Water Babies - Tees Valley & North York Moors Reviews 

30
TrustScore 4.5 out of 5

4.3

Water Babies Office, TS26 0LJ Hartlepool, Tees Valley & North York Moors, GB


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Rated 4 out of 5 stars

My daughter has lived and benefitted from water babies since 8 weeks old She has at times slowed in progression re skill but has always grown confidence and safety in the water due to what she lear... See more

Company replied

Rated 5 out of 5 stars

Jemma has made our water babies experience amazing. The lessons are filled with lots of different fun activities each week and Jemma always has time to help and support everyone. She even makes less c... See more

Company replied

Rated 5 out of 5 stars

Niki is brilliant, really friendly and enthusiastic. She adapts each session for each babies ability but is also really reassuring for parents who maybe anxious. My baby has really built her confidenc... See more

Company replied

Rated 5 out of 5 stars

The wonderful teacher, Joe, makes the experience the great thing that it is - she couldn't possibly do anything more. Joe knows ALL the babies by name, she encourages by word and by example, she uses... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies - Tees Valley & North York Moors

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Water Babies Office, TS26 0LJ, Hartlepool, Tees Valley & North York Moors, United Kingdom

  • 01642 711 734

4.3

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.3

All reviews

(30)

969 reviews in the last 12 months

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Rated 5 out of 5 stars

Jo is an absolute fantastic teacher!

Jo is an absolute fantastic teacher!! She’s always been so supportive

July 12, 2026
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Reply from Water Babies - Tees Valley & North York Moors

We are thrilled to hear that you had such a positive experience with your teacher.

Water Babies

Rated 3 out of 5 stars

Spennymoor Venue

Great changing facilities however usual classes been moved venue and cancelling as more of a travel. Teacher could show more enthusiasm given she is working with babies I expected a little more. Also parking can sometimes be an issue.

July 12, 2026
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Reply from Water Babies - Tees Valley & North York Moors

Thank you for taking time to leave your feedback. If you would like to discuss other classes please call the office. You will be pleased to know over summer break the carpark is being extended x

Rated 4 out of 5 stars

Review

The swimming teacher katie . Puts you at ease and is lovel6. Katie would be 5 star if it the teacher
i took one a star off over tokens. We can never get in for tokan lessons at oaisis hartlepool so have lost them x

May 31, 2026
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Reply from Water Babies - Tees Valley & North York Moors

Thank you for your review. Lovely to hear how much you and your little one are enjoying sessions. Sorry to hear you are struggling to use your tokens. This is becasue Oasis classes are all at max capacity meaning a space would only show if someone swimming put in a holiday. I am sure with the new Highlight opening it will make it easier for you x

Rated 4 out of 5 stars

Great skills and progression u til age3

My daughter has lived and benefitted from water babies since 8 weeks old
She has at times slowed in progression re skill but has always grown confidence and safety in the water due to what she learns each week
Sessions can be limited re times/location which can be problematic with those working and the catch up sessions aren’t always available, hence the 4stars

July 5, 2026
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Reply from Water Babies - Tees Valley & North York Moors

Thank you for your feedback. Sounds like you and your little one are really loving lessons. Due to lessons being so popular we do sometimes struggle to have spaces to offer you catch up's. That being said, with it being a live system keep checking as if someone logs an absence it will show straight away for you x

Rated 5 out of 5 stars

All the staff are lovely and…

All the staff are lovely and approachable which we appreciate for doing new experiences with Ezekiel

June 7, 2026
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Reply from Water Babies - Tees Valley & North York Moors

Thank you so much for taking the time to leave us 5 stars. Sounds like you guys are having an amazing time in lessons which is always lovely to hear x

Rated 5 out of 5 stars

My baby loves it we have just booked on…

My baby loves it we have just booked on for more. It's a grate way to learn water safety and fun !

May 24, 2026
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Reply from Water Babies - Tees Valley & North York Moors

Thank you so much for taking time to leave us 5 stars. Sounds like you guys have found your fun activity. Lessons really are amazing and it is amazing how quick little ones pick things up. x

Rated 5 out of 5 stars

The wonderful teacher

The wonderful teacher, Joe, makes the experience the great thing that it is - she couldn't possibly do anything more. Joe knows ALL the babies by name, she encourages by word and by example, she uses many strategies to inspire and encourage the little ones to relax and be confident and happy. Always smiling. The pool (at IB Leisure) is a very comfortable 31° never less - very important for me as i get cramp in cold water. The facilities at the centre and clean and the showers are good. Im very pleased i chose Water Babies to teach my baby grandaughter.

March 23, 2026
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Reply from Water Babies - Tees Valley & North York Moors

Thank you so much for taking time to send us over your feedback. Jo is an amazing teacher isnt she. Sounds like you guys are having a fab experience at lessons - we are pleased you choose us too xx

Rated 5 out of 5 stars

We love our babies swimming lessons

We love our babies swimming lessons, we have been taking him since 4 month old, learning underwater skills and safety from day one! Highly recommend

March 2, 2026
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Reply from Water Babies - Tees Valley & North York Moors

Thank you for taking time to leave us 5 stars! Sounds like you guys are having so much fun x

Rated 5 out of 5 stars

Niki is brilliant

Niki is brilliant, really friendly and enthusiastic. She adapts each session for each babies ability but is also really reassuring for parents who maybe anxious. My baby has really built her confidence with the water while she’s been there. She looks forward to it every week and can’t wait to continue our water babies journey.

November 24, 2025
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Reply from Water Babies - Tees Valley & North York Moors

What a beautiful read. Sounds like you guys really are loving your lessons and getting everything out of it. Nikki is amazing at her job and i will be sure to pass on your truly lovely words. Thank you for taking time to share your experience with us. x

Rated 5 out of 5 stars

Thank you Jemma

Jemma has made our water babies experience amazing. The lessons are filled with lots of different fun activities each week and Jemma always has time to help and support everyone. She even makes less confident adults like myself feel comfortable in the water. My litttle one loves their lessons with Jemma each week and we wouldn’t swim with anyone else! Thank you Jemma for helping me and my little one enjoy this time together making memories each week.

November 10, 2025
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Reply from Water Babies - Tees Valley & North York Moors

Awww i have loved reading this! Sounds like you and your little one really are loving your Water Babies lessons with Jemma. You have summed up perfectly how amazing Jemma is. I am sure you guys will continue to have lots of fun as you progress your skills with Jemma x

Rated 5 out of 5 stars

Taking my grandson to Water Babies has…

Taking my grandson to Water Babies has been such a positive experience. Loraine is a fantastic teacher who makes you feel completely confident in the water with your little one. Henry smiles and laughs from start to finish, and it’s amazing to see how much more confident he becomes each week. I’d highly recommend it — it’s a lovely, welcoming group. The Sporting Lodge venue is great too, with a warm pool, clean facilities, and friendly, helpful staff.

November 10, 2025
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Reply from Water Babies - Tees Valley & North York Moors

What a lovely read. Thank you so much for taking time to share not only your experience of lessons but also venue and teacher. Lorraine will be thrilled when i share this with her. Sounds like you guys really are loving your lessons. x

Rated 3 out of 5 stars

The facilities and size of pool to the…

The facilities and size of pool to the amount of children in the class at the oasis venue is not ok too small and too many kids per class. Never mind the dog ramp still being in place from when it was a K9 hydro pool making half the pool unusable and very distracting to the older children. Only keeping my child in the classes as I believe that swimming is an important skill for him to have at a young age age

October 27, 2025
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Reply from Water Babies - Tees Valley & North York Moors

Morning, thank you for sharing your experience of your Water Babies classes. In an ideal world this pool would only be used for babies due to both size and water temperature. We do have a local larger pool that we use for toddlers on a Saturday which offers them both distance and depth. Little ones swimming there really are seeing the progression. Should you wish to move over please call the office and we can be sure to have a look at availability for you. x

Rated 5 out of 5 stars

Great experience

Had our first underwater photoshoot last week and I didn’t know what to expect but it was fantastic, the teacher told us how it’s all going to happen, and if we felt like she didn’t want to go under we didn’t have to but it was like a mini class so my daughter enjoyed it like normal!

October 23, 2025
Unprompted review
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Reply from Water Babies - Tees Valley & North York Moors

Thank you very much for sharing your photoshoot experience with us. It really is such a magical day! x

Rated 5 out of 5 stars

All the staff are fantastic

All the staff are fantastic. Make you feel very comfortable and very confident. We have been swimming with water babies since my little boy was 3 weeks old and he has loved it

September 21, 2025
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Reply from Water Babies - Tees Valley & North York Moors

Thank you very much for your lovely feedback and 5 stars wow! It really is appreciated x

Rated 5 out of 5 stars

Great staff, very welcoming

All the staff are fantastic and make you feel welcome but I really cant thank Nikki enough for the support in the lessons. You have been great with me and my daughter. Never in a million years would I have thought of taking my daughter swimming, im not confident in the water and seeing how much my daughter loves the water I did not want to take that away from her.
I really cannot thank you enough for everything, we both look forward to every lesson and you helped build my confidence in the pool.
Thank you so much !!

September 21, 2025
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Reply from Water Babies - Tees Valley & North York Moors

This is lovely, thank you so much. It really is lovely to hear how much people enjoy their Water Babies lessons and i will be sure to pass on your lovely words to Nikki. It will make her day :)
x

Rated 5 out of 5 stars

Jemma is an amazing teacher!

Jemma is an amazing teacher!! She has a lot of patience, skill and knowledge. I feel very comfortable taking the baby in the pool with her. Overall experience with Water Babies has been great.

September 7, 2025
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Reply from Water Babies - Tees Valley & North York Moors

Thank you so much for the 5 star review. Sounds like you are loving your lessons. Jemma is an amazing instructor isn't she. I will be sure to pass on your lovely words and feedback to her. x

Rated 3 out of 5 stars

Experience spoilt at the end

We attended water babies Tees Valley for.more than 2 years and during that time our experience was really.positive. the teachers seem to really care about the children in their class and make sure to adapt to the child's own abilities, while also.pushing them to improve. However, that experience has been overcast now that we've come to leave the scheme. Our little one is at the stage where she's ready to be in the pool on her own, rather than with a parent. This is something water babies don't offer so we've moved to a council run class that does. Unfortunately water babies are insisting on charging me almost £70 to cover a full terms worth of classes we won't be able to attend. That's despite me cancelling at the very beginning of August when there are NO classes that month anyways. They're forcing me to pay for an entire September term. That will be almost 9 weeks since I cancelled, which seems hugely excessive and greedy on their part. I'm saddened that this has spoilt our experience and would advise other parents to be aware and if you need to cancel do so BEFORE you actually stop going so that you're not being charged for nothing like I am.

August 3, 2025
Unprompted review
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Reply from Water Babies - Tees Valley & North York Moors

Thank you for sharing your experience with Water Babies. I am really sorry you are leaving feeling this way but the T&C's are in place for every swimmer swimming with Water Babies and are the same.

For anybody swimming and wanting to cancel that is not a problem at all - but every swimmer swims by the same. Which ever month you inform us you pay and swim until the end of the following month.

It is not a term you have been charged it is a months worth of lessons as per the above reasons.

I would suggest if you are unable to attend your current class, speak to the office and they can see if any other classes would work for Sept for your final month of swimming. x

Rated 1 out of 5 stars

Terrible service

Terrible service, also ended up paying for a month which I didn’t get the lessons for cause they are sly about cancelling if your away, wouldn’t recommend.

August 14, 2025
Unprompted review
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Reply from Water Babies - Tees Valley & North York Moors

Hi Jerome, I am really sorry you feel this way. Our cancellation policy is explained to each swimmer booking into Water Babies and it is also explained within our T&C which i can see you accepted when creating your parent portal account. I am in the office today should you wish to chat through this. We wish you and your little one well and hope you guys manage to continue your swimming journey. x

Rated 5 out of 5 stars

Water babies is fantastic

Water babies is fantastic! I have had my eldest son doing it from about 9 months old and started my youngest at 5 months old. My eldest has just graduated and finished his journey with them. The confidence he gained from water babies was great! He went through “water wobbles” and without water babies I don’t think he would have had the confidence in himself to keep going. His teachers were so good with him and found loads of ways to make him have fun so that he would no longer be scared. My 4 year old can now swim unaided and loves the water! My baby is still in his journey, he is now 1 year old and will kick his legs and do his best “tiger arms” in the water. We love the bonding time that water babies gives us too.

August 9, 2025
Unprompted review
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Reply from Water Babies - Tees Valley & North York Moors

What a gorgeous read! We are so pleased you joined us here at Water Babies as it sounds like you love it just as much as we do. It really is the best experience bonding with your little one all whilst they are learning to swim. Thank you for taking the time to share and leave your feedback x

Rated 5 out of 5 stars

Highly recommend

Started swim babies when my daughter turned 2 months and we both love it! Kim our instructor is fantastic and reassuring every week making us both confident and comfortable with being in and under the water!

August 7, 2025
Unprompted review
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Reply from Water Babies - Tees Valley & North York Moors

Thank you for taking time to share your experience with us. 5 stars is amazing and it sounds like you guys are having so much fun whilst learning all your swimming skills. Kim is amazing isn't she! I will be sure to pass on your lovely words to her x

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