Water Babies Reviews 

2,100
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 996 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how friendly, supportive, and patient the instructors are, helping little ones build wonderful water confidence and crucial safety skills from an early age. Families really love that the swimming sessions are fun, engaging, and well-structured, offering a fantastic bonding opportunity for parents and babies every single week. Some people were dissatisfied with the facilities, noting that there were not enough changing rooms available or suitable spaces to handle toddlers comfortably. Reviewers mentioned having to rush or facing challenges when trying to change their growing children after lessons.

What people talk about most

Staff

Consumers find staff to be positive, highlighting instructors who are incredibly patient, welcoming, and... See more

User experience

People report positive experiences with user experience, highlighting how instructors build water confidence... See more

Service

Users describe positive interactions with service, highlighting wonderful bonding experiences and essential... See more

Product

Customers report overwhelmingly positive experiences with the classes, noting that they are well-structured... See more

Facilities

Clients share ambiguous opinions on facilities. Reviewers frequently praise the clean environments, warm pool... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arlo has been having lessons with Denise from Water Babies for just over 12 months. Denise is very knowledgeable about water safety and equipping children with the knowledge to be as safe as possibl... See more

Company replied

Rated 5 out of 5 stars

Started swimming with my little boy at 6 weeks and he’s now 6 months old. We absolutely love water babies. The lessons are fun and engaging for parents and babies. What I love most about the lessons i... See more

Company replied

Rated 5 out of 5 stars

We have absolutely loved bringing our 10-month-old to water babies Bolton! The classes are well-structured, combining fun nursery rhymes with essential water safety skills. Our instructor,Luci, is inc... See more

Company replied

Rated 5 out of 5 stars

We absolutely love Water Babies! Our daughter has really enjoyed her swimming lessons and it’s been amazing watching her confidence and skills grow each week. The lessons are fun, encouraging and ma... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Winslade House, Winslade Park, Clyst St Mary, EX5 2FY, Exeter, United Kingdom

  • waterbabies.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

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4.7

All reviews

(2,100)

954 reviews in the last 12 months

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Rated 5 out of 5 stars

Water babies forever!

We love our water babies lessons because they feel so personable and fun! Our little boy has been going since he was 4 months old and initially I thought he wouldn’t take much on but to see his confidence grow was absolutely amazing and now at 21 months he is so confident and much more competent than I ever could have expected at this age which is totally reassuring when it comes to being around water at any time. Lucy has always been kind, patient and reliable and is great with my little boy and he loves his lessons. They are fun, but the class group is never too big so it always feels like you’re getting a good amount of time in the pool and doing different skills. We love our lessons and never want them to end!!

September 9, 2026
Unprompted review
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Reply from Water Babies

Thank you for your lovely revie Grace, its great to hear how much your little boy has progressed and how much you are both enjoying lessons. Thanks x

Rated 5 out of 5 stars

We have been swimming with water babies…

We have been swimming with water babies since my little one was 4 months old! The skills we have both learnt have been invaluable! We have had numerous different teachers in the 3 years we have been swimming and each one has been fantastic!

September 7, 2026
Unprompted review
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Reply from Water Babies

We are so happy to hear that your little one has been swimming with us for so long and that you've both gained invaluable skills! It's wonderful to know that all of your teachers have been fantastic.

Water Babies

Rated 5 out of 5 stars

Our 7 month old son has been going to…

Our 7 month old son has been going to water babies since he was 4 months old and he absolutely loves it. He’s so confident in the water already and has no fear going underwater or having water on his face (unlike his mummy who hates water splashing and can’t swim lol) which is my husband takes him so he doesn’t have a fear of it like me. The class is very good and the instructor Alison is fantastic with him, she also knows some sign language too which is amazing as our little guy is profoundly deaf so can’t wear his aids in the pool. He gives the biggest smile when we walk into the changing room to go to the pool as he now knows where he’s going so I know he really loves it.

September 6, 2026
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Reply from Water Babies

Thank you for your wonderful review! It's so lovely to hear how much your little one is enjoying the classes and how confident he is becoming in the water. We are thrilled that our instructor is making such a positive difference.

Water Babies

Rated 5 out of 5 stars

Brilliant lessons

Brilliant lessons. We did them with my daughter and had such a great experience we have now started my son. Different pool and teacher but equally as great. Friendly, enthusiastic and fun. Couldn’t recommend enough.

September 6, 2026
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Reply from Water Babies

That’s fantastic to hear! We love welcoming returning families as their little ones grow. It's wonderful to know that both your daughter and son have had such a great experience with our team, and we really appreciate your kind words!

Rated 5 out of 5 stars

Laura and the team are fantastic

Laura and the team are fantastic, they really brought Islas confidence along with the water. Cannot fault them.

September 6, 2026
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Reply from Water Babies

Thank you for sharing your lovely feedback about our team :) I'm so pleased Isla's confidence has grown.

Caroline
Water Babies

Rated 5 out of 5 stars

Amazing

Amazing experience

September 6, 2026
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Reply from Water Babies

Thank you for you lovely words.

Water Babies

Rated 5 out of 5 stars

Excellent lessons for under 5s to learn to swim

My son had lessons in Tottenham with Water Babies from 9 months through to 6 years old. The classes are fantastic. All of the teachers are well qualified and make the lessons fun while still teaching core safety and technique and building confidence in the water. After finishing at Water Babies and joining a new course at a local leisure centre, he was noticeably more confident and able to swim further than most others in the class the same age.

July 25, 2026
Unprompted review
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Reply from Water Babies

Thank you so much for your wonderful review!

We’re thrilled to hear about your son’s positive experience with us from such a young age. It’s fantastic to know that our teachers made his lessons enjoyable while also helping him develop strong swimming skills, confidence and an understanding of water safety.

We’re especially pleased to hear that the foundations he developed with us continued to benefit him in his subsequent swimming courses. We also offer our Swimvincible programme, which provides independent lessons for swimmers looking to further develop their skills and confidence.

We wish your son all the very best with his swimming journey, and we hope to see him again in the future! 🏊‍♂️

Rated 1 out of 5 stars

Read very carefully

Having just had a conversation with a very close relative, I thought that this cannot go unanswered.
A man tries to take his daughter swimming, the lessons had been prepaid, only to find there were no appropriate changing facilities to change his daughter who is 18 months old. Having informed the venue at the time the reply was oh well. You can change her in the gentleman’s changing rooms or in the toilet. At no point should this have been an option. It is degrading for the child to have to go through a situation like this.
Who in their right mind would change their daughter, no matter what age in front of them of unknown strange men. This again should never be an option,
When taking this up with a female manager, today, the attitude of this female manager leaves a lot to be desired. Even going so far as to say that there are not that many men taking their daughters swimming any, so they don’t need to allow for this situation.
The whole attitude of this situation stinks
Head office has been sent an email, the reply beggers belief, they couldn’t care less that this has happened. Needless to say they will never be recommended to anyone who I come in contact with.
If it were possible to leave a minus star I would have
Avoid like the plague
This happened at the Llanelli venue

September 1, 2026
Unprompted review
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Reply from Water Babies

Thank you for taking the time to share your concerns. We are genuinely sorry that this situation has caused such upset and disappointment.

We absolutely understand the importance of children being able to get changed in a safe, comfortable and appropriate environment, and we appreciate that the changing facilities available on this occasion did not meet the expectations of the family.

We are particularly sorry that the conversation with a member of our team left the family feeling that their concerns were being dismissed. That was not our intention, and we take feedback about how our customers feel they have been treated very seriously.

We have listened to the concerns raised and, rather than asking the family to continue at the Llanelli venue, we have offered an alternative venue at Cwtsh Newydd, where individual changing cubicles are available. We hope this provides a more suitable and comfortable option for the family should they wish to continue their lessons.

We appreciate that the family has been disappointed by their experience, and we are sorry that we have fallen short of the standard of service we aim to provide. We would very much welcome the opportunity to resolve this directly and rebuild their confidence in us.

Rated 1 out of 5 stars

Manager had no issues with a little girl being changed in a men’s changing room

Went to take my little girl to swimming lessons in the everlast gym in Llanelli. I don’t like to get her changed in the men’s changing room for obvious reason and I usually use the single baby changing facility they have available to men to get her ready. Baby change was out of order. So my options were to change her in the men’s locker room where there’s no cover or to change her on the floor of the toilet. Absolutely disgraceful. £175 a term for swimming lessons and almost no accommodation for dads with little girls. My little girl was very upset. How can something like this be allowed. If you’re going to host swimming lessons for baby’s and toddlers then you need to have the correct facilities in place.

We called water babies to inform them of the situation and to let them know that the manager of the gym said it had been broken for a few weeks and that he didn’t know when it was going to be fixed. He also said that “it’s not usually an issue because the mums usually take the kids to swimming lessons” which is a crazy thing to say. Obviously this venue was no longer an option for us. We were unfortunately met with a complete lack of understanding from the lady we spoke to at waterbabies. She suggested that it was fine for me to change my little girl in the men’s changing room with no cover because she’s only a little girl and not an adult…. dumbfounded by this. You’d think that a company that deals with toddlers and babies would be more sensitive to these kinds of issues and situations but no. Anything to not give a refund so that we can afford to take her to a more suitable location for her lessons. What a shame.

September 3, 2026
Unprompted review
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Reply from Water Babies

We’re sorry to hear that you’re not happy with your experience.
Unfortunately, family changing rooms are not something that can always be provided at every venue.This is common across swimming and leisure facilities, not just this venue.
Parents regularly attend swimming with children of the opposite sex, for example, fathers with daughters and mothers with sons, and in these circumstances, parents would generally use the appropriate male or female changing facilities with their child.
Most public leisure centres, swimming pools, and sports clubs (following NSPCC safeguarding recommendations) operate on standard accepted practice allowing children under 8 to use the changing room corresponding to their supervising parent if they cannot change independently.
This does not have an impact on our quality of lessons and we are saddened that you have let this be the reason for your bad review of us.
We cannot comment on the actions of the staff at the venue, although we have been in contact with them regarding the broken changing table and they have said that they are hoping to get this fixed but cannot give us a timescale.
We have offered to move you to another venue but this was declined.
Many Thanks, Water Babies

Rated 5 out of 5 stars

My son loves going to water babies.


My son absolutely loves going to Water Babies, and the staff are brilliant. He’s really enjoying learning to swim in such a safe and welcoming environment. It’s also lovely to meet other parents while he gets to socialise with other children. We’re really enjoying the experience!

May 31, 2026
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Reply from Water Babies

Thank you so much for your review! Your little one is an absolute pleasure to have in our class and it's so lovely to know you are both enjoying your lessons!

Rated 5 out of 5 stars

Waterbabies from birth, highly recommend!

We’ve had a really positive experience overall and are very grateful for the time, care and confidence Waterbabies have given both our girls in the water.

They have both been swimming with Waterbabies from just a few months old, and we’re so happy that we chose Waterbabies to introduce them to swimming and help them develop such important water safety skills.

August 23, 2026
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Reply from Water Babies

Thank you!

We are so happy to hear that both your girls have had such a positive experience with us.

It's rewarding to know that we've helped them develop important water safety skills and confidence from such a young age.

Happy swimming!

Water Babies Scotland Central Team

Rated 5 out of 5 stars

Me and my daughter both love it Claire…

Me and my daughter both love it Claire is amazing, weve been going since my daughter was 4 months old (shes now 2 months off 3 years old), unfortunately we are having to leave waterbabies as my daughter is going to nursery and the alternative class times dont work for us, would 100% recommend as soon as you are able (after baby is born)

August 30, 2026
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Reply from Water Babies

Thank you so much for taking the time to leave us a review! We're so happy to hear how much you and your daughter have enjoyed your time in class with Claire.

Thank you for continuing your swimming journey with us for as long as you could. We're sad to see you go, but wish your daughter all the best at nursery!

Water Babies Scotland Central Team

Rated 5 out of 5 stars

Quinns love going to swimming lessons

Quinns love going to swimming lessons, she always excited when she see the pool. She’s getting along well with every teacher she have.
I can see the difference in her from day one and I am amazed by how well she does.

August 30, 2026
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Reply from Water Babies

We are absolutely thrilled to hear that your little one loves coming to swimming lessons and is so excited about the pool! It's wonderful to know she's getting along well with all her teachers and that you've noticed such a positive difference in her progress.

Water Babies

Rated 5 out of 5 stars

Amazing progress made

Amazing progress made. Teacher is so good with the children get to know them all. My little boy adores her and always talk about her. When he’s had the water wobbles she’s given advice and told us what to do whilst reassuring us.

August 28, 2026
Unprompted review
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Reply from Water Babies

Hi there, thank you for sharing your experience of our classes. Its so lovely to hear that your little one adores his teacher and is enjoying his lessons :)
Water Babies Norfolk

Rated 5 out of 5 stars

Natalie and B are fantastic

Natalie and B are fantastic, enthusiastic and reassuring when it comes to ensuring parents-grandparents are comfortable with what is required. My 10month nearly 11months has been attending now for 4 months and she's growing in confidence and loves attending water babies- Doncaster.

August 16, 2026
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Reply from Water Babies

Thank you for your fantastic 5-star review! We are so pleased to hear that our team makes you and your family feel comfortable and that your little one is thriving and enjoying their time with us. It's wonderful to know they are growing in confidence!

Water Babies

Rated 4 out of 5 stars

Very good experience

Very good experience, professional staff,a bit pricey

April 19, 2026
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Reply from Water Babies

We're delighted to hear you had a good experience with our professional staff. We appreciate your feedback regarding pricing.

Water Babies

Rated 4 out of 5 stars

My daughter is an incredible swimmer…

My daughter is an incredible swimmer and my second is coming on really well. It’s not the cheapest but I’m really happy with the classes and feel like if you’re going to spend it anywhere this is a good reason!

August 22, 2026
Unprompted review
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Reply from Water Babies

We are so delighted to hear that your children are enjoying their swimming classes and making such great progress. It's wonderful to know you feel the investment is worthwhile.

Water Babies

Rated 5 out of 5 stars

Absolutely love how kind and friendly…

Absolutely love how kind and friendly Jackie is. My daughter has been swimming with Water Babies for just over 18 months, and has progressed well. She enjoys the sessions. She is 2 years old and already has learnt some important safety skills in the water which is brilliant. Highly recommend swimming lessons

August 21, 2026
Unprompted review
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Reply from Water Babies

Thank you for your wonderful review! We're so happy to hear that your daughter is enjoying her swimming journey and has progressed so well. It's fantastic that she's already learning important safety skills at such a young age. We truly appreciate your recommendation!

Water Babies

Rated 5 out of 5 stars

Fun, engaging lessons with outstanding teachers.

My daughter has been with Water babies since she was 6 months! She is now 3 and is thriving with her swimming abilities. My 6 month old son had his first lesson last week and his experience was positive too. Highly recommend. Fun, engaging lessons led by professional, knowledgeable teachers who put both babies and parents at ease ❤️

August 21, 2026
Unprompted review
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Reply from Water Babies

Thank you so much for your wonderful review! We are absolutely thrilled to hear that your daughter is thriving with her swimming and that your son had such a positive first lesson. It's fantastic to know that our teachers are making both babies and parents feel at ease. We truly appreciate your recommendation!

Water Babies

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