Water Babies - Notts & Derby Reviews 

38
TrustScore 4.5 out of 5

4.3

Water Babies Office, NG22 8NF Kirklington, Notts & Derby, GB


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Rated 5 out of 5 stars

My son loves his lessons with Water Babies! He wasn’t sure at first and the instructor was understanding and adapted the activities to suit him! The courtesy classes are a good system for catch ups, a... See more

Rated 5 out of 5 stars

Charlotte adapts each lesson to the pace of each individual child in the group, makes me feel comfortable in the pool to support my child and you can see she knows each child well. My little girl love... See more

Company replied

Rated 5 out of 5 stars

We have been going to Portland College for 4 months now, Lindsey is our teacher for our 7 month old and she’s amazing! Watching our babies confidence grow in the water has been beautiful. Now she’s... See more

Company replied

Rated 5 out of 5 stars

From the phone call I made to make enquiries to the lessons my daughter has, every experience with water babies and all of the staff have been great. There are regular emails updating me of what's... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies - Notts & Derby

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, NG22 8NF, Kirklington, Notts & Derby, United Kingdom

  • 01636 815 567

4.3

Excellent

TrustScore 4.5 out of 5

38 reviews

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4.3

All reviews

(38)

967 reviews in the last 12 months

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Rated 5 out of 5 stars

Michelle is the best!

Our instructor Michelle is absolutely amazing. So lovely, friendly and knowledgable and helps make new mums feel at ease. Her lessons are fun for the adults aswell as the babies! It always feels so personal! Our favourite time of the week!

November 15, 2025
Water Babies - Notts & Derby logo

Reply from Water Babies - Notts & Derby

Thank you for your kind words about Michelle! We're so happy to hear that you and your baby enjoy the lessons! It's wonderful to know that the sessions feel personal and that you find them fun and informative.

Water Babies Notts & Derbys

Rated 5 out of 5 stars

Waterbabies is my favourite baby class…

Waterbabies is my favourite baby class of the week with my 5 month old!
I can’t believe how much he has learned and progressed in the water already and it’s making me more confident too. Our instructor, Hayley, is just a joy! She’s so supportive and understanding and my little boy loves her! Couldn’t recommend Waterbabies enough.

November 6, 2025
Unprompted review
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Reply from Water Babies - Notts & Derby

We're so happy to hear that you and your little one are enjoying the classes and that he is progressing so much. It is great that you're feeling more confident too :) We appreciate your kind words about Hayley, thank you for sharing!

Water Babies Notts & Derbys

Rated 5 out of 5 stars

Water babies

Water babies has been amazing for my little girl. She’s come on leaps and bounds in the water, I don’t know who enjoys the classes more me or her lol. Can’t fault water babies from top to bottom admin staff are super helpful and friendly and the instructors are amazing

October 19, 2025
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Reply from Water Babies - Notts & Derby

We're so happy to hear that your little girl has progressed so well! It's wonderful knowing you both enjoy the classes and we appreciate your kind words about our office team and teachers.

Water Babies

Rated 5 out of 5 stars

Waterbabies 5*

Our Son has been attending Waterbabies swimming lessons from 9 weeks old and absolutely loves them. The hydropool we swim at is perfect and clean! We did get moved to another pool for a short period of time due to building issues which wasn't ideal but it was quickly resolved! Our Son thoroughly enjoys his swimming lessons and we do believe his development has come on leaps and bounds since starting them. We cannot rate Waterbabies enough - thank you.

October 5, 2025
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Reply from Water Babies - Notts & Derby

It is lovely to hear that your son enjoys Waterbabies swimming lessons! We really appreciate your understanding regarding the temporary pool change, thank you for working with us to make sure your lessons continued whilst the works were being carried out. It's wonderful to hear about your son's development; thank you so much for your positive feedback.

Water Babies

Rated 2 out of 5 stars

Lacks customer experience

Sessions are cancelled every month without 24hr notice. Instructors show favouritism & on many sessions the instructors excersices exceeded the guidelines of 4 submersions in one session. This is a session of babies under 1 year.

October 17, 2025
Unprompted review
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Reply from Water Babies - Notts & Derby

Thank you for your feedback. We are sorry that you have had some disruption to your lessons. For babies aged 6–12 months, we gradually build up to a maximum of six intentional submersions per session, always led by each baby’s comfort and cues. We uphold very high standards, and our robust procedures ensure every session is safe, gentle, and positive.

We appreciate you sharing your thoughts and are always happy to discuss any concerns directly. We have tried to contact you by telephone

Rated 5 out of 5 stars

Great

Good swimming instructors, my baby now loves swimming and looks forward for the swimming class every week.

September 21, 2025
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Reply from Water Babies - Notts & Derby

We're happy to hear that your baby loves our swimming class and looks forward to it every week! Thank you for sharing your positive experience with us.

Water Babies

Rated 5 out of 5 stars

Amazing for beginner swimmers from young ages

My two toddlers come swimming every Sunday, they can't wait to see their teachers and they've learned so much from these lessons. Highly recommend it 👌

September 7, 2025
Unprompted review
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Reply from Water Babies - Notts & Derby

We're happy to hear that your toddlers enjoy their Sunday swimming lessons! It's wonderful knowing they're learning so much and excited to see their teachers. Thanks for recommending us!

Water Babies Notts & Derbys

Rated 4 out of 5 stars

The classes are amazing

The classes are amazing, very well structured, with good use of equipment, and very well tailored to each age.

I just haven't given 4 stars for the following reasons:
1) The changing facilities in Nottingham (Mercure Hotel, Sherwood) are no good for babies. It a very small facility with only one changing table and very little space. When we finish class and you have all those babies wet and needing to get changed, it becomes very crowded and most end up changing the babies over a towel on the floor.
2) Although there is a structured programme where each student achieves their skills in their own time, and this is recorded in your login site, we don't get any explanation regarding the programme, what the skills and "treasures" mean (they fancy names of the sort of "cloudfish cove"), and I don't really know what my child is doing well at and where she needs more work.
3) The price is just really high compared to any other swimming class (over twice as much as most)

July 21, 2025
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Reply from Water Babies - Notts & Derby

We appreciate your comments on the classes and the structure, we will feed this back to teachers to make sure that they are giving more detail.
We're sorry the changing facilities at the Nottingham location did not meet your expectations, we do not provide nor suggest the use of changing tables at any of our venues as the safest place to change babies is on the floor. This is to remove the risk of falling. Alternatively, we would always recommend bringing a changing mat.
Thankyou for bringing these points to our attention, we are very glad to hear that you are enjoying the lessons! :) Please get in touch if you would like to try a different venue.

Water Babies Notts & Derbys

Rated 5 out of 5 stars

great classes

great classes , great trainer at portland college. l recommend this to anyone who wants their children to learn how to swim

May 5, 2025
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Reply from Water Babies - Notts & Derby

Thankyou so much for your recommendation, it means alot! We are so glad you are enjoying your lessons!
Water Babies Notts and Derbys

Rated 5 out of 5 stars

Water babies under water photoshoot

We had underwater photos taken with Waterbabies and what a lovely experience. The team were so professional and lovely. They made me and my little one feel very relaxed and we got some fabulous photos from the shoot! Well worth the money and we can’t wait to get our photos printed and up on the wall:

March 9, 2025
Unprompted review
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Reply from Water Babies - Notts & Derby

We are thrilled to hear that you had such a great experience at your underwater shoot! Our underwater photos are one of a kind!
Water Babies Notts & Derbys

Rated 5 out of 5 stars

Patient and friendly teacher, we have great fun!

My baby has attended since he was 8 weeks old. Swimming is a life skill and Water Babies build up theses skills each week even from the age of 8 weeks. I know in time my boy will bea confident independent swimmer and safe around water. I can't thank Michelle enough, her praise, patience and bubbly positive attitude brightens even those harder days with a small baby. Michelle is such an asset to Water Babies! Thank you!

March 17, 2025
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Reply from Water Babies - Notts & Derby

We are so glad you are enjoying your lessons with Water Babies! Thankyou for your kind words!
Water Babies Notts & Derbys

Rated 5 out of 5 stars

Underwater photo shoot

We have recently attended an underwater photo shoot, our first one to be precise.
Although we haven’t received the pictures our experience was a great one, the team in the pool made my little girl feel so comfortable she did an amazing job going in.
Thank you for the experience guys xx

March 9, 2025
Unprompted review
Water Babies - Notts & Derby logo

Reply from Water Babies - Notts & Derby

We're so glad you enjoyed your first photoshoot! Your images are being processed now and should be ready to view in around 3-5 working days! We can't wait to see what you think :)
Water Babies Notts & Derbys

Rated 1 out of 5 stars

Careful about the payment options!

Everyone very carefully about Payment!
If we want to stop the lessons need to pay 4 lessons payment more to them. also if we not inform them before stop they says it is a subscription so we need to pay all the due payment until it cancels.

January 16, 2025
Unprompted review
Water Babies - Notts & Derby logo

Reply from Water Babies - Notts & Derby

Thank you for your review. We're sorry to hear that you feel that way, but we very much appreciate you bringing this to our attention.

When you sign up to Water Babies, we explain our terms and conditions during your booking call and give you access to a copy for you to sign. We always highlight your tie-in and notice period during the call. When you booked on, you were asked whether you wanted to set up a monthly Direct Debit or pay monthly by card. Both options will automatically process the payment for your lessons at the beginning of each month as we operate a rolling monthly payment model.

We would love for you to contact us to chat things through so that we may deliver a better experience next time. You can reach us at complaints@waterbabies.co.uk.

Thank you,

Water Babies

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