Water Babies - London North Reviews 

44
TrustScore 4 out of 5

4.2

Water Babies Office, N20 0HE London, London North, GB


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Rated 5 out of 5 stars

Water Babies has become the highlight of both me and my partner's week, as well as our son Henry's. Sally is brilliant at providing a safe and enjoyable environment, showing genuine love and car... See more

Company replied

Rated 5 out of 5 stars

We have tried both leisure centre and water babies swimming. Water babies is more expensive but the quality of the lessons, 1-1 support and small classes is higher so worth the money. Our son loves hi... See more

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Rated 5 out of 5 stars

I enrolled my little one to Water Babies when she’s about 15 months, and it was the best decision. We have seen so much improvements in her confidence in the water. If you’re thinking of getting your... See more

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Rated 5 out of 5 stars

We love coming to our Waterbabies classes on Sunday morning with Bernie! Bernie is so patient and passionate about the lessons. Zura has a great time, and for young children the lessons repeat with sl... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies - London North

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, N20 0HE, London, London North, United Kingdom

  • 0203 617 8823

4.2

Great

TrustScore 4 out of 5

44 reviews

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4.2

All reviews

(44)

909 reviews in the last 12 months

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Rated 5 out of 5 stars

Huge improvement

I previously had my son in swimming lessons with another provider. In the year he was there he didnt learn very much and didnt get a lot of teacher time. Since moving to water babies I have seen a huge improvement in his confidence and capabilities in just a few months. The classes are fun and the fact that the parent is in the water really helps the kids. The teachers are fantastic. I can see my son swimming independently in the very near future.

December 22, 2025
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Reply from Water Babies - London North

Hi Lisa

Thank you so much for your wonderful 5-star review — it truly means the world to us 💙

We’re delighted to hear how much progress your son has made since joining Water Babies. Building water confidence and independence is at the heart of everything we do, so it’s fantastic to know you’ve seen such a big improvement in just a few months.

Our parent-and-child approach is designed to make little ones feel safe and supported while they learn, and we’re so pleased you’ve found the classes fun and engaging. We’ll be sure to pass your kind words on to our teachers — they work incredibly hard to give each child the attention and encouragement they need.

We can’t wait to see your son swimming independently — what an exciting milestone that will be! Thank you again for trusting us with his swimming journey.

Best wishes,
The Water Babies North London Team 💦

Rated 5 out of 5 stars

Mandatory life lessons

We love coming to our Waterbabies classes on Sunday morning with Bernie! Bernie is so patient and passionate about the lessons. Zura has a great time, and for young children the lessons repeat with slight added on progressions weekly and you may sometimes feel you kids isn’t listening or taking it all in. What proved to us was when we took Zura on her first holiday she was like a duck to water, all the skills linked together and was so easy. Can’t wait to get our newest addition started!

December 22, 2025
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Reply from Water Babies - London North

Hi Samuel,
We’re so pleased to hear that you and Zura are enjoying the classes. It’s wonderful to know that the skills she’s learned with Bernie have translated so well during your holiday.
Thank you so much for your kind words. We truly appreciate them and look forward to welcoming your newest addition.
Warm regards,
Water Babies North London :)

Rated 1 out of 5 stars

Go Somewhere Else!!!

This company and franchise specifically is awful. Terrible customer service, poor management, rubbish communication. The teachers are the only saving grace -- but having had classes with a few now, some of them make the experience worse (Carmel, the owner for example).

Please take your little ones somewhere else. They deserve better than Water Babies North London 🙃 And half of these 5 star reviews are from a teacher, Ana.

December 13, 2025
Unprompted review
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Reply from Water Babies - London North

Thank you for taking the time to share your feedback. We’re very sorry to hear that you feel disappointed with your experience.

We take all feedback seriously and would genuinely welcome the opportunity to discuss the concerns you’ve raised so that we can better understand what has happened and address any issues appropriately. However, we’ve been unable to locate your details on our system based on this review.

If you would be willing to contact us directly with your name and any relevant booking details, we would be more than happy to look into this further and have a conversation with you.

Please call us on 02036178823 or email us directly to jumpin@waterbabies.co.uk

Kind regards,
Water Babies North London Team

Rated 5 out of 5 stars

I wasn’t sure if my little one will…

I wasn’t sure if my little one will like it but it end up really well, he loves it, loves to be in the water. The teachers are really helpful and they don’t push them if they don’t like it or they are not in the mood, they always advise for a different technique.
We are very happy with our decision.

Looking forward for more sessions.

December 8, 2025
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Reply from Water Babies - London North

Thank you so much for taking the time to leave us an excellent rating. We really appreciate it! Your feedback helps us to improve our service for everyone. 😊

Water Babies North London

Rated 1 out of 5 stars

Dangerous for newborns

Dangerous for newborns. Absolutely freezing temperature in the Oak Lodge facility. We called multiple times at 020 3617 8823 to complain about this, and an extremely rude lady was dismissing it every time. This person claimed to be the business owner, which would make the case even more shocking.

Our son got extremely sick in November after a swimming session, after which the temperature in the changing room was 13 degrees (I decided to bring a thermometer with me to prove my case). You could literally see steam coming out of your mouth in the room.

All parents try to change the babies in the hallway for the babies to not be called.

Absolutely shocking service and management from the HQ.

The actual swimming instructor is extremely lovely, so a huge shame that the lady on the phone made a huge mess of this whole situation.

I do not recommend these services to absolutely any parents, if you want your child to be healthy and safe, or if you want a respectful service.

December 7, 2025
Unprompted review
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Reply from Water Babies - London North

Hi Vlad

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations, and we take your concerns seriously. We would also like to offer some clarification from our side.

Our facility temperatures are regularly monitored, and our records for November did not indicate levels as low as described. However, we were made aware of an issue with the heating in the changing area at Oak Lodge, which we reported to the school immediately for rectification. We regret that your personal experience felt uncomfortable and left you feeling dissatisfied. We have since reviewed the heating settings at Oak Lodge and are satisfied that the issue has now been resolved.

Regarding your phone conversations with our team, our intention is always to support parents promptly and respectfully. We apologise if our communication did not come across as warmly or helpfully as it could have and we were disappointed that our offer of an alternative venue, along with the partial refund provided, was not accepted.

We are pleased to hear that you found the instructor lovely, as our teaching team works hard to create a positive and safe environment for all families. We would never want any parent to feel unsafe or unheard and welcome all feedback whether positive or negative so we can continue to improve the services we offer.

If you would like the opportunity to discuss your concerns further, please do get in touch.

Water Babies North London

Rated 5 out of 5 stars

The Best Swimming Lessons We’ve Ever Had!

I’ve been taking my son to swimming lessons at various leisure centres since he was one year old, but he never really learned how to swim. The classes always felt overcrowded, and the focus was mainly on swimming up and down with floats rather than actually teaching the children proper swimming skills.

After just his first lesson with Water Babies, he was able to put his head under the water — something he had never done before! In only five weeks, he’s learned more than he did in the previous four years of lessons elsewhere. It’s been such a fantastic experience that I’ve now enrolled my daughter too.

I’d recommend Water Babies to anyone and everyone — it’s worth every penny! Thank you, Water Babies!!

October 6, 2025
Unprompted review
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Reply from Water Babies - London North

We're happy to hear that your son is thriving with us! It's wonderful to know he's developing essential swimming skills. We're so pleased your daughter is now enrolled too, and we appreciate your recommendation!

Water Babies

Rated 5 out of 5 stars

The best experience with Water Babies

My son started swimming with Water Babies at 4 months old (he’s now 14 months) we’ve attended weekly lessons, from day one it has been organised, well managed and amazing. The way the lessons are conducted really helps your baby to learn and become confident in the water. My son is striving and I’m so happy with Water Babies and his teachers.

June 30, 2025
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Reply from Water Babies - London North

We're so happy to hear that your son is thriving with our lessons! It's wonderful to know that you appreciate our well-managed program and that our approach has helped him become confident in the water. Thank you for your amazing feedback.

Water Babies

Rated 5 out of 5 stars

We have had another great term os…

We have had another great term os swimming lessons. My little ones have made so much progress again. My 5yo doing all 4 strokes really well now. My 3 yo building her distance swimming independently more and more each week. We had so much fun and we cannot wait for our classes to start again in September.

July 19, 2025
Unprompted review
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Reply from Water Babies - London North

We're happy to hear that your children are progressing well and enjoying their swimming lessons. It's wonderful to know they are having fun and improving their skills. We appreciate your positive feedback and look forward to seeing you back in the pool!

Water Babies

Rated 5 out of 5 stars

Brilliant teaching

Brilliant teaching, my child absolutely loves the water!

July 17, 2025
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Reply from Water Babies - London North

We're happy to hear that our teaching is effective and your child loves the water! Thank you for your positive feedback; it means a lot to us.

Water Babies

Rated 5 out of 5 stars

Bethany is awesome

The company is very communicative, has loads of fun extra activities, and our instructor, Bethany is brilliant. She gives great instructions, is patient, and helps the babies have a fun time.

July 17, 2025
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Reply from Water Babies - London North

We're happy you enjoyed the extra activities and found the instructions helpful. It's great to hear the babies are having fun, too. Thank you for your positive feedback!

Water Babies

Rated 1 out of 5 stars

Rude teacher

Rude teacher, poor facilities and same thing every week. I joined the Nuffield Friern Barnet water babies but I ultimately left because I found the tutor Carmel to be rude and occasionally passive aggressive. She forced my son to change his outfit when he was crying and had a go at me for not wanting to immerse my head underneath the water saying I have 2 strikes left. What should have been a fun experience has left me and my son traumatised beyond repair. Also they make you pay one extra month if you want to cancel! No changing facilities for babies either - just a repetitive boring walking around in circles every week. Also spoke to other mums that left they all mentioned it was because of the tutor including my friend Charlotte who said she bullied her too.

July 4, 2025
Unprompted review
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Reply from Water Babies - London North

We appreciate you taking the time to share your experience. We're sorry to hear that the class and instructor did not meet your expectations, and that you found the facilities inadequate. We'll address your concerns about the class structure, instructor behaviour, and cancellation policy internally.

Water Babies

Rated 5 out of 5 stars

My baby loves the swimming lessons

My baby loves the swimming lessons
He got so comfortable in the water and some skill that r life important

March 31, 2025
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Reply from Water Babies - London North

We're so happy to hear that your baby is enjoying the swimming lessons! It's wonderful to know that he's becoming more comfortable in the water and developing important skills. Thank you for taking the time to review our lessons.

Rated 5 out of 5 stars

We are very happy with our classes

We are very happy with our classes, the instructor is very friendly and the class structure is fun. My daughter really enjoys and she has made so much progress.

March 24, 2025
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Reply from Water Babies - London North

Thank you for your kind words! We're thrilled to hear that your daughter is enjoying her classes and making progress. We strive to create a fun and engaging learning environment for all our students. We really appreciate you taking the time to review our lessons.

Rated 5 out of 5 stars

I love this class

I love this class. It’s a safe, nurturing environment for babies and their parents to learn new skills. Anna is an amazing teacher and we’ve loved every session.

March 24, 2025
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Reply from Water Babies - London North

Thank you for your kind words! We're thrilled to hear you've had such a positive experience in our class. We strive to create a welcoming and supportive environment for both babies and parents, and it's wonderful to know that Ana's teaching has made a difference. Thank you for taking the time to review our lessons.

Rated 5 out of 5 stars

Cici!

This review is 5 stars only because of Cici at St John's. She is an incredible person and teacher. She makes all the negative experiences with this company disappear as soon as we're welcomed by her smiling face and genuine demeanour. I really mean genuine - you can tell she cares, she loves children, and she wants to see your child succeed. It actually makes me emotional typing this. My son has sensitivities and feels energies, and as soon as we met Cici and experienced our first session with her, I knew she was the right one! We have had fine experiences with other teachers here but Cici is on another level. My son's engagement and joy (joy is another word for Cici!) in every lesson has been an utter treat to witness. I am so grateful to her beautiful spirit, patience, and sheer talent as a teacher (and human!).

March 30, 2025
Unprompted review
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Reply from Water Babies - London North

We are so happy to hear about your positive experience with Cici! It's so lovely to read how much your son enjoys his lessons with her. It sounds like she has created a truly special and nurturing environment for him to learn and grow.

We understand how important it is for children to feel comfortable and supported in their learning journey, and it's clear that Cici's genuine care and passion for teaching have made a significant difference in your son's experience. We are grateful for your kind words and for sharing your appreciation for Cici's exceptional skills and dedication.

Rated 5 out of 5 stars

Amazing experience

We have been swimming with Harriet for more than 2 years now and we absolutely love it!

January 13, 2025
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Reply from Water Babies - London North

Thank you for your kind words! We are so happy to hear that you and your family have enjoyed swimming with us for the past two years. We strive to provide a positive and enjoyable experience for all our swimmers, and your feedback means a lot to us :)

All the best,

Water Babies

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