Water Babies Reviews 

2,101
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 996 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how friendly, supportive, and patient the instructors are, helping little ones build wonderful water confidence and crucial safety skills from an early age. Families really love that the swimming sessions are fun, engaging, and well-structured, offering a fantastic bonding opportunity for parents and babies every single week. Some people were dissatisfied with the facilities, noting that there were not enough changing rooms available or suitable spaces to handle toddlers comfortably. Reviewers mentioned having to rush or facing challenges when trying to change their growing children after lessons.

What people talk about most

Staff

Consumers find staff to be positive, highlighting instructors who are incredibly patient, welcoming, and... See more

User experience

People report positive experiences with user experience, highlighting how instructors build water confidence... See more

Service

Users describe positive interactions with service, highlighting wonderful bonding experiences and essential... See more

Product

Customers report overwhelmingly positive experiences with the classes, noting that they are well-structured... See more

Facilities

Clients share ambiguous opinions on facilities. Reviewers frequently praise the clean environments, warm pool... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arlo has been having lessons with Denise from Water Babies for just over 12 months. Denise is very knowledgeable about water safety and equipping children with the knowledge to be as safe as possibl... See more

Company replied

Rated 5 out of 5 stars

Started swimming with my little boy at 6 weeks and he’s now 6 months old. We absolutely love water babies. The lessons are fun and engaging for parents and babies. What I love most about the lessons i... See more

Company replied

Rated 5 out of 5 stars

We have absolutely loved bringing our 10-month-old to water babies Bolton! The classes are well-structured, combining fun nursery rhymes with essential water safety skills. Our instructor,Luci, is inc... See more

Company replied

Rated 5 out of 5 stars

We absolutely love Water Babies! Our daughter has really enjoyed her swimming lessons and it’s been amazing watching her confidence and skills grow each week. The lessons are fun, encouraging and ma... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Winslade House, Winslade Park, Clyst St Mary, EX5 2FY, Exeter, United Kingdom

  • waterbabies.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,101)

956 reviews in the last 12 months

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Rated 5 out of 5 stars

A double dipping dream team..

A double dipping dream team!

Today we attended our fourth WaterBabies underwater photoshoot and we're treated to a dipping duo of Hilary and Kerri.

The absolute dream, despite babies and toddlers of all ages, the lessons were appropriate for all participants, and the dipping was tailored to each dip. Kate was a fabulous addition and we can't wait to see the incredible images Kate managed to capture!

As always, Jemma and Holly did a brilliant job of organising us all - it was so lovely to spend the morning with wonderful ladies!

Thank you!

July 19, 2026
Unprompted review
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Reply from Water Babies

Thank you so much for this wonderful review! 💙
We're delighted to hear that your fourth Water Babies underwater photoshoot was such a positive experience. Having Hilary and Kerri together certainly makes for a fantastic team, and it's lovely to know that the session felt inclusive and tailored to every child, from babies to toddlers, ensuring everyone could take part with confidence and enjoyment.
We're also thrilled to hear that our wonderful photographer Kate made such a great impression. We know how much care and skill goes into capturing those special underwater moments, and we hope you'll love the images as much as we do!
A special thank you for your kind words about Jemma and Holly too. Behind every successful photoshoot is plenty of organisation, and they'll be so pleased to know their efforts helped make the morning run smoothly.
Thank you for your continued support and for choosing to share these memorable milestones with us. It was a pleasure to spend Sunday morning with you and we look forward to seeing you again soon! ✨🏊‍♀️📸💙

Water Babies Cornwall and South Devon x

Rated 5 out of 5 stars

Fantastic journey with water babies

Have been taking my little girl since she was a 5 or 6 months old her final lesson before starting school is next week, and it has been the best journey seeing her grow in confidence and knowledgeable about water safety. Would highly recommend, lynette at semer is a fantastic teacher and the lessons are always such fun. The badges and stickers are a good incentive for the kids to keep practicing and improving their skills. Sad this part of our journey is ending and wish water babies all the best.

July 12, 2026
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Reply from Water Babies

Thank you so much for sharing your wonderful journey with us! We are incredibly touched to hear how much your little one has grown in confidence and water safety. We wish her all the best as she starts school!

Water Babies

Rated 4 out of 5 stars

Review

The swimming teacher katie . Puts you at ease and is lovel6. Katie would be 5 star if it the teacher
i took one a star off over tokens. We can never get in for tokan lessons at oaisis hartlepool so have lost them x

May 31, 2026
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Reply from Water Babies

Thank you for your review. Lovely to hear how much you and your little one are enjoying sessions. Sorry to hear you are struggling to use your tokens. This is becasue Oasis classes are all at max capacity meaning a space would only show if someone swimming put in a holiday. I am sure with the new Highlight opening it will make it easier for you x

Rated 5 out of 5 stars

Water Babies are WONDERFUL!

Water Babies have been absolutely WONDERFUL since the first ever conversation! They are super friendly, warm and truly understanding regarding individual circumstances. Hayley is our instructor and the weekly lessons are the highlight of the week!

June 6, 2026
Unprompted review
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Reply from Water Babies

Thank you for your lovely words! We are so happy to hear that you've had such a positive experience with us. It's fantastic to know that our team has been friendly, warm, and understanding. We're especially delighted that the weekly lessons are a highlight for you!

Water Babies

Rated 4 out of 5 stars

We Love Tracy!

The beginning of our time was difficult with Water Babies, with my lessons constantly being cancelled, but the customer service support was always there for me and helped as much as they could. Then we moved to Village Hotel with Tracy and she’s incredible! I loved my weekly lessons with my baby and recommend to anyone else. The water confidence alone is well worth it, and love the safety focus. But typical, our lessons just been cancelled as I’m typing this!

July 16, 2026
Unprompted review
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Reply from Water Babies

We truly appreciate you sharing your experience with us. We're happy to hear that our customer service team was helpful during the initial cancellations and that you've found Tracy's lessons at Village Hotel to be incredible. We understand your frustration with the recent cancellation, and we want to assure you that we are always working to minimize disruptions. We value your kind words about water confidence and safety.

Water Babies

Rated 4 out of 5 stars

Great skills and progression u til age3

My daughter has lived and benefitted from water babies since 8 weeks old
She has at times slowed in progression re skill but has always grown confidence and safety in the water due to what she learns each week
Sessions can be limited re times/location which can be problematic with those working and the catch up sessions aren’t always available, hence the 4stars

July 5, 2026
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Reply from Water Babies

Thank you for your feedback. Sounds like you and your little one are really loving lessons. Due to lessons being so popular we do sometimes struggle to have spaces to offer you catch up's. That being said, with it being a live system keep checking as if someone logs an absence it will show straight away for you x

Rated 5 out of 5 stars

We are really pleased with our…

We are really pleased with our instructor and all we have learned and see the progress and confidence growing

July 12, 2026
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Reply from Water Babies

We are so delighted to hear that you are pleased with your instructor and are seeing such positive progress and growing confidence. Thank you for sharing your wonderful feedback!

Water Babies

Rated 5 out of 5 stars

Emma is brilliant and so patient with…

Emma is brilliant and so patient with my daughter whilst she’s getting familiar with swimming. We both enjoy going and it’s so good for little ones safety

July 5, 2026
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Reply from Water Babies

Thank you so much for your wonderful 5-star review! We are so pleased to hear that your little one is enjoying our Water Babies classes with Emma! Best wishes, Fay Water Babies East Surrey & Crawley

Rated 5 out of 5 stars

Good so far

I enjoy the lessons and so does Ernie. They are a good pace, not too slow. We can see how he is getting more comfortable in the water and he is starting to respond to the commands.

July 12, 2026
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Reply from Water Babies

Hi there. Many thanks for your 5* review it's great to heart that you and Ernie are enjoying your lessons with ourselves and that Ernie is getting comfortable in the water. We look forward to seeing you both in class after the summer break. :-)

Rated 5 out of 5 stars

Brilliant teacher

Brilliant teacher, my little one has learnt so much and is so much more confident in the water.

July 12, 2026
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Reply from Water Babies

Thank you for your wonderful review! We are so happy to hear that your little one is thriving and has gained so much confidence in the water. It's truly rewarding to know our teachers are making a positive impact.

Water Babies

Rated 5 out of 5 stars

We are really loving pur WB experience

We are really loving pur WB experience. We started our son at 8 weeks old and our teacher Charlene has given us so much confidence each week. The lesson is always fun, thorough and on time, and if you need an adaptation it is always considered.
We will be continuing swimming lessons because of this and I am a big advocate for this as an important life skill too.

July 5, 2026
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Reply from Water Babies

You're so right; it is a very important life skill that not only makes children safer but also opens possibilities for them later in life, not to mention all the benefits of taking part and the fun to be had on the way. Thank you for leaving a review :-)

Rated 5 out of 5 stars

The sessions are really tailored well

The sessions are really tailored well, water safety is a key lesson a lot of babies/children would miss out on so we love that about water babies. The sessions are fun interactive and build confidence which is important.

July 12, 2026
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Reply from Water Babies

Thank you for your lovely review! We are so glad to hear that you love the safety aspect of our lessons, this is something we are hugely proud of. Safety in and around any water environment is a key aspect and we are so pleased you love it!

Rated 5 out of 5 stars

It’s wonderful to see everything…

It’s wonderful to see everything piecing together for my children. Great teachers that listen to concerns around development. Fun lessons.

July 5, 2026
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Reply from Water Babies

Thank you for your lovely review! We're so pleased to hear your children are enjoying their lessons and progressing well. It's wonderful to know our teachers have been able to support their development while making learning fun.

Rated 5 out of 5 stars

Water babies is amazing!

Water babies is amazing!!
My little one has been a water babies baby since 6months, now 3y7m, we have had a few water wobbles along our journey and I cannot praise his instructor, Jackie, enough, she has been so patient with us and tried different angles and adapting things to keep the progress going! We have come through it all and can see such incredible progress and it’s all down to Jackie!!
The skills and confidence that is taught with the water babies journey is fantastic and as a nervous swimmer myself has even built my confidence as well as making sure I didn’t pass my nervousness onto my little one!
Very sadly we are coming to the end of our water babies journey, simply due to other commitments, we are going to miss it so much!

July 9, 2026
Unprompted review
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Reply from Water Babies

We are incredibly happy to hear about your wonderful journey with us and the amazing progress your little one has made! It's truly rewarding to know that our instructor's patience and adaptability made such a positive difference, especially during those "water wobbles." We are also delighted that our program helped build your confidence as a swimmer. We understand that commitments can change, and while we'll miss having you both, we cherish the time you spent with us. Thank you for sharing your heartwarming experience.

Water Babies

Rated 5 out of 5 stars

Water babies is amazing

Water babies is amazing . We have the best instructor called Abi . I take my grandaughter every week and she has totally flourished in the water . She loves it and is very confident already . We are due our underwater photo shoot soon . I highly recommend Water Babies .

July 5, 2026
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Reply from Water Babies

Thank you so much for taking the time to leave us a lovely review. The shoots are a lovely way to mark the milestone of a little one's time in the pool, we look forward to seeing the amazing photos you get.

Rated 4 out of 5 stars

Great but pricey

Great but pricey! Can’t fault the lessons or the staff

July 12, 2026
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Reply from Water Babies

We're happy to hear you enjoyed our lessons and staff! We appreciate your feedback regarding pricing.

Water Babies

Rated 5 out of 5 stars

Great instructor Ellie

Great instructor Ellie! Just fab at building both baby and my confidence!

July 5, 2026
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Reply from Water Babies

Thank you so much for your great review :) Thanks WB x

Rated 5 out of 5 stars

Fantastic Swimming Lessons!

Leo really enjoys his swimming lessons and always looks forward to them. Zoe is such a friendly, patient, and encouraging instructor who has helped build his confidence in the water. We’ve seen great progress.

July 5, 2026
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Reply from Water Babies

Thank you for your wonderful feedback! We are so happy to hear that your little one enjoys their swimming lessons and that they are making great progress. It's fantastic to know that our instructor has helped build their confidence in the water.

Water Babies

Rated 4 out of 5 stars

Fun and interactive!

We love going swimming! Lessons are fun and interactive and build on previous lesson’s learning. It is useful that you’re able to swap to another venue if you’re unable to make a swimming lesson although I’ve found booking a catch up one difficult as a few are the same day & time as our usual lesson which is a shame.

July 5, 2026
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Reply from Water Babies

Thank you for your lovely review. Its great to hear you are loving your lessons.
Please do call us in the office if you cant find any suitable classes for you to catch up in and we can help. Thanks :)

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