have been dissatisfied with your recent experience with us.

To respond to your points we certainly had a challenging return after the summer holidays in terms of the cancelled sessions, we do our best to inform you in good time but on one occasion we did only discover the problem when our teacher arrived, which is around the same time you do, unfortunately if the venue don't let us know beforehand we are a bit limited in how early we can let you know - there are guideline temperatures for babies of different ages, if there is a problem that means the pool is cooler than this unfortunately we have to cancel.

On the day you left because your child was unhappy, the pool was 30.3 degrees, which is above the minimum recommended temperature for a 12 week old baby so should have been perfectly comfortable for a two year old like your son. This is also only 0.7 degrees lower than the temperature the pool runs at normally which you said during our conversation that you had been perfectly happy with. Because you were so unhappy on the day, we did double-check with the site manager to ensure we didn't have a fault with our thermometer and he read it closer to 31.

While all children are obviously different it would be very unusual for that temperature to cause a significant reaction in a two year old, particularly when they had previously been happy at such a similar level. We did also offer to lend you a toddler wetsuit which typically adds around 2 degrees of warmth to see if that would help which you declined. The rest of your classmates completed the lesson without any signs of unhappiness.

I realise you are unhappy with our decision not to refund the session that you left but unfortunately the class ran as intended above the minimum temperature the pool is guaranteed to be at, and is advertised at, so I feel it's a little unfair to expect this.

The notice period you signed up to should have taken you around to the end of November, as a gesture of goodwill we significantly reduced that to the end of October, meaning you were only committed to a further two lessons which we also offered to transfer to a different venue. Again, I don't think we are being unreasonable with that; by your own admission you had been perfectly happy with the lessons and venue up until this point.

I genuinely am sorry your time with us has ended with you unhappy as we strive to provide an excellent experience and service at all times.

Kind Regards,

Jon

Rated 4 out of 5 stars

Really engaging lessons

Really engaging lessons, fun activities, small class sizes, warm pool.
Only small negative is classes don't run in school holidays so my little one lost some confidence BUT has been given some extra lessons to boost his confidence at no extra cost.

September 28, 2025
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Reply from Water Babies - Birmingham Central

Thanks for the great review, we're thrilled you enjoy the lessons so much you'd like to swim all year! As we use school pools (because they are so toasty and warm) we struggle through the holidays because they have no staff on site so we can't guarantee the pools will be in the condition we need them to be - it's also when our teachers take their holidays ;) x

Rated 5 out of 5 stars

Absolutely love it 🥰

My little girl loves swimming.
She’s very confident in the water.
Best decision to take her to water babies 🥰

July 20, 2025
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Reply from Water Babies - Birmingham Central

Aah, thank you so much Cristina!

Rated 5 out of 5 stars

Surpassed my expectations

Surpassed my expectations, Becky is a great instructor at Pheasey Farm school. My daughter started sessions at 5 months and has been attending for around 6 months and she loves it! She laughs and splashes all through, it’s great to see the interaction the babies have with each other. They achieve so much in a 30 minute lesson, the babies are swimming underwater released, they are holding on to the side bar and learning all the cues which help them be safe in the water. The songs and props keep the sessions fun and it is a good work out for the parents. I am looking forward to taking her on holiday to enjoy the pool and her being a more confident swimmer than I am.

July 17, 2025
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Reply from Water Babies - Birmingham Central

We love to hear how much you and your little one are enjoying the classes! Thank you so much for sharing your feedback and we hope you have a lovely holiday xx

Rated 5 out of 5 stars

The best swimming lessons

My daughter has been thriving with her lessons at water babies! She is more confident every time and loves to swim now. I can't thank you enough water babies has been the best decision to attend for my daughter thank you.

July 17, 2025
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Reply from Water Babies - Birmingham Central

It's wonderful she loves to swim. Thank you for your positive feedback.

Water Babies

Rated 5 out of 5 stars

Great for teaching little!

The lessons are structured wonderfully! We look forward to swimming every week and now my little doesn’t want to get out the water at the end of class! If your looking for a class that teaches littles to swim in a fun way that builds confidence I’d definitely recommend don’t be put off by the price, it’s money well spent!

July 17, 2025
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Reply from Water Babies - Birmingham Central

We're happy to hear that the lessons are so enjoyable for you, we couldn't really ask for a better review. Thank you for recommending us!

Water Babies

Rated 5 out of 5 stars

Absolutely Outstanding Experience

We love our splish splash experience with Water Babies at Pedmore — Anne Marie is absolutely brilliant! She’s warm, encouraging, and truly brings out the best in the babies (and the parents!). Our little one gained so much confidence in the water, all thanks to her gentle, expert approach.
We also have catch up lessons with Emma at the Mercure west hotel and she also is great!
So friendly, helpful, and welcoming — she went above and beyond to make us feel at home.

July 6, 2025
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Reply from Water Babies - Birmingham Central

What wonderful, kind words! We are so thankful for your review and we love to hear how much you are enjoying the classes!! x

Rated 5 out of 5 stars

Brilliant Staff- Anne Marie & Zara

My little one started swimming at the Birmingham west hotel when he was only 15 weeks old. He is now 8 months old. His teacher Anne-Marie has been nothing but spectacular and really puts in the effort to know your baby and adapt to their needs and wants . My little one has really grown and learnt so much and I put that down to his swimming as he was very delayed due to being a poorly NICU baby.

We had a slight issue with the venue - Mercury Hotel- as the hotel itself was causing issues such as cancellations and generally poor facilities. I phoned water babies office to discuss this and originally cancel as it did become too much of a faf. The lady , Zara, was so understanding and friendly about it , she took the time to listen and understand my point of view. As a result, we are now going to try a different venue for my baby to swim at as me and my little one really enjoy water babies as a whole, it was just a shame an external source ruined that for us .

All in all , I want to give a massive appreciation to Anne-Marie and Zara as they are nothing but brilliant in what they do and deserve high praise. You can tell they love their job and care about the babies and parents. Water Babies is an amazing company, I would just recommend choosing a different venue than the Birmingham West !

June 25, 2025
Unprompted review
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Reply from Water Babies - Birmingham Central

Thank you so much for the lovely review, it's so great to hear how much you enjoy your lessons and how far your little one has come! I hope you continue to enjoy the classes now you have found a new venue x

Rated 5 out of 5 stars

Great

Great! My daughter’s been going to water babies since she was 12 weeks old. She’s 2 1/2 now. And the team have supported us through the difficult “koala” “no I don’t want to” times.
Thanks to Jon at Victoria School.
Plus super helpful team when dealing with queries.

May 5, 2025
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Reply from Water Babies - Birmingham Central

Thanks for the wonderful feedback, we are so pleased you have enjoyed your journey with us so far!! xx

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