Water Babies - London North West Reviews 

27
TrustScore 4.5 out of 5

4.3

Water Babies Office, HA5 3EF Pinner, London North West, GB


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Rated 5 out of 5 stars

Our twins look forward to their lesson and absolutely love it. The songs and approach really suits their age group. Our boys water confidence has massively increased and so brilliant to see how the ch... See more

Company replied

Rated 5 out of 5 stars

Jordann is so supportive and wonderful with our daughter. She is really helping her feel more confident in the water and to try new things.

Company replied

Rated 4 out of 5 stars

I love how my baby gets to bond with myself and also for them to create relationships with other babies. Also knowing that water can be fun to play with and learning other skills. It is a great way to... See more

Company replied

Rated 5 out of 5 stars

Water babies has been great for both my kids. Very friendly swimming teachers and a great and supportive admin staff too. Thanks for all your hard work.

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies - London North West

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, HA5 3EF, Pinner, London North West, United Kingdom

  • 0208 427 4012

4.3

Excellent

TrustScore 4.5 out of 5

27 reviews

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4.3

All reviews

(27)

967 reviews in the last 12 months

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Rated 5 out of 5 stars

Steph is just a wonderful teacher-…

Steph is just a wonderful teacher- she’s fun and nurturing with the babies

April 26, 2026
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Reply from Water Babies - London North West

Thank you for your lovely feedback! We’re so happy to hear that you and your little one are enjoying lessons with Steph. Her fun and nurturing approach makes such a difference, and we’ll be sure to share your kind words with her 💙
Water Babies

Rated 5 out of 5 stars

Water babies has been great for both my…

Water babies has been great for both my kids. Very friendly swimming teachers and a great and supportive admin staff too. Thanks for all your hard work.

May 3, 2026
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Reply from Water Babies - London North West

Thank you for your wonderful 5* review! We are so pleased both your children have enjoyed their lessons. We appreciate your kind words.

Water Babies

Rated 5 out of 5 stars

AMAZING team!

AMAZING team! My son has learned so much with them in the past 15 months. His confidence in the water has grown so much - we look forward to our lesson every week!

May 3, 2026
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Reply from Water Babies - London North West

We are so happy to hear about your son's amazing progress and growing confidence in the water! We appreciate your wonderful feedback.

Water Babies

Rated 5 out of 5 stars

Great instructor!

Jordann is so supportive and wonderful with our daughter. She is really helping her feel more confident in the water and to try new things.

April 26, 2026
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Reply from Water Babies - London North West

Thank you so much for your lovely review! We’re so pleased to hear that Jordann has helped your daughter grow in confidence and feel encouraged to try new things in the water. We’ll be sure to pass on your kind words to her — she’ll be delighted! 💙

Rated 5 out of 5 stars

Great place

Great place! Both of my kids are going there. Progress is remarkable

November 17, 2025
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Reply from Water Babies - London North West

Thank you so much for your lovely review

We’re so pleased to hear that both of your children are enjoying their lessons and that you’ve seen such great progress. It’s wonderful to be part of their swimming journey and watch their confidence grow in the water.

We really appreciate your support and look forward to seeing you at the pool again soon! 💦

Rated 5 out of 5 stars
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Reply from Water Babies - London North West

Thank you so much for your lovely review

We’re so glad to hear that you and your little one are enjoying the experience. Creating a positive and fun environment for both babies and parents is really important to us.

We look forward to seeing you both at the pool again soon! 💦

Rated 5 out of 5 stars

All teachers are really kind and the…

All teachers are really kind and the classes are fun and interactive

March 8, 2026
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Reply from Water Babies - London North West

Thank you so much for your 5⭐ review!

We’re so pleased to hear that you find our teachers kind and the classes fun and interactive. Creating a positive, engaging environment for both little ones and their grown-ups is exactly what we aim for.

We really appreciate you taking the time to share your experience, and we look forward to seeing you in the pool again soon! 💦

Rated 5 out of 5 stars

We love water babies

We love water babies, the team is truly dedicated and helpful, and we are so lucky to have the best teacher ever Steph! Thank you for everything you do!
I also find the pricing a bit excessive, I wish was more accessible to everyone!

February 9, 2026
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Reply from Water Babies - London North West

Thank you so much for your lovely review! ⭐

We’re delighted to hear how much you’re enjoying your Water Babies journey and that Steph has made such a positive impact. She really is fantastic, and we’ll be sure to pass on your kind words to her.

Our whole team works hard to create a supportive and fun environment for our little swimmers and their families, so it means a lot to hear that this has been your experience.

We also really appreciate your feedback regarding pricing. We’re always grateful when families share their thoughts, and we will certainly take this on board.

Thank you again for your support, and we look forward to seeing you both in the pool soon! 💙

Rated 5 out of 5 stars

Engaging and full of fun.

Our twins look forward to their lesson and absolutely love it. The songs and approach really suits their age group. Our boys water confidence has massively increased and so brilliant to see how the children progress. The lesson facilitator is amazing, she’s child friendly and very engaging. Achievements are well celebrated and every child feels important.

February 2, 2026
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Reply from Water Babies - London North West

Thank you so much for this wonderful review ⭐
We love hearing how much your twins enjoy their lessons and look forward to them each week — that’s exactly what we aim for. It’s fantastic to hear how the songs and age-appropriate approach have helped build their water confidence and how clearly you can see their progress.

We’re especially pleased to hear such kind words about the lesson facilitator and the supportive, celebratory environment she creates. Thank you for taking the time to share your experience — it really means a lot to us 💙

Rated 5 out of 5 stars

Wonderful experience

Water babies is simply amazing. I started taking my son from 3.5 months old and he has enjoyed every lesson. I can’t swim and I was so nervous to get in with my baby but Steph and Joey always made me and baby feel comfortable. I feel so much more confident in the water with my baby. Love the structure of the sessions. I 100% recommend

January 26, 2026
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Reply from Water Babies - London North West

Thank you so much for this lovely review and recommendation ⭐
We’re absolutely delighted to hear how positive your experience has been. Starting swimming with your baby can feel daunting, especially if you’re not confident in the water yourself, so it’s wonderful to hear how supportive Steph and Joey have been in helping you both feel comfortable and confident.

We’re so pleased you’ve enjoyed the structure of the sessions and, most importantly, seeing your son enjoy every lesson. Thank you again for your kind words and for recommending us — it truly means a lot 💙

Rated 5 out of 5 stars

Great teachers

Great teachers

December 15, 2025
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Reply from Water Babies - London North West

Thank you so much for the 5-star review! ⭐
We’re really pleased to hear you’re enjoying the lessons and finding the teachers great. Your support means a lot to us.

Rated 2 out of 5 stars

1 lesson cancelled every month

1 lesson cancelled every month
Facilities not great
Inconsistent teachers

December 8, 2025
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Reply from Water Babies - London North West

Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience hasn’t met expectations.

We understand how frustrating cancellations can be, and we only ever cancel lessons in situations where it is absolutely unavoidable — for example, pool-related issues. We do our best to minimise disruption, and any missed sessions are always added back to your account as credits or catch-up options.

Regarding the facilities, we work closely with the pool to address any issues as quickly as possible, and we are continuously feeding back to ensure improvements are made for our families.

As for the teachers, we aim to provide consistency wherever possible. On the occasions where a different teacher is required, it’s usually due to unavoidable circumstances such as illness or emergencies. All of our cover teachers are fully trained and experienced, but I appreciate that continuity is important and we are reviewing how we can improve this.

If you’re open to it, I’d really welcome the chance to speak with you directly so we can better understand your experience and work towards resolving your concerns.

Thank you again for your feedback.

Rated 5 out of 5 stars

Very honest and helpful staff

Very honest and helpful staff. And swimming instructor is very experienced and kind towards kids.

November 24, 2025
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Reply from Water Babies - London North West

Thank you so much for the wonderful 5-star review! We’re delighted to hear that you found our staff honest and helpful, and that our swimming instructor made a positive and kind impact on the kids. We truly appreciate your feedback!

Rated 5 out of 5 stars
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Reply from Water Babies - London North West

Thank you so much for the 5-star review! We’re thrilled to hear you enjoyed the class and had such a great experience with our teacher.

Rated 5 out of 5 stars

Good

We are very happy and we love swimming

November 17, 2025
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Reply from Water Babies - London North West

Thank you for your fantastic 5-star review. We’re delighted to know you are happy with your experience, and we love hearing how much you enjoy swimming with us.

Rated 5 out of 5 stars

Wonderful lessons!

My experience with Harrow water babies has always been a pleasant one. I started when my girl was 3 months old and she’s now 25 months old and we’re still going. My daughter has always loved the classes and enjoyed it so much! Our teacher Louise is really good and my daughter always looks forward to seeing her. If you miss a lesson you are offered a catch up lesson, but it may not be at your normal venue. Yes the classes are a little expensive but me and my daughter both enjoy it so much so I continue with it.

October 6, 2025
Unprompted review
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Reply from Water Babies - London North West

Thank you so much for your lovely review! We’re so pleased to hear that you and your daughter have been enjoying your swimming journey with us since she was just 3 months old — it’s wonderful to see how far she’s come.

It’s great to know that she loves her lessons and looks forward to seeing Louise each week. We’re also glad you’ve found our catch-up system helpful for when you can’t make a session.

We really appreciate your continued support and kind words — it means a lot to our whole team. We’re delighted that the classes have been such an enjoyable experience for both of you!

Warm regards,
Water Babies NW London

Rated 5 out of 5 stars

Brilliant lessons

I can’t say enough good things about this program. The instructors balance safety with fun, and they explain everything clearly to parents. My baby went from being nervous in the water to giggling through the whole class. It’s been such a joy to watch the progress.

September 29, 2025
Unprompted review
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Reply from Water Babies - London North West

Thank you so much for your wonderful review! We’re thrilled to hear that your baby has gained confidence in the water and is enjoying every lesson.

It’s fantastic to know our instructors’ approach of combining safety with fun is making a difference — seeing those giggles and progress really is the best part of what we do!

We look forward to continuing the swimming journey with you both.

Rated 5 out of 5 stars

We’ve been taking our 9-month-old to…

We’ve been taking our 9-month-old to lessons for a few weeks, and we’re so impressed. The instructors are gentle and encouraging, making both parents and babies feel at ease. Our baby smiles and splashes with excitement every time. Highly recommend for building water confidence early!

September 8, 2025
Unprompted review
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Reply from Water Babies - London North West

Thank you so much for your lovely review! We’re delighted to hear that your little one is enjoying the lessons and building water confidence so happily.

It’s wonderful to know that both you and your baby feel comfortable and supported in the pool — seeing those smiles and splashes makes all our work worthwhile!

We look forward to seeing you both continue to enjoy your swimming journey.

Rated 2 out of 5 stars

Value is questionable

I took my 6-month-old baby to Water Babies classes from July until September, and unfortunately, I would not recommend them.
The venue itself is not designed with babies in mind. There are no proper facilities for changing — only one changing table, which means most parents end up changing their babies on benches or even the wet floor. The showers are unpleasant and poorly maintained, and there is no step-free access to the building, which makes things difficult with a stroller.
The classes are well-structured and the staff were friendly, but I struggled with the approach of dipping babies under the water. Most babies in our group cried a lot after each attempt, and sadly, it gave my baby a real fear of water. She would start crying as soon as she saw her bathing suit or even the instructor, which made the whole experience very stressful rather than enjoyable.
I can see how these classes might work for some families, but based on our experience, they were not the right fit for us.

September 21, 2025
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Reply from Water Babies - London North West

Thank you for your feedback, and we’re sorry to hear your experience wasn’t as positive as we’d hope. While many families do enjoy our approach, we appreciate that every baby is different, and we’re sorry your little one found it stressful.

We’ll also share your comments about the facilities with the venue, as we know how important comfort and accessibility are for parents and babies.

We’re glad you found our team friendly, and we wish you and your little one all the best in building water confidence in the future.

Rated 5 out of 5 stars

Fun way for babies, young children to learn swimming

My little one loves water so we started taking her to water babies a couple of months ago and I am so glad we did! It’s great fun for both baby and parent! Swimming is such a good life skill and it is a great way to teach young babies and children how to navigate the waters safely. Also special mention for the instructor (Nadia) she is absolutely amazing.

September 28, 2025
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Reply from Water Babies - London North West

Thank you so much for your lovely review! We’re delighted to hear that your little one is enjoying her time in the water and that you’re both finding the classes such fun.

Swimming really is such an important life skill, and it’s wonderful to know you’re seeing the benefits already. We’ll be sure to pass on your kind words to Nadia — she’ll be thrilled to hear your feedback!

We look forward to seeing you both continue to grow in confidence and enjoy your swimming journey together.

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