Water Babies - Lancashire Reviews 

24
TrustScore 4.5 out of 5

4.5

Water Babies Office, PR1 3BY Preston, Lancashire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Water babies is such a special place and I would recommend to everybody 💙. My three year old has been going since he was a few months old and is so confident in the water. He loves his lessons with J... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend water babies Lancashire enough! We have been coming since my little boy was 3 months old. We have loved every lesson! Jackie is amazing & always so lovely and patient with ever... See more

Company replied

Rated 3 out of 5 stars

Used to love WaterBabies and rave about it to everyone but over last year or so it seems to be more about cramming the classes as full as they can just to make more money. Seems to have lost interest... See more

Rated 5 out of 5 stars

Love the Sunday morning classes that both of my children go to. They have both been in the pool with Water Babies since they were 2 weeks old and it shows. My 3 year old is now very confident in the w... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies - Lancashire

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, PR1 3BY, Preston, Lancashire, United Kingdom

  • 01772 502 666

4.5

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(24)

928 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Olivia is brilliant and Finley loves…

Olivia is brilliant and Finley loves his swimming lessons Thankyou

March 23, 2026
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're happy to hear that your child enjoys the swimming lessons. Thank you for sharing this positive feedback; we appreciate it greatly.

Water Babies

Rated 5 out of 5 stars

Water babies is such a special place…

Water babies is such a special place and I would recommend to everybody 💙. My three year old has been going since he was a few months old and is so confident in the water. He loves his lessons with Jackie. She is so sweet, kind and patient and we’re soo grateful for her and water babies for helping teach him essential skills for life. Thank you water babies!!

March 19, 2026
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're happy to hear how much you love Water Babies! It's wonderful to know your child is confident in the water and that you appreciate the essential skills they're learning. Thank you for your kind words!

Water Babies

Rated 5 out of 5 stars

Highly recommended!

I cannot recommend water babies Lancashire enough! We have been coming since my little boy was 3 months old. We have loved every lesson! Jackie is amazing & always so lovely and patient with everyone. We went on holiday and my little boy absolutely loved the pool & I know coming to lessons from such a young age has really helped his confidence.

Communication with Holly & the team has been fantastic, always so friendly & helpful.

I would highly recommend to everyone! 🙌🏼

March 9, 2026
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're so happy to hear your little boy has gained confidence in the water through our lessons. It's great to know that you've found our team friendly and helpful. Thank you for your wonderful recommendation!

Water Babies

Rated 5 out of 5 stars

We love Water Babies Lancashire

We’ve been taking our daughter to Water Babies Lancashire since she was just 12 weeks old, and she’s now a year and a half and she absolutely loves it!

Her Sunday swim has become the highlight of her week. It’s been amazing to watch her confidence in the water grow week by week. She’s now so comfortable that she even tries to “swim” every night in the bath!

When we take her abroad on holiday, we get so many comments from other parents about how confident she is in the water, which really shows how much these lessons have helped her.

The skills these lessons teach babies and toddlers are truly invaluable. Not only is it great fun for them, but it also builds water confidence and safety from such an early age. We’re so glad we started when we did and would highly recommend Water Babies Lancashire to any parents thinking about baby swimming classes.

March 8, 2026
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're happy to hear that your daughter loves her Water Babies swimming lessons! It's wonderful knowing her confidence in the water has grown so much, and that you've received positive comments on holiday. We appreciate you recommending our classes!

Water Babies

Rated 5 out of 5 stars

Fantastic teachers who are warm and…

Fantastic teachers who are warm and knowledgeable and well structured lessons

March 5, 2026
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're glad you find our teachers warm and knowledgeable, and that you enjoy the well-structured lessons. Thank you for your feedback!

Water Babies

Rated 5 out of 5 stars

Love our Sunday morning classes…

Love the Sunday morning classes that both of my children go to. They have both been in the pool with Water Babies since they were 2 weeks old and it shows. My 3 year old is now very confident in the water and is able to keep himself safe which is particularly reassuring when we are all on holiday. My 1 year old is heading in the same direction and loves being in the water. The teachers are incredibly welcoming and friendly and play a huge part the kids development.

March 8, 2026
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We are so happy to hear that both your children enjoy our Sunday morning classes! It's wonderful to know they've gained water confidence and skills with us. We appreciate your kind words about our welcoming teachers and their role in your kids' development.

Water Babies

Rated 5 out of 5 stars

Amazing!

We have been swimming with Water Babies since my little girl was 3 months old and we have absolutely loved every second! She is now 2 and a half and during our time at Water Babies we have had 3 teachers, Leanne, Lizzie and Jackie, all whom have been absolutely fantastic with my daughter! We currently swim with Lizzie who is amazing at what she does! The enthusiasm and patience she has with the children is incredible and we always have the best time swimming on a Sunday with her.

Communication from the team to myself has been nothing but positive. We are always made aware what stage in their swimming journey the children are up to, and will get told about any new and exciting events taking place. Would give this place 10 stars if I could! ⭐️

March 11, 2026
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're so happy to hear your little girl has loved swimming with us! It's wonderful that you've had such positive experiences with our teachers and communication. We appreciate your kind words and are glad you're enjoying your time with us.

Water Babies

Rated 5 out of 5 stars

Amazing

Amazing! My little baby boy loves his Sunday morning swimming classes 🩵

March 11, 2026
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're so glad your baby boy enjoys his Sunday swimming classes! Thank you for sharing this amazing feedback with our team.

Water Babies

Rated 5 out of 5 stars

We’ve had a fantastic experience with … Holly and Lizzie

We’ve had a fantastic experience with water babies! The teachers are truly excellent, you can tell they genuinely care about the children and their progress. Their attention to detail is outstanding, and they make sure every single child is accounted for and supported throughout the session.

The lessons are very well organised, and the instructors create such a safe, positive environment for both babies and parents. They’re always attentive, patient, and quick to notice if a child needs extra help or encouragement.

It’s clear a lot of thought goes into how the classes are run, and that level of care really shows. Highly recommend!

March 1, 2026
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

It's great to hear that you appreciate the teachers' genuine care and the well-organized lessons. We're glad the safe and positive environment we create is beneficial for both you and your baby. Thank you for your high recommendation!

Water Babies

Rated 5 out of 5 stars

Fantastic

From start to finish our experience with water babies at Splash at Darwen was brilliant. Jackie provided a really welcoming and engaging environment for our baby.

Would definitely recommend and only stopped attending due to a change in our circumstances.

February 23, 2026
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're glad you enjoyed your experience at Splash at Darwen! We appreciate your kind words about the welcoming environment. Thank you for recommending us, and we wish you all the best in your new circumstances.

Water Babies

Rated 5 out of 5 stars

Leanne has been great

Leanne has been great , and can't believe how much Harper has progressed in her swimming lessons , she loves going every week .

February 8, 2026
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We are glad to hear Harper is making progress in the classes and has a love of her Water Babies lesson! We will pass this feedback onto Leanne for you.

Water Babies

Rated 5 out of 5 stars

Absolutely amazing baby swim class and…

Absolutely amazing baby swim class and teacher! Olivia is so patient, kind, and knowledgeable, and makes every class feel safe, calm, and fun for both babies and parents. My baby has gained so much confidence in the water, and it’s been incredible to see the progress each week. The class is well-structured, engaging, and perfectly suited for little ones. You can truly feel how much Olivia cares about every child. Highly recommend to any parent looking for a positive and nurturing first swim experience for their baby! ( Burnley branch)

January 26, 2026
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We are so happy to hear you are loving your baby swim classes. Our aim is to provide a safe environment for you and your little one to learn to swim, so we are glad to hear this is the case. We will pass on this feedback to Olivia also. Thank you!

Water Babies

Rated 5 out of 5 stars

Sad to have to leave - it’s been fab!!!

My son has attended Waterbabies at Penwortham with Jackie for over a year to date.
We have absolutely loved it and his water confidence and his swimming skills and improved greatly. He was only 6 months old when he started so it’s been so lovely to watch him grow and improve. Jackie was fantastic - so friendly and my son spent every lesson smiling his way through it. He loved the songs and the different games that he played. We are only leaving water babies due to my work situation changing.
Just wanted to say thank you so much for the past 14 months

January 20, 2026
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're happy to hear that your son's water confidence and swimming skills improved so much! It's lovely knowing he enjoyed the lessons and games. We appreciate your kind words and thank you for the past 14 months, we have passed this feedback onto Jackie. We wish you all the best!

Water Babies

Rated 5 out of 5 stars

Acresfield Water Babies is fantastic!

I loved taking my son to Water Babies at Acresfield. The only reason we stopped going was due to relocating, but we’re now at a Water Babies in Scotland. The main reason swimming was so good was because of Lizzie - her enthusiasm and joy just made it so wonderful. She was also really reassuring and I always felt we were in safe hands. I can’t emphasise enough how great she is at teaching. It’s a bonus at Acresfield that the facilities are also lovely - the pool was always warm and the changing rooms are really clean, there’s just not enough space for changing babies. I really loved taking my son, and it was my favourite day of the week because we’d have our swimming lesson, so I would recommend it to anyone considering it

October 1, 2025
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're happy to hear that you and your son enjoyed the lessons! It's great to know that the teaching was so wonderful and reassuring. We appreciate your feedback regarding the changing room space at Acresfield. We're glad it was your favourite day of the week!

Water Babies

Rated 5 out of 5 stars

Vincent has grown in confidence over a…

Vincent has grown in confidence over a short period of time. Vincent was made to feel part of the group and loves coming swimming

November 2, 2025
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're happy to hear that Vincent's confidence has grown and that he feels included! It's wonderful he enjoys swimming with us. Thank you for your feedback.

Water Babies

Rated 5 out of 5 stars

Good communication

Great lessons, lovely warm pool, small groups

October 26, 2025
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

Hi Bev, was lovely to speak to you on the phone. Glad we have managed to resolve the confusion. Holly

Rated 5 out of 5 stars

Fun and interactive

Baby loves swimming lessons and we can see an improvement each week. Went away on holiday last week and we felt so comfortable and confident being in the water with her knowing she was used to the water and being underwater incase she ended up dipping in or water went on her face. Brilliant. The lessons are very fun and interactive with nursery rhymes and singing and dancing. She has learnt so many new skills in just the last 2 months and exciting to know where she will be in the next 6 months or so. A skill to last a lifetime and love for being in the water too.

September 28, 2025
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're happy to hear that your baby loves swimming lessons and that you've seen improvement each week. It's wonderful to know you felt comfortable in the water during your holiday. We appreciate your feedback on the fun, interactive lessons and the new skills your baby has learned. Thank you!

Water Babies

Rated 1 out of 5 stars

Communication is awful & no refunds given

Communication is awful. I was only told my lessons would not be starting at the initial start date 2 days before they were meant to begin. I had to keep ringing up to find out what was going on (whether going to a different pool or just waiting till later date). I was told a new start date (after ringing up several times) and then again this didn’t happen. I had to ring up again to confirm what Leyland leisure centre had put on Facebook (that the swimming pool wouldn’t be opening till later that month). Eventually I cancelled the membership as I wasn’t getting any lessons and the communication about this was atrocious. It has been 6 weeks and I still don’t have a refund that was promised. I have rang up two weeks after initially being told I would get a refund for the missed lessons to be told it was being processed. I then rang up another 2 days after to be told it had been credited to my waterbabies account for future lessons… I was finally told that this was down sorted and it would come back to my account within 3-5 days. They said that the refund would come back in 2 parts. I have now got the first part but I am STILL waiting for the second part. When I rang back again they said that they couldn’t do it so would send it by bank transfer… This hasn’t happened. At this rate I am never getting the money back. In addition, they never pick up the phone when you call, adding to the time taken to deal with issues.
Communication with parents regarding lessons needs massively improving and is the main reason I have chosen to go elsewhere. It is not worth the hassle. It feels like a company that isn’t used to dealing with customers and is very new to organisation.

July 28, 2025
Unprompted review
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We're sorry to hear about the issues you've experienced with communication and the delay in receiving your refund. We appreciate you bringing this to our attention. We are taking steps to improve our communication processes and will look into the refund issue to ensure it is resolved promptly. Thank you for your feedback.

Water Babies

Rated 2 out of 5 stars

Disappointing

I moved from water babies wiltshire to water babies Lancashire and what a disappointment it is!
The teachers are not as friendly and interactive, the pool is usually busy with other people swimming so its extremely noisy and no space to do our lesson, the pool isn't the best as im only small (5ft5) and im forced to go on my tip toes or swim alot during the lesson as its a very deep pool, my daughters on the exact same lesson she was in wiltshire yet lancashire do things very differently and have different songs and half the stuff we where doing before we haven't even done here!
For example when it comes to independent swimming we all did it at the beginning of the lesson with the teacher in wiltshire, we took it in turns so everyone got to swim independently. Here in Lancashire if your lucky once every 2 months maybe (if that) you might get to do an independent swim to a random adult who's child also doing lessons, so you dont really want to go and swim to them because you dont know them!

So far there's nothing much ived liked about moving to lancashire water babies which upsets me as me and my daughter both really enjoyed wiltshire one so much and would go back in a heart beat. I think we pray it gets better!

July 20, 2025
Water Babies - Lancashire logo

Reply from Water Babies - Lancashire

We appreciate you taking the time to share your experience. We're sorry to hear that the Lancashire lessons haven't met your expectations compared to your previous experience. We will address the pool environment, teaching styles, and lesson structure with our team to ensure a more consistent and positive experience for everyone.

Water Babies

Rated 4 out of 5 stars

Brilliant classes that have helped my…

Brilliant classes that have helped my baby fall in love with water he gets so excited every lesson. The only downfall is the changing facilities at fox fields hotel it’s difficult to safely get myself and my baby changed. Luckily all the mums help each other.

July 13, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look