waterdrop® Reviews 18,177

TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Love the product, but the packaging is ridiculous, way too much plastic, waay too much. All considered is also a bit pricey. The delivery is frustrating cause the tracking doesn't work, it gives you a... See more

Rated 5 out of 5 stars

Trustworthy. Delicious cubes to give your water a taste. I've ordered several times and they delivered without fail. Even if something arrives broken, they take responsibility. Love this company!

Rated 5 out of 5 stars

Die Lieferung ging schnell und reibungslos. Die bestellten Sorten waren, wie schon bei vorangegangenen Bestellungen hervorragend in Qualität und Geschmack. The delivery was quick and smooth. As w... See more

Rated 5 out of 5 stars

The bottles are of supreme quality. The flavours of the cubes are great, but you will like some more than others. Your order is packed with care. Waterdrop has improved my daily water intake.

Company details

  1. Beverage Distributor

Written by the company

waterdrop® is the real taste of natural fruits & plants to enhance the best drink in the world — pure water.


Contact info

4.2

Great

TrustScore 4 out of 5

18K reviews

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Replied to 84% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Definitely recommend!

Stainless steel bottles are excellent — they keep drinks cold for a very long time. They’re practical to carry anywhere. The flavors are great, especially Coke in sparkling water! Definitely highly recommended if you want to switch to healthier drinks!

November 4, 2025
Rated 3 out of 5 stars

Plastic, sweetener and measurements

I like the ability to safe so much plastic, but still being able to add flavour or vitamins to my water.
Sadly they changed the sweetener from stevia in everything with caffeine, so when my stock is empty, I will be looking for another brand.
I also have different kinds of bottles, and there's something wrong with the measurements; in my glass bottles (600 ml and 1 L), there is actually room for a little bit more, so I'm sure, that i get at least that amount of water - but with my new all purpose bottle (600 ml), the amount is closer to 550 ml og even 500 ml (a part of the problem is also, that is seems, that the manufacturer probably forgot to think about the cap using up space in the bootle)..

October 19, 2025
Unprompted review
Rated 4 out of 5 stars

Over packaged and expensive

I purchased the lemon lime and also the cola. I do like the taste but the packaging is excessive. The individual mini coffee pod like capsules are a not very environmentally friendly. Those are then in a draw styled box, which I imagine adds to the cost of these.
$17 for a pack of 12 is over the top. I'm sure if packaging was reduced so would the price be. These outweigh the benefit of taste.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Resolution

"I had a very positive experience with Waterdrop customer service, particularly with Lene and Rosie. My initial order, for the Waterdrop X Series Dual Flow Reverse Osmosis System, X12-PRO, was delayed due to a missing digit in my shipping address (my fault). After contacting customer service, they were very helpful in resolving the issue while the shipper lost the package. They arranged for a replacement package to be sent with expedited shipping, which arrived by October 8th. Additionally, they processed a price match refund of $120 for my order due to a recent price drop. I really appreciate their accommodating and helpful approach throughout this process and am now enjoying my new filter.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Best Water Bottles - I searched for a decade

I love water drop bottles the most but I also like many of the water flavors. My least favorite flavor is the Cola flavor. I had an issue with a bottle and customer service sent me a new one. I was so pleased I ended up buying two more in the green and blue colors because I loved them so much and I was grateful for the customer service.

October 23, 2025
Unprompted review
Rated 4 out of 5 stars

The drinks are on the expensive side

The drinks are on the expensive side, since canned 12 ounce beverages can be as low as between 25 and 35 cents a can on sale. I also find I need to use two per waterdrops per drink to have enough flavor, unless the drinks are around 8 ounces. When strong enough, the flavors in general are enjoyable. I especially value the special sales that can reduce the cost per drink. I have been glad to recommend the product to others.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great taste, fun club extras

Great taste, pretty natural taste too, especially when drops are sweetened with stevia. Join the club and earn points for fun extras and free shipping. Their customer service is also excellent! I use one drop to flavor 1l, strong enough for me. Yep, happy customer 😊

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Makes me drink more water

Makes me drink more water. Less than 4 kcal. A lot of tastes to choose from and to switch. Good service. Not expensive compared to similar products.

October 9, 2025
Unprompted review
Rated 2 out of 5 stars

Nope

The flavours have an artificial sugar aftertaste.
The drops are individually wrapped in a plastic packet so not good for the environment

October 13, 2025
Unprompted review
waterdrop® logo

Reply from waterdrop®

Hi Deborah,

We’re very sorry to hear that you weren’t completely satisfied with our products. We do use sweeteners in our drops, and we understand that this can influence the taste experience. Taste is very personal, the flavour you may not enjoy could be someone else’s favourite.

As for the packaging, sustainability is extremely important to us. With waterdrop®, you save 98% plastic compared to drinks in 500ml plastic bottles thanks to our minimalist packaging. You can also return your empty packaging in any waterdrop® Store and exchange it for Club points.

Thank you for taking the time to share your feedback, it helps us to continue improving, if you have anything to add please feel free to reach out via eMail to info@waterdrop.com and let us know.

All the best,
Your waterdrop® team

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